Water park

Reviews of Aqua Fun Club Marrakech - All Inclusive

4 out of 5
Aqua Fun Club Marrakech - All Inclusive
Km 18, Route de lourika, Sidi Abdallah Ghiat, Marrakech-Safi

Reviews

7.6

Good

Rating 10 - Excellent. 118 out of 359 reviews" "
Rating 8 - Good. 123 out of 359 reviews" "
Rating 6 - Okay. 50 out of 359 reviews" "
Rating 4 - Poor. 34 out of 359 reviews" "
Rating 2 - Terrible. 34 out of 359 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice we had a good time. The pools are very clean and well maintained along with the hotel. The food is hit and miss depends what you like unfortantly the Italian resturant was open. The room we were in was a little dated the patio window didnt lock properly and kne of the bed side plugs didnt work which was annoying but thankfully i had a long enough extension cable with me. There is tea and coffee in the rooms but no milk you will need to get this from the cafe on site. Overall it was a plesant stay and we had a relaxing break. If you have kids its great as the water park looks amazing
Stayed 7 nights in Mar 2024

10/10 Excellent

Katrina, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sivaram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

rafi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aicha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2023

2/10 Terrible

Fatima

Stayed 1 night in Jul 2023

8/10 Good

nassr

Stayed 4 nights in Jun 2023

8/10 Good

Fatine

Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience.
Stayed 3 nights in Jun 2023

10/10 Excellent

calvin

Stayed 4 nights in May 2023

8/10 Good

Murylo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.
Stayed 6 nights in Apr 2023

4/10 Poor

Yasir, Mississauga

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from NORA ERRAHILI on 5 Apr 2023
Dear John , Thank you very much for this positive review and for taking the time to share it on expedia.com ! It is with great pride that your compliments have been shared with all the teams. We sincerely hope that we will have the pleasure of welcoming you back to Aqua Fun Marrakech,. Best regards

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service
Response from NORA ERRAHILI on 5 Apr 2023
Dear Kelli , Thank you very much for this positive review and for taking the time to share it on expedia.com ! It is with great pride that your compliments have been shared with all the teams. We sincerely hope that we will have the pleasure of welcoming you back to Aqua Fun Marrakech,. Best regards

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from Nora E on 13 Apr 2023
Cher client , merci d'avoir choisis notre Aqua Fun Club pour votre séjour et merci pour votre commentaire sur expédia.com .Nous espérons avoir l'occasion de vous accueillir dans un proche avenir .Cordialement

4/10 Poor

Nathaniel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.
Response from Nora Errahili on 16 Jan 2023
Thank you for choosing to stay at Aqua Fun club .We are really sorry to hear that your experience was not at the measure of your expectations .We really look forward your visit on summer so as to offer you the best service .Kindest REgards

4/10 Poor

Hansha Karsan

Travelled with group
PROS: Entertainment Team was fantastic and arranged for Nightclub to be opened one night (out of season). Waiters at main restaurant were very friendly and attentive. Lots of pools to choose from CONS (shortened due to word count): Reception staff were rude and liars. We were not allowed to speak to Manager. 1) On check-in we were charged a resort fee although that was not detailed on our booking but we paid anyway. 2) Night before check-out we asked the only person on reception for late checkout and they said yes until 3pm at no charge. On checking out, were informed that there was a charge and person that said we could have was not authorised to give free late checkout. We asked to speak to manager but were told they were not onsite, reception said they spoke to manager but when they said they were calling, they just went to back and did not call (one person was watching them) and told they said we must pay. We were told the person meant we could use the facilities until 3pm, not stay in our room – that was absolutely not the case and another customer confirmed they had been told the same. Weren’t allowed to speak to Manager and basically held hostage as hotel security was told not to allow us to leave until we paid so we had no choice or miss our flight waiting for the elusive manager to turn up. Can’t believe a late checkout could be misunderstood – would have kept 1 room instead if they had been honest about charge. Truely believe it’s a money making scam.
Stayed 4 nights in Oct 2022

2/10 Terrible

Lubna

Stayed 7 nights in Oct 2022
Response from Nora Errahili on 15 Nov 2022
Bonjour , merci pour votre confiance en nos services à Aqua Fun Club .Nous sommes désolés d'apprendre que votre séjour n'a pas été à la mesure de vos attentes .Toutes nos sincères excuses pour tout désagrément vécu.Nous espérons avoir l'opportunité de vous accueillir de nouveau pour vous offrir le meilleur service .Salutations Cordiales

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks nice from the facade and online pictures but the reality at the hotel is very different. Guests are all predominantly French or Moroccon and the majority of the guests are rude, dismissive and do not know how to queue. Further, the staff are all generally rude and do not smile or try to help. In the restaurant regularly at breakfast, coffee cups and juice cups would run out and not be replenished for ages. Further, I witnessed staff handling hams and cheeses with their bare hands - no gloves. The water park had several maintenance issues and several slides were broken and not working. The floor within the water park was dangerously wet and slippery, whilst I understand it’s going to get wet - there was no drainage for the water and inconsequence walkways in the water park became dangerously slippery. I didn’t leave the resort and only ate and drank in the resort. Me, my friend and several guests came down with food poising and became very sick. After being seen by a doctor they confirmed that it was a stomach bug and due to poor sanitation from eating and drinking. Like I said I witnessed staff handling food with their bare hands and also the same with ice cubes and fruit. I became very seriously ill and this did spoil my holiday; the reception staff were unhelpful and I only got medical attention using my travel insurance. The resort blasts loud and thumping French and Moroccan music from 10am through to 11pm at night - there is no relaxation
Stayed 5 nights in May 2022
Response from nora on 16 Jun 2022
Dear Guest , Thank you so much for sharing your review following your visit. It is very disappointing for us to receive such feedback as clearly, we failed to meet your expectations about the room service. We are deeply sorry and seriously take your comments into account. We look forward to welcoming you in the near future in order to better serve you and prove you that your feed back in in heart of preoccupations . Sincerely,

10/10 Excellent

Nisrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding service started from the check-in . Greeted with Moroccan tea and cookies . The staff at the reception , at the pool , at the restaurants and the entertainment were all amazing . Everyone is smiling and doing their best to exceed the client expectations. Keep up the good job and the great team
Stayed 2 nights in Oct 2021
Response from Nora E on 12 Oct 2021
Dear Nissrine ,Thank so much for sharing your nice feelings through expedia.com following your stay at Aqua fun Marrakech. We are very happy to read that you had a pleasant stay with us. Your comments make us so happy at this special period when we are committed to offering our customers a stay in the best conditions of safety, comfort and conviviality. We really hope to have the pleasure of welcoming you again soon.. Sincerely, Nora Guest relation Manager

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always
Stayed 4 nights in Sep 2021

10/10 Excellent

elmehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the team was super helpful they are very clean and friendly
Stayed 3 nights in Sep 2021
Response from Nora E on 12 Oct 2021
Cher El Mehdi , Merci d'avoir partagé votre Sublime ressenti via Expedia.com après votre séjour à Aqua Fun Marrakech. Nous sommes ravis que vous ayez passé une merveilleuse expérience et nous vous remercions d'avoir partagé vos commentaires. Ce sera notre privilège de partager vos aimables Feed back avec l’ensemble de nos équipes. Vos commentaires nous font d'autant plus plaisir en cette période particulière où nous nous engageons à offrir à nos clients un séjour dans les meilleures conditions de sécurité, de confort et de convivialité. Encore une fois, merci et nous avons hâte de vous accueillir à nouveau bientôt. Cordialement Nora Responsable Relations Clients

2/10 Terrible

Hakim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel lots of fun . kids loved it the staff is awesome the chef nour alya9ine is amazing ,Amine the server was excellent and all other staff they were amazing you feel like you’re at home very nice hotel i would definitely recommend it to any one who wants to have a wonderful holiday. Thank you to all the staff.
Stayed 5 nights in Jul 2021

10/10 Excellent

Catherine

Stayed 2 nights in Jul 2021
Response from Nora E on 12 Oct 2021
Chére Catherine , Merci d'avoir partagé votre Sublime ressenti via Expedia après votre séjour à Aqua Fun Marrakech. Nous sommes ravis que vous ayez passé une merveilleuse expérience et nous vous remercions d'avoir partagé vos commentaires. Ce sera notre privilège de partager vos aimables Feed back avec l’ensemble de nos équipes. Vos commentaires nous font d'autant plus plaisir en cette période particulière où nous nous engageons à offrir à nos clients un séjour dans les meilleures conditions de sécurité, de confort et de convivialité. Encore une fois, merci et nous avons hâte de vous accueillir à nouveau bientôt. Cordialement Nora Responsable Relations Clients

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aquafun Club
We had a great time. All staff were awesome. Shoutout to Animation Team. Restaurant staff was very nice as well. The hotel is super clean and very safe. Looking forward coming back.
Stayed 1 night in Jul 2021
Response from Nora E on 12 Oct 2021
Dear Catherine ,Thank so much for sharing your nice feelings through Expedia ,com following your stay at Aqua fun Marrakech. We are very happy to read that you had a pleasant stay with us. Your comments make us so happy at this special period when we are committed to offering our customers a stay in the best conditions of safety, comfort and conviviality. We really hope to have the pleasure of welcoming you again soon.. Sincerely, Nora Guest relation Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would go back great place to stay very large with a lot of different pools only I would recommend is for the hotel to change its towels situation should give towels for the pool to it’s guest that’s staying at the hotel. But overall great place to go
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Amenities
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 5 nights in Jul 2019

6/10 Okay

Lacy

Travelled with family
Family holiday
Could have been cleaner and Electricals were not fixed and could be dangerous for children. Food was ok though
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Im sure the property is better when its holiday season the property as in buildings needs little attention, but things like wedges for golf clubs instead of putters no bar downstairs in disco room 2 flights up to bar and things could open longer 10am till 5 indoor pool when its to cold to swim outdoor and gym 8am till6 when on holiday may want to use it later or earlier and dinning was disaster
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i go to Marrakech without doubt i will stay again,nice food,good staff and good facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Graham

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Was great for our 3yr old daughters first holiday abroad - entertainment staff were really good and lots of slides! Very standard food but edible! Hotel room a bit shabby!
Stayed 7 nights in Oct 2019
Response from Nora E on 11 Oct 2019
Dear Guest , We thank you for sharing your review via Expedia .com and also for choosing Aqua Fun for your vacation . We were so delighted that you like the animation and the water park however we are sorry that we did not meet your expectations in term of food and accommodation . We really look forward to your next visit in order to better serve you . Regards,

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Management....The change can be seen!
2nd time staying at this hotel with friends... great time although there has been a change of management and not as good this time round...just those little extras that make a holiday have been taken away! Staff not as happy this year round....
Stayed 4 nights in Oct 2019

2/10 Terrible

Achraf, Boston

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst management I ever seen in my life this place needs a new manager ASAP or it will close down or go out of business the place is gorgeous but the management is 0
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was disappointing same thing for lunch and diner everyday 👎
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good food and swiming facility, we called the customer service ,our neighbour next door kept on knocking 5 times in night i called costomer services but help next morning i complained no appology...its bit ssd we pay £245 a day and dont enjoy..
Stayed 2 nights in Jul 2019

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2019
Response from Nora E on 11 Jul 2019
Dear Guest , we thank you for choosing to stay at Aqua Fun club . We look forward to your next visit so as to better serving you . Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse property I have ever stayed in this hotel is not 4*. They gave us a room with broken balcony door which was not safe and it did not close. When we reported the problem the staff at reception and manager did not seem to care were informed someone will come to the room 24 hours we no one came and I reported the problem again it took almost 48 hours later till we were given a new room which was awful again it smelled of sewage and was dirty. The towels were not even clean. Never staying there again. The staff members don’t seem to care about customers.
Stayed 3 nights in Jun 2019
Response from Nora on 11 Jul 2019
Dear Guest , Thank you for posting a review on Expedia .com with regards to Aqua Fun Club . It saddens me to know that you did not experience the usual Aqua Fun standard of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. We look forward to another opportunity in the near future with the focus to restore your confidence in our team and our service Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
On arrival we had to fill in yet more forms and were just taken to our room we weren't provided with any information about restaurant timings or generally where things are. The pools are freezing, my son was shivering and crying and we went in mid June. They then said we can use thr heated pool but it was turned off so again it was also freezing cold. After 2 or 3 days the weather warmed to about 35 degrees and the pools were a bit more bearable but we could only go in for about 45mins at a time as we had to get out to wsrm up. When complaining to guest relations, she basically couldn't be bothered to do anything about it. She said she will call the Tech people but refused to make the call in front of me. She said she would update me in a couple of hours but I never heard from her. Apparantly there are over 40 slides but because the cold water we went on 3 and the aqua parc was pratically empty. I dont know why they dont invest in heating the pools just a little. Staff were generally unwilling to help. I asked for milk from the restaurant for my son and he gave me a warmed carton that had been sitting on the table - he refused to get a new one from the fridge. We had a good stay but I wouldn't reccomend and won't be going back.
Stayed 7 nights in Jun 2019
Response from Nora E on 11 Jul 2019
Dear Guest I am grateful for the review you have shared on expedia.com regarding your stay at Aqua Fun Club . We really regret when our guests expectations are not met . Thank you for highlighting to us the challenges you experienced during your stay, rest assured, we have taken into account all of your comments and we will address them accordingly. We look forward to another chance to welcome you back to Aqua Fun club with the focus to restore your confidence in our team and our service Regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel itself deserves only 3 stars however the aqua park i would rate at 5 stars. if you are going there for the hotel only i would advise to visit elsewhere. The aquapark is great has waterslides for all ages and guards on site of every slide and pool which is a posative.
Stayed 7 nights in Jun 2019
Response from Nora E on 11 Jul 2019
Dear Guest , Iam grateful for the review you have shared on Expedia.com regarding your stay at Aqua Fun Club Thank you for acknowledging the positive elements of your holiday and for highlighting to us the challenges you experienced during your stay, rest assured, we have taken into account all of your comments and we will address them accordingly. We look forward another chance to welcome you back to Aqua Fun Club with the focus to restore your confidence in our team and our service. Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Nora E on 20 Jun 2019
Dear Guest , Thank you for your excellent notation . we look forward to welcoming you . Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff helping a lot lovely food nice cleaning all the way
Stayed 5 nights in Jun 2019
Response from Nora E on 11 Jul 2019
Dear guest , We are glad to know you had a great experience during your stay, and that during your arrival. Its good you loved Staff helping throughout the hotel, the cleanness and the nice food . May the lifetime of memories you have created during your holiday entice you to return in the near future. Kindest regards,

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is nice if your expecting a 3 star. There are plenty of pools with loungers and the waterpark is a great experience.
Stayed 7 nights in May 2019
Response from Nora E on 11 Jul 2019
Dear Guest I am grateful for the review you have shared on expedia.com regarding your stay at Aqua Fun Club . We really regret when our guests expectations are not met . Thank you for highlighting to us the challenges you experienced during your stay, rest assured, we have taken into account all of your comments and we will address them accordingly. We look forward to another chance to welcome you back to Aqua Fun club with the focus to restore your confidence in our team and our service. Regards,

10/10 Excellent

Nuno, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly, and the pools was very nice
Stayed 5 nights in May 2019
Response from Nora E on 11 Jul 2019
Dear Nuno , Thank you for sharing a comment on Ecpedia.com page of Aqua Fun Club We are glad to know you had a great experience during your stay, its good you loved the staff and the nice pools. May the lifetime of memories you have created during your holiday entice you to return in the near future. Kindest regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The overall property was clean and vast. Air con worked well in the room. Towels and beds changed daily. My bathroom sink was leaking and the shower wasnt draining. I called reception several times to get it sorted. Eventually someone was sent, he fixed the shower but not the sink. I kept reporting it but it was never fixed. At night there is a sewer smell that lingers outside in the gardens every night. The water park is good. Fun slides for all ages. No lifts so you have to climb multiple stairs whilst carrying either a big dinghy or a mat, staff dont help which is a pain. Its worth the effort for the fun ride. There is nightly entertainment untill midnight. Then everything shuts down. There was no late night disco till 2am as advertised. The food was repetitive but was fresh every day. Lots of sun beds which was good.
Stayed 3 nights in May 2019
Response from Nora E on 11 Jul 2019
Dear Guest , First of all we would like to thank you for your confidence in our services .We all at Aqua Fun appreciate the guest feedback that gives the opportunity to improve our performance in the future , and on behalf of the Customer Service Department , we would like to thank you for taking the time and making the effort to write to us about your stay at our Hotel Aqua Fun Marrakech. However your remarks as for the sink and shower have been forwarded to the department concerned for the corrective actions. We can't wait to see you again at The Aqua Fun , where of course we will welcome you as always with a smile. Best regards