Private beach, sun-loungers, beach umbrellas, beach towels

Reviews of Marina Smir Hotel & Spa

4 out of 5
Marina Smir Hotel & Spa
Route De Sebta Bp 768, Marina Smir, Allyene, Tétouan

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 94 reviews" "
Rating 8 - Good. 20 out of 94 reviews" "
Rating 6 - Okay. 14 out of 94 reviews" "
Rating 4 - Poor. 16 out of 94 reviews" "
Rating 2 - Terrible. 12 out of 94 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

MERIEM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Stayed 3 nights in Sep 2023

10/10 Excellent

Brahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was exceptionally friendly. Nice and clean place. In door swimming pool not in service.
Stayed 1 night in Apr 2023

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was super clean. the best location on the mediterranean sea. quick access to the freeway. Food was excellent and the personal was very friendly. Zachariah one of the staff member was very helpful. Overall my stay was excellent,
Stayed 2 nights in Jun 2022

10/10 Excellent

Habib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with amazing staff. Enjoyed staying here and looking forward to staying in June.
Stayed 1 night in May 2022
Response from Slim on 28 Jun 2022
Thank you for making Hotel Marina Smir & Spa your home away from home, we really appreciate your comment and we are looking forward to welcoming you in our proprety . Have a great day Sir !

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! Will definitely be back. Breakfast was great. Food was good. Staff was friendly. Great access to the beach.
Stayed 2 nights in May 2021

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff who take excellent safety precautions. Look forward to a return visit!
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Mdn, London

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s disappointed. Quality price doesn’t match The price is really high for this hotel
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faten who works at the front desk is extremely nice and hospitable she met all our requests and service needs. We didn’t like that it’s far away from all major shopping grocery stores
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back. Top notch hotel. Outstanding facility and service
Stayed 2 nights in Jun 2019

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Louby, Minneasota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel , had a spa and swimming pool best thing about the hotel is the location
Stayed 1 night in Aug 2018

4/10 Poor

Hicham, Charlotte, nc

Disliked: Property conditions & facilities, room comfort
A lot of mosquitoes in the room. I couldn’t sleep the whole stay.
Stayed 2 nights in Jul 2018

4/10 Poor

malika, montreal canada

Disliked: Staff & service, property conditions & facilities
Bad experience
Stuck in elevator door knob not working and key to room entrance not working. The staff just did not care.
Stayed 6 nights in Jul 2018

2/10 Terrible

rachid

Disliked: Staff & service, property conditions & facilities, room comfort
Shocking!!!!!!!
Ruined my honey moon. Condition of the room was terrible, couldn't sleep because of the huge draft and the whistling noise that came with it. The hot water would go after 1 shower then was told had to wait and hour and half before it came back. Finaly convinced them to change my room because it was unfit and had to pay for the pleasure. The new room we moved too had a broken heater and it's freezing in winter. Also the balcony flooded so I ended up slipping and twisting my ankle. Staff didn't care, worst hotel experience ever and this was my honeymoon !!!! This hotel should be removed from this site for the sake of customers I might of been a 5 star hotel 5 years ago but it's barely a 1 star now. Distraught
Stayed 3 nights in Jan 2018

2/10 Terrible

eman, london, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not worth the money
We booked the 1st week of September 2017 and it has to be the worst hotel I have ever been too. Having three children with me I really needed the hotel to be easy for me but it was the complete opposite. The toilets by the pool you couldn’t use because they were never cleaned So I therefore had to keep running upstairs to my room, the children’s pool had cigarette butts, polyfiller along the sides which was very wet and the smell of urine by the pool chairs was horrific! the service was terrible, the staff by the pool bar acted as if they were on holiday- I asked for towels for the children and they had ran out (it was 10 am in the morning) and rubbish bin were over flowing. The one thing I can say was the lady who cleaned our room was lovely so I didn’t mind tipping her on a daily basis and the breakfast staff were amazing.
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Very unclean No value for money Very bad food Zero customer service
Stayed 2 nights in Sep 2017

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good experience,friendly staff.good breakfast
Stayed 2 nights in Jun 2017

6/10 Okay

Gerard

Liked: Staff & service
Disliked: Property conditions & facilities
Could do better
Hotel is a little tired and could do with some work although they were painting during our visit. The port is Smir was disappointing with many shops closed. Certainly gone downhill since our last visit four years ago. We received a room upgrade and rooms were very good with small balcony and lovely views. Newer hotels have opened in the area.
Stayed 2 nights in May 2017

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very clean and the service is unbelievable. The staff is outstanding

10/10 Excellent

., morocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hôtel close of the beach
Nice staff and friendly I'd like to come back again

6/10 Okay

said, mohammedia Morocco

Liked: Staff & service
Great location
Disappointing for a 5 star hotel. Room needs an upgrade. Very noisy. Hotel has a beach night club with loud music until 3 am. Food and drinks are over priced and low quality. Restaurant very disorganized. The area is beautiful and people includîng hotel staff are extremely nice and welcoming. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, lovely staff, shame about the spa
The hotel is nice and we had a very pleasant stay but you can tell it hasn't had investment in a while. It feels a little tired in places e.g. furniture just a little worn. The spa area was very run down - although we were told it wasn't fully open until May for the season. We didn't book any treatments because no-one was around and it didn't look inviting. However, the room and beds were very comfortable - no working aircon though which didn't matter in April but could be hot in summer. The ceiling fan worked fine and there was a mini fridge. Great terrace on our room overlooking the tennis courts and beach. Excellent food - breakfast, lunch and dinner (once we had this as room service which was good) and a bar which serves alcohol (not always the case in Morocco). Beautiful pool with sun umbrellas and loungers. It is right next to the beach if you prefer sand and sea. There is a row of restaurants next to the beach (out of the back of the hotel) if you prefer to eat out. The staff were very helpful, all very friendly and polite. We were two women travelling alone and felt very comfortable at the hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The hotel used to be nice, but went downhill
5 years ago I visited during the summer and it was different. The facilities that make a difference between a 2 stars and 5 stars were all closed (indoor pool, sauna,...). I had to complain 3 times before the wifi was fixed. Breakfast was ok but not a buffet. All in all, 5 stars price but 2 stars service

10/10 Excellent

ghassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Azize, morocco - Rabat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel is clean and well
Hotel does not care so that they Reject customers to sign me on the grounds that they do not accept the booking of Hotels site, as well as their employees is not a good deal

4/10 Poor

Jeannie, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't bother...
Hotel was fine for a weekend at the beach. The pool bar was not open during our weekend stay. I was traveling with my sister (both of us are young females in our 20s) and the hotel staff gave our room number to a man at the bar!!! Extremely unsafe. The hotel allowed him to phone us and when we received the call at 11pmy while sleeping we were very angry and nervous for our safety. The man then proceeded to come to our door and knock after we had told him over the phone to stop bothering us so late at night. Definitely would not stay at this hotel again. Rooms were a bit on the dirty sode. There was hair in the tub when we got there and ants crawling all over the floor. Service was decent and the view from the room was beautiful.

4/10 Poor

Mo, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 Star Hotel
It was really an awful experience with Poor customer service.This hotel is not a 5 Star hotel as they advertise.

10/10 Excellent

Cman, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet stay
Very nice location, very nice room, great view from the balcony, very professional service, I couldn't wish for a better experience!

2/10 Terrible

Fzd, Dubai

Disliked: Staff & service
Food wasn't good, empty deserted hotel
There is no access to private beach and the overall experience wasn't enjoyable. I would say it is overpriced

6/10 Okay

mcmtanyel, New Castle, PA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant Clerk
The facilities were nice. The checkout was unpleasant. The clerk tried to charge us for the candy bar we had bought along the way. He did not believe that we had not eaten/drunk anything out of the mini bar and had to send his staff to inspect our room. When he got a call back reporting an empty candy bar package was in the room, he could not seem to comprehend that someone could buy a candy bar from a store and would not believe our word.

6/10 Okay

Monica

Travelled with partner
Liked: Staff & service, amenities
A la propiedad le falta mantenimiento. La habitación es grande y cómoda pero le falta mantenimiento. El desayuno estaba bueno y variado. El check in en expedia decía a las 13:00 pero las habitaciones no estaban listas sino hasta las 15:00. Creo que les hace falta personal. Eso si los que están fueron amables.
Stayed 2 nights in May 2023

4/10 Poor

Hatim

Travelled with group
Disliked: Staff & service, amenities
Kein freundliches Personal im Restaurant, Gäste werden nicht mal mit guten morgen begrüßt das buffet Katastrophe Tische sind lieblos eingedeckt . Man sieht kaum jemanden von kellnern steht, und wenn einer da ist dann ist er mit seinem Handy beschftigt. Ich empfehle das Hotel nicht weiter .
Stayed 3 nights in Sep 2022
Response from slim on 18 Nov 2022
dear M.Hakim, We do appologize for this inconvenience , during your stay.We would like to inform you that we constantly enhancing our service to make our guests stay the best one .we really hope your next stay will be much better .Sincerely ,Marina Smir Hotel

2/10 Terrible

Redouan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niet tevreden en niet voor herhaling vatbaar!
Wij zijn niet tevreden over het hotel, bij aankomst hebben wij 3 uur moeten op onze kamer, omdat De kamer niet beschikbaar was. Wij hadden eerder aangegeven een kingsize bed te willen. Dit hebben wij niet gekregen. Wij hebben betaald voor 4 bedden en maar een 2persoonsbed gekregen. Daar hebben wij met z’n vieren op moeten slapen. Daarnaast vonden wij kakkerlakken in de kamer. Er waren te weinig handdoeken voor 4 personen, na het douche of in bad gaan was de badkamer helemaal nat, wat gevaarlijk is met die tegels. Daarnaast vonden wij de service ook slecht, omdat wij meerdere keren om bijv. Extra handdoeken etc moesten vragen. De badkamer was erg smerig (schimmel). Kortom wij hebben €1000 betaald voor 2 nachten wat het totaal niet waard was! Weggegooid geld voor ons. Zeker niet voor herhaling vatbaar.
Stayed 2 nights in Aug 2022

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel et l'environnement magnifique de l hôtel !
Stayed 3 nights in Jul 2022

4/10 Poor

Alfonso

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Se paga un precio bastante alto fuera de temporada y no funciona SPA ni piscina exterior ni interior, algo razonable al ser fuera de temporada, pero se debería de avisar previamente, ya que de haberlo sabido no hubiese reservado este hotel. Las habitaciones estaban bien, pero algo sucias, había insectos tipo cucarachas y se escuchaban ruidos por la noche entre paredes, imagino que eran ratas.
Stayed 2 nights in Apr 2022

6/10 Okay

Rachid

Stayed 1 night in Jun 2021

4/10 Poor

Imane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
À fuir
Chambre salle, lit non confortable , canapé lit cassé, piscine non entretenue À fuir
Stayed 2 nights in May 2021

2/10 Terrible

Fatima zahrae

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
جدا سيئة
Stayed 3 nights in May 2021

10/10 Excellent

Larbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour Hôtel Marina Smir
Séjour en famille très agréable. Mesures COVID 19 bien respectées par l’hôtel mais la clientèle nocturne en vain. Plage , piscine , restauration. Manque la formule All inclusive.
Très belle vue de la
Chambre
Espace Vert
Piscine
Plage
Stayed 7 nights in Aug 2020

10/10 Excellent

YOUSSEF

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service och trevlig personal. De dekorade och bjöd på godsaker, för en romantisk upplevelse. De tom uppgraderade vårt rum
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho. Tan buen como me imaginaba. Todo fenomenal
Stayed 2 nights in Sep 2019

10/10 Excellent

Angeles, Madrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable, las vistas desde la habitacion son espectaculares. El hotel tiene mucho encanto.
Stayed 2 nights in Sep 2019

4/10 Poor

Sousou

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Frigo ne fonctionne pas Chambre juste en dessous de la boîte de nuit alors qu’on a prévenu que nous avions un bébé Ils nous ont ramené un frigo positionné à côté de la télé faisant un bruit intolérable Pas de ménage de chambre la veille de notre départ Les serviettes faut les demander à chaque fois Poubelles non vidées Paysage et emplacement bien mais service laisse à désirer
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019