"A bit remote and therefore had to resort to taxis"
Noise a problem when wedding receptions held, especially on 1st floor - had to be moved to 4th floor one night
Drinks service to sunbathers poor.
TV for BBC channels intermittent
Nobody fixed curtain fault
Hotel reception were most helpful
We have just returned from a family holiday at this hotel, we arrived at around 3 in the morning and to our surprise we still received a very polite and friendly welcome! The hotel staff was very friendly and more than willing to help, room cleanliness and general cleanliness was amazing. We are already looking at booking another holiday back here soon!
Hotel is perfectly located near beach and spectacular shopping and dining venues.Rooms have pleasant views of nearby beach and upscale condominiums. Parking is available in the hotel basement which is a great opportunity for regular guests without access priviledges to the Port Banus. Parking seems to be more reasonably dimensioned for the access of non-compact cars (Audi A6).
The hotel grounds are beautiful and well kept, hotel itself is very nice but the main dining room could do with a make over, it is looking a bit tired and shabby.
For a hotel being classed as 5 star there should be more attention to detail for instance, at breakfast buffet the dishes are not cleared away very quickly and cutlery we ended up pinching from another table, waiters are about but not really paying attention to the customers needs. Also at Dinner getting drinks topped up we ended up doing ourselves.
With the room itself the bed mattresses were so uncomfortable, the maid turned them over after we mentioned the problem having all woken with terrible back pains, but still they were bad and this needs addressing urgently as it was on all beds in the suite patio 3. Other than having back ache all night unable to sleep the hotel was great.
Traveller from London
Rich with Andalusian ambience, this luxury hotel is located on the Costa del Sol's “Golf Mile,” five km (three miles) from …More
We had a short break found Don Carlos to be a very nice hotel the only problem we could find was the bar during the evening seemed a bit chaos with getting drinks if it was quite busy the staff seemed under stress and not very happy but would recommend it to friends as it was a lovely hotel.
Synonymous with international glamour, Marbella presents both the old and new faces of the Costa del Sol. Its charming Old Town is a warren of whitewashed streets with authentic tapas bars while six kilometres west, glitzy Puerto Banús boasts super yachts, designer outlets and gold-card dining. There are two sandy town beaches with water sports, and nearby championship golf courses. After dark, nightclubs are upscale and often exclusive.
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