"Great hotel within tropical gardens close to beach"
Our experience didn't get off to a good start. The rooms key cards didn't work, which meant going back to reception.
An additional bed (which had been requested wasn't in the room) another call to reception. When it did arrive, it took another call for the bedding to arrive.
The porter delivered our laggage, he showed us around the room, explained the safe, air-conditioning, WiFi Nexus tablet, I pod etc.
He mentioned the hotel was very busy and suggested we make reservations for dinner, if we wanted to eat at one of the resorts many restaurants. We followed his advice and spoke to the concierge who in turn was to book our selected venues and inform us by leaving a note in room. That didn't happen. Again another trip to reception for an apology and explanation and to be informed they had been too busy!
However, once those issues had been addressed the stay was great.
The hotel grounds are beautiful, well cared for tropical gardens, meandering paths and a bubbling stream running down towards the beach. The pools were clean.
The breakfast offered a massive variety to select from, the quality was very good.
The restaurants cater for many different tastes. We experienced the Del Mar, Sea grill, Thai Gallery, Serafina, Bibo and Rachels (poolside bar) all food was enjoyable.
We played tennis, hiring court and rackets at the resort, the facilities were excellent, if a little expensive. The rackets hired were poor quality, take your own if you like to play.
Staff were pleasent
Traveller from Cheshire