Ratings based on 1,223 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom il

This resort is average at best not what I thought

Posted 29-Mar-2015
Pros: Pool area was nice,location was nice
Cons: Service needs improvement,cleanliness needs a lot of work,
Location: Location is good Plenty to do near by,great restaurants with reasonable prices
In my opinion most of the staff must not have been trained to accommodate guests,the food was very good but highly over priced. I had a two room villa it was very dirty,for a resort that caters to family"s the ice cream shop was hardly ever open and only had a small variety of ice cream and no shakes try telling little kids that while on vacation we had talked to several people staying at the resort with the same kinda of feed back about this resort
2 out of 5
by A verified travellerfrom DE

Caught in a trap

Posted 28-Mar-2015
Overcrowded, food extremely expensive, pool's a joke when Hotel is this crowded. Dinner for a Party of 4 at least $100...room was quite noisy esp with delivery trucks and Busses going in and out/ leaving engine on while waiting on whatever...
3 out of 5
by A verified travellerfrom London, UK

Ok hotel

Posted 26-Mar-2015
We had a family room, that said it all. This was the only room left so we took it. However, wish we had not stayed here and spent the money we did. We got hardly no sleep because the walls were paper thin, we could hear everything. Then some very nice child hammered on our door late at night thinking it funny. Only thing nice about the hotel room was the shower, unfortunately door was put on the wrong way round kept hitting the shower head and tap. Hotel was all show and had no soul, nothing to do in the evenings accept go to the crowded bar. All in all very disappointing and a million miles away to what we were expecting. On future I will stay away from this kind of resort.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Could have been better

Posted 25-Mar-2015
Since Hawks Cay was sold the changes though subtle have not been great. We were frequent visitors with our boat but this time we stayed in one of their 2 bedroom "villas". Sub par accommodations, the lovely marina store was closed for several months and now has 30% of what it used to have. The coffee station that was in the store moved next door to what used to be a lovely ice cream place offering many flavors. They brew "Starbucks" but the only coffee you can get is regular coffee. As for ice cream only the soft type from the machine is now available. Not great taste. Of course prices increased... Overall not as nice as it could have been. Reluctant to recommend. Would have been nice to have Yes, No, Maybe. It would have been a maybe.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice resort lots for kids to do .

Posted 25-Mar-2015
If you plan on eating in the resort plan to spend a lot.they have 3 places to get food .they high end fancy restaurant an all you can eat buffet and the bar by the pool.a family of 4 at the fancy cost me with no alcohol $250. The tip is predetermined at 18%,%20,%25 . so it end up costing me $300. Lots to do in the local area must do things the aquarium all interactive scoba dive in a tank to hand feed fish climb in the stingray tank and hand feed and pet them or snorkel the Chanel around the aquarium and observe all types of fish .there was also a bird sanctuary nature preserve with a tram tour nice relaxing .there is also lots to rent .on town you can eat at IHOP pretty cheap.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Topeka, KS

Nice Villa

Posted 25-Mar-2015
Pros: We stayed in a Villa and the outside was taken care of meticulously (lawn, plants etc.)
Cons: The Villa itself was nice but you could tell it was well lived in. A little more upkeep on the inside would have been good!
Location: Great location in the middle of the keys!!!
Had a little trouble with parking and the internet did not work while we were there, but the staff credited us for that!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom oh

Many amenities

Posted 24-Mar-2015
The resort is beautiful! There is so much to do here, especially for families. Also a good location in the keys
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Great hotel for family with marina for fishing

Posted 24-Mar-2015
Pros: Marina with fishing charters was part of the hotel.
Location: Duck Key is about 1/2 way between Miami and Key West (about 2 hours to either lcoation from Duck Key) so day trips to both locations are possible.
Stayed 4 days with my son and went on 3 different fishing charters. Fishing was great and the Chefs cooked up our catches for lunch and dinner. Really could not have been better. Hotel staff was exremely accomodating and friendly.
2 out of 5
by A verified travellerfrom Pinellas County, Florida

Advertised as nicer than it is!

Posted 24-Mar-2015
Pros: The people are awesome, the amenities are nice.
Cons: I specifically asked about smoking a cigar on my patio on the phone and was terribly disappointed to find out I could not do so. List that on website
Location: Great location and the water says it all.
We visit multiple resorts so were quite excited to visit for the first time during a special occasion with my elderly Aunt and Uncle. We arrived 90 minutes later than registration time to find our room not yet clean and ready. We waited another 90 minutes and were compensated with a voucher for $50 at the bar which meant a drink each for our party of four. The two bedroom, three bath, two story townhouse was less than clean, had minimal kitchen wares, and had many things not functioning. Light bulbs out, bath tub plugs apart, refrigerator leaking, freezer not working, and spa broken altogether. Bathrooms so small that we laughed so we wouldn't cry. Low toilets with small round toilet seats in 2015, really? I just read that you cannot post reviews with details or insults. Well I was insulted that you charged me a daily rate that is in line with something much nicer. Thank you for making an adjustment on my bill for the first day constant parade of repairmen coming to my door. We made the best of this bad situation and had a good time in spite of these things.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom mass

Great Place

Posted 23-Mar-2015
Pros: Accommodations.
Cons: Better dining options. Went from pool fare to high end.
Location: Just primarily stayed at the resort.
Stayed in Sunset Village. Accommodations were exactly what we thought and worked perfect. Well stocked kitchen. Would just recommend bringing food from upper keys. If you eat out limited options Overall staff was great from check in to housekeeping and waitstaff/bar staff at the pool.