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Reviews of Pearl Lane Hotel

3 out of 5
Pearl Lane Hotel
1700 Maria Orosa St, Malate, Manila, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 472 reviews" "
Rating 8 - Good. 231 out of 472 reviews" "
Rating 6 - Okay. 135 out of 472 reviews" "
Rating 4 - Poor. 21 out of 472 reviews" "
Rating 2 - Terrible. 3 out of 472 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael, Pennock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and secure and amazing staff
Stayed 3 nights in Apr 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities
close to everything
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

CHIKARA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Ms. Ruby on 16 Mar 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Hotel Management on 21 Jan 2020
Thank you for stay! We look forward to welcome you again here in Pearl Lane Hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
very convenient to the unwinding establishments and shopping centers
Stayed 1 night in Nov 2019
Response from The Management on 22 Nov 2019
Thank you for stay! We look forward to welcome you again here in Pearl Lane Hotel.

8/10 Good

Duy

Liked: Cleanliness, staff & service, room comfort
Pearl lane
It was good for price
Stayed 1 night in Oct 2019
Response from The Management on 11 Nov 2019
Thank you for your stay! We look forward to welcome you again here in Pearl Lane Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from The Management on 22 Nov 2019
Thank you for stay! We look forward to welcome you again here in Pearl Lane Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in May 2019
Response from Manager on 21 May 2019
Thank you for your feedback! We look forward to see you again here in Pearl Lane Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2019
Response from The Manager on 26 Apr 2019
We appreciate your feedback. We look forward to welcome you again here in Pearl Lane Hotel! Thank you so much!

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accomodation, good service
I was given a smoking room but when I requested for a non smoking they gave me one but with an extra charge. Lesson is always specify before hand when you make the booking
Stayed 1 night in Mar 2019
Response from The Manager on 8 Mar 2019
Your feedback is highly appreciated. We will address your concern directly with our staff. We look forward to welcome you again here in Pearl Lane Hotel!

8/10 Good

Patrick

Liked: Cleanliness
The things in this hotel is old. Hair dryer can only work for 15 seconds and stop. Awhile later can start again. Aircon control spoiled, can’t adjust temperature.
Stayed 2 nights in Feb 2019
Response from The Manager on 8 Mar 2019
Your feedback is highly appreciated. We will address your concern directly with our staff. We look forward to welcome you again here in Pearl Lane Hotel!

8/10 Good

Rogelim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi. Wifi. Wifi.
Everything is perfect. My only concern is the wifi connection. Its not that good, that I have to open the door just to have a good connection.
Stayed 13 nights in Jan 2019
Response from The Manager on 12 Feb 2019
We are sorry for the inconvenience. Rest assured that we will take action on your concerns to inprove our services. Hoping that you will still consider PEARL LANE HOTEL to be one of your preference hotel in Manila.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy relax
so good
Stayed 3 nights in Jan 2019
Response from The Manager on 12 Feb 2019
We appreciate your feedback. We look forward to welcome you again here in PEARL LANE HOTEL! Thank you so much!

6/10 Okay

Verified traveller

Liked: Staff & service
The staff was very friendly and helpful. The room was pretty basic. Restaurant wasn’t open and ready on time in the morning though.
Stayed 2 nights in Nov 2018

6/10 Okay

Madjid, Montreal

Liked: Cleanliness, staff & service
Still a decent hotel with good amenities: Good Wifi (but it did not work for one entire day), good Cable channels, in-room safe (which functions well). This time my Superior room came windowless so without any natural lights but it was good for sleeping. All in all it is a good budget hotel and good value (for what I paid). Breakfast is buffet and is fine (if you do not expect too much and if you remember this is PH).
Stayed 1 night in Sep 2018
Response from The Manager on 26 Sept 2018
We appreciate your feedback! We are looking forward to welcome you again here at Pearl Lane Hotel.

4/10 Poor

Sanghyun

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Manager on 5 Aug 2018
의견을 보내 주셔서 감사합니다! 진주 가든 호텔에서 다시 여러분을 환영합니다!

8/10 Good

Verified traveller

Liked: Staff & service
PL review
hotel was okay but getting old. Nice place for a short stay
Stayed 3 nights in Jul 2018
Response from Manager on 10 Aug 2018
We appreciate your feedback. We are looking forward to welcome you again at Pearl Lane Hotel!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We booked in advance a 2 night stay in non smoking FAMILY room but we were assigned at the first night in a smoking family room apparently due to its unavailability..
Stayed 2 nights in May 2018
Response from The Manager on 8 Jun 2018
We are sorry for the inconvenience. We will address this concern to the staff directly.

6/10 Okay

Robby, Malaysia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice budget hotel
This hotel is my alternative. Building is old and some facilities needs an overhaul. Bath towels are a sorry sight and needs to be replaced pronto. On the bright side it is walking distance to many restaurants and Robinson, a large shopping mall. Wifi is good on all floors. Value for money.
Stayed 2 nights in May 2018
Response from The Manager on 24 May 2018
We appreciate your feedback. Your comment/concern and suggestion will be address accordingly. Thank you.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Manager on 10 May 2018
Thank you for your feedback. We are looking forward to welcoming you again here in Pearl Lane Hotel!

8/10 Good

wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Manager on 10 May 2018
Thank you for your feedback. We are looking forward to welcoming you again here in Pearl Lane Hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

4/10 Poor

HH, USA

Liked: Staff & service
Disliked: Cleanliness
Smoky Room
When I first walked in room it reaked of cigarette smoke. Room boy sprayed room room but it still smelled. No other room to transfer to since they are fully booked. Room is very small with fridge. Bathroom is small also. The breakfast buffet consisted of rice, meatballs, french toast, and fried egg. The lady cook was using 1 frying pan to cook eggs so had to wait awhile for other guest eggs to be cooked. Won't be staying here again.
Stayed 1 night in Jan 2018
Response from The Manager on 8 Feb 2018
We apologized for the inconvenience during your stay. Rest assured that this feedback will be address directly to improve our services.

8/10 Good

Madjid, Montreal

Liked: Cleanliness, staff & service
Another good no-issue stay, no complaints.
I have used this well located (in Malate), comfortable hotel several times and for what I pay I always feel I get good value, good nights sleep and never had a single complaint. Front desk usually let me check in early (around noon, when the standard check-in time in 2pm) and please bare with them as they slowly will you check you in (I have to admit that check-in is surprisingly SLOW!). Rooms are fitted with all the amenities: small fridge (minibar), good cable tv (small flat screen tv), in-room safe and window aircon. Bathroom is small but SUPERB (which tends to show that a small bathroom can a zillion times better than a poor big one). Breakfast is Buffet and quite decent (but do not expect more than that). All in all I will not hesitate to book this overall fine hotel again and again.
Stayed 2 nights in Dec 2017
Response from The Manager on 23 Jan 2018
We appreciate your feedback. We are looking forward to welcoming you again at Pearl Lane Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Friendly staff but the first room smelt bad, aircon was too old and probably needed to be replaced. The bigger room on the same floor was in better condition, I was more comfortable.
Stayed 1 night in Nov 2017
Response from The Manager on 25 Jan 2018
We highly appreciate your feedback. The Hotel will address this directly to improve our services. Thank you!

6/10 Okay

Naser

Liked: Cleanliness, staff & service
Budget hotel
Not enjoy room no window,,, small
Stayed 3 nights in Oct 2017

6/10 Okay

Lorie, Japan

Liked: Cleanliness, staff & service, room comfort
Nice and close to anything
I stay there for 3× already,,,and I like it but they need to level up the breakfast

8/10 Good

Nakagawa Lorie, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient,good staff
Only they need more food for breakfast.I stay there for 3 times already...they need to level up the food

8/10 Good

Benjamin

Liked: Staff & service
Great location and Rooftop breakfast
The hotel is located just down the street from a major shopping mall with many restaurants. It's also convenient to get to from the airport (around 200php). The free breakfast buffet located on the top floor is a nice bonus.

8/10 Good

Madjid, Montreal

Liked: Cleanliness, staff & service
Always a good stay at this decent hotel
Location is good too. Buffet breakfast is limited especially if you arrive towards closing time (better arrive by 8am or 9am at the latest). Staff are always smiling and seem genuinely friendly for the most part but check in was surprisingly slow (thought they did let me check in early).

6/10 Okay

Verified traveller

Overpriced but convinetky located .
Don't stay for the food that was a big disappointment ,ehennin asia i always try to look for a place with breakfast as sometimes local fare can be risky and hate to go hungry. Breakfast was a disappointment, don't bother . Theres a mall a block away with everything. That being said the value for hotel i thought I was getting because breakfast was included was a bust. I wouldn't pay more than $40-50 a night for this place . Wifi didn't work well singnal was weak. Halls smelled of smoke. Rooms we're decent at least and free water provided.

6/10 Okay

Dean

Mediocre
Nothing to tell. Mediocre hotel

8/10 Good

Madjid, Montreal

Liked: Staff & service, room comfort
Simple but comfortable with all the essentials
Rather slow check in (plus they ask for a 2000 pesos refundable deposit) but the hotel is clean and quiet and in a good location (for Malate/Manila Bay). The room is comfortable with all the essentials (wifi, cable tv, aircon plus a nice bathroom with excellent water pressure in the shower). Buffet breakfast is simple but adequate. Excellent value (with Orbitz).

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a very good stay at the Pearl Lane

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

CHIA-MING

Liked: Cleanliness, room comfort
Great hotel for my stay in Manila.
Great hotel for my stay in Manila.

10/10 Excellent

brad, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have always enjoyed my stays a pearl lane
staff are super friendly it feels like my home away from home when I am in manila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly competent staff
Hotel is very affordable. The staff is great. Small hotel. Walking distance to the mall and night life.

6/10 Okay

Llewellyn

Disliked: Cleanliness

8/10 Good

Craig

Liked: Cleanliness, room comfort

8/10 Good

Jewel, M

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great location.
Staff are very friendly and accommodating. Breakfast was great!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good value for money. Buffet Breakfast
We got a room different from advertised in photos, i.e. there were no windows. Room was a bit dirty, I could see small flocks of hair. But overall, the room was generally decent. At this price range, can't complain much. Plus, breakfast is not plated, but served buffet style at the 5th floor.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gap is big between the service and facility levels
It's sad with the facilities and airport limousine not available all the time. Because the employees of this hotel were in general very courteous and friendly as well as responsive to my requests, the hotel rooms, floors, windows, and air conditioning were the only problem to make this hotel low rated. Services including the attitudes were much better than much more expensive hotels in Manila.

8/10 Good

Verified traveller

Liked: Staff & service
Good overall
my stay overall was good,plus walking distance to the Robinsons mall.I left a hotel early because the prices went up and it wasn't worth it for $56 a night.I didn't mind paying $36 a night because that's what the Hotel is worth a night.

8/10 Good

Irene, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff from security to reception (Ms. Pen) are all friendly and very helpful. Room and air conditioning is fine. No swimming pool though in this hotel but no big deal. I am not satisfied with their buffet breakfast. About 5 minutes walk to Robinsons mall but I don't find it safe to walk at night. Overall, hotel is still a good place to stay.

8/10 Good

Douglas, Cebu City; Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location.
I stayed here while I attended School in Manila. The Front Desk Staff were very Helpful and Friendly!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Close to USA Embassy & Pasay Bus Terminals
Easy acquisition, check-in, very helpful staff and excellent restaurant..

8/10 Good

hossein, Spain Madrid

Liked: Cleanliness, staff & service, property conditions & facilities
Location is prefect.
It was fine for price.