Excellent stay and good for romantic getaway. Nice finger lickin' food that goes with your fave drinks. My kid love to stay longer with pool and kids club. Weekend cultural show is an attractions that's depends on the weather. Friendly and attractive customer relations ladies are my son's girlfriends. He's only 5 years old.
Just spent one night in the hotel. Good for shopping. Bathroom is quite cramped and needs regrouting but clean and all toiletries supplied. Bed was huge, very very comfortable. Great location for shopping. They also gave me a complimentary 2pm check out. Plus the concierge was vigilant with the taxi (the driver had not reset the meter, I didn't notice).
When we approached the Reception staff they were quite standoffish to us. As my booking was done thru Expedia they even asked for a proof of our booking, Other hotels we stayed did not hassle us - they only required our passports or I.D.s and keys were readily handed to us. Not much hiccups compared to Manila Hotel's staff.
While I was waiting for a friend on the lobby, a suited gentleman approached, smiled snd introduced himself as Patrick Schaub the General Manager of the hotel. He told me they keep working improving their services. I told him that it is perfect. Shangrila is my home whenever I'm I'm Manila.
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