Breakfast, lunch and dinner served

Reviews of Leonardo Hotel Manchester Central - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Manchester Central - Formerly Jurys Inn
56 Great Bridgewater Street, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1006 reviews" "
Rating 8 - Good. 317 out of 1006 reviews" "
Rating 6 - Okay. 82 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in Deansgate, Manchester. Clean and easy to travel to.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been to Manchester so did not know area but just seemed a dark area if I was on my own. The hotel was great. Check in was flawless & Cipri on reception was so welcoming & professional & answered all my questions. The rooms were also very nice & would have no problem recommending this hotel to anyone.
Stayed 1 night in Mar 2024

6/10 Okay

Emily

Travelled with group
Liked: Staff & service, amenities
I stayed at this property with my friend for one night to attend a concert. Location wise this hotel was great as it was only a 5 minute walk to the o2 ritz arena. Check in was quick and simple, you have the opportunity to check in via a tablet or go to a staff member instead. We checked in with the staff as this was quicker. The staff member on the desk was super friendly and welcoming. The room was a decent size, lots of space to move around. The bed was a superking and the bathroom had everything you need. The lighting is quite dim in the room but this is to be expected in winter. The room was clean however it wasn’t cleaned to the highest of standards. Two of the pillows on the bed had stains, one of them stained with what looked to be dried blood and the bedsheets underneath also had stains, these looked like bleach stains presumably from the cleaners. The staff on shift however were polite and came to change the pillows no questions asked. We were also offered complimentary breakfast because of this. If you need an affordable place to stay in the city centre this is a decent hotel, it would just be better if it was cleaned to a higher standard.
Stayed 1 night in Feb 2024

10/10 Excellent

GAVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, centrally located and very comfortable rooms. The rooms are modern, clean and well-facilitated.
Stayed 1 night in Feb 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
24/7 reception and city centre so 10 minutes walk to almost anything. Only issue was that my mug for my drink in my room had coffee stains on and so was not cleaned properly from the previous occupiers. Room in general was spacious and clean with hair dryer and amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Brooks

Liked: Property conditions & facilities
Thought for the price this is one of the best hotels I’ve stayed in. Clean, helpful staff, and great location. Will stay there again
Stayed 4 nights in Feb 2024

2/10 Terrible

Matthew

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at this hotel. Very convenient location next to the Bridgewater Hall where we were attending a concert. Comfy beds.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Staffs were great, friendly and professional. Location is great, very close to a train station and local venues. Very quiet and felt safe.
Stayed 1 night in Jan 2024

8/10 Good

Effe

Travelled with family
Liked: Cleanliness, staff & service
The staff were very friendly and proactive. The room was too small so they were able to move us to a room that was a bit bigger
Stayed 3 nights in Dec 2023

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

AMMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Aneka on 31 Dec 2023
Dear Ammar,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

6/10 Okay

John

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear John,Thank you for taking the time to leave us this score.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.If there is anything you think we could improve on, please do not hesitate to contact us, we are always happy to take feedback onboard.Kind Regards,Leonardo Manchester Central Team

4/10 Poor

rikki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was no bigger than a cupboard for £278 a night. Hotel is in poor condition and the rooms are tired.
Stayed 1 night in Dec 2023
Response from Aneka on 5 Jan 2024
Dear Rikki,Thank you for taking the time to leave us this review.We are disappointed that you felt the room was not up to standard and did not meet your expectations of hotel. We apologize for any inconvenience this has caused and can assure you that this is not the standard we aim to uphold to.If you have suggestions on how we could improve, please do not hesitate to get in touch with us, we are open to receiving feedback.We hope that this has not dampened your impression of us and hope that if you do choose to stay again with us in the future, we can make this a better experience for you.Kind Regards,Leonardo Hotel Manchester Central

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aneka on 31 Dec 2023
Dear Lorraine,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Location
Check in process was painful, Automated system that requires Human intervention to actually get you to your room, complete waste of time.
Stayed 1 night in Dec 2023
Response from Aneka on 5 Jan 2024
Dear Andrew,Thank you for taking the time to leave us this score and review.I am sorry to hear that you were disappointed by our kiosks and you felt that this was a lengthy process. We are always working on updating these kiosks in order to provide our guests with a more smoother and efficient check-in process. However, I understand that from your experience, this was not the case and we will take this feedback on board.We hope that besides this issue you enjoyed your stay with us and hope you will choose to stay with us in the future!Kind Regards,Leonardo Manchester Central Hotel Team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aneka on 31 Dec 2023
Dear Gary,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Good location, great breakfast and a comfortable clean room. Would stay here again.
Stayed 1 night in Dec 2023
Response from Aneka on 5 Jan 2024
Dear Matthew,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could walk to downtown. I could do all the meetings at Manchester University. Was affordable for a government servant. Was easy to meet up with colleagues in so many nice restaurants in near vicinity.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Manchester
One night stay with friends. Really friendly and helpful staff, nice clean rooms, and a great location
Stayed 1 night in Dec 2023
Response from Aneka on 5 Jan 2024
Dear Mark,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

4/10 Poor

Penny

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very small and cold, heating did not seem to work. Breakfast no cups , plates , empty juice , had to ask for these .
Stayed 1 night in Dec 2023
Response from Aneka on 5 Jan 2024
Dear Penny,Thank you for taking the time to leave us this review.We are disappointed that you felt the room was not up to standard and did not meet your expectations of hotel. We apologize for any inconvenience this has caused and can assure you that this is not the standard we aim to uphold to.If you have suggestions on how we could improve, please do not hesitate to get in touch with us, we are open to receiving feedback.We hope that this has not dampened your impression of us and hope that if you do choose to stay again with us in the future, we can make this a better experience for you.Kind Regards,Leonardo Hotel Manchester Central

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Aneka on 31 Dec 2023
Dear Margaret,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

rona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for transport links, shopping, theatres
Stayed 4 nights in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Rona,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good clean hotel.
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Rebecca,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Extremely comfortable & clean rooms.
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Karen,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

6/10 Okay

Sejal

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Sejal,Thank you for taking the time to leave us this score.We can see that this score is not very high and therefore we are disappointed that we have not met your expectations of our hotel.If there is anything you can suggest for us to improve, please do not hesitate to contact us, we are always open to hearing feedback.We hope that you choose to stay with us in the future.Kind Regards,Leonardo Hotel Manchester Central Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Michael,Thank you for taking the time to leave us this score.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.If there is anything you think we could improve on, please do not hesitate to contact us, we are always happy to take feedback onboard.Kind Regards,Leonardo Manchester Central Team

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great value for money
Couldn't fault the hotel but unfortunately we were woken really early with workmen near the hotel. Not the hotels fault but still had a negative impact on our stay
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Janet,Thank you for taking the time to leave us this review.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.We are disappointed that you were woken up early due to the construction taking place near the hotel. Although this is out of our control unfortunately, we do understand how it may have caused inconvenience during your stay and for this we offer our sincerest apologies.We really hope you enjoyed the rest of your stay and choose to stay with us again in the future!-Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Aneka on 31 Dec 2023
Dear Robert,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

8/10 Good

Charlotte

Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Charlotte,Thank you for taking the time to leave us this score.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.If there is anything you think we could improve on, please do not hesitate to contact us, we are always happy to take feedback onboard.Kind Regards,Leonardo Manchester Central Hotel Team

6/10 Okay

Steve

Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Steve,Thank you for taking the time to leave us this score.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.If there is anything you think we could improve on, please do not hesitate to contact us, we are always happy to take feedback onboard.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Alexandra, Orwell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for Bridgwater Hall. Very clean room and extremely comfortable bed.
Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Alexandra,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Good hotel. Fast stop over.. reception good.. staff nice and room spotless.. would stay again
Stayed 2 nights in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Kathryn,Thank you for taking the time to leave us this review.We are delighted to see that you have enjoyed your stay with us, we will share this positive feedback amongst the team and we hope to welcome you back in the future!Kind Regards,Leonardo Manchester Central Team

4/10 Poor

Jo

Stayed 1 night in Nov 2023
Response from Aneka on 5 Jan 2024
Dear Jo,Thank you for taking the time to leave us this score.We trust this means you have enjoyed your stay with us and we hope that we have exceeded your expectations of our hotel.If there is anything you think we could improve on, please do not hesitate to contact us, we are always happy to take feedback onboard.Kind Regards,Leonardo Manchester Central Team

2/10 Terrible

ADAM

Business traveller
Liked: Cleanliness, property conditions & facilities
Loud
A lot of building work going on first thing in the morning next to my room
Stayed 1 night in Nov 2023
Response from Aneka on 11 Nov 2023
Dear Adam,We are disappointed to see that you provided us with a low score and trust this means your stay did not meet your expectations of our hotel.I would like to apologize for this and unfortunately although the building site is out of our control we completely understand how this could inconvenience your stay. We do hope that you choose to stay again with us and we have the opportunity to make this a more pleasant experience for you.If there if anything more we can do to help please do not hesitate to get in touch with us.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Joe

Stayed 1 night in Nov 2023
Response from Aneka on 11 Nov 2023
Dear Joe,Thank you for scoring us highly, we trust this means you have enjoyed your stay with us. We appreciate this feedback and will share amongst the team!If there is anything you think we could improve on, please do not hesitate to get in touch.Thank you,Leonardo Manchester Central Team

10/10 Excellent

Deniz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly staff!
Stayed 1 night in Nov 2023
Response from Aneka on 11 Nov 2023
Dear Deniz,Thank you for scoring us highly and leaving a positive review. We appreciate you taking the time to leave this feedback and we will pass thing on to the team!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
All excellent
Stayed 4 nights in Sep 2023
Response from Aneka on 11 Nov 2023
Dear Michael,We are delighted to see that you have scored us so highly and we thank you for taking the time to leave us a review.We appreciate positive feedback and will ensure we pass this on to the staff!We hope to welcome you back again soon.Kind Regards,Leonardo Manchester Central Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aneka on 4 Nov 2023
Dear Simon,Thank you for your recent stay at Leonardo Manchester Central and for taking the time to leave us a score. I am pleased to see you scored us highly and trust that you enjoyed your stay with us, which I will share amongst our team. If there is anything that you wish to highlight or we could have done better for you please do not hesitate to get in touch. Kind Regards Leonardo Manchester Central Team

6/10 Okay

Lloyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel does not have a car park.
On hotels.com it says hotel has car park but it doesn’t. Spent an hour looking for a car park in peak hours in the centre of Manchester. Checked into room and TV didn’t work, ordered food to the room and charge £6 tray charge and the plate was massive and portion was small, so looked like a mouthful. Apart from that it was ok for a nights sleep.
Stayed 1 night in Nov 2023
Response from Aneka on 11 Nov 2023
Dear Lloyd,We are disappointed to see that your stay did not meet the expectations of the hotel. We would like to apologize for any inconvenience this has caused you.In regards to the car park we do try and send guests a message with parking directions and instructions but it appears that in this case this has not been successful and I can only apologize for this.We hope that you return to our hotel in the future to give us the opportunity to make this a better experience for you.If you wish to speak to us directly about the matter please do not hesitate to contact us via email or telephone.Kind Regards,Leonardo Manchester Central

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location stopped over night in Manchester before flying from airport
Stayed 1 night in Oct 2023
Response from Aneka on 4 Nov 2023
Dear Kerry,Thank you for your recent stay at Leonardo Manchester Central and for taking the time to leave us a score. I am pleased to see you scored us highly and trust that you enjoyed your stay with us, which I will share amongst our team. If there is anything that you wish to highlight or we could have done better for you please do not hesitate to get in touch. Kind Regards Leonardo Manchester Central Team

10/10 Excellent

C M

Stayed 1 night in Oct 2023
Response from Aneka on 4 Nov 2023
Dear CM,Thank you for your recent stay at Leonardo Manchester Central and for taking the time to leave us a score. I am pleased to see you scored us highly and trust that you enjoyed your stay with us, which I will share amongst our team. If there is anything that you wish to highlight or we could have done better for you please do not hesitate to get in touch. Kind Regards Leonardo Manchester Central Team

8/10 Good

Kwong Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs. We had an issue with the air conditioner, and the staff members tried hard to help us solve the problem. The Bathtub doesn't come with a handheld shower. It only has a fixed one for a shower over your head.
Stayed 4 nights in Oct 2023
Response from Aneka on 4 Nov 2023
Dear Kwong, Thank you for your recent stay at Leonardo Manchester Central and for taking the time to leave us a review. I am pleased to see you scored us highly and trust that you enjoyed your stay with us, which I will share amongst our team. I am sorry to hear that you encountered a few problems with the air coniditoning and hope that this issue was dealt with promptly and efficiently.If there is anything that you wish to highlight or we could have done better for you please do not hesitate to get in touch. Kind Regards Leonardo Manchester Central Team

6/10 Okay

Claire

Business traveller
Disliked: Staff & service
Fine for one night. Check in machine was useless and then staff not very friendly when they had to help
Stayed 1 night in Oct 2023
Response from Aneka on 4 Nov 2023
Dear Claire,Thank you for taking the time to leave us a review.I am disappointed to see that you felt the self-check in machine and staff let your stay down. I can ensure you that this is not the standard we aim to uphold to and I will be passing this feedback on.If you wish to discuss this further, please do not hesitate to contact the hotel directly.Kind Regards,Leonardo Manchester Central Team

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very nice room, very clean and comfortable. Self check in kiosk very annoying, asks for lots of info they must already have. Doesnt tell you room number, sends via sms or email but doesnt home through. Have to use despite staff being there on other side of desk! Good idea in principle for busy times but only 2 machines anyway. Suggest having primary check in with staff and kiosks away from desk as back up.
Stayed 1 night in Oct 2023
Response from Aneka on 4 Nov 2023
Dear Benjamin,Thank you for your recent stay at Leonardo Manchester Central and for taking the time to leave us a score. I am pleased to see you scored us highly and trust that you enjoyed your stay with us, which I will share amongst our team. If there is anything that you wish to highlight or we could have done better for you please do not hesitate to get in touch. Kind Regards Leonardo Manchester Central Team

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Aneka on 31 Dec 2023
Dear Matthew,Thank you for taking the time to leave us a score.We appreciate that you have provided us with such a high score and we trust that you have enjoyed your stay!We hope to welcome you back soon.Kind Regards,Leonardo Manchester Central Team