Ratings based on 2,071 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Torquay

Extremely helpful and friendly Staff

Posted 20-May-2015
Pros: All as above.
Cons: Seriously, no.
Location: Only the excellent proximity to airport.
Great value for room. Very good restaurant and transfer from and to airport.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Wales

Good hotel near Manchester Airport

Posted 19-May-2015
Pros: Close to airport & train station
Hotel is about 5 mins away from airport & train station. Picked up from train station by mini bus, within minutes of phoning. All hotel staff very helpful & friendly. Food in hotel was good and averagely priced. Room was very clean. We booked our transfer to the airport for the next day when we checked in, transfers runs every 15mins and take 5-10mins Would recommend this hotel
2 out of 5
by A verified travellerfrom Eagle ID

Not even close to a four star hotel

Posted 17-May-2015
Pros: Proximity to the airport only
Cons: Just about everything - food, bar areas, and especially the rooms.
I stayed close to the airport before a long trip back to the US and really just wanted a nice meal and a good rest. The twin room I was given looked like something out of a barracks - tiny beds and bare. In the restaurant, food was adequate at best and trying to have a glass of wine in the lounge area later, it took about 15-20 minutes for anyone to even approach me to take my order and the white wine was warm and awful. Had this been billed as a two star hotel that might have been acceptable. I obviously wasn't the only one who felt that way - there were a number of people in the restaurant and lounge areas saying exactly the same thing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
Pros: Close to airport. Very good restaurant. Very clean.
Close to airport. Very good restaurant. Very clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom n

Excellent airport hotel

Posted 14-May-2015
Much better than I expected- very quiet, comfortable, convenient, welcoming & efficient!
1 out of 5
by A verified travellerfrom Pensacola, Fl

what a hassle

Posted 13-May-2015
Pros: nothing
Maybe my fault, but within 8 hours of my booking plans changed. I tried to move it to the day before with no success and some considerable attitude - unnecessary since I'd booked 6 weeks in advance. I ended up forfiting the entire cost.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Makes the last night before flying easy.

Posted 13-May-2015
The hotel is comfortable and its restaurant quite good and relaxed if a little noisy. Its proximity to Manchester Airport is a particular plus
2 out of 5
by A verified travellerfrom California

Shuttle service

Posted 11-May-2015
Cons: Front desk personnel attitudes.
I followed the airport signs to the bus stop for the hotels. Waited 45 minutes and no shuttle drove through. All of the other hotels had their shuttles pass through at once and some 2 or 3 times in that same time period. Their was no notice at the bus/shuttle stop that said to call the hotel for pick up. The desk clerk blamed it all on me and said only 1 in 1,000 ever have this problem. That the problem was mine. Said I should have gone to the information desk and called them. Instead of trying to pacify me, he made me feel like I'm the biggest idiot out there for not knowing you have to call the shuttle from inside the airport and not from the bus station. I travel well over 100,000 miles a year in many countries and this is the first time I've been so utterly talked down to in that fashion. I will never stay at that facility or any of their other sites. I booked through expedia and nothing on the expedia confirmation did it say I need to call for the shuttle service. So the clerk was wrong when he said there would have been a notice on my confirmation or on their website.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Perfect hotel

Posted 11-May-2015
Pros: Everything. I stay at a lot of airport hotels and this was one of the best.
This hotel is so close to the airport that you can walk there, but of course they have a shuttle. I was on the top floor with a great view. The room was immaculate and large. The bathroom was clean and a great shower. They took me to the airport at 6:30 am. My flight to Chicago was delayed by 5 hours. I called them to see if I could come back to my room and they picked me up and I went back to sleep for 3 hours. How nice was that?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wales

I was immediately met well by Reception

Posted 10-May-2015
Pros: Everything.
Cons: A single cup of coffee could be appreciated.
Location: It was the Airport location I really needed.
The Receptionist immediately changed my room to a larger bed and was most welcoming and accommodating, which was immensely appreciated after a long journey and difficult flight. I would highly recommend this Hotel to anyone and will definitely stay again.