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Reviews of Hotel Intercity Manaus

4 out of 5
Hotel Intercity Manaus
Rua Professor Marciano Armond, 544, Antiga Rua Belém, Manaus, AM

Reviews

8.4

Very good

Rating 10 - Excellent. 303 out of 722 reviews" "
Rating 8 - Good. 286 out of 722 reviews" "
Rating 6 - Okay. 81 out of 722 reviews" "
Rating 4 - Poor. 37 out of 722 reviews" "
Rating 2 - Terrible. 15 out of 722 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No hot water. No soap in bathroom. Paneling splitting off sink. Only one thin blanket. Several lights didn’t work.
Stayed 1 night in Mar 2024
Response from Coord. Yara Krul on 18 Mar 2024
Dear David,Thank you for sharing about your stay. We are sorry for the events that occurred.We will share all your observations with the responsible sectors and promptly verify each detail mentioned. We hope to welcome you on other occasions.

10/10 Excellent

Michael, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room. Modern and very clean.
Stayed 1 night in Mar 2024
Response from Coord. Yara Krul on 16 Mar 2024
Hello Michael. Thank you for sharing about your stay. I'm glad to know that you had a good stay and enjoyed the hotel. I will share your comments with the team. Come back soon!

2/10 Terrible

Alexis, Davidson

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Feb 2024
Response from Coord. Yara Krul on 10 Feb 2024
Olá Alexis, Agradecemos por ter nos contado o que aconteceu durante a sua hospedagem, e desde já pedimos desculpas pelo inconveniente. Estamos sempre buscando uma otimização dos nossos serviços, e irei consultar diretamente com os responsáveis dos setores o que ocorreu e também o que faremos para buscarmos uma rápida solução. Para nós será importante que você volte no futuro, para que possamos retirar essa má impressão.Um ótimo dia!

6/10 Okay

Farrell

Stayed 1 night in Feb 2024
Response from Coord. Yara Krul on 22 Mar 2024
Prezada Farrell,Obrigado por compartilhar sobre sua estada. Lamentamos se teve algum ocorridos. Compartilharemos todas as suas observações com os setores responsáveis e verificaremos pontualmente cada detalhe citado. Esperamos recebê-la em outras ocasiões.

8/10 Good

Robert J

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room needed an update. Tile in shower & bathroom floor very slippery.
Stayed 2 nights in Jan 2024
Response from Coord. Yara Krul on 2 Feb 2024
Dear Robert,Thank you for sharing about your stay. We are sorry for the events that occurred.We will share all your observations with the responsible representatives and promptly verify each reported detail. We hope to welcome you to other graces.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Coord. Yara Krul on 6 Dec 2023
Olá,Obrigado por compartilhar sobre sua estada. Esperamos recebê-la em outras ocasiões.

10/10 Excellent

Garry, Steinbach

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Breakfast buffet is excellent!
Stayed 2 nights in Sep 2023
Response from Yara Krul on 20 Sept 2023
Good Morning! Thank you for sharing your experience with us. We hope to see you soon!

8/10 Good

Silvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, well located and the staff is very kind and helpful. The restaurant doesn’t have a broad menu but the food is good. Banzeiro, a great restaurant, is very close and offers wonderful food.
Stayed 4 nights in May 2023
Response from Coord. Wellington Gonçalves on 18 Jun 2023
Hello, thank you very much for rating us.

4/10 Poor

Frank

Liked: Staff & service
The most abysmal internet connection I’ve experienced at a hotel anywhere in the world. There was only one spot of this huge hotel it worked, on the inside roof area next to the gym where there is no air. I spoke to the staff twice and they had no idea what to tell me, and no solutions, just that they are aware there are issues with the wifi. Infuriating when you need wifi on travels or for work. Also, they don’t use fitted sheets, let alone any mattress cover on the bed which is pretty gross. So you’re bound to wake up at some point on the actual mattress if you roll over. Otherwise the place is nice and good location.
Stayed 6 nights in May 2023
Response from Coord. Wellington Gonçalves on 18 Jun 2023
Hello. We would like to thank you for your review. We apologize for any inconvenience caused during your stay at our hotel.

2/10 Terrible

David

Business traveller
Disliked: Staff & service, property conditions & facilities
Do not stay here. We had issues with air conditioning, hot water and internet access. We asked for help and support was not available. We ask for credit for these issues and we were denied. They gave us one free dinner and the "restaurant". The buffet food was cold. 3 bad days.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Alan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable and clean and nice accommodation.
Stayed 2 nights in Mar 2023

6/10 Okay

jerry

Disliked: Property conditions & facilities
Not For Us
Only 1 restaurant option for eating. Extremely tiny elevator. Kept passing the 14th floor & we had to wait 25 minutes to go down. Weak air conditioner. Not in a very nice neighborhood. Pool on rooftop was nice, but bar was not open.
Stayed 2 nights in Mar 2023

8/10 Good

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Considering where this is in the world it was just fine. No place to walk at night but daytime ok. Very basic amenities. Staff very limited English but did the best they could and we could usually find someone to help us if necessary. Had to ask for a blanket...sheet only provided.
Stayed 3 nights in Mar 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Many Viking cruise passengers stayed here. Location a bit removed from sights but Uber was great. Room was hot cuz room electricity requires key card. Left viking key card in to keep A/C running. Sheets barely fit the bed. All came loose. Needs 115VAC outlet or USB
Stayed 1 night in Mar 2023

8/10 Good

bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, especially David and James were extremely helpful, dining portions and selections ample. Asked for did not receive blanket and extra pillow.
Stayed 3 nights in Feb 2023

4/10 Poor

Edmund

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything seems Dated. Not clean. Bed sheets and covering are of poor quality. Would not have stayed there if our Viking cruise is not using this motel
Stayed 1 night in Mar 2023

6/10 Okay

Donald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible property. 2 very small elevators, one out of order. Nothing walkable.
Stayed 1 night in Mar 2023

8/10 Good

Gert

Liked: Staff & service
interior dated. cupboards come apart
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Gary, Canton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were Extremely nice and helpful. However, facilities were not up to par. I.e. there were 2 very small elevators for 16 floors. Very difficult to maneuver, no bathroom amenities, LUKEwarm showers any time of day. No toiletries provided. Extremely thin outside walls and a dog next door to the hotel enjoyed barking all night, not to speak of the abundant traffic noise.
Stayed 2 nights in Jan 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was warm when we arrived. Power was off. Initially A/C would stay on for 2 minutes and then turn off with all room power This was repaired after a short 30 minute wait. Will face long elevator waits if hotel is busy.
Stayed 1 night in Jan 2023

4/10 Poor

Michael, Raleigh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good check in. Poor amenities in room. Poor buffet options...no English signage. Poor bedding, shhets didn't cover the mattress, blanket too small. Towels missing...did not bring towels when we called. No complimentary water. Elevator was not adequate to handle the crowds. Got stuck on elevator between floors. Overall, a terrible stay. .
Stayed 1 night in Jan 2023

6/10 Okay

Rafael

Liked: Room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

nelson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Check in guy charged me twice.
Good hotel. Check in guy charged me twice , since i paid on hotel.com and he re charged again. Watch out! Unprofessional
Stayed 2 nights in Jul 2022

8/10 Good

Rafael G

Stayed 4 nights in Jun 2022

8/10 Good

Hamlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was awesome, very engaged and extremely helpful, 5-Stars there. Rest of hotel OK between 3 and 4 stars. Pool was not as clean as it should have been. Breakfasts excellent; dinner at hotel just OK very limited menu. Room was in good shape and size. Excellent shower.
Stayed 3 nights in May 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Apr 2022

8/10 Good

pedro

Liked: Cleanliness, property conditions & facilities, room comfort
Good but no Spanish/English speakers, also the menu was very limited in the restaurant (only 1 hamburger), but very convenient, safe and quiet
Stayed 1 night in Oct 2021

8/10 Good

Uwe

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Nice IPC measures, felt secure in terms of biosecurity
Stayed 1 night in Aug 2020

10/10 Excellent

Junior, Brasília

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendente Warney é um excelente funcionário , fiz uma solicitação de um problema , resolveu de imediato e quando cheguei a noite , fui pego de surpresa com uma bandeja de frutas como cortesia Fiquei muito feliz por ser tão bem tratado ! Parabéns ao hotel por ter um funcionário tão eficiente!
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is located a bit far from the center city. The hotel does not provide any complimentary water and expects you to buy at the local store or pay exorbitant money for the water from the mini bar. The staff does not speak much English. Communicating with staff was very difficult and I had to take the front desk staff to my room to show that there was lot of noise coming from outside (A generator that runs 24x7) and I could not sleep. So I had to change the room to a higher floor on other side of the building. For the money I paid, there are several better properties in Manaus center city.
Stayed 2 nights in Jan 2020
Response from Oliveira on 26 Feb 2020
Hello. Thanks for sharing about your stay. I'm glad to know that you had a good stay and appreciated the hotel. Share your comments with the team. Come back soon!

4/10 Poor

Verified traveller

Disliked: Staff & service
Delay at check in, broken lock, WC problems, room left unmade even I warned to have it cleaned, floor broken at thebr room, energy cut in the night (no generator), poor breakfast
Stayed 4 nights in Jan 2020
Response from Oliveira on 26 Feb 2020
Hello. Thanks for sharing about your stay. I'm glad to know that you had a good stay and appreciated the hotel. Share your comments with the team. Come back soon!

4/10 Poor

Sean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs and mould
As the name suggests, this is not a destination hotel but perhaps one for a quick stop. But before you book please know the following. I visited with my wife and her parents, we both had to request upgraded rooms, our room had bed bugs and theirs had mould. The staff were great when you dealt with one who and the right training. The desk at reception for tours was very good, Professional and definitely worth dealing with. Breakfast was very good. With the upgraded room you get included capsules for the coffee machine, but you had to pay minibar price for the water.. really! Pool is great and a good selection of beers. It’s advertised as 4 star but it just is not, 3 is fair, but I give a 2 star rating because of the bed bugs and their dealing with the situation. If you must book, save the trouble and book the upgrade from the start.
Stayed 6 nights in Jan 2020
Response from Oliveira on 26 Feb 2020
Hello. Thanks for sharing about your stay. I'm glad to know that you had a good stay and appreciated the hotel. Share your comments with the team. Come back soon!

8/10 Good

Shaun, Australia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were helpful, however the language barrier was a problem. No one spoke English. You cannot get bigger notes changed either. If you handed over a $20 for a $5 item they really struggled to find the right change
Stayed 1 night in Jan 2020
Response from Oliveira on 26 Feb 2020
Hello. Thanks for sharing about your stay. I'm glad to know that you had a good stay and appreciated the hotel. Share your comments with the team. Come back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
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Stayed 1 night in Dec 2019
Response from William Oliveira (Gerente de Hospedagem) on 30 Dec 2019
Olá, obrigado por dedicar um tempo para compartilhar o seu feedback. Esperamos recebê-lo muito em breve em nosso hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from William Oliveira (Hosting Manager) on 30 Dec 2019
Hello, Thank you so much for sharing your experience with us. It is very gratifying for us to know that you have been well attended and that we have provided you with a pleasant experience. We appreciate the recognition of the quality service of our collaborator / team. It will be a pleasure to welcome you again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Close to the airport. The internet was horrible. The breakfast was average.
Stayed 4 nights in Dec 2019
Response from William Oliveira (Gerente de Hospedagem) on 17 Dec 2019
Hi Mr..., thanks for taking the time to share your feedback. We hope to see you very soon in our hotel!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and service were on point. Sauna nd swimming pool as well. Very good price value.
Stayed 1 night in Dec 2019
Response from William Oliveira (Gerente de Hospedagem) on 17 Dec 2019
Hi Mr.... Thank you so much for sharing your feedback with us. I am very happy to hear that you have enjoyed our services in such a positive way. See you later!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from William Oliveira on 30 Nov 2019
Olá. Muito obrigado por compartilhar sua avaliação conosco. Fico muito feliz em saber que desfrutou de nossos serviços de maneira tão positiva. Até logo!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it is an Intercity Hotel, the facility was in excellent condition. The room was the best ever been. Next time I will try to reserve this type of hotel. Very well located, nice pool and bar at the top, very confortable rooms, etc, etc. All was excellent. The staff was excellent, mainly at front desk. All of them.
Stayed 2 nights in Nov 2019
Response from William Oliveira on 30 Nov 2019
Hello. Thank you so much for sharing your feedback with us. I am so glad to hear that you enjoy our services in such a positive way. See you later

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a solid business hotel that is worthy of a night
Stayed 2 nights in Nov 2019
Response from William Oliveira on 30 Nov 2019
Hello. Thank you so much for sharing your feedback with us. I am so glad to hear that you enjoy our services in such a positive way. See you later

8/10 Good

Bernd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from William Oliveira on 30 Nov 2019
Olá. Muito obrigado por compartilhar sua avaliação conosco. Fico muito feliz em saber que desfruta de nossos serviços de maneira tão positiva. Até logo

10/10 Excellent

Rodrigo, Wheaton Illinois USA

Liked: Cleanliness, staff & service, property conditions & facilities
Tv Ac Comfort Good Size Clean Outlets for charging batteries Missed though the adapters for the new Brazilian outlet
Stayed 4 nights in Nov 2019
Response from William Oliveira on 30 Nov 2019
Hello. Thank you so much for sharing your feedback with us. I am so glad to hear that you enjoy our services in such a positive way. See you later

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay, .knew building , clean ,good breakfast ,good location, great staff
Stayed 4 nights in Oct 2019
Response from William Oliveira on 30 Nov 2019
Hello. Thank you so much for sharing your feedback with us. I am so glad to hear that you enjoy our services in such a positive way. See you later

6/10 Okay

Aubrey

Business traveller
Disliked: Staff & service
Breakfast is average. The tables are wobbled so you spill your liquids, coffee, juices, etc. Cook does not know how to fry an egg.
Stayed 3 nights in Sep 2019
Response from Aleo de Almeida - Gerente Geral. on 1 Oct 2019
Thank you very much for your review.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Oliveira on 15 Aug 2019
Obrigado por ter nos avaliado.

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay
Good hotel, clean, spacious, comfortable and short taxi ride from the centre. WiFi terrible, breakfast repetitive but adequate. Food average and sometimes below average when ordering off menu from the restaurant of an evening. Bar is always closed. Pool is lovely.
Stayed 7 nights in Jul 2019
Response from William Oliveira (reception manager) on 6 Aug 2019
Hi Jenny Thank you for sharing about your stay. Glad to hear you had a good stay and enjoyed the hotel. I will share your comments with the team. Come back soon!