We arrived late to Manado and the next day we planned to go to Tangkoko National Park. The staff helped us get transportation ( a private car) so that was very helpful. The room was comfortable, but we could hear noise from people walking and talking loudly on the hallway because there is a gap under the door that lets the noise in. Otherwise it was a nice way to arrive to Manado and rest, before continuing on our trip.
The room was spacious and provided an excellent view over the Manado Bay. But that's where the promise ended. The rooms are poorly maintained, carpets stained, beds creak and housekeeping department needs a crash course in cleanliness and maintenance. Each day I complained about the lack of hot water - a flaw that the maintenance crew was never able to sort. The crew came in and opened all taps (2 washbasins, 1 tub & a shower) and let the water run for 25 minutes. We then had barely luke warm water. "Open taps 15 minutes before use", was the advise given to me. So much for water conservation! Housekeeping department probably suffered from poor vision as parts of the room seemed untouched by human hand - empty bottles, used cutlery and dustbins were neither cleaned nor cleared. Breakfast room was large and airy and while staff were polite and courteous, they had not been trained to do anything except to smile and wave you to your seat. The breakfast buffet flattered to deceive. If you did not savor Indonesian food there was little on offer except for fruit, some rolls, cereal and eggs made by a chef who was probably on his first day at work. The cheese omelet had large chunks of unmelted cheese and the end product looked as if a dozen highspeed F1 cars had just run over my meal. Not a pleasant experience; front office took an eternity to process the bill and the 'goodbye sir and have a good trip' greeting by the concierge were the most pleasant words that I heard in 4 days.
I checked into Swiss Bel after my 5 days diving at Bangka Island. The hotel was clean, well maintained and very comfortable.
The hotel is also in a convenient location - it is about 15 - 20 minutes to the nearby shopping mall area.
Worth mentioning was that, i tried the chocolate scrub - after 5 days of spartan living at Bangka Diving centre : it was most relaxing and a unique experience for me
MH from Kuala Lumpur
Swiss-Belhotel Maleosan Manado is managed by Swiss-Belhotel International, a rapidly expanding management company. With 162 …More
I was impressed with both the hotel cleanliness,and hotel staff. The breakfast was outstanding. My only disappointment came when I discovered there was no fitness center in the hotel. I have stayed in much smaller hotels that at least had cardio equipment. I would recommend this hotel to a friend.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.