Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of AX The Palace

5 out of 5
AX The Palace
High Street, Sliema, Malta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 5 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David Terrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views helpfull staff will defo be staying again
Stayed 5 nights in Mar 2024
Response from L.Schembri on 25 Mar 2024
Dear David Terrance,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so wonderful, friendly and very helpful, always smiling
Stayed 7 nights in Feb 2024
Response from L.Schembri on 18 Feb 2024
Dear Gill,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The staff were all incredibly friendly and professional.
Stayed 4 nights in Feb 2024
Response from L.Schembri on 10 Feb 2024
Dear Dave,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel great staff extremely polite knowledgeable friendly
Stayed 4 nights in Jan 2024
Response from L.Schembri on 29 Jan 2024
DearWe wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff attentive, room very clean, close to all amenities in door and out door pools. Had a great time.
Stayed 5 nights in Dec 2023
Response from L.Schembri on 9 Jan 2024
Dear Ann,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic
Stayed 1 night in Dec 2023
Response from L.Schembri on 18 Dec 2023
Dear Carmel,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff not as friendly as on previous visits with little or no engaging with guests.
Stayed 5 nights in Dec 2023
Response from L.Schembri on 18 Dec 2023
Dear Anonymous,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Swati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our 5 nights stay at the AX Palace. We even got an upgrade with our room on arrival.. The spa facilities are lovely but can get busy due to limited space. Very clean, delicious breakfast and friendly staff.. Easy walk to Sleima ferries, shopping, restuarants, and convenient transport links just a short walk away.
Stayed 5 nights in Dec 2023
Response from L.Schembri on 7 Dec 2023
Dear Swati,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Antonello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing - very modern and clean. Has all the facilities and all to great standards. The staff is remarkably polite, everything is very well organised and service is excellent.
Stayed 2 nights in Dec 2023
Response from L.Schembri on 7 Dec 2023
Dear Antonello,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Miansheng

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel location is good, and breakfast is plus good. I asked a twin beds room, instead of upgrading, they give me a three beds room with very bad smell of the bath room.
Stayed 2 nights in Nov 2023
Response from L.Schembri on 7 Dec 2023
Dear Miansheng,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects such as the breakfast which may have helped make your stay in our hotel a pleasant one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Angela Bridget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent six nights at the AX Palace. Super hotel. Great location. Friendly, helpful staff. Excellent food options and sensibly priced. Loved the leisure facilities too. Would highly recommend.
Stayed 6 nights in Nov 2023
Response from L.Schembri on 11 Nov 2023
Dear Angela Bridget,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AX The Palace
Great stay at The Palace. The staff are exceptional, very well trained and went out of their way to ensure our stay was as good as it could have been. The food here is also of a very high standard. Surrounding area is very built up but The Palace is a calm oasis.
Stayed 4 nights in Oct 2023
Response from L.Schembri on 30 Oct 2023
Dear K,We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break at the AX Palace
Lovely 6 nights at the Palace, great food on the Italian night too
Stayed 6 nights in Oct 2023
Response from L.Schembri on 29 Oct 2023
Dear Scott,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a positive experience. Staff are friendly and the hotel has nice rooms.
Stayed 2 nights in Oct 2023
Response from L.Schembri on 23 Oct 2023
Dear Simeon,We wish to extend our thanks for the encouraging review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and staff. Relaxing, well appointed, spotless, lovely pools and rooftop bar with great food. Close to Sliema seafront and shops and Valetta ferry.
Stayed 6 nights in Oct 2023
Response from L.Schembri on 14 Oct 2023
Dear Stuart,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities, food and staff are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from L.Schembri on 14 Oct 2023
Dear Stacy,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The most generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever check in!
Friendliest staff with the best check in ever. Lovely and helpful staff- amazing rooftop pool.
Stayed 3 nights in Sep 2023
Response from L.Schembri on 7 Oct 2023
Dear Sean,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Louis

Stayed 4 nights in Sep 2023
Response from L.Schembri on 14 Oct 2023
Dear Louis,We wish to extend our thanks for the excellent review .It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The excellent rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing, and staff were very nice.
Stayed 2 nights in Sep 2023
Response from L.Schembri on 19 Sept 2023
Dear Ray,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

louie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Service, great location, excellent breakfast!! The hotel reception staff are some of the best that we have encountered. At the time of check in, as it was my birthday, we were not only offered champagne but also upgraded. Upon returning to our room the following day, a birthday cake was awaiting us. The team at AX went above and beyond throughout our stay. Thank you to the team at AX the palace for making our Malta trip so special. A must stay!!
Stayed 4 nights in Sep 2023
Response from L.Schembri on 28 Sept 2023
Dear louie,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards and belated birthday wishes from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at this classy hotel - always friendly staff, beautiful, stylish room with fantastic views, and it's close to many amenities. The hotel also has a great range of facilities such as the individual bars and restaurants, and the rooftop pools. Love it!
Stayed 7 nights in Aug 2023
Response from L.Schembri on 7 Sept 2023
Dear martin,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
I stayed in 3 different hotels during this stay, and AX the Palace is by far the best. It has actual parking, a very good spa, and it's located right within walking distance of the waterfront and the multitude of stores and restaurants. The room was VERY comfortable, including the temperature and it wasn't humid, despite it being very humid outside. This isn't the case in every hotel, let me tell you. Just be aware the Afternoon Tea option is not for inside your room, it's inside the Tabloid restaurant. This wasn't clear based on their email.
Stayed 2 nights in Jul 2023
Response from L.Schembri on 1 Aug 2023
Dear Anonymous,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the room and spa are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay !
10/10 Very nice 5 star hotel. Everything what you expected or even more. Nice, modern and clean room, very nice pool at the TOP, good food and extremely kind people, especially on the reception. You feel like you are welcomed in the hotel. I travel a lot and this kind of kindness is not very common any more. Definitely would visit again.
Stayed 2 nights in Jul 2023
Response from L.Schembri on 21 Jul 2023
Dear Jakub,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Great staff, friendly, helpful. The pool was beautiful. Could walk to water ferry to Valletta. Uber worked great in Malta Beautiful
Stayed 2 nights in Jun 2023
Response from L.Schembri on 29 Jun 2023
Dear Julie,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff and pool are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Marita

Stayed 6 nights in Jun 2023
Response from L.Schembri on 18 Jun 2023
Dear Marita,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Patrick

Stayed 4 nights in Jun 2023
Response from L.Schembri on 15 Jun 2023
Dear Patrick,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ann Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and relaxing time. Staff were great, couldn’t do enough to make your stay perfect
Stayed 6 nights in Jun 2023
Response from L.Schembri on 12 Jun 2023
Dear Ann Louise,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from L.Schembri on 4 Jun 2023
Dear Karl,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Brier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to shops, cafes, restaurants. Short walk to the bus stop and ferry over to Valletta. Staff were very friendly. Would definitely recommend.
Response from L.Schembri on 4 Jun 2023
Dear Brier,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
I very much enjoyed my stay at this outstanding hotel in Malta. The staff were exceptionally welcoming and friendly, and the quality of the facilities was very high.
Stayed 4 nights in May 2023
Response from L.Schembri on 9 May 2023
Dear Thomas,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the facilities and staff are greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ruhena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, especially Islam. We loved our experience at AX Palace. The rooftop pool was lovely and clean, and never overcrowded. Spa was amazing! And the indoor pool was peaceful. Parking facility was extremely convenient too.
Stayed 3 nights in Apr 2023
Response from L.Schembri on 9 May 2023
Dear Ruhena,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the facilities and staff including Islam are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in Sliema - friendly staff, clean facilities and hotel is in walking distance to the beachfront and areas of interest
Stayed 4 nights in Apr 2023
Response from L.Schembri on 20 Apr 2023
Dear Caitlin,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from L.Schembri on 11 Apr 2023
Dear Anonymous,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

james, Yuba City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff- great breakfast- indoor pool is very warm
Stayed 5 nights in Mar 2023
Response from L.Schembri on 6 Apr 2023
Dear James,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and breakfast are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Michael Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from L.Schembri on 25 Apr 2023
Dear Michael Geoffrey,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and location. Time to change the mattress, besides that it was great!
Stayed 1 night in Mar 2023
Response from L.Schembri on 27 Mar 2023
Dear mario,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the service are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had good time .The staffs are all so helpful and sort things so quick and nice The restaurant on the 9 th floor was soo good and excellent service . The man who preped the cocktail came to find out what exactly I need and made the best cocktail .when we asked for bread with the soup they made extra effort to bring it from downstairs cafe .well impressed
Stayed 4 nights in Mar 2023
Response from L.Schembri on 13 Mar 2023
Dear Anonymous,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff as well as the Temptasian Restaurant are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a location to access all of Sliema and transport links to the rest of the island. Great on-site restaurant and bar.
Stayed 5 nights in Mar 2023
Response from L.Schembri on 13 Mar 2023
Dear Frank,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the restaurant and bar are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Sinu

Liked: Cleanliness
Stayed 3 nights in Mar 2023
Response from L.Schembri on 27 Mar 2023
Dear Sinu,We wish to extend our thanks for the rating contribution.It is a pleasure to read that our efforts have helped to tick some of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at this hotel has been absolutely wonderful. We were here for three days when unfortunately the weather was terrible, so we were so lucky to have indoor amenities like the pool and spa as well as multiple restaurant options to choose from. The room is extremely nice however, not to the level that I would equate a typical five star property. Definitely a 4 though. I would say this is a four-star property that gets five stars for value because the price is fantastic. We stayed in Feb 2022 and paid only €90 per night and that was for an upgraded room. Breakfast was very good. Restaurants were great as well and very reasonable on price. It seems everything in Malta is quite reasonably priced compared to the rest of Europe. Indoor pool is great…..although lots of small kids on the weekend. It’s too cold today to use the outdoor facilities, but the rooftop pool looked like it would be wonderful in summer. I highly recommend this property to anyone based on value for the money.
Response from L.Schembri on 13 Feb 2023
Dear Michael,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Hotel
Great hotel. Breakfast, staff, amenities, location, all great. If I have one issue, it concerns building security. If they could put an elevator key card access I would feel more comfortable. Although there were absolutely ZERO safety or security issues in the whole country of Malta it would add a little peace of mind to keep us feeling safe
Stayed 3 nights in Dec 2022
Response from L.Schembri on 14 Dec 2022
Dear Jeffrey,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

PATRICIA MARY ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed room 736 11-14/11 executive room. Good sized room with balcony comfy bed. Lovely staff throughout had a great stay. Great view from rooftop infinity pool and adult side pool. Steam room fantastic after long day walking. Pretty bar at side went for a drink. Would go back to this hotel.
Stayed 3 nights in Nov 2022
Response from L. Schembri on 15 Nov 2022
Dear PATRICIA MARY ELIZABETH,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about your executive room and the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time
The staff were incredible, really friendly and helpful. In particular there were 2 receptionists that were Brillant! They made staying in a big hotel seem like a boutique. The only criticisms I have were a shower head that was quite low, the indoor steam and sauna facilities were quite small and the buffet breakfast wasn't brilliant. However these are relatively trivial. Overall I would recommend staying there, good location, nice hotel and lovely staff.
Stayed 2 nights in Nov 2022
Response from L. Schembri on 13 Nov 2022
Dear Anonymous,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our receptionists are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Samina

Travelled with family
Liked: Staff & service, amenities
The staff were friendly and helpful at all times during our stay. Not quite sure how this is a 5* Hotel.
Stayed 4 nights in Nov 2022
Response from L. Schembri on 13 Nov 2022
Dear Samina.We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts may have helped to tick some of your boxes.Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AX The Palace Sliema
Really enjoyed our stay at AX The Palace. It is located in a built up area but any concerns are quickly dispelled when entering the hotel. The staff are excellent and obviously very well trained. The hotel is well appointed with 2 pools and the food quality was very good - we had breakfast each day but also ate 2 x evenings + a couple of lunches. The room was a good size and overall we had a great stay, easy to get anywhere and will definitely come back again.
Stayed 1 night in Oct 2022
Response from L. Schembri on 25 Oct 2022
Dear Kevin,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the food quality and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Paolo

Stayed 7 nights in Sep 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My Partner had a great time staying for 1 week at the end of September at the AX Palace hotel, we particularly really enjoyed the TemptAsian restaurant on the roof of the hotel, the food was exquisite and the staff were outstanding, they really did go above and beyond with their level of service.
Stayed 7 nights in Sep 2022
Response from L. Schembri on 7 Oct 2022
Dear Michael,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and your meal at Temptasian are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from L. Schembri on 4 Oct 2022
Dear Robert,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Karen, CBS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing roof top pool and Asian Restaurant. Staff were very friendly and helpful. I especially liked the balcony off our suite which overlooked a church steeples. The steeple chimes sounded spectacular.
Stayed 7 nights in Sep 2022
Response from L. Schembri on 29 Sept 2022
Dear Karen,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments Temptasian and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation