Poolside bar

Reviews of Grand Hotel Excelsior

5 out of 5
Grand Hotel Excelsior
Great Siege Road, Floriana, Malta

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1010 reviews" "
Rating 8 - Good. 305 out of 1010 reviews" "
Rating 6 - Okay. 109 out of 1010 reviews" "
Rating 4 - Poor. 35 out of 1010 reviews" "
Rating 2 - Terrible. 21 out of 1010 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooked breakfast was at best warm. Coffee and tea had a bad taste.
Stayed 7 nights in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Good location for walking into Valletta.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable
Stayed 3 nights in Mar 2024

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience that I feel compelled to share. Contrary to its advertised image as a five-star luxury resort, the reality is far from it. The condition of the property is dire, with the rooms featuring old, stained carpets, and the bathroom tiles cracked and showing their age. The beds, equipped with metal spring mattresses that seem to be decades old, along with unclean pillows, made for an uncomfortable setting. Moreover, there's a pervasive smell of water damage throughout the property. Upon arrival and initial inspection of our room, it became clear that the accommodations were not as promised. I promptly returned to the front desk to express that the room was not acceptable and that I would not be staying. Despite this, the hotel refused to issue a refund, citing their cancellation policy, even though my actions did not constitute a breach of contract since I had already checked in. During my time at the front desk, I witnessed two other families expressing similar complaints. What's more disheartening is Expedia's lack of accountability for the misleading representation of this property on their platform. It's widely known among the locals about the deceptive nature of this place, which is a disservice to Malta's efforts to attract tourists. I strongly advise against staying here.
Stayed 3 nights in Mar 2024

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Location with great views of city from terrace of our room
Stayed 4 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The Trip Advisor reviews say it all. Firstly the staff, from all over the world, are so friendly and helpful and any little problem is quickly solved. Secondly, the breakfast was included. It includes all you can eat from healthy, cooked and continental and saves money eating out during the day. It is so convenient, being walking distance of the city of Valletta, the foot ferry to Sliema and the bus station to all parts of the island. The prices are reasonable and they are renovating parts. It's my 5th stay here and I'll be back.
Stayed 7 nights in Mar 2024
Response from Janette Tuite on 27 Mar 2024
Dear Esteemed Guest,Thank you so much for rating us 5 out 5. It makes us very happy to read that you had a fabulous stay with us. It's particularly heartening to hear that you felt warmly welcomed by our staff. Our dedicated team is indeed committed to ensuring that every guest feels at home.Once again, thank you for sharing your experience. We look forward to welcoming you back in the near future and providing you with another wonderful stay.Warm RegardsGuest Relations Agent

8/10 Good

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J’ai apprécié. Les clients de l’hôtel sont un peu racistes. Nous étions les seuls nord de l’hôtel et nous avons remarqué des regards très méprisants.
Stayed 1 night in Mar 2024

10/10 Excellent

Ezeddin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it Nothing is wrong but perfect
Stayed 1 night in Mar 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 29 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton - Guest Relations Team

8/10 Good

Indrajit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

10/10 Excellent

Beck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for taking the time to write a review, and I am glad to hear you enjoyed our property. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton - Guest Relations Agent.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Everton on 11 Mar 2024
Dear esteemed guest, thank you for your review. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

8/10 Good

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Concierge was great , restaurant staff and spa were also amazing! Really hard to get hold of reception or room service at times! The flush didn’t work properly and had to wait hours for it to work, when you have a 5 years old it can be hard to work with something that’s not working! Also the saune is not indicated I couldn’t find it ! Swimming pool is great and big enough! The artist on Saturday night was great ! Overall I would come back to stay in the hotel
Stayed 3 nights in Feb 2024
Response from Guest relations manager on 12 Feb 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel,looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regard

10/10 Excellent

Henry, ALGOZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because of a previous stay and also proximity to Valletta. My wife has a wheelchair which we found was not very good to get to Valletta with as the pathways are not very good, but a taxi was cheap and quick enough. Wish they would use disabled people to plan these features. Hotel itself was marvellous.
Stayed 11 nights in Dec 2023
Response from Everton on 9 Jan 2024
Dear esteemed guest, thank you so much for taking the time to review our hotel, looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay at this hotel but sadly facilities let it down a bit. Staff are wonderful, great breakfast but room a bit dated ( although bed very comfortable) bathroom has a very deep but short bath. Hand shower above by doesn’t reach so you can wash your hair! Separate shower cable but only has large fixed shower head on the ceiling! No hot water from sink but plenty in bath! All in all good stay but could do with a bit of an upgrade to make it 5*!
Stayed 4 nights in Dec 2023
Response from Everton on 3 Jan 2024
Dear esteemed guest, thank you for sharing your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We will certainly address the areas you have highlighted to enhance our services. We are glad to hear our staff made a positive impression. We hope to welcome you again for an improved experience. Yours Sincerely, Everton

10/10 Excellent

Attilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Everton on 29 Dec 2023
Dear esteemed guest, thank you for your positive review and rating us 10/10! We are delighted to hear that you enjoyed your stay. We hope to welcome you back soon at the Grand Hotel Excelsior. Your sincerely, Everton

6/10 Okay

Muhammed

Travelled with family, Business traveller
Liked: Staff & service, amenities
This property is past its best years..Requires some proper cleaning and renovation. The best thing about excelsior is its location, which is convenient and its staff, especially Jordan, who was very helpful and caring. We were disappointed with the poor quality of breakfast buffet. Omelet was on a verge of being burnt and very flat. Not 5 star at all. Lots of poor quality breads and overall disappointing. Yet again, the serving staff was nice. Poor room cleaning.
Stayed 2 nights in Nov 2023
Response from Everton on 2 Dec 2023
Dear esteemed guest, We appreciate your candid feedback regarding your recent stay at The Grand Hotel Excelsior. Please rest assured that your comment has been already highlighted to our General Manager in order to take actions about it, and we are actively working on implementing necessary renovation measures. We are pleased to hear you found our location convenient and our staff, particularly Jordan, helpful and caring. Your comments about the breakfast buffet are duly noted, and we apologize for falling short of your expectations. We are addressing this with our F&B team to ensure improvements. Your insights are valuable, and we hope to have the opportunity to offer you an improved experience in the future. Your sincerely, Everton - Guest Relations Agent

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Most staff very friendly and efficient.
Stayed 2 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your comment. We are glad that you enjoyed our hotel and the effort of our staff to provide the 5 star service that we are well known for. We look forward to host you once again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton - Guest Relations Agent

6/10 Okay

Edith Stephany

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms need upgrading. The floors are carpet, and the sliding door to the balcony was stuck. The beds were tiny and if you have a third adult in the room they give you a rollaway bed with a thin mattress. The breakfast buffet was great and had a nice view. The location wasn’t bad as it’s walking distance to restaurants. We used the pool but it didn’t look very clean, especially the jacuzzi as it had lots of stains. Reception staff were really nice.
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you for sharing your experience. We apologize for the room issues and inconvenience with the beds. Your feedback on the pool and jacuzzi cleanliness is noted, and we will address it. We are pleased you enjoyed the breakfast and found the staff friendly. We appreciate your insights and hope to welcome you back for an improved stay in the future. Your sincerely, Everton - Guest relations agent

10/10 Excellent

Amarjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall excellent hotel to stay at
Stayed 4 nights in Nov 2023
Response from Everton on 29 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely, Everton - Guest Relations Agent

8/10 Good

Vrbo

Travelled with group
Liked: Staff & service, room comfort
Time for a facelift
This hotel was once, and could be again, a very grand experience. While it’s very well run and the staff are amazing, the entire place is a little tired. It’s time to refresh it all from the lobby to the lounge to the spa and most importantly the guest rooms.
Stayed 1 night in Nov 2023
Response from Everton on 21 Nov 2023
Dear esteemed guest, thank you very much for your feedback. We are glad that you enjoyed your stay and that you appreciated the effort of our staff to provide the 5 star service that we are well known for. Please rest assured that your comments regarding our decoration has been highlighted to our General Manager in order to take actions about it. We hope that it did not affect your stay with us. We are looking forward to host you again at the Grand Hotel Excelsior for a future memorable stay. Your Sincerely, Everton Guest Relations Agent

8/10 Good

Nabill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good.
Stayed 2 nights in Nov 2023
Response from Everton on 17 Nov 2023
Dear esteemed guest, thank you very much for your feedback! We are delighted that you enjoyed your stay at the grand hotel excelsior and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many more enjoyable experiences. Your Sincerely,Everton

10/10 Excellent

Fernando, Palm Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were very helpful. Enjoyed our room.
Stayed 4 nights in Nov 2023
Response from Everton on 14 Nov 2023
Dear esteemed guest, thank you for your feedback, We are more than glad to see that you enjoyed our location and our room and the effort of our staff members to provide the 5 star service that we are well known for. We cannot wait to host you once again at the Grand Hotel Excelsior in the nearest future. Yours sincerely, Everton

10/10 Excellent

Alexander

The quietness and the luxury of the old school five-star classiness.
Stayed 2 nights in Nov 2023
Response from Everton on 11 Nov 2023
Dear esteemed guest, thank you for your feedback. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Everton

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Excelsior Hotel
Great location, great view, great pool
Stayed 3 nights in Nov 2023
Response from Everton on 11 Nov 2023
Dear esteemed guest, thank you for your feedback. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Everton

8/10 Good

Ronald Teruo Mori

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cleaning staff went beyond their duties to enhance our stay. Tours were well organized by our concierge with a boat p/u and d/off. Breakfast was a buffet feast with great variety of foods. Unfortunately 2 of the female front desk staff were not as competent as they should have been. Breakfast was not on the 11 th floor. Also confusion as to where various amenities were located. Did not appreciate being abandoned and forgotten after leaving me at the front desk while they went to check on my queries. We were not notified of repairs to the plumbing resulting in our not being able to shower and get ready for dinner. Still overall a wonderful time exploring Malta
Stayed 6 nights in Oct 2023
Response from Everton on 22 Nov 2023
Dear esteemed guest, thank you for sharing your recent experience with us. We are delighted to hear about the positive aspects of your stay, such as the attentive cleaning staff and well-organized tours.We sincerely apologize for any inconvenience caused by lapses in service, including misinformation about amenities and the plumbing issue. Your feedback is crucial, and we are addressing these issues internally to ensure a better experience for our guests.Despite these challenges, we are glad you had a wonderful time exploring Malta. We hope to have the opportunity to welcome you back and provide an even more exceptional stay. Your sincerely, Everton - Guest Relations team

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgia’s experience
We had to move from another hotel last minute as it was so bad we just couldn’t stay there and the experience at the Grand was so different. It was our first time in Malta and the staff at The Grand were extremely helpful. The welcome drink at check in was a lovely touch and delicious too. The restaurant staff professional, when I advised them I was coeliac they offered me so many gluten free options I was totally taken aback. I loved it, the bed was really comfortable. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Everton on 8 Nov 2023
Dear esteemed guest, thank you for such kind words. We are truly happy that you enjoyed your stay at the Grand Hotel Excelsior, We have worked hard to offer our guests the best hotel experience possible, and comments like this make it all worthwhile.Your Sincerely,Everton

10/10 Excellent

padraig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT COMFORTABLE HOTEL. Very convenient, has all the amenities that you would want on holiday.
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give yourself a treat!
Fabulous staff, very helpful & welcoming. Everton was lovely on reception. I stay in many hotels in Malta for leisure and this has been the best stay so far
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service, we will make sure to share your kind words with Everton. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

padraig

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Nov 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Oct 2023
Response from Teodora on 6 Nov 2023
Dear esteemed guest, thank you for your feedback, we wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, thank you so much
Stayed 3 nights in Oct 2023
Response from Abir on 31 Oct 2023
Dear Melanie,Thank you very much for your sincere feedback, and for rating us 10 out of 10, looking forward to welcoming you at the Grand Hotel Excelsior.Kind regards,

8/10 Good

Harm Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the harbour from our balcony added a lot to our experience. Property is getting a bit dated and would benefit from an update. Proximity to Valletta a major plus, very walkable.
Stayed 6 nights in Oct 2023
Response from Abir on 31 Oct 2023
Dear Esteemed Guest,Thank you for taking the time to review our hotel, your feedback is greatly appreciated.Looking forward to welcoming you at the Grand Hotel Excelsior.Kind regards,

10/10 Excellent

behnam, Newcastle upon Tyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the view from our room Very good facilities Very friendly staff Good connection Very close to city centre Very comfortable and very good bathroom
Stayed 5 nights in Oct 2023
Response from Teodora on 27 Oct 2023
Dear esteemed guest, thank you very much for your lovely feedback. We are more than glad to read that you enjoyed during your stay with us and appreciated our facilities and the effort of our staff to provide the 5 star service. we look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the staff were friendly and hospitable, we were given a fruit cocktail whilst we checked in and the staff couldn’t have been more helpful. The facilities immaculate and varied and the restaurants and food areas were clean and staff could do no wrong. Choice of food was first class. A good time was had by all.
Stayed 3 nights in Oct 2023
Response from Teodora on 24 Oct 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. It will be our pleasure to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Walid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location on creek, walking distance to Valletta centre and heritage trail, fantastic swimming pool and variety of restaurants to chose from. Amazing Breakfast with unbelievable variety of hot and cold food. We had a lovely five nights stay. Fully recommend.
Stayed 5 nights in Oct 2023
Response from Teodora on 24 Oct 2023
Dear esteemed guest, thank you very much for your feedback and for appreciating our facilities. We are more than glad to read that you had an excellent experience during your stay with us. We will be pleased to welcome you again at the Grand Hotel Excelsior in the nearest future. Yours sincerely, Teodora

10/10 Excellent

Anna, Deerfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a family birthday celebration trip. The staff was very accommodating and treated us generously with extra perks. We had an amazing overall experience! Would greatly recommend this resort.
Stayed 7 nights in Oct 2023
Response from Teodora on 21 Oct 2023
Dear esteemed guest, thank you very much for your feedback. We are more than glad to read that you had an amazing stay, and thank you for choosing the Grand Hotel Excelsior to celebrate this special occasion. We look forward to welcoming you back in the nearest future. Yours sincerely, Teodora

10/10 Excellent

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Teodora on 21 Oct 2023
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities and the effort of our staff to provide the 5 star service. We wish to have a chance to welcome you again at The Grand Hotel Excelsior in the future. Yours sincerely, Teodora

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Teodora on 18 Oct 2023
Dear esteemed guest, thank you for your feedback. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Fraser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest,thank you very much for your feedback. We are more than glad to read that you had an amazing experience during your stay with us, and appreciated our facilities and the effort of our staff to provide the 5 star service. We will be pleased to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

4/10 Poor

david

Disliked: Property conditions & facilities
Just for package tours
Old over rated hotel. 90% are Bus/ Package tours. Very old furniture in the rooms. Average age of customer 70+
Stayed 4 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest, thank you for your feedback. We are sorry to read that we did not reach your expectations. We wish to have a chance to welcome you again at the Grand Hotel Excelsior in the future and create new better memories. Yours sincerely, Teodora

4/10 Poor

Michelle

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Walking into the lobby the appearance is magnificent. High class and top notch service. The room we booked read on the website to be on the upper floors (8-10). We were offered floor 3 but then given an upgrade to a suite - still on floor 3. We had plans so we left our stuff and came back late. Upon closer inspection of the room it was very outdated. No USB ports for device charging, dim lighting, furniture was lumpy or frayed and when we pulled back the sheets they were clean but stained. It was late and we had an early flight so we decided we could live with it for the night. In the morning the state of the shower curtain deterred me from having a shower. We informed the receptionist but didn’t get a comment or concern in return. Our ride was waiting or we would have taken it further. Thankfully we were only there for one night. We won’t stay again
Stayed 1 night in Oct 2023
Response from Teodora on 16 Oct 2023
Thank you very much for your comment.We are sorry to read that we did not reach your expectation.We wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future and create new better memories.Your Sincerely, Teodora

10/10 Excellent

Felicity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to come and be looked after at. Staff are always fantastic.
Stayed 3 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest,thank you very much for your feedback. We are more than glad to read that you had an amazing experience during your stay with us, and appreciated our facilities and the effort of our staff to provide the 5 star service. We will be pleased to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

6/10 Okay

IAN

Liked: Cleanliness
Disliked: Staff & service
Checking In shambles not enough staff for check-in which caused trouble as people just went up to check-in and never queued like the rest of us .numerous rooms still not available at 3.00pm queued 2 twice and sent away in long queue s again. room 961 unable use shower as door only unable to open shower door due to the postion of sink gap was 9 inchs to squeeze around the toilet to have the shower could not use of length of stay. mentioned to Reception and was told yes we know there are rooms with this problem.
Stayed 2 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Thank you very much for your comment.We are sorry to read that you did not have nice experience during your stay ; please rest assured that your feedback will be highlighted to our General Manager in order to take actions about it.We wish to have a chance to welcome you back at the Grand Hotel Excelsior in the future.Your Sincerely, Teodora

10/10 Excellent

Bryan Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the benefits of being a resort style hotel with an indoor and outdoor swimming pool. However, it was ideally located for going into Valletta, though to be fair it was up a rather steep hill to the town. We found a hotel gave us the best of both worlds, being so close to the city and having so many facilities.
Stayed 10 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest,thank you very much for your feedback. We are more than glad to read that you had an amazing experience during your stay with us, and appreciated our facilities and the effort of our staff to provide the 5 star service. We will be pleased to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel on outskirts of Valletta. Easy reach of all amenities. I will be back
Stayed 7 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest,thank you very much for your feedback. We are more than glad to read that you had an amazing experience during your stay with us, and appreciated our facilities and the effort of our staff to provide the 5 star service. We will be pleased to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

10/10 Excellent

Shaun David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest,thank you very much for your feedback. We are more than glad to read that you had an amazing experience during your stay with us, and appreciated our facilities and the effort of our staff to provide the 5 star service. We will be pleased to welcome you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora

8/10 Good

Gregory, Belcarra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property is quite dated with paint peeling off walls. More of a 4 star hotel not 5 star. Maid service was a mystery. One day there wouldnt be face cloths. Next day no toilet paper. Next day missing soap / etc.
Stayed 4 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed guest, thank you for your feedback and for appreciating our facilities. Please rest assured that your comment has been highlighted to our Housekeeping Manager in order to take actions. We wish to have an opportunity to welcome you back at the Grand Hotel Excelsior. Yours sincerely, Teodora

8/10 Good

Mr Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Teodora on 16 Oct 2023
Dear esteemed gust, thank you for your feedback and for appreciating our facilities. We wish to have an opportunity to welcome you back at the Grand Hotel Excelsior. Yours sincerely, Teodora