Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from London

Excellent hotel for families

Posted 22-Jul-2014
Pros: Very good kids club and entertainment. Feels safe and the kids were very happy.
Cons: Room maintenance, several things required fixing eg towel rail and shower head.
Location: Close to Puerto Pollencia and lots of good restaurants and bars. Lovely beaches and rocks pools where kids can find crabs and star fish.
Great hotel for families. Good sports facilities for those liking an active holiday. Excellent bike hire shop in hotel grounds as well as tennis courts and water sports. Tuition available for scuba diving and windsurfing/kite surfing school.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ipswich

Had a great holiday, will definitely return

Posted 21-Jul-2014
Pros: The 2 pools,the sporting facilities on hand,huge variety of the breakfast buffet, and being very close to the old town ,Porta Pollensa, and the marina
Cons: If you are not fully inclusive the choice of food at night is very limited to a few snacks in the bar, would improve , and expand the choice.
Location: Good location,loads of watersports and places to visit close by, Porta Pollensa and Alcudia old town a few mins in the car, alcudia main beach 10.
Pollentia club is a very nice hotel quite close to porta pollenca, we had a car which enabled us to travel around and see other parts of Mallorca, of which Formentor and Porta Pollensa are both worth a visit. The buffet breakfast is brilliant, everything is hot and filled up immediatley they run out of something. The 2 pools are lovely, busy, but having 2 children with us was not a problem, although I am not a fan of getting up and putting your towel down early, and if you do not join the masses, then quite often no where left!! Saying that, both pools were lovely and clean and we had a great time. I found the staff to be very friendly and very helpful at all times. The night entertainment was also very good, again all the staff working very hard to please. Will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Lovely hotel set in beautiful grounds.

Posted 16-Jul-2014
Pros: We liked the quiet location. We had been concerned about visiting a "resort" but it was as busy or as quiet as we wanted it to be.
Cons: For the price we paid, we felt disappointed to have to pay to use the safe in our room.
Lovely hotel. Easy transfer from airport. Good bus service into Alcudia and Pollenca. Staff very friendly and helpful. Big shout out to Esther, who kept our room tidy and in order. Furnishings in room a little tired but comfortable enough. The shower was a little underpowered for a four star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Braintree Essex

excellent hotel

Posted 12-Jul-2014
This is our second visit to the Club Pollentia Resort hotel and we would not hesitate to go back again next year, excellent service.
5 out of 5
Recommended
for Families
by A verified traveller from Fife

Excellent holiday.

Posted 10-Jul-2014
Pros: Good facilities. Attractive grounds, nicely kept.
Cons: Room service a bit late in the day.
Location: Relaxing setting. Close to Alcudia and Porto Pollensa, good bus service each day.
Had a wonderful time here. Facilities first class. Food good quality, served by friendly staff. Very efficient service. Different choice of menu each day. We were all inclusive and found this excellent value, including a wide variety of drinks on offer. We would love to return!j
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location

Posted 07-Jul-2014
Pros: Nice room with pleasant surrounding gardens and easy access to either Alcudia and Polencia
Cons: The gym was a bit tired and could be smartened up
Location: We hired bikes and rode around on excellent roads. Also used the small beach which was much nicer than first impression with shallow warm water
We had 8 days staying at the end of June through to 5 July and really enjoyed a relaxing stay with excellent food and good service
Comment from Hotel Management
10-Jul-2014 by Miguel, Hotel Management
Dear Martin, First of all, we would like to take the opportunity to thank you for your comments following your stay last year at the Hotel Club Pollentia Resort. We take all of our guest's comments and suggestions seriously, as they allow us to improve the services and facilities of our hotel. We are pleased to know that you enjoyed your overall stay with us and we hope that you will choose this area of Mallorca to visit again. Yours sincerely, Customer Service Team Hotel Club Pollentia Resort
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Friendly, family hotel

Posted 07-Jul-2014
Excellent hotel. Staff friendly. Fantastic location. Food lovely with plenty variety. 3rd year at the hotel can't wait to go back.
Comment from Hotel Management
10-Jul-2014 by Miguel, Hotel Management
Dear Elizabeth, Was great to welcoming you again. We're so proud. :) We would like to take the opportunity to thank you for your comments following your stay last year at the Hotel Club Pollentia Resort. We take all of our guest's comments and suggestions seriously, as they allow us to improve the services and facilities of our hotel. We are pleased to know that you enjoyed your overall stay with us and we hope that you will choose this area of Mallorca to visit again. Yours sincerely, Customer Service Team Hotel Club Pollentia Resort
4 out of 5
Recommended
for Everyone
by A verified traveller

lovely hotel, friendly staff

Posted 02-Jul-2014
Pros: Friendly and helpful staff.The hotel is low rise, in an area of natural beauty
Location: promenade at Port De Pollenca has a good range of restaurants. Alcudia is an interesting old walled town with plenty of restaurants and a market..
Although close to the beach its probably best to hire a car to get around especially to go to the restaurants and shop in the near by town.
Comment from Hotel Management
10-Jul-2014 by Miguel, Hotel Management
Dear Guests First of all, we would like to take the opportunity to thank you for your comments following your stay at the Hotel Club Pollentia Resort. We take all of our guest's comments and suggestions seriously, as they allow us to improve the services and facilities of our hotel. There is a public bus every 15 minutes to Pollença, Puerto Pollença and Alcudia just in front of the hotel. We are pleased to know that you enjoyed your overall stay with us and we hope that you will choose this area of Mallorca to visit again. Yours sincerely, Customer Service Team Hotel Club Pollentia Resort
5 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire, UK

Great stay! Would definitely come again!

Posted 02-Jul-2014
Pros: The location right between Alcudia and Pollenca and being so close to the beach. The swimming pool (despite lots of plant debris), and the breakfasts.
Cons: Could have had kettles tea/coffee making facilities in the rooms. Maybe start breakfast at 7:00am instead of 7:30am.
Location: Great location for cycling, windsurfing, kitesurfing, walking to Pollenca. Several nice restaurants nearby (especially Tango's).
I had a wonderful time! Our room was right across the road from the beach which was lovely (despite the traffic being a little noisy at times), and the Resort is ideally situated right in the middle between Alcudia and Pollenca. The swimming pool was very nice to go lane swimming in first thing early in the morning, and the breakfasts were fantastic! Shame that the evening buffet dinner was so expensive and that there was no alternative price, however we ate out most nights in Pollenca. The staff were friendly and polite. Overall I had a lovely holiday and am already hoping I can come again next year!
Comment from Hotel Management
10-Jul-2014 by Miguel, Hotel Management
Dear Samantha First of all, we would like to take the opportunity to thank you for your comments following your stay at the Hotel Club Pollentia Resort. We take all of our guest's comments and suggestions seriously, as they allow us to improve the services and facilities of our hotel. There is a public bus every 15 minutes to Pollença, Puerto Pollença and Alcudia just in front of the hotel. We are pleased to know that you enjoyed your overall stay with us and we hope that you will choose this area of Mallorca to visit again. Swimming first thing early in the morning is lovely! :) Yours sincerely, Customer Service Team Hotel Club Pollentia Resort
4 out of 5
Recommended
for Everyone
by Samantha from Staffordshire

Lovely hotel and staff

Posted 23-Jun-2014
Great hotel and staff. Animation team were amazing and mini disco was loved by our two children. Food was fantastic also. Only one issue that we upgraded to all inclusive for last 3 days and mini bar wasn't filled up as stated and we had to go and ask at reception as our phone didn't work. Very minor really and really wouldn't hesitate to book up again especially with kids
Comment from Hotel Management
10-Jul-2014 by Miguel, Hotel Management
Dear Samantha, First of all, we would like to take the opportunity to thank you for your comments following your stay at the Hotel Club Pollentia Resort. We take all of our guest's comments and suggestions seriously, as they allow us to improve the services and facilities of our hotel. We're sorry about that issue with the mini bar. I'm personally look to our processes to make them even better so this is not going to happen again. We are pleased to know that you enjoyed your overall stay with us and we hope that you will choose this area of Mallorca to visit again. Yours sincerely, Customer Service Team Hotel Club Pollentia Resort