Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Super family resort

Posted 31-Aug-2014
If you want peace and quiet in august this is not really the place to go - although you can find quiet parts - at peak times the pool and dining both very busy For a family holiday with swimming and activities this place is great Excellent range of food, friendly staff and no need to get up early to nab a sunbed Well located by the sea
3 out of 5
Recommended
for Families
by A verified traveller from London

Well positioned and good for families

Posted 27-Aug-2014
Pros: Pools...couldn't fault the pools
Cons: general upkeep of some of the indoor areas
Location: Location is great, Alcudia one side, Pollenca on the other and beach over the road. It's a schlep from the airport but the Island is small.
Went for 3 days with a close girlfriend for a break from the kids. Lots of families (not a problem for us, we can zone out to other people's kids but not any use for people looking for a quiet break). Food was ok, not amazing...not like the pictures. Facilities are decent, spa pool is fantastic (when not full of kids) but gym and treatment spa run down and treatments only available at limited times, we wanted to do massages and facials but closed when we went to book. Also, lots of mozzies indoors at the gym and changing areas but not outside, so could do with some mozzie repelling devices in these rooms. Staff are lovely but you have to be pretty self motivated to make sure a waiter has noticed you. Overall, I expected higher spec for the price but we had a great time.
Comment from Hotel Management
30-Aug-2014 by Miguel, Hotel Management
Dear Guests Thank you so much for choosing the Hotel Club Pollentia Resort to spend your holidays. We are pleased that your stay has been to your total satisfaction. Your feedback helps us to improve our services and facilities. We hope to see you soon!!” Yours sincerely, Customer Service Team Hotel Club Pollentia Resort
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel well worth 4stars

Posted 26-Aug-2014
Pros: Good all inclusive package. Excellent choice of food and drinks.
Cons: More Bar staff. Professional entertainment acts
Location: Isolated location but good bus service to both Alcudia and Puerto Pollensa
We are a family of four, with two boys aged 9 and 12. We have just returned from a 9 night stay at this hotel. Having stayed all inclusive several times before, we were pleasantly surprised. We did pay more than we usually would but it was well worth it. Staff were all really helpful and were always smiling. Food was amazing and pool area was beautiful. Plenty of sunbeds. Entertainment was just ok, mainly the animation team and consisted mostly of dancing - although they were all very talented, it did get a bit boring. Pool bar had a good choice of snacks to order off the menu and many branded ice creams were also included as were many premium wines. We stayed in a suite, which was very spacious with a mini bar stocked daily. Pool towels are also provided. My only negative points are that - bar service was slow. The waiters were slow to take your orders and very slow to bring the drinks. They all appeared to be working hard so I can only think that they were short staffed. Also most of the ladies toilets had faulty locks on the doors, which meant people barging in on you - especially the pool toilets. All in all a pleasant stay!
5 out of 5
Recommended
for Families
by A verified traveller from London

Very friendly, well laid out hotel.

Posted 25-Aug-2014
Pros: we stayed in the village rooms, which were laid out in areas of grass and ponds. this lent to a very pleasant atmosphere when leaving our room.
Cons: the open veranda led to concerns about security, which is more of a personal thing, then a deficiency of the hotel.
Location: alcudia is a walk away and well worth a visit, wonderful time walking through the narrow streets and on the walls.
this was a very friendly, well laid out hotel where everything was well planned and well delivered. every member of staff was friendly and willing to help make our stay the best it could be.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hertfordshire

An excellent resort

Posted 17-Aug-2014
Pros: Good, varied food and facilities
Cons: It would be helpful to have a water fountain in the gym. The movement-sensors were not perfect, so the lights sometimes turned off if the room door wo
Location: The local bus goes every 15 minutes to Alcudia in one direction and Puerta Pollensa in the other, but the last bus is at 20:45 from Alcudia.
The accommodation is very comfortable and the facilities and food are very good indeed. The beach by the resort is not great, but the hotel offers a complimentary shuttle to a different beach on six days (depart 10am, return 1pm, sign up evening before). However, the coach places filled quickly in August. Hotel staff were enthusiastic and helpful, and activities such as salsa dancing and aquarobics provided variety. The gym was well-equipped for a hotel.
5 out of 5
Recommended
for Families
by A verified traveller from Surrey

Great Hotel and grounds, close to local ports

Posted 15-Aug-2014
Pros: Food, great pools, great staff, local towns for cafes and resturaunts and beaches.
Cons: Evening entertainment was not great.
Location: Port Pollentia Port Acludia (include old town with Roman Ruins)
Fantastic stay at hotel pollentia. me and my wife went for 5 nights away from our children and couldn't have had a better time. the hotel has everytihign you need on site, however both port Acludia and Port Pollentia are only a 5 minute bus ride away!! The all inclusive provides non stop alcohol (San Miguel on Tap) and three buffets a day, along with poolside ice ccreams and bar snacks galore. Would go back!!
5 out of 5
Recommended
for Families
by A verified traveller from London

Great hotel - perfect for families

Posted 13-Aug-2014
Pros: Friendly staff. Good food choices. Entertainment / activities on offer.
Cons: Stop people 'reserving' their sun loungers!
Location: Fabulous beaches nearby - we went to Puerto Pollensa and tried paddle boarding. Great mountain restaurant - Es Guix. Stunning Caves at Campanet.
Visited at the end of July 2014. Had a wonderful time - children loved the large swimming pool and evening entertainment. It's a big resort and can feel busy at times - the pool area can be very busy - but because it's so large there's still plenty of space. Many people 'reserve' their pool loungers first thing in the morning which is really annoying. Would be good if the hotel tried to stop this practice. However, we still managed to always find some spare loungers. It's well worth heading for the local beaches - the hotel runs a daily free bus to local beaches. Or there is a regular bus service to Puerto Pollensa and Alcudia which you can pick up from right outside the hotel. We stayed in a Village room - perfect for us as a family of 4. Mosquitoes can be a problem - so take repellant spray with you (or they sell in the resort shop). Hotel has lots of activities on offer. Car hire through the customer services desk was super easy and relatively cheap. We hired a car just for a day to head off into the mountains and explore the area - well worth doing. The Hobby Club staff are on hand to give you information and advice on where to visit.
5 out of 5
Recommended
for Everyone
by A verified traveller from oxford, uk

Great family hotel

Posted 07-Aug-2014
We really enjoyed our family holiday here. This is a well run hotel that is located in a undeveloped coastal strip. The beach is directly out front but is stony and narrow and seperated by a very busy road. There is no proper road crossing. However the bay is beautiful, and there is a free bus to nicer beaches nearby. The food is good, plenty of choice and variation. Pool area is also very nice. Staff are friendly and work very hard.
5 out of 5
Recommended
for Everyone
by A verified traveller from hove

Great family complex

Posted 05-Aug-2014
This is the 2nd time we've been and we love it. Apart from the usual issues with having to reserve sunbeds its a great complex with friendly staff and fab food on the all inclusive option. We'll definitely be going again next year
5 out of 5
Recommended
for Everyone
by A verified traveller from essex

Lovely hotel staff always friendly

Posted 28-Jul-2014
Pros: Expedia
Cons: Could really do with a bar that was open later than 12
Location: Ideal location near beach and easy access to local towns
Loved our stay, hotel was busy but there was plenty of space and things to do. Comfortable rooms and excellent food