Terrace/patio

Reviews of Mar Calma Hotel

4 out of 5
Mar Calma Hotel
Carrer de Formentor, 17, Puerto de Pollensa, Pollensa, Mallorca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 82 out of 116 reviews" "
Rating 8 - Good. 27 out of 116 reviews" "
Rating 6 - Okay. 5 out of 116 reviews" "
Rating 4 - Poor. 1 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Mar Calma Reception on 21 Oct 2023
Gracias por su valoración. Es muy importante para nosotros conocer su grado de satisfacción a fin de ofrecer día a día un mejor servicio.Esperamos verle de nuevo de visita por aquí

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin
Perfect location and a great yeM
Stayed 3 nights in Sep 2023
Response from Mar Calma Reception on 6 Oct 2023
Dear Guest:Thank you for your review and for highlighting our strengths. We look forward to seeing you again in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
The WiFi didn’t really work the entire time. When we asked at the front desk they kind of just shrugged and said there was nothing they could do about it. A/C in room kept shutting off on its own, again they said there was nothing they could do. Not their fault but annoying: very loud concert behind the hotel until 3am, drunk teens making noise in hallways and slamming doors until 7am. Rough nights sleep
Stayed 1 night in Jul 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb gem I want to keep secret
A very late arrival due to airport problems. A lovely welcome by the night porter. An excellent room. Noisy bar opposite until 0400. Hotel immaculate, staff lovely. Breakfast a little disappointing, few choices but loads of alternatives within 5 minute walk.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Thank you to Maria for your help!
Stayed 1 night in May 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab
fabulous place, great breakfast, staff, decor
Stayed 3 nights in Sep 2022
Response from Mar Calma Reception on 5 Oct 2022
DEAR CLIENT:thank you for your high rating and kind comments. We look forward to seeing you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Reception on 18 Sept 2022
Thank you so much for your review, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Jordi on 7 Sept 2022
Muchas gracias!!!Your team at Mar Calma Hotel

2/10 Terrible

ERIN

Stayed 4 nights in Apr 2022

10/10 Excellent

Amanda

Stayed 3 nights in Apr 2022
Response from Reception on 4 May 2022
Thank you for your remarks!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness and helpfulness of the staff are paramount. The hotel is very clean and as the name suggests has an air of calmness from the minute you enter inside. We enjoy it’s position being close to both the Square and the sea.
Stayed 3 nights in Oct 2019

10/10 Excellent

BevB, Richmond VA USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice staff. Delicious breakfast
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful customer service from all the staff.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff extremely helpful, ideal location.
Stayed 5 nights in Jul 2019
Response from Carlos Capllonch on 24 Jul 2019
Dear Guest, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wheelchair friendly. All staff- from cleaners to management friendly and attentive. Would stay here again.
Stayed 10 nights in Jun 2019
Response from Carlos Capllonch on 20 Jun 2019
Dear Guest, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to come back here...
Very cool (not temperature!) contemporary and cosy place right in the centre and the sea is 1 minute walk. Staff very courteous. Place spotlessly clean. Lovely roof terrace for chilling out with all-round views, including the sea. The free Wifi was super fast. Only stayed one night but will definitely look at this place when I get the chance to stay longer. Good work guys!
Stayed 1 night in Jun 2019
Response from Carlos Capllonch on 20 Jun 2019
Dear Alan, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much. We do hope you will come back and visit us again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect couples break
Lovely hotel Carlos on reception so helpful and Heido at breakfast provided excellent service. Lovely rooftop hot tub
Stayed 3 nights in Jun 2019
Response from Carlos Capllonch on 17 Jun 2019
Dear Alan, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much. We do hope you will come back and visit us again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy and smooth. All of the staff at the front desk was very friendly and helpful, and they were very accommodating and even made us coffee before breakfast was open because we were leaving early! Enjoyed our stay here.
Stayed 2 nights in May 2019
Response from Carlos Capllonch on 8 Jun 2019
Dear Guest, Thank you for taking the time to write this , we really appreciate your feedback, it is wonderful to know you had a good time and enjoyed your stay with us at Mar Calma Hotel! We do hope you will come back and visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. The staff were very friendly and helpful. Highly recommended
Stayed 4 nights in May 2019
Response from Carlos Capllonch on 8 Jun 2019
Dear Guest, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Carlos Capllonch on 30 May 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cycling trip
Perfect in every way !
Stayed 1 night in Apr 2019
Response from Carlos Capllonch on 6 May 2019
Dear Richard, Thank you for choosing to stay at the Mar Calma Hotel and for taking the time to write us this review. We appreciate it very much.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find
Beautiful hotel with lovely staff. Attention to detail. Very clean. Fabulous breakfast. In the middle of everything. 2 min walk to bus station.1 minute to beach. Rooms very well thought out and equipped. Can't fault it.
Stayed 3 nights in Apr 2019
Response from Carlos Capllonch on 24 Apr 2019
Dear Mark, Thank you for taking the time to write this , we really appreciate your feedback, it is wonderful to know you had a good time and enjoyed your stay with us at Mar Calma Hotel! We do hope you will come back and visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Calmness depends upon you as you walk through the door, the complimentary Cava helps! The building is situated in a central position in the Port and is kept in good condition. The breakfasts are exceptional and are cooked to your request. The bigggest asset of the hotel is the staff. They are superb. They can’t do enough for you and always have a pleasant demeanor.
Stayed 4 nights in Mar 2019
Response from Carlos Capllonch on 10 Apr 2019
Thank you so much for your generous and thoughtful review of our hotel. We are so happy to know you enjoyed your stay with us. We will be sure to pass your compliments on to all our staff and look forward to seeing you in Puerto Pollensa again soon! :)

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silver wedding anniverary overnight stay
Silver wedding anniversary overnight stay we were made very welcome and loved the fact the guy off reception came up to our room 5 mins after we arrived with 2 glasses of pink champagne and asked if everything was to our satisfaction and was there anything we needed extra pillows requested and again within 5 mins we had them staff were very friendly all the time would recommend and stay again
Stayed 1 night in Oct 2018
Response from Carlos Capllonch on 10 Oct 2018
Dear Julie, Thank You for choosing to stay at the Mar Calma Hotel and for sharing your good experience. We are pleased to hear that you had a good time and enjoyed your stay with us at Mar Calma Hotel! We do hope you will come back and visit us again soon. The pink champagne will be chilled and ready for you!

10/10 Excellent

Derrann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, great breakfast, friendly and helpful staff.
Stayed 6 nights in Jul 2018

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable 5 day stay
The overall stay was pleasant. The room was very clean and the hotel freshly decorated throughout. Staff were helpful, and assisted us with excursion information and booking activities on the island. The hotel is very close to shops and the beach, only 3 minutes walk. Breakfast was nice, with a choice of cooked items that could be made to order. Only criticism was 1 female staff member who came across a little cold at times, but all other staff were very helpful and made our stay enjoyable.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Staff were excellent, as were services. Very modern and clean. Very close to harbour and beach and lots of bars and restaurants. Town is very anglicized, perhaps a little too much. However no reflection on an excellent hotel.
Stayed 7 nights in Aug 2017

10/10 Excellent

Rachel, Wimborne, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near beach
Have just stayed at Mar Calma for 4 nights with my boyfriend and couldn't fault it. Fantastic friendly and helpful staff, immaculately clean and smart rooms and facilities, great roof terrace with jacuzzi, lovely breakfast which we had on the chairs and tables outside. All round great place to stay. Also fab location right by the square and also the beach is a minute away and the restaurants and pine walk. Will defo be back and would 100% recommend it for a trip to pollensa.
Stayed 4 nights in Jul 2017

10/10 Excellent

David, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a pleasant hotel.
Very friendly and helpful staff. An unexpected welcoming glass of cava, very nice. I left some belongings behind and the hotel found them and kept them safe until I arranged for them to be collected.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, with superb front desk staff.
A very thoughtful, well dressed front desk manager followed me outside to help me with the parking meter.
Stayed 1 night in Jun 2017

4/10 Poor

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay out late
Hotel was good, clean & helpful staff Our room 102 was on a street next door to the liveliest bar around 2 out of the 3 nights the singing shouting & laughing went on to exactly 4am with limited sound proofing it was as if you were right in the middle of it We didn't get up for breakfast until after 10am we were exhausted The breakfast however was first class We went for a lazy break we didn't get one If we had been with friends staying out to the wee hours which we are partial too from time to time the place would have been perfect

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Mar Calma
Mar Calma, as usual, was excellent. Great breakfast and wonderful service.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect boutique hotel.
Perfect position just off main square and one block from sea. Very clean and comfortable in the suite. Excellent breakfast to set up for a day of cycling. Very helpful staff and no problem sorting out bikes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
very clean; extremely well maintained hotel (though was clearly given to modern life with enough plugs to charge your phones, ipad, etc, space to put your stuff in the bathroom and in the room, etc...). Staff are very friendly and helpful. Location is great. A lot of choice for breakfast with very good quality products. I can't say for all the rooms, but our was very quiet and we could not hear anything from the outside. I would have exected to pay more for this kind of quality especially when you're literaly one minute walk from the beach! What you get is exactly what you see in the pictures.

8/10 Good

Simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really nice hotel, very modern and clean. Staff were really nice. Great location in Pollenca. Highly recommended.

10/10 Excellent

Heather, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel
Our stay at Mar Calma was amazing. After a stressful flight where we lost our luggage, it was so relaxing to come to Puerto de pollensa and stay at mar Calma. The location was perfect- close to lots of restaurants and bars, and around the corner from the main square. Only one block from the boardwalk and small beaches. The concierges were both truly amazing in helping us contact our airline daily, as well as providing excellent directions and recommendations around Mallorca. I highly recommend this hotel to everyone staying in Puerto de pollensa!! Thank you Mar Calma!!

10/10 Excellent

Mark, Northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Very relaxes
We went feom monday to friday for a bit of relaxation so didnt go see any sites and didnt take part in any of the activities this time. Hotel is great and the staff are excellent. Very very helpful and polite. Can be a bit of noise from the pubs on the side street but we were to the front of the buildibg so it was minimal. Hotel is about 100 yards from the marina and main shops. The beach is about 200 yards away. Lots of nice places to have a drink at night like the lemon lounge

10/10 Excellent

Juliet, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfectly formed!
Wonderful, friendly, helpful staff. Great breakfast. Clean, modern, stylish. Fantastic location close to all amenities

10/10 Excellent

Mike, Putney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated hotel with friendly staff
We loved our stay here. The hotel is very central and convenient with a wide range of restaurants nearby as well as beaches. The staff were very friendly and helpful. The rooms were fairly quiet. There is some noise in the morning from street cleaning etc.but this was not a problem. Breakfasts were good with hot food freshly cooked for you. There was free parking about 7 minutes walk away. I would not hesitate in going back to this hotel.

10/10 Excellent

George, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
This is a great location for everything in the resort, plenty free parking within 10 min walk as there are charges in the street outside but plenty space to do a drop off. All staff seem very happy to help with any questions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The hotel was situated close to the beach. All of the staff were extremely friendly, polite, courteous, helpful and professional. Nothing was ever too much trouble.