Aerial view

Reviews of Iberostar Ciudad Blanca

4 out of 5
Iberostar Ciudad Blanca
Juan Carlos I, 43, Bahia De Alcudia, Alcúdia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 174 reviews" "
Rating 8 - Good. 61 out of 174 reviews" "
Rating 6 - Okay. 14 out of 174 reviews" "
Rating 4 - Poor. 5 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

ADAM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

navin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Have to pay for water!
Stayed 3 nights in Jun 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, room comfort
Excellent hotel for families - good kids' club and activities. Good food, good housekeeping.
Stayed 11 nights in Sep 2021

8/10 Good

Andrew

Travelled with family
Great staff and pools.....but...
The Hotel pools are brilliant and the Staff are amazing!! Food gets a little repetitive and bland......rooms need a refurb and matresses are terrible...springs in the back. Just buy new matresses and would make a huge difference
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 16 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with plenty of space and an amazing view over the pools and to the sea in the distance. There is a large main room with two sofa beds and a kitchenette with a table and 4 chairs. There is also a separate bedroom with twin beds and a bathroom with a shower over the bath. To improve we would have loved an extra bedroom so the lounge could just be a lounge rather than having to use the sofa as a bed but this seems to be the same for most places we looked at.
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, amazing variety and quality of food and great entertainment for both adults and children. The only one criticism would be that too many guests leave there towels/belongings on sunbeds and then don't use them for hours, or sometimes not at all! There should be a policy, like in most resorts, that if beds are unattended for 2-3 hours then towels should be removed.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Iberostar Ciudad Blanca
Great location on the beach with friendly service. Meals on site were buffet style, had a vast variety of items and tasted good.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The staff was very friendly and nice. Breakfast was excellent! The room was very old, needs absolutely to be refurbished
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

8/10 Good

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were excellent and made us feel very welcome. The rooms were clean, and the resturant was excellent with the food of a high standard.
Stayed 14 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Noisy place. Bedroom had no window, Bathroom pas in fair shape and poorly lit. The rooms looked old and the air conditioner was noisy. When we commented they immediately sent a tech who made a bandaid fix which made the situation tolerable. The locations looked trashy. Parking was in the street where you could find it. Overall, we expected more for the price of the hotel. But we were pleased that the staff was professional and us check out early after one night and refunded the remaining days,. We moved to a beautiful hotel outside of Vlldemossa which we liked. Super clean and much better rooms at slightly lower price. That saved our vacation in Mallorca.
Stayed 5 nights in Oct 2018

10/10 Excellent

Fiona, Guildford

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel! Great for families.
We returned having spent a week there last year and had 9 more fantastic nights. We love the pools and the beach and the entertainment is great. The kids really love it there. Breakfast is brilliant - so much choice! We stayed in block 2 which was quieter than block 1 last year and several kind people left buckets and spades and inflatables in the entrance when they left which we used and then left for others when we moved on. Annoying that people reserved sun beds near the pools for the whole day. We don't like to do this as find it selfish so never got to use one but there are plenty of chairs to put clothes on. Overall another great holiday - very sad to be home.
Stayed 9 nights in Jul 2018

10/10 Excellent

Brian, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, Family friendly Hotel right on the beach
A very busy hotel with loads of facilities. Ideal for families with small children. Everything runs like clockwork, its very clean with great food and friendly staff.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family friendly hotel
It was our second time at the hotel and we will be going back for sure. Our 2 young boys were very happy and well looked after by the staff, we all love everything about the place. It is highly recommended from us you wont be disappointed.
Stayed 7 nights in May 2018

10/10 Excellent

CG, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for your holidays.
The hotel location is superb close to the beach, all amenities meet our expectations. The only issue we had with people smoking in the open areas for example close to "stage", while they were children around.
Stayed 7 nights in Oct 2017

10/10 Excellent

Debbie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel next to the beach
Pleasantly surprised. Well laid out hotel with helpful and polite staff. Right next to a lovely sandy beach. Excellent buffet with wide choice of food.
Stayed 7 nights in Aug 2017

10/10 Excellent

Fiona, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for kids with lovely pools
The hotel is in a great location, right on the beach and close to the bars and restaurants. The hotel facilities are very good; lovely pool with slides which the kids loved. We struggled to get a sun bed by the pool as annoying people reserved them with towels. The room was as expected - nice seating area (if you were not using the sofas as beds) and table and chairs to eat at. The view from the room was not great but we had not paid extra for a sea/garden view. The noise from the road was a bit loud in the bedroom but the blackout blinds made it lovely and dark. The cleaner was brilliant and made fantastic creations with towels and sweets which the kids enjoyed finding each day. Any problems we had (e.g. no kettle) were fixed straight away. We were on B&B basis so only had breakfasts which were great. There was lots of choice and the restaurant was clean and well run. The entertainment was fantastic; lots of events though the day and a show every night which was a bit late for our kids but looked brilliant. Overall a lovely hotel.
Stayed 8 nights in Aug 2017

6/10 Okay

M, England, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Average hotel with a high price tag
Utterly unhelpful reception staff, the only person who helped was a lovely trainee when we had problems obtaining our transfer pick up time to the airport. The hotel staff really seemed uninterested and I had to ask a few times if they could ring up as the number was native to their country and the instructions on the phone were in Spanish. A few times they told us to 'go away and check later' by which point the staff had changed and we had to relay our issue all over again to a new person. The main pool had to be shut down one evening with no explanation why. The staff round the pool (lifeguard) were really nice and playful with the children. When inquiring about upgrades from half board to all-inclusive (and any other options they had) they were very dismissive and only after significant discussions with the other staff were we told about the various packages which aren't even on their website. The food at breakfast and dinner (we were half board) was really good with a good selection however, I would not use this hotel again nor would I ever recommend them based on their reception staff and general disdain and unhelpfulness.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic hotel in a great location for the beach and shops great for the kid's.The staff are very friendly and helpful and relaxed atmosphere. Live cooking and lots of choice for the food. Can't wait to go again!!
Stayed 7 nights in May 2017

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
lovely clean hotel, rooms nice and spacious and beds comfier than the average hotel beds. Cannot comment on the food as we ate out but the bar staff were lovely and the cleaning ladies were lovely.

6/10 Okay

Debbie, Twickenham

Disliked: Room comfort
Shabby Rooms, No Lift, Bit Tacky, Awful View
You will see from our reviews that we very rarely leave anything negative, we're not that fussy and we're nice people! When we arrived there were no porters available (they were ALL having dinner at the same time!), normally not a huge issue what with the invention of the lift, only we were on the 3rd floor and there was no lift!!! So our 4/9 year old children and 76 year old grandmother had to haul all the luggage up 3 three flights of stairs themselves (Dad was not on this holiday due to work commitments). Nice welcome... If you like cheap 1970s decor in your room then this is definitely the hotel for you. The set up was awful, 3 single beds and a narrow sofa for a family of 4. Never mind that we had paid three k (for a week) under the assumption that at the very least we'd have comfortable bedding. There are a hundred other things we could complain about (forget trying to get a sun lounger, the Germans grab those at 5am), but really the issue is that the hotel has far less sun loungers than hotel guests. Meals were stressful as huge numbers of people trying to eat at same time and the general deafening noise. We find it hard to believe that this hotel has such a good rating, it honestly makes no sense. Are they all genuine?!

2/10 Terrible

Katherina, toronto canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience!!! do not waist your money!
The hotel is run down completely, (we even had used a knife to open our shower ever day) the service was poor we spoke to management nothing came of it, our room was so loud we didn't sleep. We checked if the windows were open it was so loud, but they were closed, you heard the bus and car yelling all night. The food was awful and re-purpose from the night before. Couldn't change your towels only on specific days. we had two amazing week in Spain until Iberostar, it is the worst hotel I would never stay there even if were free.. We left the hotel and spent more money to eat at other restaurant which were so much better, (Players on the beach) great food and great service..

10/10 Excellent

DAVID, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Ideal hotel for families ,good food ,location,entertainment, expect to pay approx 75 euros each way to and from the airport.

8/10 Good

Daniel, Weddington

Liked: Cleanliness, staff & service
Great Family Hotel
Excellent. Buffet breakfast and dinner the best I've ever seen.

10/10 Excellent

Monica, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Iberostar Ciudad Blanca
hey there, I have stayed only for tree nights in Iberostar Ciudad Blanca but it was amazing. Resort was family friendly- with playground, children pool and children disco after diner :)Great location you are not too far to Alcudia port- resort has access to beach so it is easy and convenience if you don't want you don't have to leave hotel to enjoy

8/10 Good

Nancy & Carlos, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel close to beach
Our two year daughter loved the baby swimming pool with its water slides and model squids. The other two pools were lovely - the only criticism being the sun loungers seemed to get 'booked' quite early. The animation and 'Mini Club' were great fun but seemed to be aimed at slightly older children. The hotel mascots, Starkey and Stella, were great but we found it annoying that each nights entertainment ended with a rather disorganised conga through the bar area - great for older kids but not suitable for 2 year olds. The food was very, very good and great value if you choose to pay in advance. There was everything you could ever want for breakfast or lunch on offer including chocolate fondue and a million different cakes. On occasion the queuing meant the food was a little cold by the time you got to sit down but the quality was good enough not to worry too much.

8/10 Good

Karen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family oriented hotel
Nice hotel with good service. Do be aware though that it is almost entirely orientated towards families with children - for whom I would say it is excellent. If that's not your thing then you might be advised to look elsewhere.

8/10 Good

Karrion, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, excellent location.
nice rooms, nice location, right on the beach. multiple pools. Maybe a little too far away from the town if you have young kids. buffet service for food was ok but nothing special. really the good was the only thing that let's this hotel down.

8/10 Good

Julian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ironman 70.3 Mallorca 2015
Good hotel. Very nice room with sea view and excellent breakfasts. They put on breakfast at 05:00 on race day which was a very big tick in the box. It was about a mile walk along the seafront to the main event location on the beach and less than a kilometre up the road to Transition.

10/10 Excellent

Jane, Thatcham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must go to this hotel and resort
Fantastic Hotel Located right on the beach - lovely walk into Alcudia - everything was perfect about my stay here

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The staff was great. Location was perfect, right on the boardwalk and everything was walkable.

10/10 Excellent

Angel S.

Liked: Cleanliness, staff & service, room comfort
Awesome Vacations
Awesome Hotel and Staff. Beds needs to be more comfortable. Staff Member supper Friendly, I will go back with my eyes closed knowing that I will be treated with respect and love.

6/10 Okay

Sandy, USA

Disliked: Room comfort
Clean but dated hotel. Beautiful beach adjacent.
We chose this hotel because we have stayed in other Iberostar resorts and were pleased with them. This hotel was not up to our expectations. It is clean, but very dated. We found out later that it is considered to be one of Iberostar's lower-end hotels. We stayed in a deluxe room. Upon entering our room, there was a long hallway. To the left, first was the bedroom, then the next room on the left was the bathroom and straight ahead was the living area and small kitchen. As the bedroom was adjacent to the hotel hallway, there was very little natural light in the room. The bedroom housed a bed, two night tables and a small desk (with no lamp on it). The closet was generously sized for a hotel room. The tub in the bathroom was quite narrow, but it may be that I am comparing it to American bathtubs. There was a small table in the kitchen. The living area had two sofas and a table. There was a sliding glass door from the living area to the small balcony with a beautiful view of the resort's main pool. We selected the breakfast-only plan for our stay, not the all-inclusive meal plan. The food was average compared to other resorts where we have stayed. The beach was a close walk, very beautiful and very long. We did not make use of any other hotel services, so I cannot comment on those, although, the front desk staff was very friendly.

10/10 Excellent

Anon, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with lovely staff
Very welcoming staff, lovely premises with beach right on the doorstep. Standard room was basic but adequate. Food was fine with good range of choice.

8/10 Good

Tri Steve

Liked: Cleanliness, staff & service
Awesome location
Great location on beach. The food and service were real good. The room was real clean. The furnishings in the room were not comfortable. Worse than you would get in an average North American room.

10/10 Excellent

Raj, hampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family friendly hotel
We have just returned from a one week stay. This is a great hotel for those with young family's as the facilities (pool, kids club, kids evening entertainment) are fab! Our kids particularly loved the evening entertainment especially the big fluffy Stars that greeted them each night. The hotel is ideally located on the beautiful Sandy beach with shallow calm waters and not far from alcudia's port area which offers lots of choice for shoppers and diners. It's a lovely hotel in a beautiful part of Mallorca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families
All the staff are always welcoming, plenty to choose from the youngest to adults.

10/10 Excellent

Claire, Oslo, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless experience
From the first second my friend and I set foot in Iberostar Ciudad Blanca, we were treated like movie stars. During our 4-day stay, we felt like every employee made an effort to get to know us and find out if there was anything they could do to improve our stay. It never seems like a "forced sales-pitch", but was always genuine and friendly. We arrived to find our double room upgraded to a sea view apartment. The room had comfortable furniture, good air conditioning, and a lovely balcony. On my friend's birthday, a member of staff came to our door with a bottle of complimentary cava, despite us never having mentioned the birthday to them. The restaurants and bars were good quality, and again had lovely staff, and the beach was perfect. Though we do not have children, we could see that this resort is very family friendly, with a good selection of childcare and "kids' clubs" available. And child-free travellers will be happy to know that, upon finding out that we were travelling without children, the staff always made an effort to be respectful of that (for example, pointing out to us a smaller swimming pool hidden back nearer to the beach, which, they explained to us, "tended to not have as many children as the main pool"). The spa was above average quality as well... If you get a massage, ask for Raquel - her hands were magical! Everything we needed for several days of relaxation was right at the hotel; we never got bored despite hardly leaving the premises. 10 out of 10!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great Family hotel!
It was our first time there this year. We have two young kids. The pools were just perfect for them. We had an all inclusive package which was worth it specially when going with kids. The hotel is also located by the beach with easy access through its garden which made it very easy. Would definately recommend this hotel for families looking to have a fun and comfortable vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, clean, good choice of food, very helpful friendly staff. Next to the beach but everything you need in the hotel. No complaints.

10/10 Excellent

Family of 4, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location!!
Had a great time at the Ciudad Blanca. We are a family of 4 with kids aged 6 and 9, there was loads for the kids to do both during the day and at night, and plenty other kids to play with. There are 2 pools, the grounds are lovely and it's right next to the beach. It is quite a large complex and can be busy by the pool and in the resturant at night, but never had any problems getting seated. We were all inclusive which was great, could help yourself to soft drinks at any point throughout the day and the food was really good, there was loads to choose from and wasn't the same every night. The animation team were really friendly and worked tirelessly day and night, the reception staff were really helpful and the bar/waiter/chef etc all pleasent. We would go go back.

10/10 Excellent

Laura, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family Holiday
Just back from 1 week all inclusive to the Ciudad Blanca. From the minute we arrived to the minute we left the staff, service and accommodation were excellent. The food throughout the week was very varied and of a high standard. Plenty activities throughout the day for the kids if they wanted to join in and pool facilities were clean and well laid out. Friendly, welcoming and helpful reception staff assisted with any queries and allocated us a room for a late check out on our day of departure.

10/10 Excellent

sheila, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but a bit pricey
staff very welcoming in all aspects and they all work very hard to make everyones holiday good

10/10 Excellent

M, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service makes the Hotel
Me, my wife and 3 year old have just returned from our holiday and can not say a bad word about the hotel. The staff, especially the entertainers, are fantastic! All so happy and always going out their way to make your day the best it can be. The rooms were clean and spacious. We had a sea view apartment in the same block as the reception and really couldn't fault it. If we had to find something The only thing we could have done with was a smaller saucepan to boil some water for coffee on th balcony when we woke up. Location was great with plenty of restaurants in close proximity. We did tend to make the trip into the port area for dinner as there are restaurants on the beech with play equipment for the little one. (Didn't have all inclusive) Maybe a little advise for anyone visiting is make sure you go to Lidl and not the Spars for anything. We found them expensive for things other than alcohol. The evening entertainment was great and our 3 year old loved playing in the green cushions! Thank you for a wonderful holiday!
View from our apt
Block 1