Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel THB El Cid - Adults Only

4 out of 5
Hotel THB El Cid - Adults Only
Calle Vaixell 2, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 474 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice welcome when checking in . Great room . Breakfast very nice and a nice pool. One of the best I’ve stayed at.
Stayed 1 night in Apr 2024

10/10 Excellent

Karisman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful staff. Located in thick of a cathedral and it wasn’t for yall to keep.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bruce, ANCHORAGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure if i would stay again.
I was going to initially review the hotel as excellent but there were a few things that narked me. Firstly, we booked a superior sea view but there was nothing "superior" about the room plus the only way to get a side sea view was to hang over the balcony. Secondly, there were no toiletries. For a 4 star, i would expect some but the only thing in the bathroom was a comb. Luckily i have hair but if i was bald i would feel insulted. The shop across the road sold toiletries but over 5 euros for a conditioner so we went without. The bed was really hard so much that i had to take painkillers before and after bedtime. One very thin silky sheet which felt meh too. There was aircon but as it was round the corner there was no direct air into the bedroom area. Pool was lovely but cold and pool bar was shut. Restaurant manager and staff lovely and good choice of food. Lastly was told no late check out despite rooms showing available on all hotel sites including their own and i was more than happy to pay full rate for a night even though we were leaving at 6pm.
Stayed 2 nights in Oct 2023

10/10 Excellent

Raffaella, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Amazing location very near the airport. On the beach but so quiet. A lovely area. Very few cars mostly cyclists. Hotel is spotless and always smelled so clean and fresh. Reception staff so helpful and the woman cleaning our room was so lovely. Would highly recommend this hotel and the area. Will be back in 2024.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023

2/10 Terrible

LISSETTE

Disliked: Staff & service, amenities, property conditions & facilities
This hotel had no working air conditioning and they refused to fix or accommodate!
Stayed 2 nights in Oct 2023

10/10 Excellent

Finbarr

Stayed 4 nights in Sep 2023

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday
Fantastic stay wonderful staff especially Beatrice and Suna in reception . Hotel immaculate, food wonderful what more can I say a 5 star experience
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel in an excellent location close to a sandy beach with great swimming. The main reason for 5 stars was the staff team. Without exception they were friendly and efficient treating any request with a smile.
Stayed 7 nights in Sep 2023

10/10 Excellent

elaine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service and great facilities
Only stayed 1 night but very impressed by the level of service.All the staff we met were happy and friendly.Hotel had a very good vibe and excellent facilities.A few minutes from the Airport and excellent value for money.Will definitely be back.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because my flight was cancelled i had to stay overnight so i chose somewhere close to the airport and can pastilla turned out to be a good choice, THB el cid is an excellent place to stay very modern rooms and great area too.
Stayed 1 night in Aug 2023

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was perfect. we will cime back for sure.
Stayed 4 nights in Aug 2023

10/10 Excellent

Joseph Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to airport and bus station
Stayed 2 nights in Aug 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like! I was a solo traveler and felt so safe here.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, adult only, clean, beautiful pool, close to airport and transportation to Palma. Walking distance to many shops, restaurants and right on the beach. Very good breakfast buffet. Rooms were updated and clean. At times we looked for better service at the pool, more staff required. Would stay here again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Noel

Stayed 7 nights in Jul 2023

10/10 Excellent

EDWIN

Stayed 3 nights in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Cid
The only thing I could recommend is to take turn on the air condition before the guest arrives
Stayed 1 night in Jul 2023

6/10 Okay

Jagjit

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Rodica Camelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

4/10 Poor

Chris

Travelled with partner
Got upsold to a junior suite with 2 balconies, 2 of the worst views I've ever had, directly over the entrance to the hotel and alley adjacent to ugly gray concrete.

6/10 Okay

Lawrence

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Guest staff were attentive and helpful during my time with visiting medical specialists. The location was further away from the city center.
Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled & Relaxed Stay
Really chilled hotel. Staff excellent. Lots of facilities and central to everything (one end of the strip way quieter than other .. which we liked). Great views. Pool at the back of the hotel was great. Cool bar there and service was just excellent.
Stayed 3 nights in Jul 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful. Amazing location!
Stayed 2 nights in Jun 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in can pastilla
Staying at the El Cid is always brilliant. I've been coming here for over 10 years and it just gets better. Breakfast lovely, staff amazing, rooms clean and tidy. Pool area is just beautiful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lynsey Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Location, rooms with balcony & great view, breakfasts were amazing, really clean, pools great. Thoroughly recommend this hotel & great value.
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, really close to the airport, beach, shops, bars and restaurants. The staff are friendly and professional, the rooms, food and two big pools were all excellent and everything was so clean. This was my second stay and I will definitely be going back
Stayed 4 nights in May 2023

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night in Mallorca
Great view to the ocean! Clean bedroom! Excellent!
Stayed 1 night in May 2023

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, could not recommend more!
We went for our babymoon and had a superior double with balcony and sea view - and it was incredible. The room was huge, beds comfy, view was beautiful and they keep everything so clean. The buffet had a good range of vegetarian options most nights and food was great. Every area of the hotel is kept beautifully. Right next to the bus stop to Palma, and a half hour walk down the beach to the busier bars if that’s what you prefer. This hotel was in the quieter area so the beach was peaceful, the evenings silent and a just perfect location to relax. The only suggestion we would have is to have smoking/non-smoking levels for the balconies as our neighbours were enjoying a smoke 24/7 and as someone who’s pregnant and doesn’t like the smell it kept us off our balcony and meant we had to keep the door closed to keep the smell out of the room too.
Stayed 4 nights in May 2023

2/10 Terrible

Ryan

Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and all of the staff was helpful and accommodating!
Stayed 2 nights in May 2023

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing end to a Mallorca visit.
We booked the hotel for two nights at the end of a longer stay in Mallorca. We thought being close to the airport would be convenient and it was. The hotel is really very nice. The rooms are modern and very comfortable and are also scrupulously clean. The hotel is next to the beach and there are plenty of bars and restaurants close by. It’s quieter than Playa de Palma with a slightly older clientele. This was our first visit to the hotel but it won’t be the last. The food is very good, buffet breakfast and the evening buffet was only 14 euros.
Stayed 2 nights in Apr 2023

10/10 Excellent

uline

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was on the beach front and had two amazing pools
Stayed 2 nights in Apr 2023

10/10 Excellent

Phillipa LM Browne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and modern. Close to restaurants and shops. Balcony were large and had a great view. The Front desk staff were great & friendly. The options at breakfast and dinner were excellent especially because I am a vegetarian and this is the first hotel I’ve been to a hotel/ resort that had so much vegan and vegetarian options which I very happy for. My only complaint is that coffee and tea was restocked daily only as a welcome gift. The boardwalk and beach was so clean and beautiful which was right across the street. I would stay there again with proximity to the airport it was amazing and excellent service. Thank you for a memorable vacay in Spain.
Stayed 3 nights in Apr 2023

10/10 Excellent

julie

Stayed 4 nights in Apr 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Jayne, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Esperamos poder volver a saludarle pronto!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
This is my second trip to THB El CID Palma. The staff are so lovely and helpful. They couldn’t do anymore for you. Food is fresh and delicious. Great location. Close to the airport, beside the beach and great bus service into Palma. I’ll be back.
Stayed 4 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Michelle, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Transmitiremos al personal sus magníficas palabras!Esperamos poder volver a saludarle pronto

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel, great staff, great location
Stayed 3 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Alan, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bracelet room keys that came with the room. I thought it was a amazing idea. Since people go to the beach or swim. It is easy to lose from key. But with the bracelet you have it with you all the time.
Stayed 3 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Andy, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!

10/10 Excellent

Felipe

Stayed 2 nights in Mar 2023

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a large deck overlooking the baeleric sea. Our room was large and the bed was very comfortable with fluffy pillows. Staff was especially helpful. Additionally the hotel was a great value for the money spent
Stayed 1 night in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Janice, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Transmitiremos al personal sus estupendas palabras!Esperamos poder volver a saludarle pronto!

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal fue muy atento
Stayed 3 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Alejandro, por este estupendo comentario. Esperamos poder volver a saludarle pronto!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent Hotel for solo traveller and first time to Palma
Stayed 2 nights in Mar 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Edwin, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión. Esperamos poder volver a saludarle pronto

10/10 Excellent

PAUL RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel great location
Stayed 3 nights in Mar 2023

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations and would highly recommend.
Stayed 6 nights in Feb 2023
Response from Marcos Roig - General Manager on 12 Apr 2023
Muchas gracias Dorothy, por este estupendo comentario el cual agradeceríamos pueda hacer en otros portales de opinión.Esperamos poder volver a saludarle pronto!