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Reviews of Grupotel Taurus Park

4 out of 5
Grupotel Taurus Park
Avinguda America, 7, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.4

Very good

Rating 10 - Excellent. 148 out of 349 reviews" "
Rating 8 - Good. 144 out of 349 reviews" "
Rating 6 - Okay. 37 out of 349 reviews" "
Rating 4 - Poor. 11 out of 349 reviews" "
Rating 2 - Terrible. 9 out of 349 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sinil, Medford

Stayed 1 night in Aug 2023
Response from toni on 25 Sept 2023
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool size and clientèle let it down sadly
Hotel was lovely and clean and room was fine. Cleaned everyday. We only stayed B&B but food was average, as was bar food. Drunked Germans in the pool from 10am each day, singing and being noisy.
Stayed 7 nights in Aug 2023
Response from toni on 18 Aug 2023
Thank you for your feedback.We are sorry about the behaivour of some guests

10/10 Excellent

Adeline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Stay.
The breakfast is good with lot of choice. The rooms are comfortable, spacious and great with the balcony. I had 2 kids of 5 and 8 years, the swimming pool is great for them, with the not too deep area in the big swimming pool. There is a supermarket, restaurant and a playground in the area!
Stayed 7 nights in Jul 2023
Response from toni on 9 Aug 2023
Thank you for your feedback!

6/10 Okay

Thaiba

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from toni on 6 Aug 2023
ThankU for your feedback

2/10 Terrible

Donka

Travelled with group
Liked: Room comfort
Stayed 4 nights in Jun 2023
Response from toni on 27 Jun 2023
Thanks for your feedback!

8/10 Good

Lukas

Liked: Room comfort
Stayed 3 nights in Apr 2023
Response from toni on 27 Apr 2023
Buenas tardes,Gracias por su feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet a nice crowd relaxing due to being out of season will be busier during summer but it's a great hotel friendly staff clean and well maintained. Bust stop outside the hotel to and from the airport for five euro each way. I'll stay again.
Stayed 3 nights in Apr 2023
Response from Alex on 20 Apr 2023
Thank you very much for your feedback

10/10 Excellent

peeter

Stayed 3 nights in Feb 2023
Response from toni on 6 Mar 2023
Thank you very much for yur feedback.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Martine Defays - Guest Service on 17 Oct 2022
Sehr Geehrte Gaste,Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Uns ist es wichtig, dass sich unsere Gäste wohlfühlen.Wir hoffen, Sie hatten einen schönen Urlaub auf Mallorca.Herzlich,

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and staff. The gym could improve
Stayed 6 nights in Oct 2022
Response from toni on 27 Oct 2022
Thanks for your feedback!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We enjoyed our stay. Very clean staff really friendly. Really enjoyable stay.
Stayed 5 nights in Sep 2022
Response from toni on 7 Oct 2022
Thank you very much for your feed back.

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
LADIES BEWARE! Maintenance men will enter your locked room without prior notice. Hotel staff not at all helpful and did not seem to think it’s a big deal. Other than that, it was a typical hotel, very tiny room that hopefully you won’t be in much, decent pool, and good breakfast and dinner buffet.
Stayed 3 nights in Aug 2022
Response from toni on 24 Aug 2022
Dear guest,Thanks for your feedback.We are very sorry about this incident in our hotel.Due an emergency we wanted to come into your room to check a technical problem.The tecnician knocked the door . The do not disturb sign was not hanged at the door.When you opened the door the tecnician apologized in spanish and he did not come into your room.We appreciate your feedback.

6/10 Okay

michael

Liked: Cleanliness, amenities
Good location walking distance to the beach. Nice big pool with lots of sun loungers but they can get taken quick so move fast in the morning to claim a spot. Breakfast had lots of yummy options. Room was of good size. Did not like that the gym closed by 6 pm. This is crazy early and not practical for people who like to do gym before they go out at night, also room cleaners on multiple occasions missed my room which was very annoying. Gym desperately needs a weight rack.
Stayed 9 nights in Jul 2022

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, especially breakfast.
Stayed 7 nights in Jul 2022
Response from toni on 31 Jul 2022
ThankU verty much for your Feedback!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Amazing hotel with very friendly staff. Breakfast if absolutely amazing, rooms are still cleaned every day and they allow you to stay on the hotel grounds and take a shower even after check out. They truly go above and beyond.
Stayed 4 nights in Jul 2022
Response from toni on 26 Jul 2022
Thank you very much for your fedd back

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, good food and drinks. Would return
Stayed 9 nights in Jul 2022
Response from toni on 20 Jul 2022
Thank you for your feed back!

8/10 Good

JAEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel ideally located close to the airport and beach. Staff are friendly too. Rooms were cleaned every day.
Stayed 4 nights in Jul 2022
Response from toni on 20 Jul 2022
Thank you for your comments.

10/10 Excellent

Catalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option for your holiday
The hotel is located at three blocks away from the sea line, you only need 10 minutes to get to the beach, with realxed walking. Room was clean and and had a very nice view over the sea from the 9th floor. Elevators are fast, no worries about getting to your room. Staff is friendly and can help you with every need you may have. Breakfast is good, no fancy stuff but everything good and fresh! The only big minus is the internet service, which is useless! You won't be able to open any page or download any email. I have used my entire quota with mobile internet as the hotel's network is completely useless, as mentioned. Another minus is the lack of welcome package - would have appreciatted a bottle of water in the room, at check in! We've arrived at 23:00 hrs, checked in and had no water to drink. Bought a bottle of 0.5 l still water from the vending machine in the lobby with 2,40 eur! Drank it and went to get a second one, but guess what - there was no other remaining in the vending machine, so I felt asleep thinking of a glass of cold water to chill! It would have been so easy and cheap to fix such an issue by the hotel!
Stayed 11 nights in Jun 2022
Response from toni on 8 Jul 2022
Thank you very much for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is a bit old but well kept. The staff is very friendly and helpful. Meals were great, with a lot of choices. Close to the beach (under 10 min walk) but very quiet at night, which was good. No issues finding a spot in the free parking.
Stayed 4 nights in Jun 2022
Response from toni on 12 Jun 2022
ThankU for your feed back.

10/10 Excellent

teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from toni on 22 May 2022
Muchas gracias por su feedback!

10/10 Excellent

Gaynor

Stayed 4 nights in May 2022
Response from toni on 22 May 2022
Muchas gracias por su feedback!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tourist Park.
Hotel was very nice very and very clean Food was great. Room was very nice very clean staff was very helpful and overall excellent. Also had the use of next door hotel accessible thought a walk way on level one This hotel is only 5 min walk from beach.
Stayed 4 nights in Oct 2021
Response from alex on 10 Nov 2021
Danke für das Feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019
Response from alex on 1 Jun 2020
Thank you for your feedback

6/10 Okay

Alexandre, Montreal

Liked: Cleanliness, property conditions & facilities
The room where clean, but the hotel is located on an area cathering to a German clientele and the service is only provided in either spanish or German. A very few employee speak decent english. I would I have like to know that before going.
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL- NOT 4 star!!!!
This was the worst hotel I have stayed in in all the years I have been going on holiday. All of the staff apart from 2 people in that whole hotel was the most rude people I have ever met. I don't know how they have that job dealing with customers with the attitudes they have. They all need training on how to have manners and be polite. The beds... If you can call it a bed. The base is just a plank of wood with little plastic legs with a mattress that may as well be made out of concrete. There are no BASIC amenities in the rooms that you would expect for a 4 star. No kettle, no iron or ironing board. No drawers to put any of your things. The tiny minibar was warm and didn't keep anything cold. We could not use the pool as there was vomit floating in it. It just amazes me how this is a 4 star hotel . There is nothing 4 star about it!! Do not stay at this hotel, so much nicer hotels in Majorca!
Stayed 6 nights in Aug 2019
Response from alex on 29 Aug 2019
Dear ladies, thanks for taking time to write a review of our Hotel. We are very sorry that you do not enjoy your holidays with us. From the very first day with us we have already offered you another room with better view but you have refused it. The beds are like others Hotel´s beds in Mallorca. You are right about the amenities in our Hotel. As you probably know, in the hotel´s description there are not kettle and iron facilities in our Hotel´s amenities. Anyway, you have recieved a kettle and an iron in your room from our staff during all your stay. The minibar is not available for the warm drinks you bought outside the Hotel. Inside the wardrobe you can find drawers to put your clothes. There was not any vomit in our pool.It was a plastic bag that was picked up by our Pool keeper. We confirm you our Pool has the requiered hygienical standards. We are sorry we did not reach your expectations The Managament

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and very kind, the best food ever!!!! and the most comfortable bed I ever slept in
Stayed 7 nights in Jul 2019
Response from Reservas on 3 Aug 2019
Vielen Dank für Ihren Aufenthalt bei uns! Ihre Meinung ist uns sehr wichtig.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great. Great food and great service Dinner was horrible. The food was bad and the service rude
Stayed 3 nights in Jun 2019
Response from Reservas on 2 Jul 2019
Gracias

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice position. The promenade is a short walk away. Even so the food was great some dishes could have been a little hotter. There is plenty for everyone. The staff is very helpful and friendly. The rooms are comfortable and the bathrooms are quite large. We slept very well. We had entertainment every night. Well worth a stay. Also we took a taxi from the airport which only took 15 minutes and it cost us €20
Stayed 7 nights in May 2019
Response from reservas on 22 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness
Recommended for price/value
Fast check-in (although the staff could use a bit more of a welcoming mood) and good (touristy beach area) location, quick walking access to Playa de Palma, a long strip/boardwalk with typical touristy business and a nice sandy beach. Room was spacious enough and clean. Water pressure was very good. Could use some renewal on bedding/sheets. Breakfast buffet was great although pool bar food was average. Friendly waiters. Elevator is slow and limited to certain floors. Parking is free. Tennis courts are in real bad shape, although that was a key amenity we booked this over other places, we did not bother to use them, they were completely worn down. Would recommend this hotel if wanting to stay at that touristy beach location but a bit away from all the bar mayhem. There are also good local eats/businesses nearby.
Stayed 3 nights in Oct 2018
Response from alex on 26 Oct 2018
Dear guests, First of all, we would like to thank you for your feedback of our Hotel. It is very important for us, to satisfy the needs and expectations demanded by our guests. We will do all our best to avoid these defects, trying that it will not happen again. Best regards from Mallorca. Alex Alzamora Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2018
Response from alex on 12 Oct 2018
Dear Mr. Dunphy, First of all, we would like to thank you for your feedback of our Hotel. It is very important for us, to satisfy the needs and expectations demanded by our guests. Best regards from Mallorca. Alex Alzamora Director

8/10 Good

VIRGILIO

Liked: Cleanliness, property conditions & facilities, room comfort
When we made the reservation we requested a double bed but they gave us two single beds. Didn't like the fact that they charged us for water at a dinner buffet! Really? They didn't allow us to bring our own drinks.
Stayed 5 nights in Aug 2017

10/10 Excellent

Lisa, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay couldn't fault it
Had a fantastic time couldn't fault the hotel, was very quiet around the poo but maybe busier when children off school. The hotel was very German orientated I've breakfast and to but that didn't really bother us

4/10 Poor

K

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel was a bit old and rusty. Maybe 2-3 star, definitely not 4 stars. Service was brilliant. Beds were not the nicest possible. Many Germans in the neighborhood.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not sure
No pool inside or gym. Don't be fooled by the pictures. Corner rooms balcony can be accessed by next room and viewed by the other guests very easily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good price quality - but beware of arenal
the hotel offers clean rooms, air conditioning and a nice breakfast. Nothing to complain about, I would go back to such a structure - the only negative to consider is not related to the hotel, but by its surroundings, as it is in arenal, which is German territory apparently. If you are looking to find some spanish environment (yes you are in Spain), please go to somewherelse. If you want a summer Oktoberfest on the beach, this place is ideal for you.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens. Sehr saubere Zimmer. Nettes und freundliches Personal.
Stayed 2 nights in Apr 2024
Response from Guest Manager Service on 21 Apr 2024
Sehr geehrter Herr Laubinger,Vielen Dank, dass Sie uns Ihre Meinung mitgeteilt haben.Wir freuen uns, dass Ihr Aufenthalt wie geplant verlief und alles zu Ihrer Zufriedenheit war.Wir hoffen, dass Sie bei Ihren nächsten Besuchen auf der Insel wieder in unser Hotel kommen werden.Mit freundlichen Grüßen,Guest Manager Service

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner copieux et très bon
Stayed 2 nights in Apr 2024
Response from Guest Manager Service on 16 Apr 2024
Cher Monsieur Mohamed,L'équipe de l'hôtel tient à vous remercier d'avoir donné un avis aussi positif sur votre séjour parmi nous.Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées,Guest Manager Service

6/10 Okay

Stevie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Die Lage war super für eine Sauftour an den Ballermann. Aber die betten waren eine quall und eine grössere katastroffe (federbetten und das noch heut su tage!
Stayed 1 night in Apr 2024
Response from toni on 11 Apr 2024
Vielen dank für ihres Feedback!

10/10 Excellent

Richard Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Mar 2024
Response from toni on 1 Apr 2024
Thank you for your feedback!

8/10 Good

maurizio

Stayed 4 nights in Mar 2024
Response from toni on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Gonzalo

Excelente.
Stayed 2 nights in Mar 2024
Response from Guest Manager Service on 26 Mar 2024
Estimado Sr Gonzalo,le agradecemos que haya dedicado su tiempo a valorarnos y a dejarnos un comentario.Siempre tomamos nota de todas las críticas, ya sean constructivas o positivas para mejorar en nuestro trabajo y ofrecer un mejor servicio.Esperamos volver a recibirle y registrarle en nuestro hotel en un futuro no muy lejano.De nuevo agradecerle sus palabras y su tiempo.atentamente,

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sejour très bien
Stayed 10 nights in Mar 2024
Response from toni on 24 Mar 2024
Mercie pour feedback!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Alles Gut
Stayed 7 nights in Mar 2024
Response from Guest Manager Service on 18 Mar 2024
Lieber Paul,vielen Dank, dass Sie sich die Zeit genommen haben, einen Kommentar zu schreiben und uns zu bewerten.Ihre Worte zeigen, dass wir auf dem richtigen Weg sind und alles richtig machen.Wir hoffen, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Guest Manager Service

8/10 Good

Jens Guido Franz Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Manager Service on 12 Mar 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns darauf, Sie in naher Zukunft wieder im Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,

6/10 Okay

Ernest

Travelled with group
Disliked: Cleanliness, amenities
Die Lage des Hotels ist super nicht mal 10 min mit dem auto, parken, einkaufen ,essen gehen usw ist alles zu fuss möglich, das Frühstück ist für den preis auch super sehr viel Auswahl, jedoch die Sauberkeit der Zimmer ist eine Katastrophe staub überall flecken im Badezimmer die duschköpfe sind völlig ekelhaft das waschbecken war auch noch komplett mit flecken bedeckt und im Wc sind braune spuren gewesen , auf der oberen bett leiste sind überall weiße flecken kaugumis oder Rotzspuren da sollte mal wircklich was geändert werden.
Response from Guest Manager Service on 29 Feb 2024
Lieber Ernest,vielen Dank, dass Sie sich die Zeit genommen haben, diesen Kommentar zu schreiben.Jede Kritik, ob positiv oder konstruktiv, hilft uns, unsere Arbeit zu verbessern und einen besseren Service zu bieten.Nochmals vielen Dank für Ihren Kommentar. Wir werden an diesem Aspekt arbeiten.Wir hoffen, dass wir Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen können.Mit freundlichen Grüßen,Guest Manager Service

10/10 Excellent

Georgia Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes sauberes Hotel. Ruhige Lage und sehr freundliche und hilfsbereite Mitarbeiter. Absolut empfehlenswert!
Stayed 7 nights in Feb 2024
Response from toni on 25 Feb 2024
Vielen dank für ihres feedback!

8/10 Good

Winkelhoch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from toni on 25 Feb 2024
Thanks for your fedback!

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
Ich war nun schon zum zweiten Mal in diesem Hotel und bin sehr zufrieden. Das Zimmer war hell und sauber, die Betten bequem und das Bad modern. Das Personal an der Rezeption sehr freundlich und entgegenkommend. Ich hatte nur Frühstück, und das war auch lecker und vielseitig. Einzig der Capuccino aus der Maschine war schon irgendwie vorgesüßt und hat mir nicht geschmeckt- bitte Zucker lieber weglassen.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on 18 Feb 2024
Liebe Dorothea,vielen Dank, dass Sie sich die Zeit genommen haben, einen Kommentar zu schreiben.Kritik, sowohl positive als auch konstruktive, hilft uns, unsere Arbeit zu verbessern und einen besseren Service zu bieten. In Ihrem Fall ist es klar, dass wir die Dinge richtig machen.Nochmals vielen Dank für Ihren Kommentar und wir hoffen, Sie in naher Zukunft wiederzusehen.Mit freundlichen Grüßen,Guest Experience Manager

10/10 Excellent

Klaudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerne komme ich wieder
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on 13 Feb 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung über unser Hotel zu schreiben. Alle Meinungen sind wichtig, und Ihre Meinung zeigt uns, dass wir hervorragende Arbeit leisten, damit sich alle unsere Gäste in unserem Hotel wohlfühlen. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Guest Experience Manager.

8/10 Good

Ln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the indoor pool wich water was a bit cold and the hottub wasnt turned on.
Stayed 1 night in Feb 2024
Response from Guest experience manager on 13 Feb 2024
Thank you very much for taking the time to share your review. All comments from our guests are important, as the positive ones motivate us to continue to provide the best service and the constructive ones help us to know where we need to improve. Once again thank you for your review and especially for your comment. We look forward to seeing you again at our hotel. Sincerely, Guest experience manager