Indoor pool, outdoor pool

Reviews of Grupotel Parc Natural & Spa

5 out of 5
Grupotel Parc Natural & Spa
Crta. Alcudia - Artá s/n, Muro, Mallorca

Reviews

9.8

Exceptional

Rating 10 - Excellent. 99 out of 115 reviews" "
Rating 8 - Good. 13 out of 115 reviews" "
Rating 6 - Okay. 3 out of 115 reviews" "
Rating 4 - Poor. 0 out of 115 reviews" "
Rating 2 - Terrible. 0 out of 115 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it was the first day opening from the winter shutdown the staff and facilities ran smoothly with impeccable service from checkin, dinning, attentiveness of staff and spa facilities.
Stayed 1 night in Feb 2024
Response from Guest Service on 5 Mar 2024
Dear Mr. Neil,Thank you so much for your kind and positive comment. We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.At Grupotel parc natural & SPA we strive to provide exceptional service and it's truly rewarding to know that we met your expectations. Your words of appreciation motivate us to continue our efforts in delivering the best possible experience to all our valued guests.We look forward to welcoming you soon in our HotelWith kind regards,

10/10 Excellent

WANJIRU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here. They have an amazing buffet selection and the property is well maintained. The people are amazing from the front desk, house keeping, dining and children center. If you’re debating between booking here or another place book here take it from someone who has traveled quite a bit.
Stayed 4 nights in Oct 2023

8/10 Good

Veronica

Travelled with partner
The hotel looked nice from the exterior, however, the area around it wasn’t very picturesque. All the staff we encountered were very nice & helpful. The massages were brilliant, we had Gerita ( proberly spelt wrong) who proved to be excellent at her job. Such a shame about the surrounding area.
Stayed 12 nights in Sep 2023

10/10 Excellent

Maria

Travelled with partner
We had a wonderful stay. The service is excellent and they anticipated any needs we may have had. Highly recommended.
Stayed 5 nights in Sep 2023
Response from Parc Natural & Spa on 24 Sept 2023
Dear Mrs. Maria. Thank you for choosing our hotel for your holiday and we are glad that your holiday under our roof was successful. We are glad that you were able to fully enjoy the comfort of our hotel and the beauty of our island. We hope to see you soon and in the meantime, we send warm wishes from all the staff of Parc Natural & Spa.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Nuno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family stay, with perfect views of both nature and sea, in a very peaceful and quiet location. Perfect for young families and for those that love a good long beach walk. This hotel is on a league of is own, leaving other 5* hotels behind due to its staff! They went the extra mile 24/7 to accommodate all of our needs, including food allergies. A personal, heartfelt thank you to Luis, Adam, Jimi and Niss for making our stay truly special and memorable.
Stayed 7 nights in Aug 2023
Response from Parc Natural & Spa on 30 Aug 2023
Dear Mr. Nuno. It was a great honor and great joy for us to host you under our roof. We are glad that you could fully enjoy the comfort of our hotel and the beauty of our wonderful island. Thank you for your kind words that have already reached our nice employees. Also, thank you for our interesting conversations, which I hope we can continue in the near future. We hope that you took away a baggage full of beautiful memories and if you wish to return, please remember that we will always find a place for you under our roof. Until then, from our sunny island, we send you and your wonderful ladies a bouquet of best wishes, always sunny days, iron health and a happy life. Parc Natural & Spa team.P.S. Special greetings from Adam, Luis, Jimi and Niss.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023

10/10 Excellent

Roman

Stayed 7 nights in Jul 2023
Response from Parc Natural & Spa on 20 Aug 2023
Estimado Sr. Roman Gracias por su visita y nos alegramos de haber contribuido a sus agradables vacaciones. Mientras tanto, le enviamos un cordial saludo desde la soleada Mallorca y esperamos verle de nuevo.

10/10 Excellent

Elaine, Winnetka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect. The room was large and pretty. The pool was large. The pool area never looked crowded. The beach was steps away. The breakfast buffet had a large variety of delicious items. Couldn’t be better.
Stayed 4 nights in Jun 2023
Response from Parc Natural & Spa on 8 Jul 2023
Dear Miss Elaine. Thank you for choosing our hotel for your vacation. We are glad that you were able to fully enjoy the comforts of our hotel and the beauty of our wonderful island. We hope that soon you will repeat your adventure in Mallorca and until then we send cordial greetings from all Park Natural & Spa staff.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Book the Grupotel Parc Natural & Spa and sign up for the half-board option. You will NOT be disappointed! Expansive, high quality, and tremendous variety. Worth every penny. If you're lucky Adam will select a cheese course for you and pair it with their own Muscat. Truly an outstanding experience.
Stayed 4 nights in Jun 2023
Response from Parc Natural & Spa on 21 Jun 2023
Dear Mr William. It was a great joy and honor to host you under our roof. We are very happy that the time spent with us was successful as well as for us. Undoubtedly, our culinary offer as well as our friendly and professional service distinguish us from the monotony and grayness of other hotels. If we add to this great weather and a good entertainment program, the holiday must be successful. We hope that soon you will visit us again and until then, from our sunny island, we send you the best wishes, always good health, well-being and a happy life. Park Natural & Spa team.

10/10 Excellent

Vishal

Stayed 6 nights in May 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful warm welcome from staff. They couldn’t do enough for us throughout our stay. Hotel was spotlessly clean, great ambience and food was fantastic. The breakfast buffet was amazing, with every taste catered for. Would definitely return.
Stayed 4 nights in May 2023
Response from Parc Natural & Spa on 24 May 2023
Dear Mrs. Lynn. It was a real honor and great joy for us to host you under our roof. Thank you for your wonderful words that have already reached our staff. It is our staff and attention to detail that makes our hotel stand out from the gray monotony of other neighboring hotels. Please remember that you will always find your place with us. We are already looking forward to your next holiday in our hotel and until then we are sending you a bouquet of best wishes and only sunny days. Park Natural & Spa team.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with friendly staff. Absolutely loved my stay there
Stayed 4 nights in May 2023
Response from Parc Natural & Spa on 19 May 2023
Dear Mrs Sahari. Thank you for choosing our hotel and for your kind words. Please do not wait too long to repeat your adventure with Mallorca and our hotel. It will be a great pleasure to host you again under our roof. Until then, warm greetings from our sunny island!

10/10 Excellent

Brandon

Stayed 3 nights in Apr 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Julian Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was just excellent
Stayed 2 nights in Mar 2023

10/10 Excellent

lorna

Stayed 3 nights in Sep 2022

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property and the service they provide went above and beyond what we have ever experienced in our travels at other places we stayed. The management at the hotel is on the top of their game. Pilar, Stefi, Carolina, the list goes on and on of kind and caring people there who made our stay unforgettable. The food is another thing that's worth mentioning. It was so delicious! We can't wait to return!
Stayed 4 nights in Jul 2022
Response from Guest Service on 28 Sept 2022
Dear Victoria, we would like to thank you for choosing us and for sharing your opinion about our hotel.We are glad to hear that you felt welcomed by our staff and that you enjoyed the delicious gastronomic selection we offer during your stay. Thank you very much for your nice mention of our hosts, we try to make you feel at home and we enjoy being fortunate enough to be able to host such pleasant guests.We hope you have fond memories of your time with us and we look forward to welcoming you with open arms until the next time we see you again.Kind regards from the entire Grupotel Parc Natural & Spa team.

10/10 Excellent

Peter

Stayed 3 nights in Jul 2022

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful
Stayed 6 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Charming property, lots of flowers, quiet neighbourhood, nice beach. Pool is more for children rather than adults. Pool area was a bit congested. Nice staff, good service. Good check-in with lots of helpful information provided about the property. Good breakfast. Quality of food at breakfast was better than at dinner. Room was a bit dated. First night there was leak from the bathroom ceiling, which lasted all night. Apparently this was due to a problem with the air conditioning. Garden view room in block 1 was quite spacious but it overlooked Natura Playa, the rubbish area and the driveway for deliveries. Somewhat noisy and not the nicest view.
Stayed 4 nights in Jun 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Mallorca for two Canadians, and the Parc Natural was our first stop on our tour around the island. We stayed for 4 nights. Overall the hotel was surprisingly good! Let me explain. Normally we target ~400-600 EUR/night hotels when we travel, but there was nothing in that range in the Muro beach area. We picked Parc Natural based on driving location to day trips and the positive reviews. The staff and service definitely lived up to the reviews! No language barriers or communication issues at all. In fact, staff often went above and beyond to anticipate our needs and serve them before we could even ask! Extremely impressive (we are currently at Secrets in Paguera where service is a disaster for 3x the price). Other quick notes - yes the hotel grounds are definitely dated, and yes the surrounding area is a bit budget, but it’s a 20-40 minute drive away from tons of great day trips! And Muro beach is basically one giant beautiful sandbar! As for food, we only did breakfast which was quite good - lots of selection, though the smoked salmon could have been fresher (I am fussy about this…). Definitely recommend Parc Natural for 3-5 days as a strategic staging location on a longer trip around Mallorca. Not sure I’d recommend the hotel or the area at all for that matter if you plan to stay in the same spot for a week or more.
Stayed 4 nights in Jun 2022

10/10 Excellent

Hui

Travelled with partner
Liked: Cleanliness
This hotel offers nothing shy off it's five star rating. The food is execellent - and it is so delicious you have to behave yourselves in order not to gain too much weight; The public area is well thought after and running all day sports and entertainment programs; The room is very clean and spacious with its interior and furniture's offers one of the best amount all I have experienced. The staff are really very friendly, helpful and efficient, giving you a feeling of time travelling into the old days…
Stayed 7 nights in May 2022

10/10 Excellent

Evgeny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from Your Grupotel Parc Natural Team on 9 Oct 2019
Dear Evgeny, Thank you for taking the time to review our hotel. We truly appreciate your feedback. We hope to welcome you back again soon. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Your Grupotel Parc Natural Team on 30 Sept 2019
Dear Guest, thank you ever so much for your review! Your Grupotel Parc Natural Team

10/10 Excellent

Zaharia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location
Everything was perfect!
Stayed 5 nights in Jul 2019
Response from Your Grupotel Parc Natural Team on 29 Jul 2019
Dear Zaharia, Dear Peter, Thank you for choosing our Grupotel Parc Natural & Spa for your holiday and for taking the time to writte a review. We are very pleased to know that you enjoyed your stay with us, and we hope to welcome you back soon. Yours sincerely, Your Grupotel Parc Natural Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Grupotel Parc Natural Team on 30 Apr 2019
Dear Guest, thank you very much for the puntuation! Kind regards from the Grupotel Parc Natural Team!

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort. Relaxing. Spacious room and well kept grounds. Breakfast is great. Plenty to do in the area. We had a great time. THanks
Stayed 3 nights in Apr 2019
Response from GRUPOTEL PARC NATURAL & SPA TEAM on 27 Apr 2019
Dear Joachim, thank you very much for having choosen our hotel for your holidays. We are delightful to hear that you did enjoy your stay with us. That you found your room spacious and that you did enjoy our Breakfast Buffet as well. We would be very pleased to be able to welcome you again soon in our hotel. All the best from the Grupotel Parc Natural & Spa Team

10/10 Excellent

MARKUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in beach resort
If you would like to spend a few relaxin days at the beach, this hotel is a good choice. Staff is very attentive. Very good food. Nice SPA area and Gym with new equipment. Good for families with small children. Maybe not the best choice if you are traveling with teenagers as there are not a lot of activities for them
Stayed 7 nights in Oct 2018
Response from Your Grupotel Parc Natural Team on 16 Oct 2018
Dear Guest, thank you very much for your comments. We are very happy to know that you have enjoyed your stay with us. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018
Response from GRUPOTEL PARC NATURAL TEAM on 16 Oct 2018
thank you very much for your puntuation! Kind regards. Your Grupotel Parc Natural Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to a lovely beach.
Staff could not enough for you. Friendly personable service. Quiet location. Varied nightly entertainment. Beautiful safe beach within seconds of hotel grounds. Beautiful relaxing spa. Overall a great find. Would not hesitate to return, or recommend to others.
Stayed 11 nights in Sep 2018
Response from GRUPOTEL PARC NATURAL & SPA' TEAM on 26 Sept 2018
Dear guest, thank you ever so much for such a nice comments! And of course, thank you for sharig your comments with other people. We would be very proud to be your host again very soon. Looking forward to your next visit!

10/10 Excellent

Kathy, Santa Barbara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally pleasant stay! Great location, excellent food, very nice, friendly staff.
Stayed 6 nights in Sep 2018
Response from Grupotel Parc Natural & Spa' Team on 20 Sept 2018
Dear Kathy, thank you ever so much for your nice comments! Looking forward to see you again soon! Your Grupotel Parc Natural Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely but dated
The ground we’re lovely and the staff could not do enough for us, every thing was clean and well maintained, but the hotel decoration feels dated. This was helped by the fact we were there we were the only people who were under 60.
Stayed 8 nights in Sep 2018
Response from Grupotel Parc Natural Team on 18 Sept 2018
Dear Guest, thank you very much for your feedback! We are sorry if the hotel did not fullfill your expectations. Maybe, by the time you were with us, you did not see other people your age, but we can assure you, that we have guest from all ages with us. You will have to come back again to see it! Kind regards. Your Grupotel Parc Natural Team

10/10 Excellent

Ivan, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely top! Service, food, location, beach, room - everything was perfect!
Stayed 1 night in Sep 2018
Response from Grupotel Parc Natural Team on 11 Sept 2018
Dear Ivan, thank you ever so much for such a positive comment! Hope to see you again very soon. Kind Regards, Your Grupotel Parc Natural Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just returned from a stay at Grupotel Parc Natural & Spa, and we didn't want to leave! The hotel is absolutely beautiful, and the staff was awesome. It was our honeymoon, and we received top-notch treatment. No matter what we needed, the front desk staff and housekeeping took care of us (even giving me an elastic hair band when I needed one!) We would definitely return to this hotel if we come back to Mallorca.
Stayed 7 nights in Jul 2018
Response from the Grupotel Parc Natural Team on 2 Aug 2018
Dear Guest, thank you ever so much for your feed back! We are very happy to know that you did enjoy your stay with us and would be delighted to welcome you back very soon. Kind regards.

10/10 Excellent

Nemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmest welcome
I dont normally write reviews but I just want to say that the staff on reception went out of their way to greet us with a free drink upon arrival and extra early breakfast when we had to checkout before 6am! We had an amazing relaxing time. Great facilities, the spa is amazing and breakfast is outstanding.
Stayed 3 nights in Jun 2018
Response from YOUR PARC NATURAL TEAM on 3 Jul 2018
Dear Guest, thank you ever so much for your nice comments. We do really apreciate your words. We would be delighted to be able to welcome you again in our hotel and remain, with kind regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff. Wonderful Experience
Great Hotel, nice pool and beach access. Staff was friendly and very helpful.. they went above and beyond for us. Free & easy parking. Not my favorite area of Mallorca but still a nice/safe area, and easy access to other parts of the island. Overall a great experience. I would recommend this hotel to anyone.
Stayed 4 nights in Jun 2018
Response from PARC NATURAL TEAM on 26 Jun 2018
Dear Mark, thank you ever so much for your feedback! We are really happy to know that you did enjoy your stay in our Hotel and hope to be able to welcome you again soon. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid Expedia for “premier” room but not delivered. Otherwise excellent hotel. Superb staff!
Stayed 4 nights in May 2018
Response from Your Parc Natural Team on 26 Jun 2018
Dear Guest, thank you very much for having choosen our hotel for your holidays. We wish you had let us know your disapointment regarding your room while you were still with us, so we could have help you at that moment. We are happy to hear though, that you did enjoy your stay with us. We would be delightful to be able to welcome you again in our Hotel and we remain, with kind regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and a good location.
We stayed at this hotel because it was near the nature reserve, which was just a short walk away. The location for restaurants etc was very good, we ate in the hotel several times and the food was very good. The service was outstanding, the staff were always pleased to help and really seemed to enjoy what they were doing. All the staff said hello and asked if we were enjoying our stay. I would be very happy to go back to this hotel and hope we do so again. Overall we had a lovely relaxing time and enjoyed being at the hotel.
Response from Recepción on 14 May 2018
Dear Stephanie, thank you ever so much for your very kind words. They are the best motivation for our team. Knowing that we have contributed to make your stay more pleasant, it is a big pleasure for us. We would be delighted to wellcome you again soon in our Hotel. Kind regards from Parc Natural Team!

10/10 Excellent

Jill, Southampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break for a couple
Enjoyed easy access to a lovely beach for swimming. Pool great for smaller children, not much use for adult swimming. Restaurant food good but slightly limited for vegetarians. All staff excellent - polite and helpful. No local restaurants, but cheap regular buses to Alcudia and Porta Pollensa from outside the hotel door.
Stayed 5 nights in Jun 2017

10/10 Excellent

Ed, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definite 5* Hotel - Beautiful Beach
Fantastic hotel for everyone. Situated right on the beach, which was well maintained and not crowded unlike other hotels further along the coast. The staff would bend over backwards for any request, and the food was excellent. The nature park entrance is just across the road.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In short:
The combination of the excellent amenityies of the hotel with very good room service, exceptional spa and health trearments and food of equal outstanding quality made our stay a tremendous success.

10/10 Excellent

Jasmin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns rundum wohl gefühlt und kommen gerne wieder.
Stayed 6 nights in Mar 2024
Response from Parc Natural Team on 19 Mar 2024
Liebe Jasmink,vielen Dank für Ihren Besuch in unserem Hotel am berühmten Muro-Strand und dafür, dass Sie Ihre Erfahrungen auf diesem Webportal geteilt haben.Ihr freundlicher Kommentar hilft uns und motiviert uns, weiterhin mit der gleichen Begeisterung daran zu arbeiten, einen qualitativ hochwertigen und persönlichen Service anzubieten.Wir hoffen, Sie bald wieder im Grupotel Parc Natural & SPA begrüßen zu dürfen.Mit herzlichen Grüßen aus dem sonnigen Mallorca.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
service great, food great
Stayed 4 nights in Mar 2024
Response from Parc Natural Team on 17 Mar 2024
Dear Frank,Thank you for your comment and for your visit.We are glad that you enjoyed your stay with us and that you experienced the services we offer to our clients.I hope to see you again in the future.Kind regards,

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein sehr schöner und entspannter Aufenthalt.
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 2 nights in Aug 2023
Response from Parc Natural & Spa on 6 Sept 2023
Dear Thomas. Thank you for your visit and we are glad that your holiday under our roof was a success. We invite you again and wish you all the best. Parc Natural & Spa team.

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, volveria sin dudarlo
Excelente experiencia en el hotel. La ubicacion es perfecta, la playa muy linda. El personal del hotel es muy atento y amable. La comida espectacular!
Stayed 3 nights in Aug 2023
Response from Parc Natural & Spa on 30 Aug 2023
Estimada señora Costanza. Fue un gran honor y una gran alegría para nosotros recibirlo bajo nuestro techo. Nos alegra que haya podido disfrutar plenamente de la comodidad de nuestro hotel y de la belleza de nuestra maravillosa isla. Gracias por sus amables palabras, que ya han llegado a nuestros amables empleados. Esperamos que este sea solo el comienzo de nuestra larga amistad y recuerde que en nuestro hotel siempre encontraremos un lugar para usted. Mientras tanto, desde nuestra preciosa isla, de parte de todo el personal de Parc Natural & Spa, os mandamos un cordial saludo y os deseamos una feliz vida.