Hotel is shabby and run down, not 5*, the one redeeming feature is the lovely staff who are very over worked. The room we stayed in had pubic hair everywhere, the ceiling leaked and the decor was that of a premier inn, not a single touch of the luxury that you’d expect from a 5* hotel or somewhere with such a grand exterior. The rooftop pool is very small but is a lovely feature it’s just a shame you can’t get drinks past 6pm. The food was mediocre. It’s a 3* at best, we moved to L’Avenida after 5 days here, which is a 4* but was exceptional, beautiful, incredible staff, the best food and it totally puts this hotel to shame.