Front of property

Reviews of Gran Hotel Sóller

5 out of 5
Gran Hotel Sóller
Carrer de Romaguera, 18, Sóller, Mallorca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 494 reviews" "
Rating 8 - Good. 141 out of 494 reviews" "
Rating 6 - Okay. 25 out of 494 reviews" "
Rating 4 - Poor. 9 out of 494 reviews" "
Rating 2 - Terrible. 2 out of 494 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
This is a beautiful older hotel in the heart of Soller. All elements of our stay were satisfactory or beyond. The staff, amazing. Breakfast great. Restaurant nice when you want to stay in with very good food and outstanding staff. You can’t go wrong here unless you don’t like an older hotel. It’s a beautiful older building with modern conveniences.
Stayed 6 nights in Oct 2023
Response from Gran Hotel Sóller on 20 Nov 2023
Dear Benjamin,thank you very much for taking the time to share your experience with us. We are thrilled you enjoyed your stay at the Gran Hotel Sóller and hope to have the opportunity of welcoming you again in your next visit to the island.Best regards

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gran Hotel Sóller on 20 Nov 2023
Dear Nick,thank you very much for taking the time to rate your experience at our hotel. We feel flattered you had a great experience with us and hope to welcoming you again in the future.Best regards.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 5 nights in Oct 2023
Response from Gran Hotel Sóller on 20 Nov 2023
Dear Lisa,thank you very much for taking the time to rate your stay at the Gran Hotel Sóller. We are glad you had a great experience with us and hope to welcoming you again in the future.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gran Hotel Sóller on 20 Nov 2023
Thank you very much for taking the time to rate your experience at our hotel. We feel flattered you had a great experience with us and hope to welcoming you again in the future.Best regards.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Soller
Stayed here for a wedding near by. Beautiful hotel and the staff were all amazing. The breakfast was fabulous
Stayed 4 nights in Sep 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived the day of the storm - everything was just perfect! We arrived before lunch but our room was ready already - they went out of their way to make us feel welcome - nothing was too much trouble. I will definitely be going back as we weren't able to get down to the Port because of the weather so I am going to go back!! Thank you!
Stayed 1 night in Aug 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Amenities
Excelente y muy bien ubicado.
Stayed 7 nights in Jul 2023

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were wonderful. Very warm and friendly and the breakfast was amazing. If you visit Soller, you have to stay at Gran Hotel Sóller!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sanjeev Singh, Warwick

Stayed 6 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but the air conditioner was not operating as maintenance guy said their computer controlled and that all windows and doors have to be closed. We may sure our door and window were closed but the air conditioner did not work.
Stayed 2 nights in Jul 2023
Response from Flavio on 10 Jul 2023
Dear Robert,thank you very much for choosing the Gran Hotel Soller for your recent stay in Mallorca.We are glad to know that you had a great stay with us and we apologize for the inconvenience with the air conditioning.There was unfortunately an error with the software so what the colleague was seeing on the software, was actually not really updated. Of course this has been already fixed and thank you for reporting this issue on the check-out.We hope to have the opportunity to welcoming you soon again.Best RegardsFlavio MirabellaGeneral Manager

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property
Wonderful location just off the bustling square and right near the train stop for the vintage tram to port soller - despite being in the heart of everything once inside the property quiet and staff was great kind and caring - room was great - pool deck wonderful and spa in basement great too - our hostess Paquita was particularly nice
Stayed 2 nights in Jun 2023

10/10 Excellent

juan carlos

Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old world charm staff professional breakfast fantastic . Room nice and clean . Easy to get about as Soller tight on the doorstep .
Stayed 5 nights in Mar 2023

8/10 Good

Patrick

Travelled with partner
Liked: Staff & service
*
Stayed 4 nights in Feb 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The reception was lovely, being greeted by a glass of wine was a nice touch. They were always helpful in answering all of my questions regarding my stay in Soller. The bed was comfortable and the breakfast was amazing! As was the breakfast attendant.
Response from Salvador Lorente on 9 Dec 2022
Dear Christina,thank you very much for taking the time to share your feedback with us. We are thrilled you had a wondeful stay with us and hope to welcoming you back soon.Best regards.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing comfortable friendly happy staff nothing too much trouble.
Stayed 7 nights in Oct 2022
Response from Salvador Lorente on 9 Dec 2022
Dear Adrian,thank you very much for your comments. We are delighted you enjoyed your stay with us and hope to welcoming you back in the near future.Best regards.

10/10 Excellent

Laurence Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the friendliest hotels weve ever stayed in, the staff are exceptional always smiling go above & beyond, special thanks to Barbara for being so lovely. Rooms are very nice , great hairdryer, so no need to pack your own .. beautiful bed linen , fluffy white towels & robes , small rooftop pool but gorgeous up there ! In summer i think it would be too crowded but this week was perfect . Last but nor least, the food ! Wow !! We only ate out one night as the food was too delicious at the hotel .. it was our 1st trip there but certainly wont be our last .
Stayed 4 nights in Oct 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not recommend this place enough. The staff was so amazing and helpful. The hotel was extremely clean and close to the town center.
Stayed 5 nights in May 2022

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Delicious and plentiful breakfast. Great staff. Would use this hotel again.
Stayed 5 nights in Aug 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was charming and staff were very helpful and accommodating, they and made our visit quite enjoyable. The food was wonderful (breakfast and dinner). Walking distance from amazing shops and other restaurants. Driving around the town and to other areas allowed us to see the beauty of Soller and other regions of Mallorca.
Stayed 4 nights in Aug 2022

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a great hotel
We had a lovely stay. Staff were so friendly and helpful at all times. The hotel itself and room was spotlessly clean and in good condition. Breakfasts were really great and had something for everyone. The spa facilities were most welcome and we made good use of. Lovely view from the rooftop pool and loungers of the mountain range! The hotel is also nicely situated with the main square and restaurants 3 minutes walk away.
Stayed 4 nights in Aug 2022

8/10 Good

Siri

Stayed 1 night in Aug 2022

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great staff.
Stayed 3 nights in Jul 2022
Response from Salvador Lorente on 28 Aug 2022
Dear Dominic,Many thanks for your recent visit and for taking your time to post your review on Expedia.We are glad that you rate so highly the friendliness and professionalism of our staff, who always go the extra mile to achieve full customer satisfaction. We consider our team to be the backbone of the hotel.It would be an honour for us to welcome you back soon.With best regards,Salvador LorenteFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable
Very enjoyable stay. One or two maintenance issues with our room but that aside a very good hotel with very friendly helpful staff
Stayed 7 nights in Jul 2022

10/10 Excellent

Stephen, Gloucester

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Hugues

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jul 2022

10/10 Excellent

rhona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff facilities and service
Stayed 1 night in Jun 2022
Response from Salvador Lorente on 10 Jul 2022
Dear Rhona, Thank you very much for your recent visit and for sharing your experiences at Gran Hotel Sóller with the Expedia community. We are delighted to read that you feel that choosing the Gran Hotel Sóller for your vacation in Sóller and that we met your expectatives. We are glad that you felt comfortable with our staff, who always try to be pleasant and helpful. We look forward to being able to welcome you back very soon here at the Gran Hotel Soller. Best regards,

10/10 Excellent

pasqual

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Loved every thing about this hotel. Location is perfect. Food was exceptional. Enjoyed eating outside beautiful grounds with live jazz on Friday nights. I would definitely stay here again.
Stayed 2 nights in Jun 2022
Response from Salvador Lorente on 3 Jul 2022
Dear Pasqual, Many thanks for your recent visit to the Gran Hotel Sóller and for posting this wonderful review on Expedia. We are more than happy to know that you enjoyed your holidays at the Gran Hotel, and that we met your expectations. Thank you for your comments about the food and breakfast, our kitchen staff will be very proud of your feedback. It is true that with our piano or saxo evenings the dinner in our garden terrace are unique in the valley. We hope to have the opportunity to welcoming you here again in the future. Best regards,

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short mountain break.
This is an excellent hotel. It’s situated just off the main square in Soller. The rooms are comfortable with super air conditioning and the staff are excellent, friendly and helpful. Breakfast is superb with fresh fruit a continental selection and eggs etc cooked to order. This was our first visit to the hotel but it won’t be our last!
Stayed 3 nights in Jun 2022
Response from Salvador Lorente on 3 Jul 2022
Dear Isabel, Many thanks for your recent visit to the Gran Hotel Sóller and for posting this wonderful review on Expedia We are happy to know that you found our services and facilities in our historial building were useful for your stay in Sóller. Thank you for your comments about the food and breakfast, which is make with local and fresh products. Our kitchen staff will be very proud of your feedback. We hope to have the opportunity to welcoming you here again in the future. With best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel - the staff are all excellent and well trained to provide the best service. Nice pool area. Bedroom and bathroom have good facilities, lovely linen and towels. The bedroom was small. Food both at breakfast and dinner was excellent . Close to centre with shops and restaurants.
Stayed 5 nights in Jun 2022
Response from Salvador Lorente on 3 Jul 2022
Dear Sir or Madame, Thank you very much for choosing the Gran Hotel Sóller for your holidays and for your kind review here on Booking. We are delighted to read that you feel that choosing the Gran Hotel Sóller for your vacation in Sóller was a good choice and we will pass on your encouraging words to our team who truly do an impeccable work that does not go unnoticed by our guests. Thank you for your comments about the food and breakfast, our kitchen staff will be very proud of your feedback. As you say, we are very fortunate to be in the center of the valley, in the heart of Sóller, close to the main facilities and services, but in a quiet environment. We hope to have the opportunity to welcoming you here again in the future. With best regards,

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second visit. We live the hotel and its staff. The location is perfect to have a quiet pool day then just walk out into the busy square to eat and shop. The hotel staff work really hard to make you feel welcome.
Stayed 3 nights in Jun 2022
Response from Salvador Lorente on 3 Jul 2022
Dear Clare, Many thanks for sharing your recent experience at the Gran Hotel Sóller and for your loyalty. We are more than glad to know that you enjoyed your holidays for second time at your home in Sóller. We are glad that you rate so highly the friendliness and professionalism of our staff, who always go the extra mile to achieve full customer satisfaction. Indeed we are very fortunate, to be located in the center of the valley, close to the main facilities and services, but in a quiet environment. It would be an honour for us to welcome you back soon. Best regards,

10/10 Excellent

Stanton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff is great. Hotel is beautiful and rooms are nice size with great bathrooms. Breakfast was as good as it gets. Location was perfect. Loved everything about this hotel.
Stayed 4 nights in May 2022
Response from Salvador Lorente on 10 Jul 2022
Dear Stanton, Many thanks for your recent visit and for taking your time to post your review on Expedia. On behalf of the entire team Gran Hotel Sóller, we want to thank you for your kind review. It fills us with joy knowing you enjoyed not only the property but that our great staff made your stay one to remember. It would be an honour for us to welcome you back soon. Best regards,

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated for Soller and the Port. Great staff, facilities, breakfast etc Hotel looking slightly dated, but would highly recommend.
Stayed 6 nights in Apr 2022
Response from Salvador Lorente on 29 May 2022
Dear Ian, Thank you very much for choosing the Gran Hotel Sóller for your holidays and for your kind review here on Booking. We are delighted to learn you found our team to be so welcoming and that the hotel location was of your liking. Indeed, we are very fortunate to be in a quiet area but close to all the town facilities. We look forward to being able to welcome you back very soon here at the Gran Hotel Soller. Best regards, Salvador Lorente Front Office Manager

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from 5 nights stay. Location is great just off the main square. The pool area on the roof is a huge plus, the views are stunning. Service was impeccable.
Stayed 5 nights in Apr 2022
Response from Salvador Lorente on 29 May 2022
Dear Christopher, Many thanks for your recent stay and for sharing your experience at the Gran Hotel Sóller. We are glad to know that you enjoyed overall your holidays at the Gran Hotel and we will forward your comments to our team, who truly do an impeccable work that does not go unnoticed by our guests. It would be an honor to welcoming you here at the Gran Hotel Sóller in a near future again. Best regards, Salvador Lorente Front Office Manager

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel with incredible staff
Fantastic hotel in a brilliant location. The staff were amazing and couldn’t do enough to help. Any request was dealt with immediately and everyone was super friendly. Special mention and thanks must go to Salvador Lorentz who made our stay very special.
Stayed 2 nights in Apr 2022
Response from Salvador Lorente on 27 Apr 2022
Dear Mrs. Wendy, Many thanks for your recent visit to the Gran Hotel Sóller and for posting this wonderful review on Expedia. We are delighted to read that you feel that choosing the Gran Hotel Sóller for your vacation in Sóller was a good choice and we will pass on your words to our team who truly do an impeccable work that does not go unnoticed by our guests. It would be an honour for us to welcome you back soon. Kindest regards, Salvador Lorente Front Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property. Great position in town.
Stayed 7 nights in Oct 2021

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

4/10 Poor

Paola

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I am sure this was once a nice hotel, but it’s incredibly old and outdated at this point. The rooms are ugly and everything inside feels old now. It’s really well-located, but the way it looked made me upset I paid so much to stay here. Aside from the look of the hotel, food is ok (we hated the dinner but enjoyed the breakfast), and the massage I got there was very good. Overall the experience was alright, but I wouldn’t stay here again if I returned to the area.
Stayed 2 nights in Oct 2021
Response from Flavio Mirabella on 17 Oct 2021
Dear Paola, thank you very much for staying with us at the Gran Hotel Soller and for posting your feedback. We are very sorry to hear about your disappointment with our rooms decor, we will definitely take this into consideration for possible improvements in the future. On the same time, we are glad to know that you enjoyed our central location, our Mediterranean breakfast and the massage from our therapist. We truly hope to have the opportunity to welcoming you again in the future and to offer you a better experience. Best Regards Flavio Mirabella General Manager

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Its in a perfect location to visit the square or the port ( tram stop is opposite the front gate). Would love them to provide filtered water rather than people buying lots of small plastic bottles of water. We don't mind paying but want the plastic to stop. Whilst we were there they switched from the tiny bottles of shampoo etc to big ones- fantastic! Food in the restaurants it's great. Would just like smaller portions at lunchtime- maybe you could do 2 sizes? Breakfast is great. Rooms are lovely. Most of the tv channels don't work unless you want Spanish or German speaking ones. We would recommend it as the staff were fantastic and couldn't do more to help.
Stayed 7 nights in Sep 2021

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Soller
Very nice place to stay, comfortable room, nice staff. Very good breakfast and ditto restaurant for dinner.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a charming place to book, stay and enjoy. The staff are very friendly and do a lot to make your stay memorable from the start to the end. The rooftop bar is knockout and the food and service superb. Well done to all the team.
Stayed 8 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant customer service in particular from the reception staff
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fabulous friendly hotel. Great staff and location
Stayed 7 nights in Aug 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not 5*
Hotel is shabby and run down, not 5*, the one redeeming feature is the lovely staff who are very over worked. The room we stayed in had pubic hair everywhere, the ceiling leaked and the decor was that of a premier inn, not a single touch of the luxury that you’d expect from a 5* hotel or somewhere with such a grand exterior. The rooftop pool is very small but is a lovely feature it’s just a shame you can’t get drinks past 6pm. The food was mediocre. It’s a 3* at best, we moved to L’Avenida after 5 days here, which is a 4* but was exceptional, beautiful, incredible staff, the best food and it totally puts this hotel to shame.
Stayed 4 nights in Aug 2021
Response from Flavio Mirabella on 30 Aug 2021
Dear alanna1912, thank you very much for your recent stay with us and for sharing your feedback here on Expedia. We are very sorry to know that you did not enjoy your stay at our hotel and apologize with you regarding the inconveniences you had with your room. Cleanliness if one of our highest rates department with scores over a 95%. It is not just us saying this but also previous guests on this same website or other platform that you also have used to publish already your review. That is why I cannot quite understand why, having stayed 5 nights at our hotel, you did not mention once to us the fact that you found hairs in your bathroom while here your are saying that "The room you stayed in had pubic hair everywhere". Our housekeeping does clean the rooms and a supervisor always goes afterward to check again the cleaning, this is part of our standards. I would like to express again my sincerest apologies for all the inconveniences and hope to welcoming you again in the future for a better experience. Best Regards Flavio Mirabella General Manager Gran Hotel Soller

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, stylish and amazing views
Very nice hotel. Nice pool and amazing views. Our room was in an annex which looked onto the road where there were deliveries. So worth checking which room you get.
Stayed 3 nights in Aug 2021

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classy little hotel
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An expensive treat but worth it, stayed in the deluxe suite with kids. Beautiful room, very clean. Pool is small but much appreciated in heat and lovely spot. Staff were very attentive.
Stayed 2 nights in Aug 2021