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Reviews of Brondo Architect Hotel

4 out of 5
Brondo Architect Hotel
Carrer Can Brondo, 4, Palma de Mallorca, Mallorca

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 562 reviews" "
Rating 8 - Good. 196 out of 562 reviews" "
Rating 6 - Okay. 88 out of 562 reviews" "
Rating 4 - Poor. 22 out of 562 reviews" "
Rating 2 - Terrible. 29 out of 562 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. No proper door to bathroom. Excellent breakfast buffet, and very convenient location.
Stayed 1 night in Apr 2024
Response from Brondo Architect Hotel on 16 Apr 2024
Dear Daniel, We appreciate your feedback, Daniel. We are glad you enjoyed our excellent breakfast buffet and convenient location. We will take your feedback about the bathroom door into consideration for improvement - we look forward to welcoming you back in the future!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel. The suite was great and all the staff were super helpful and the breakfast was lovely. The rooftop terrace was a lovely addition. We'd stay again and would highly recommend it.
Stayed 3 nights in Feb 2024
Response from Brondo Architect Hotel on 9 Mar 2024
Dear Linda,Your positive feedback is valued. Thank you for sharing your experience at Brondo Architect Hotel. We hope to have the pleasure of hosting you again.Sincerely,

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Brondo Architect Hotel. The hotel is very interesting and the staff was amazing! Damian was very welcoming and always had time to answer questions and good conversations. He even set a table for us on the terrace! Lovely! We would recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky but lovely property in an ideal location. We stayed in room 430, which was very spacious and had a terrace. The staff were great and couldn’t have been more attentive.
Stayed 1 night in Sep 2023

6/10 Okay

Frances

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023

10/10 Excellent

Yvonne

Stayed 1 night in Jun 2023

2/10 Terrible

Richard, New York

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had booked a premium double room which is supposed to be 258 sq ft but wasn’t. It didn’t have a proper bathroom. The toilet and sink was a pan elles area at one corner of the room while the shower was a paneled corner at the opposite corner of the room. The small tv (not 32”) was mounted high on the wall, similar to what you see in the hospital. Furnishing consisted of a mid sized Smeg frig, a small desk in an enclosed windowed alcove and an old, rattty looking stool. Breakfast was at a nearby cafe where the staff practically threw the food at you. When I showed friends photos of the room, they couldn’t believe we paid over 300 euros for one night. On the plus side, the room was clean and staff was helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Stayed 1 night in May 2023

6/10 Okay

Nadeem, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was expecting more for a 4 star property. Was ok premium room not so good value for money.
Stayed 1 night in Apr 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a very unique place
Stayed 1 night in Apr 2023

2/10 Terrible

Mel

Disliked: Staff & service, amenities, property conditions & facilities
The Hotel Room (630 named Richard) had a very strange food smell. We reported it, twice, to the management but it wasn't fixed during our stay. The room, albeit a standard room was very small, the hotel whilst they claimed they had a bar and a restaurant neither were open during our stay. Not great to be honest
Stayed 4 nights in Apr 2023

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Great location needs a better vision
The property was under going refurbishment. It was nosey and we were in a room with a lift only part way. It will be a lovely hotel but they should have made us aware that building works were happening and we could have chosen somewhere else. They charge for water which in a high rated accommodation there should be water available and 1€ for a coffee pod!! Tea and coffee should be available as a given.
Stayed 2 nights in Mar 2023

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Bring Earplugs
The hotel has a great central location. The hotel staff are very friendly and professional I had expected two beds. What I got was one bed and one sofa bed. The sofa bed was not particularly comfortable. The main bedroom was quiet according to my brother who slept there. The living room, where the sofa bed was located was far from quiet. You could hear every conversation from the street below. You could hear people walking up the wooden stairs that were immediately outside of my room. You could hear every word spoken by the people in the hotel reception. Breakfast was good.
Stayed 3 nights in Nov 2022

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, comfy bed, spacious room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space in a great location.
Stayed 4 nights in Sep 2022

10/10 Excellent

CATHERINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
Location is good, in Old Town, walking distance to many restaurants, waterfront, cathedral, shops. The staff at reception were really friendly & helpful. Lobby is stylish & breakfast seating area was nice & modern. Breakfast was ok, not a great deal of variety but had the basics (no pancakes!), but wasn't well replenished if you weren't there early (I don't mind asking to save extras being wasted but they had run out of a fair bit). I emailed before arrival to ask if they had oat milk & was told they did, but there was only soya which was disappointing. Not much at breakfast for vegans. And my partner found a staple in his cereal (nearly swallowed!), the breakfast staff apologised but no partial refund or anything. We paid for a premium double room, but there wasn't really anything premium about it, reasonably spacious but nothing excessive. I don't think there was even a headboard & decor was quite basic & boring- no character & unattractive fixings. Calling it "Architect" Hotel seemed to be a bit of an excuse not to decorate or finish things properly (bad paint job, poor grouting/sealant, etc., lots of exposed pipework ("rustic" in places but not for bedrooms). Shower area was spacious but shower tray was tiny & penned in, which was a poor use of the space, & the shower head was tiny with poor flow, so showering wasn't comfortable. Bed was thankfully comfy & AC was great. The bar was very expensive. We might return (short stay only) but I wouldn't pay over the odds for it.
Stayed 2 nights in Jul 2022

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures make the room look bigger than it actually was but it was nicely decorated and the bed was extremely comfortable. We booked their biggest room with patio terrace. The only problem we had was the AC fuse kept blowing and we had to reset but the staff was very helpful. The first nught the AC also kept leaking so we had to put the garbage bin under it to catch the water, but eventually it got fixed. Location was amazing. Right in city centre with amazing shopping and restaurants right next door. Love the boutique hotels in Palma.
Stayed 2 nights in Jul 2022

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken AC. Manager off duty. Tiny, ugly room. Ugh!
The stay was the absolute worst we had in our many weeks in Europe. The air conditioning was completely broken and the receptionist could not reach the manager. The room was small and dark and ugly — not sure how the hotel has a 4-star rating — but it was impossibly hot. We left and found another hotel in the old city of Palma, which was delightful The young woman at the receptionist desk could not get the AC to work, but did offer to let us use a small fan that is normally at the receptionist’s desk. It was a dreadful experience. Avoid this hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

Tingkham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Kimberley

Stayed 3 nights in Jun 2022

6/10 Okay

Eliza Mara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great but the handicapped toilet and the bed too close to the ground were an issue.
Stayed 1 night in Jul 2022

8/10 Good

emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it. Good room, good location. Gave us what we needed
Stayed 2 nights in Jun 2022

8/10 Good

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Manuel

Stayed 2 nights in Jun 2022

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great and the staff on reception very good. The room cleaning was to say the least haphazard-the duvet cover was ripped and never changed plus we had to constantly ask for supplies of shower gel It was also disappointing that the bar opening was irregular and the restaurant never open
Stayed 8 nights in May 2022

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice staff!
Great location! Pur suite was very cute and clean. We would have liked some plates toaster and utensils would have been nice. Overall we really liked our stay and would come again!
Stayed 5 nights in May 2022

10/10 Excellent

Miss Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff at the hotel were very friendly and helpful. The only drawback to the hotel is that the lift does not reach all floors
Stayed 2 nights in May 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very pleasant, professional and helpful. Breakfast delicious in lovely surroundings. Only slight downside was noise at night which went on till early hours, would definitely stay again.
Stayed 2 nights in Apr 2022

10/10 Excellent

Sara-Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A secret gem of a hotel
A great find. Good location 8 mins walk from rhe A1 bus stop from the airport. Good facilities. Quirky style. Comfortable beds and quiet at night. Breakfast was excellent and the staff kind and helpful. My one slight dislike is that on one side of tge hotel where we were one of the staircases didnt have a handrail..... which for me was a slight issue but not enough to object, mark it down or complain. My suggestion is that if you cant make a flight of stairs, ask for a room near the lift. Id definitely stay again.
Stayed 3 nights in Mar 2022

8/10 Good

trina

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large, had all amenities I needed , was comfortable only issue was street noise - Friday night on the street below was very loud. Staff were all super friendly and helpful
Stayed 4 nights in Jan 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the interior design and the family/ friendliness of all the staff.
Stayed 2 nights in Oct 2021

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful small hotel
The hotel was very clean and nicely appointed. The service was excellent, and both people that I interacted with were especially helpful for places to eat, transportation, and connectors I needed for cell phone.
Stayed 1 night in Oct 2021

10/10 Excellent

Luke, Sheffield

Liked: Staff & service, amenities, property conditions & facilities
Beautiful quirky boutique property. Lovely staff. Fantastic location. If you want a really nice base for a trip to see Palma the Brondo is perfect.
Stayed 3 nights in Sep 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel near the cathedral
Nicely decorated boutique hotel near the cathedral. This was my first time in Mallorca abs I’m glad I selected this hotel because it was in the middle of everything that I wanted to see. It is located near trendy shops and boutiques with many eateries nearby. It is a short walk out to the place where you can just hang out or soak up the gorgeous architecture and eat wonderful food. Mari and Sara are great hotel staff. And Sara, originally from Mexico had a lot of great advice for places to visit and locations to dine at during my stay. My room was an odd corner room, with a lumpy bed abs windows that needed to be cleaned on the outside. Otherwise it was nicely equipped, tiny, efficient and clean. The community rooms were large, tastefully decorated and I very much enjoyed my stay at this hotel. I would recommend to friends and stay again.
Stayed 2 nights in Jun 2021

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Lena

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2020

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it, will be back!
LOVED this place! brilliant staff who were so happy to help with recommendations of some great places to eat! thanks for a great stay! really nice location, quiet and central!
Stayed 3 nights in Sep 2020

2/10 Terrible

martin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing, not the room advertised.
I booked a junior suite with terrace for a very special trip as our wedding was cancelled due to covid. The room we were given did not have a terrace attached, we were then shown a small area that the staff struggled to unlock and told we could use that. The terrace in the pictures had a beautiful 4 poster bed, this had a very uncomfortable sofa. Not one of the pictures on Hotels.com was of the room we were given. I complained but was told sorry all the rooms you booked are full. I asked for a refund and would go elsewhere but was told no. I asked for the manage to call, he did not. We arrived at 9am so we could have been told then that the room we booked was not available but we were not. The room we had was not comfortable at all. The sofa looking at the sink, the TV was above the kitchen area. We were 2 flights up but could hear every word from reception. Not relaxing or enjoyable in any way. I just feel for reception staff that the manager left to deal with this. i will be pursuing a refund.
Stayed 2 nights in Sep 2020

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Eclectic hotel in the heart of Palma de Mallorca. Breakfast was amazing and so was the service.
Stayed 1 night in Sep 2020

6/10 Okay

Kimberly

Stayed 1 night in Sep 2020

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff Fantastic location Room very clean Window quite small Strange bathroom not closed, no wall with the bedroom A lot of noise !
Stayed 5 nights in Aug 2020

4/10 Poor

Sheena Grace

Disliked: Staff & service, property conditions & facilities
So-so
My arrival was okay, I was welcomed by a male receptionist with a friendly face who gave me some info and map of the city. I was disappointed that there is no direct lift that can bring you to the rooms. You had to pass through the restaurant (on 1st floor) if you want to use the lift from the lobby then make your way through the circular staircase until the 3rd floor. Upon entering the room, i was greeted by an old smell(same like that of a dead rat but maybe its from the wood material used in the room) for my entire stay. To be fair, the room is cosy and looks amazing BUT if you’re a LIGHT SLEEPER, noise from outside bars creep in through the windows. Tourists’ scream, laughs of customers from restaurants can be heard even in the middle of the night. Heater does not work, the room was very cold even at 29 deg. No free bottled water provided. But there is Nespresso coffee and tea. Also, THEY OFFERED A FREE DRINK at the bar on the first night after connecting to the hotel’s internet. Also, another bad point is, every time I ask for help at the reception, about something or any questions, they couldnt help me because they dont understand or speak English that much. I only appreciate the young male receptionist who was able to help me on my arrival and taught me to use the SAFE as there was NO instruction provided on the machine. And the fact that I have a massive balcony is a PLUS!
Staircase and the door towards the restaurant
Stayed 3 nights in Dec 2019

2/10 Terrible

Sara Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unprofessional & low standards
Disappointed! We paid a lot of money for 3 nights stay and expected the quality that was shown in pictures and online. Outdoor gym was filty! No cleaners came to open up plastics on the machines, had not been wiped in months with sticky dust covering all equipment. Broken gym equipment thrown in the corner. We got so dirty from doing warmup our clothes and hands were black from ground!? I complained, no one did something about it. Next day same dirt! Breakfast not worth the price at all! Rather go out to eat! No healthy alternatives likes granola, only sugary pops. No berries (it was summer time) only melon daily. No variety, no pancakes as pictures promised. Very disappointing. Our room was smelling of cloak from toilet, got to change for last night to another room next to restaurant which people misunderstood for toilet since moustache on door!? We have a 1 year old who kept waking up from all the knocking on the door. I have written the manager an email for money back. I was offered an lousy voucher for 20%off next stay!? Are you kidding me!
Stayed 3 nights in Oct 2019
Response from Hervé Boluda on 13 Dec 2019
Dear Mrs. Cucucz, First of all we would like to offer our apologies for the incidents that you have had during your stay in our hotel in Palma, of which we have taken note and have helped us to correct those details that you have summarized in your email. These assessments are very important for the Brondo Architect Hotel team, since, as ambassadors of our brand, our work focuses on the quality and service provided to our clients inside and outside our establishment. Your contribution is an opportunity for us that we take in order to improve all the positive and negative aspects included in your overall assessment. We are sorry that we could not live up to your standards, that is why we offered you that discount for a latter date, as to be able to make it better for you. Unfortunately it seems that this solution does not work out for you. We would like you to come to visit us again to change your idea of us. Kind regards from Brondo Architect Hotel team