Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
68% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by A verified traveller from kent england

Well Impressed

Posted 08-Oct-2011
I really dont get the ppl that moaned about the complex, the only problem we had was ants. But overall the staff were very helpful and friendly, our patio door lock broke, and the receptionist phoned the maintenance guy straight away and it got sorted in minutes, the food and drink was great aswell. So for the moaners and groaners out there, moan about something worth moaning about!!
4 out of 5
for Couples
by A verified traveller from London, United Kingdom

completely acceptable

Posted 24-Sep-2011
We stayed for 4 days and found everything clean and tidy no complaints with the room, except that it was so far from everything (we were put in self catering which was well away from the all inclusive restaurant that we had paid for). But other than that the food was good with a fair selection, room pools and surrounding area were clean. And only 600m from Alcudias fantastic beach! Its not amazing but in the end you get what you pay for and what we got was acceptable.
1 out of 5
by A verified traveller

Posted 22-Aug-2011 on Hotels.com
Awful!! Never again! I was so glad I only booked one night,
3 out of 5
by A verified traveller from London, UK


Posted 16-Jun-2010
the recepcionist was very unhelpful trying to not work and pass me to others. Also at the check she gave lots os paper with trips information and map of the hotel however she didn tell me i was expected to read all those papers, after all i was there on holidays, not suppose to be reading piles of paper. and she didn explain that i had to leave the hotel before 12pm on the day of my clock out, therefore the locked my door, with luggage inside, claiming that this information was on the paper. however i didnt know that i had to leave this time, she didnt tell me, and was my first time there. i was sooooo dissapointed they said i had to pay more 25 euros to get my luggage, i was so happy with the hotel however after that moment, i changed my mind.
5 out of 5
by A verified traveller from uk

best holiday ever

Posted 16-Sep-2009
good quality entertainment every night, great beach a short boat ride over the lake great for kids, plenty of pools to choose from, nice room with a great view over the lake and complex, great for all ages. clean and good value for money.
1 out of 5
by A verified traveller

Food is disgusting...night life is great

Posted 17-Jul-2009
Family of five and we survived...it is a hike to the beach. The 'all inclusive' is worth it if you drink...food is horrid! Evening entertainment was okay...Stay again at this resort...prob not...Visited in July and there was NO A/C Have to say we are the type that make the best of it...so we made it fun...most would not!
4 out of 5
by A verified traveller from St Albans

Clean and comfortable but very big and impersonal

Posted 15-Jul-2009
I could not fault the hotel or food atall. It was always clean and our problems were always resolved. However the eating times were always very bsy and rushed and it felt like we were being rushed. Also the pools were very busy, people would reserve the sunbeds very early in the morning and we never got the chance to have a sunbed. These should be able to be rented.
3 out of 5
by A verified traveller from San Antonio, TX

Not impressed

Posted 26-Jun-2009
I thought this would be a family type of place to stay. It was not. The other guests had little regard for people sleeping in the rooms around them. At 3AM like clockwork, drunks would come in yelling and since there is no AC, it was necessary to have the balcony doors open. No security guard ever approached the situation. I just thought it was ridiculous. The all-inclusive was also a large disappointment. The food was either fried or soggy. I was hoping for a lot more than was recieved.
5 out of 5
by A verified traveller from Aberdeen

Great hotel for price

Posted 23-Jun-2009
Was a little worried when read the reviews of this hotel but when we arrived at night the reception gave us a lift to our hotel block. We were put in serena one and were given a two bedroom room with massive living room, separate kitchen and massive bathroom. our room was right at the end of the corner overlooking the swimming pool and lake looking over the whole of alcudia. We got a really good deal on expedia and was several hundred pounds cheaper than with the travel company. Food was varied, brittish dishes they even have Heinz ketchup ang HP sauce! Full english breakfast. lovely salad bar, classsic spanish food, paella, mussles etc every night, lovely deserts! Lovely fresh fruit at all meal times. We only saw ants when we left things on the floor which is a given really. When going out for the day the hotel prepare a packed lunch for you with cheese, bread, pate, fruit and a sandwich. All inclusive great idea especially with the state of the euro and free beer, spirits wine, cocktails, soft drinks etc from 10.30am til 11.30pm is not bad at all. The complex is very large and there are lots of people on the go. No air conditioning either which would not be good in july/aug. we went in june and were able to cope with this, just! On the whole was very impressed with holiday for what we paid.
2 out of 5
by A verified traveller from Birmingham

Good - if you are an eskimo

Posted 17-Apr-2009
The hotel complex itself it fabulous for families with children. The facilities are wide ranging with activities for the children However, the appartments are very cold both during the day and especially at night. You can hire a heater but at an iflated cost and there are very few heaters to keep up with the demand. The room itself was clean and basic and the maid visits once every two days so if you suffer from a towel OCD then you may struggle. The food is ok but many guests who had paid for all inclusive were critical of the quality and quantity of the food served and oftern drank and ate away from the complex whic kinda defeats the object of going all inclusive. We booked our holiday as a cheap break away from the UK which is basically what we got - cheap and basic. The coldness of the room was the biggest let down of our almost perfect holiday. If you are going to the comples i would strongly recommend you take some warm pj's especially for young children and on arrival book your heater!