Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
69% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from San Antonio, TX

Not impressed

Posted 26-Jun-2009
I thought this would be a family type of place to stay. It was not. The other guests had little regard for people sleeping in the rooms around them. At 3AM like clockwork, drunks would come in yelling and since there is no AC, it was necessary to have the balcony doors open. No security guard ever approached the situation. I just thought it was ridiculous. The all-inclusive was also a large disappointment. The food was either fried or soggy. I was hoping for a lot more than was recieved.
5 out of 5
Recommended
by A verified traveller from Aberdeen

Great hotel for price

Posted 23-Jun-2009
Was a little worried when read the reviews of this hotel but when we arrived at night the reception gave us a lift to our hotel block. We were put in serena one and were given a two bedroom room with massive living room, separate kitchen and massive bathroom. our room was right at the end of the corner overlooking the swimming pool and lake looking over the whole of alcudia. We got a really good deal on expedia and was several hundred pounds cheaper than with the travel company. Food was varied, brittish dishes they even have Heinz ketchup ang HP sauce! Full english breakfast. lovely salad bar, classsic spanish food, paella, mussles etc every night, lovely deserts! Lovely fresh fruit at all meal times. We only saw ants when we left things on the floor which is a given really. When going out for the day the hotel prepare a packed lunch for you with cheese, bread, pate, fruit and a sandwich. All inclusive great idea especially with the state of the euro and free beer, spirits wine, cocktails, soft drinks etc from 10.30am til 11.30pm is not bad at all. The complex is very large and there are lots of people on the go. No air conditioning either which would not be good in july/aug. we went in june and were able to cope with this, just! On the whole was very impressed with holiday for what we paid.
2 out of 5
Recommended
by A verified traveller from Birmingham

Good - if you are an eskimo

Posted 17-Apr-2009
The hotel complex itself it fabulous for families with children. The facilities are wide ranging with activities for the children However, the appartments are very cold both during the day and especially at night. You can hire a heater but at an iflated cost and there are very few heaters to keep up with the demand. The room itself was clean and basic and the maid visits once every two days so if you suffer from a towel OCD then you may struggle. The food is ok but many guests who had paid for all inclusive were critical of the quality and quantity of the food served and oftern drank and ate away from the complex whic kinda defeats the object of going all inclusive. We booked our holiday as a cheap break away from the UK which is basically what we got - cheap and basic. The coldness of the room was the biggest let down of our almost perfect holiday. If you are going to the comples i would strongly recommend you take some warm pj's especially for young children and on arrival book your heater!
2 out of 5
by A verified traveller from London

Stuffy and smelly

Posted 17-Apr-2009
The stench coming from our hotel room was already evident in the passage. It only got worse once we opened the room. It was a smell of old cigarette smoke and ash tray that has been clogged up in the room for the last month. The hotel service in this respect was not hlpful at all. I understand that no other rooms may have been available, but the fact that no help was offered to get rid of the stench left us to our won accord to get rid of the stench. Another piece of advice is not to go to Majorca on this particular hotel during April, as the weather can still be very bad, and the hotel room was extremely cold. They offered us a heater at a ridiculous price. Other that that, it is a good source of value. But make sure you get to breakfast early as you might just get left out or have to queue.
2 out of 5
by A verified traveller from London

Disappointed

Posted 13-Apr-2009
The first day we arrived the room was really cold and we had to order a heater (not free) at the reception. The phone was not working and they were doing some work on the T.V. During the night we realized that you could hear any sound coming from the bedrooms around us. Also it was really uncomfortable when we especially specified that this was our wedding anniversary and that we were in a room with twins bed. Part of the morning breakfast was really crowded and most of the time the basket of bread and croissant empty, most of coffee and fruit juices machines were not working giving you a very flat watery juice not even drinkable. The water from the tap tasted like a bleach. We supposed to have access to a gym however, it was closed for the whole week that we were there. One reception desk was only open and we had to queue mostly all the time to get some information. The bicycles option were cheaper than everywhere else. Also do not try to call reception, they cut you off after a while and answer only after the third or forth call. The receptionists were not paying attention to anybody; mostly they were talking together and we were waiting for them to finnish, "not even a hello or i will be with you soon". The place was surrounded by Pubs and English restaurants, not really good if you want to get away from London.
1 out of 5
by A verified traveller from Herts

A disappointing slice of Britain abroad

Posted 25-Oct-2008
On arrival, we were allocated to a room in the Minerva II block, which overlooked the recycling bins on Alcudia's main "strip". The room was very basic, and although the room had a kitchenette, the fridge didn't work and smelled like it hadn't been operational for some time. We were woken up at 6 am (before sunrise) every morning by a man operating a petrol powered leaf blower accompanied by a street sweeper. This continued for at least 2 hours. The strip was very noisy until past midnight with revellers returning to their accommodation. The included breakfast was a scrum - 8 buildings fighting for service in one restaurant - we didn't bother. The Hotel has a lovely location on the edge of the lagoon, but doesn't make the most of it. It caters to a mass market of primarily English travellers who are satisfied with a full English Breakfast, copy of the Sun and a sun lounger by a crowded pool. Not a resort for those seeking a bit of Mallorcan culture.
4 out of 5
Recommended
by A verified traveller from Birmingham

Basic but comfortable accomodation

Posted 14-Oct-2008
Basic but comfortable accomodation. Unfortunately no kettle in room. Asked for one at reception but never got one. Cleaners were a bit abrupt but speedy and efficient. Swimming pools everywhere ( or so it seemed ). Apartment block generally very clean and bright.
4 out of 5
Recommended
by A verified traveller from scotland

Had a great time

Posted 12-Oct-2008
me and my fiance went for 2 weeks. had a great time although wish we hadn't went self catering. there are limited cooking facilities which makes it difficult. rumour has it there is a lidl for shopping but we walked over all of alcudia and we never come across one. i would recommend alcudia for families but as a couple we found it very limited for anything to do. overall though we did enjoy our time there, appartments were nice and most of the time the weather was great. Save up your pennies though-we spent about 1000 euros while we were there. Very expensive place to do anything!
2 out of 5
by A verified traveller from derbyshire

accident waiting to happen

Posted 08-Oct-2008
Our room was in serious need of a rewire ,the lights worked on the 4th to 7th attempt on flicking the switch and one of the plug sockets was hanging out ,not what you need when you've got a 3 year old with you ,plus our floor gradually built up sand as it was never moped.
4 out of 5
Recommended
by A verified traveller from Cambridgeshire

I'd go back

Posted 13-Sep-2008
My partner and I have just returned from the Hotel Bellvue. We were lucky to be put into Fedra 1 on the 7th floor which gave us a fantastic view of the lake, the surrounding area and the bay. We were on a half-board package and couldn't fault the food although it was very much the same each night - we skipped 1 night to go out for a bit of variety. The staff were all friendly, all spoke English and were very helpful. Facilities on site were good - a variety of pools, several places to eat, shops, a kart track, tennis courts and a mini-golf course (which is a little 'tired' but it was fun). There was also a boat that took you across the lake to the beach - well, a short walk from the beach - saving you a 10-15 minute walk. My only issue was there was no air-con in the rooms - we melted during the night - and that it was all too English (but I kinda knew that before I went).