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Reviews of Hotel Palace de Muro

5 out of 5
Hotel Palace de Muro
Carretera Alcudia Arta, s/n, Km 1, Muro, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 233 reviews" "
Rating 8 - Good. 80 out of 233 reviews" "
Rating 6 - Okay. 24 out of 233 reviews" "
Rating 4 - Poor. 11 out of 233 reviews" "
Rating 2 - Terrible. 5 out of 233 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Monica R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Tim rrpp on 8 Sept 2023
gracia por visitar Be Live Collection Palace de Muro

10/10 Excellent

Genady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Tim rrpp on 28 Jul 2023
muchas gracias por visitar Be Live collection palace de Muro

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I took my young daughter here for a long weekend in April. We had a lovely time - beach, pool, Alcudia old town. The hotel was busy but not rammed and the pool area was quiet (the pool is not heated, as is standard I think, and so was quite chilly in April,
Stayed 3 nights in Apr 2023
Response from Tim rrpp on 17 Apr 2023
Thank you very much for trusting in the hotel Be Live Collection Palace de Muro. We are happy to read your opinion and experience and know that you spent a good time with us, we feel very satisfied. Looking forward to your next visit!

8/10 Good

Alina

Stayed 6 nights in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel like family and that just added to a great stay.
Stayed 4 nights in Jun 2022
Response from rrpp on 16 Jun 2022
thank you verry mucha for sharing your opinion with the travelers here on Expedia

4/10 Poor

Muniza

Travelled with family
Disliked: Amenities
The property is close to the beach and the beach quality is great. However this is not a five star hotel. The room was small for three people and we could have been given two double beds given that our wing was empty instead of three twin beds, one of which was a makeshift bed which was noisy and uncomfortable and plonked in one corner.Hospitality and generosity is seriously lacking.
Stayed 3 nights in Sep 2021
Response from rrpp on 16 Sept 2021
In this case we are really worried about your perception and we are sorry that during this time your overall experience with us it was not as you expected, we apologize for this. We would like to have the opportunity to serve you again in a next future.

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay
Our stay was only 2 nights but was very good. Excellent location , nice beach, great variety of food for breakfast and evening meal. It was spotlessly clean and felt safe during these uncertain times of COVID. Gym facilty were excellent. Would definitely recommend a visit and would definitely return again if visiting Majorca.
Stayed 2 nights in Sep 2021
Response from rrpp on 14 Sept 2021
Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests.

8/10 Good

Lee

Liked: Property conditions & facilities
More of a 4 star in my opinion.
For a 5 star hotel our standard room was very basic. Whilst the pool area was nice, the sun loungers were dirty and i had to wash off the bird poop myself. Food was basic, but they had only just re-opened after the lock down so its expected. Make sure you bring trousers for an evening for the restaurant, there's no mention of it on the hotel regulations but I got tuned away!
Stayed 3 nights in Jul 2020
Response from Tim Vermeulen Guestmanager on 14 Jul 2020
We appreciate your feedback about your experience, all the feedback received is very helpful for us to identify opportunity areas to improve our services. We are really sorry for the issues you had during your stay and please accept our most sincere apologies,

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous time spent at this hotel. Staff were great and made our stay here perfect. Great location too, right by the beach or you could spend your day relaxing around the pool. Highly recommend. We will be back.
Stayed 13 nights in Sep 2019
Response from rrpp on 14 Oct 2019
Thank you very much for your visit and taking a moment to write your experience during your stay. We really appreciate all your recommendations. We hope to see you again soon.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for beach lovers, quality hotel
Pros: beach not full of people; clean and comfortable rooms; quality food; great hotel for vacationers that just want to stay put and enjoy the beach and pool. Potential Areas for Improvement: WIFI, re-opening indoor dining restuarant for lunch, pay per view movie options in room. Summer 2019 was our second visit to this hotel. The location is excellent for beach lovers. There are limited hotels in the area and, as a result, the beach immediately in front of the hotel has significantly less people than other areas in Playa de Muro, a big plus as the beach feels "private". The hotel is clean with comfortable rooms. The room cleaning service and customer service in general is excellent. Food is high quality, although they no longer offer an indoor restaurant for lunch which is a bit disappointing. Our daughter enjoyed the Kid's club activities. The evening entertainment is good. Overall, the hotel offers a solid value and quality proposition for families who want to stay in one place to enjoy the beach, pool, and provide the kids with some activities. If you prefer a location with lots of restaurants, bars, and shops in walking distance, then I don't recommend this hotel. If we return to Mallorca, we'll stay at this hotel again.
Stayed 8 nights in Jul 2019
Response from rrpp on 2 Aug 2019
First of all, we would like to thank you for choosing Belive collection Palace de Muro for your vacation. We strive to offer unforgettable experiences and our team works diligently to communicate our brand through a dedicated and warm service, ensuring that all our guests get the best of experiences.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please note this hotel is advertised as 5 star hotel but does not provide a 5 star service. The rooms are so dated you could be confused that u have gone back in time to the 80’s. The bathroom still has a shower combi which would never be accepted in 5 star hotel . The tiling has never been updated and I have never seen actual tiles on the bedroom floor for a long time. So don’t drop your mobile phones There is actually no point in having walls between the hotels rooms as you can hear everything from other rooms . No complimentary water is provided in this hotel you have to visit the local shop or pay for water at the pool bar. The external walls haven’t seen a lick of paint since the last millennium . The swimming pool area has different types of sun beds of which some require a daily payment of €50 per day yes sun beds around the pool not on the beach. No ones uses these, apart from the owners friends, but they take up half the space around the pool! Also be warned inflatables are banned in the pool. There are hardly any sun parasols around the pool and as usual they are in high demand first thing in the morning . The owner has not bothered to purchase more parasols to meet the demand. The WiFi is free if you are willing to accept less than speed of 1mb or you can always pay for the premium WiFi’! Please do not waste your money on such a dated hotel where the owner is just interested in your money and is unwilling to invest any of it back into the hotel
Stayed 8 nights in Jul 2019
Response from rrpp on 2 Aug 2019
First of all, we appreciate having taken the time to comment on our hotel. We regret that your stay with us has not been pleasant. Your comments help us to improve our services to present and future guests. I will send your comments to the indicated department to ensure that this situation does not happen again. Finally, accept a sincere apology from the entire staff of the Belive Collection Palace de Muro

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Very quiet and private and relaxing. Secluded and switched off from the outside world
Stayed 7 nights in May 2019
Response from rrpp on 5 Jun 2019
thank you very much for sharing your nice wordes about your latatest holiday in our hotel,Please visit us again in the near future

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
3+ not 5 stars
I felt like the hotel was a bit dated especially on the outside. It wasn’t a 5 star hotel - more of a 3+ star hotel. We did stay at a 5 star in Palma and it was easily 2 stars above.
Stayed 4 nights in May 2019
Response from rrpp on 5 Jun 2019
Thank you for letting know your comments about your experience. All the feedback from our guest is very helpful to improve and detect details as yours.

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from rrpp on 5 Jun 2019
thank you for visiting Be Live collection Palace de Muro

10/10 Excellent

Paula Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled out weekend
Amazing stay!
Stayed 2 nights in Apr 2019
Response from rrpp on 8 May 2019
Thank you very much for visiting Be Live Collection Palace de Muro.

6/10 Okay

Aussie, Munich

Travelled with family
Liked: Cleanliness
Male staff quite rude. Air conditioning not turned on, it was still on heating only. Room temp around 24 degrees and nothing I could do about it. Pretty bad for a hotel of this X stars. Our room had a big king sized bed. It was obviously old as the mattress sloped on both sides so you end up at the very end of the bed, on both sides. Again, pretty bad.
Stayed 4 nights in Apr 2019
Response from rrpp on 5 Jun 2019
Thank you for letting know your comments about your experience. All the feedback from our guest is very helpful to improve and detect details as yours. We have reported each of your comments to the managers in charge to prevent this happen in the future to you or other guest

8/10 Good

Elaine, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in quiet location
Lovely hotel in quiet location, suited me but may not be for everyone. Nearby is shop & a restaurant. Breakfast excellent as was poolside tapas menu. If you get offer of half board at good price I would recommend you take it, even if you don’t use it every night, if not prebooked charge is €25 per person per evening. Side sea view definitely means it, I was as close to front as possible without being in a suite, view was just ok
Stayed 3 nights in Oct 2018

10/10 Excellent

Andrew

Excellent
Excellent in every way
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nice hotel in some respects, but not 5 star
Ludicrous restaurant policies where we told restaurants were full and needed to be reserved 24 hours in advance. Restaurant were never even half full. Hotel was trying to force everyone into the buffet restaurant - we were put into the position of having to leave the hotel to find food late in the evening - as they refused to serve us anything. Staff were nice - but poorly trained and entire hotel was understated. Rooms need upgrade, bathroom door could not be closed.
Stayed 6 nights in Aug 2018

6/10 Okay

Melanie

Not really 5*
The location of the hotel was fabulous - being right on the beach - , but the room was definitely not a 5* standard and was more 3* standard. Saying that.. being right on the beach was amazing, so I wouldn't discount going there again.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- right on the beach
A very nice hotel, right on a beautiful beach. Location is good, better to drive to the city of Alcudia for a dinner or just to walk around than to hang out around the hotel area. Overall had a great time
Stayed 7 nights in May 2018
Response from director on 18 Jun 2018
thank you very much for visiting our beautifull hotel and sharing your review with us.Please come and visit us again

10/10 Excellent

Linda, Maidenhead, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great setting and great staff
This is a stunning hotel and from the moment we arrived, nothing was too much trouble. All staff were extremely helpful and friendly. The outdoor facilities were great (although the pool was so cold!) and there was a beautiful sandy beach about 50 metres walk. The food was buffet style and excellent. A wonderful selection to suit all tastes. Shuttle bus to Port d'Alcudia was helpful and the overall location is great for exploring the north of the island.
Stayed 6 nights in Apr 2018
Response from manager on 11 Apr 2018
Thank you very much for sharing this great review about your recent stay at Palace de Muro. We are thrilled that you have enjoyed your stay and all the hotel facilities. We hope to welcome you back soon for another great experience with us. Warm regards.

10/10 Excellent

Ian, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in quiet location
An enjoyable and relaxing week in a stylish hotel. Staff were nearly all very helpful, cheery and polite. Food was good standard, and although only on a B&B package we did use the hotel buffet on several occasions as it was of a better quality than the standard hotel buffet offering. Having a car was almost a must - we noted large queues at bus stops heading into Alcudia much of the time.
Stayed 7 nights in Sep 2017

8/10 Good

Kate, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms on small side so would suggest if 3 or more book a suite. Standard rooms only suitable for 2. The sea food restaurant was exceptional. Evening entertainment very good. Location in terms of proximity to beach excellent too.
Stayed 8 nights in Jul 2017

10/10 Excellent

Andreas, Belmont MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for beach vacation
We had a great family vacation. Kids and parents loved kids club, pool and beach. Suite room was great (bigger than we thought). Highly recommended
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

holidayjune, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our fourth stay at this hotel and we will be back!
Perfect relaxing holiday for us (couple over 65). We travel a lot but look forward to this trip each year.
Stayed 10 nights in Jun 2017

6/10 Okay

bernard

Disliked: Staff & service
Forget the 5 stars, no more than 3 stars
Really not a 5 stars, not even 4 !! I bought a partial ocean view for $50 more, I got a view on the parking lot, you have to bend over the balcony to see the ocean..!! Hotel understaffed Pool in bad condition. Massage was less than average!! Restaurant upstairs was good
Stayed 2 nights in Jun 2017

8/10 Good

Andrei

Liked: Cleanliness, property conditions & facilities, room comfort
Slow service
Slow service, bad housekeeping. Overall a good stay but not a 5 star.
Stayed 8 nights in Jun 2017

6/10 Okay

serena

Liked: Cleanliness, room comfort
Great location - right on the beach
Fantastic beach and lovely quiet location near nature reserve. hotel may have been built as 5*, but does not give 5* service with little in way of entertainment during day or night. Pros: right on the best beach at playa du muro. Can walk to local cafes, or take local bus into alcudia or pollensa. Lovely quiet location. Nice pool, rooms very good Cons: No customer service. No activities - those advertised didn't happen. Kids club only suitable for very young children. Clientele mainly German & Russian
Stayed 4 nights in May 2017

10/10 Excellent

Bushra, Liverpool. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hotel, 2 pools and on the beach
Excellent experience, staff were amazing, I was traveling with my daughters, they enjoyed it very much, our room was not on the beach but it was big and had a great view of the mountains. Love it and we will go again for sure

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, polite and helpful staff.
We enjoyed every aspect of our stay, lovely room very good food and look forward to a return visit at some time.

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Incresibly nice hotel. We received a free upgrade to the suite upstairs which apparently was the best room in the hotel including beautiful sunrise ocean view and poll view. There is great variety for breakfast. Double beds are super comfortable, sound isolation is also great.

10/10 Excellent

stephanie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the beach
We were very impressed by the hotel and the area. It was just right for a relaxing holiday which Is what we needed this year.

8/10 Good

Sandra, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel - great staff
I went with friends for a weekend of late winter cycling. The hotel is massive and appeared deserted with very little in the vicinity other than more big empty hotels. The hotel was nice and clean and the food was good. My highest praise goes to the staff who were attentive to our every need and surpassed our expectations for service at every turn.

10/10 Excellent

Volodymyr, Kyiv, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the beach,no importance paym. Umbr.
Hotel close to the beach, and no importance that umbrella and sun-lounger payable (11,5€) Hotel has enough places and sun-lounges on the own territory. Nice landscape.

10/10 Excellent

Helen, Cambs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel in great location
Situated in Playa de Muro, a little way out from Alcudia Port and Old Town, this luxury hotel has a perfect spot right on the beach front giving you many miles of sand to walk. Although the hotel offers a perfectly reasonable evening meal/buffet in its standard restaurant it also has other restaurants, for which you need to make a reservation and more are available within walking distance. If you enjoy nightlife on your doorstep then this is not the right hotel for you but there is a very good bus service which picks up/drops off within 100 metres of the hotel which takes you into Alcudia. Also the taxi services are good. The spa is great with two saunas, Turkish bath/steam room, heated beds and jacuzzi, as well as a beautiful indoor pool. Visiting in October, the weather was not great so we did spend a bit of time in here. As you would expect for a hotel of this calibre, children are only able to use this facility at limited times, which, if you are an older couple with grown-up children and want a quiet get-away, is perfect but not so good if you have little ones. The outdoor pool is well kept and clean, although extremely cold in October. The rooms are very clean, lots of space and well appointed, although, disappointingly, no in-room tea/coffee making facility. The breakfast buffet is excellent with lots of choice to accommodate most tastes. Surprisingly, we found the bar prices to be very reasonable which is not always the case in higher end hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Quiet Air con, best Wi fi I have had in a hotel, range even extended to the beach! Good food, pool etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very good. Quiet air con, excellent Wi-Fi, food, pool, good nights sleep.

10/10 Excellent

erika, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent, right on the sandy beach.
Sea view room is spacious with every comfort possible. Plenty of sunbirds around pool, beach has sun umbrellas and sungbeds. Wifi is free and covers pool and beach area. Excellent food and always helpful staff. Thumb definitely up

10/10 Excellent

Christina, London

Liked: Staff & service, property conditions & facilities, room comfort
Very good family friendly hotel by the beach
The beach particularly in front of this hotel is not the best so I would advice a car to explore the island. However facilities at the hotel are fantastic and good quality food, always something different and such a variation we did not want to eat anywhere else. I only think the cleaner could have being more carefully when cleaning the bathroom and I would expect a 5* hotel to change your sheets daily not only make your bed. Apart from that staff was friendly and helpful and even when we arrived very late for check in and missed our dinner we found some food waiting for us at our room - very thoughtful of the management made us to feel very welcome!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
NOT A 5 STAR HOTEL
Arrived a few minutes after 11:00 PM hotel did not have anyone in reception, two new security people were at the front. They were kind and trying to help but had no authority. We had a reservation confirmation which they could not find and did not have power to check us in. Waited at the lobby for an hour after long trip while they kept calling for help. Most crazy process for checkin at what they believe is a 5 star hotel. The security people did not have access to enter credit card number so the next morning they locked us at our room. The entire lobby and main areas go completely dark at midnight (in a 5 star hotel??). Manager next day was even worse. Hotel was beautiful at some point, needs a lot of maintenance.

10/10 Excellent

Jennifer, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Helpful and polite staff and very clean. Good gym and spa which were both very quiet.

10/10 Excellent

Abbi, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glam hotel
It was amazing and glamorous. The staff were friendly and helpful and the hotel always looked clean

6/10 Okay

Helen & Keith, solihull, uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach
An ok hotel, definitely not as good as other 5 star hotels we have recently stayed in. Staff were reasonably helpful and polite, had breakfast which was standard buffet, nowhere to walk to in the evening for a good meal, a taxi ride to alcudia port which cost between 10 - 15 euros each way. Small things let the hotel down, lack of attention to detail really, just felt generally let down having recently stayed in iberostar and melia the standards were generally much higher. Good example, no soap in the dispenser in the bathroom upon arrival..... Pretty basic, the pool bat closed at 5, maybe because towards end of season, but we were there! The beach however was literally at the back of the hotel and was lovely! Overall probably 3/10 for hotel. Never felt compelled to write a review before!

8/10 Good

Kristen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice beach
Great stay in a lovely hotel on a great beach. The breakfast had a lot to choose from. The room was quiet.

10/10 Excellent

PIOTR, ORZESZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
hotel is incredible and food was amazing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

connie, england, brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday, didn't want to leave!
The hotel had a beautiful location right on the beach. The hotel was extremely clean and had a lovely modern feel throughout. The buffet breakfast and dinner was spectacular, offering foods such a lobster, fresh fish, Mexican night! My favourite! We ate at the pool restaurant at lunch times, Miguel the bar man was fantastic and very attentive! The reception staff were very helpful and were always smiling. The spa was lovely to go and take some time out from the sun. Overall a great stay for the money and we didn't want to come home!