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Reviews of Aparthotel THB Guya Playa

4 out of 5
Aparthotel THB Guya Playa
Carrer des Secret, s/n, Capdepera, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 144 out of 310 reviews" "
Rating 8 - Good. 130 out of 310 reviews" "
Rating 6 - Okay. 24 out of 310 reviews" "
Rating 4 - Poor. 10 out of 310 reviews" "
Rating 2 - Terrible. 2 out of 310 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
We had a spacious apartment with sea view. Everybody was really friendly and helpful.
Stayed 5 nights in Aug 2023
Response from Guya Playa Team on 15 Aug 2023
Thank you very much.Hope to see you soon

10/10 Excellent

Nicola

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view was breathtaking! (We had booked a sea view room).
Stayed 21 nights in Jun 2023
Response from Guya Playa Team on 26 Jul 2023
Thank you Nicola,your comment is greatly appreciated.Best regards

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
LOVE this hotel and especially the friendly staff!
This was my 2nd stay at this hotel, my whole family (ages 17-75) loves it here! Fantastic location with sea views, staff is very friendly and do their best to accommodate wishes. The pool is awesome, split with a separate deep end. Good food for a good price. Spa has a nice indoor pool with cool water - great during the heat wave. The guests are also nice, mostly families just enjoying the quiet and relaxed vibe. We will definitely be back. Thank you for a wonderful stay.
Stayed 2 nights in Aug 2022

8/10 Good

Craig

Liked: Cleanliness, room comfort
Good location, nice room, good breakfast, pool avg
Lovely clean room in good condition. Pool is average at best. Unattractive hand rail in the middle of the pool. Breakfast was good value and very well stocked. Lovely getting to eat outside before the sun makes it too hot.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Beautiful room with great view. Good breakfast, has everything!
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Best price / benefit
Pleasant stay. Staff is very friendly. Room was comfortable, spacious and clean. Bed was good (foam mattress, medium). Shower was strong, quite good. Breakfast and dinner were good (dinner changed every day based on different themes), but nothing special. I found the hotel location quite good, not too busy and within walling distance to restaurants and bars. There was free parking available in the street nearby. Only cons: there was a slight smell of cigarette in the room (which I also noted in other hotels in Mallorca).
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Incredible location with easy access to a great snorkeling and diving bay and the Agulla beach. The hotel has very inexpensive but great food. Great staff. Perfect vacation.
Stayed 21 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good thanks ,there was no area of concern regarding the property .generally in good and perfect location
Stayed 4 nights in Aug 2019
Response from The hotel management on 13 Sept 2019
Dear Guest, Thank you very much for your kind words and your feedback and your recommendation We are very pleased that you have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities and the food . For us It will be a pleasure , seeing you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

10/10 Excellent

Happy, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful and patient. The pool was great. Kids loved it. Rooms are clean and comfy
Stayed 13 nights in Aug 2019
Response from The hotel management on 4 Sept 2019
Dear Happy, Thank you very much for your kind words and your feedback and your recommendation We are very pleased that you and your family have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities and the food . And also a big thank you, for your nice words regarding our hotel and service , and we are very glad to hear that you have been very satisfied with our complete hotel service For us It will be a pleasure , seeing you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019
Response from The Hotel Management on 28 Aug 2019
Dear Guest, thank you very much for your very positive feedback. Kind regards The Hotel Management

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with beaches within easy reach and a scuba diving centre 2 minutes walk away. Food was excellent, tasty and lots of choice, variety of dishes changed every day. Staff were very helpful. Bit of a trek from the airport with young children (well over 2 hours on coach) but would still recommend.
Stayed 7 nights in Jul 2019
Response from The Hotel Management on 5 Aug 2019
Dear Guest, Thank you very much for your very positive comment and feedback. We are really happy to hear that you have had a wonderful time with us. Thank you very much that you have chosen THB Guya Playa as your holiday destination in Mallorca. We would like to thank you as well for your nice words regarding the staff. We are looking forward to welcoming you back again And send you kind regards from Cala Ratjada The Hotel Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location overlooking sea and mountains not having to rush for space by the pool
Stayed 6 nights in Jul 2019
Response from The Hotel Management on 13 Jul 2019
Dear Guest, thank you very much for your positive feedback. We are glad that you have enjoyed your stay here at the THB Guya Playa Kind regards The Hotel Management

10/10 Excellent

Joao

Great location with wonderful staff, breakfast was great and the amenities were good as well.
Stayed 5 nights in Jul 2018
Response from Marc Adrover, Reception on 10 Dec 2018
Dear Joao, Thank you very much for your kind comment. We are glad to see that you enjoyed your stay and would be pleased to welcome you again any time in Cala Ratjada. Best regards,

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
An Honest Review
We had spent 3 days in Cala D'Or in an all inclusive hotel, in amazing weather then drove up to Cala Ratjada and the Guya Playa. It was stormy but that shouldnt have affected some of the negatives below. First the positives - great local area, great rooms, good food. The Negatives. - NO kids club on Saturday PM or Sunday and no entertainment in Sunday night (we were staying Sunday to Monday) - we have 2 kids that needed a kid club and there was no prior warning it wasnt on, the gym is 6 exercise bikes and some weights, the drinks are more expensive than local restaurants, the staff are efficient but there were no smiling faces. So, given we were a family with 2 kids under 10, the lack of communication prior to arriving about no kids club totally changed our stay. We love being with our kids but equally they love going to kids clubs and having things to do. I left the feeling hotel that our money had been more important than our satisfaction
Stayed 1 night in Sep 2018
Response from The hotel management on 11 Sept 2018
Dear Mark, thank you for you feedback. First of all, we would like to apologize for any inconvenience suffered , in specially your children regarding to our offer of child entertainment and also the miniclub, and please note that we take your comments very seriously and we are currently working on improvements. we are really sorry for that, but it would like to inform you that we do have 6 days a week an entertainment show, only on sundays there is no show. And also the staf of the miniclub has his day off on sundays and saturday evenings. And all these information we do have on our bords in the hotel to inform our guests. Once again, we are really sorry, but on the other had we are very pleased that you have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities and the food . For us It will be a pleasure , seeing you back again at the THB Guya Playa probably for more days Thank you and remain with sunny regards The hotel management

10/10 Excellent

H, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel was well placed a nice walk to the shops and restaurants. Although pool was busy there were always sunbeds available. The staff were always very helpful and the rooms clean. Would definitely return. Have no complaints
Stayed 7 nights in Aug 2018
Response from Hotel Management on 1 Sept 2018
Dear Guests, Thank you very much for your kind words and your feedback. We are very pleased that you have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities. And also a big thank you, for your nice words regarding our staff and we are very glad to hear that you have been very satisfied with our complete hotel service For us It will be a pleasure too, seeing you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

8/10 Good

lyndsay, england

Liked: Cleanliness, staff & service, room comfort
Fantastic location
Great hotel overall. The location was perfect with great views and a 10 minute walk to marina. Room lovely, quiet, and comfortable. Breakfast was fab. My only negative was that the pool was a tad small for the amount of users, and as a result was too busy most of the time. Also staff allowed guests to 'keep' loungers all day by leaving a towel on a bed which I personally find selfish and rude. Because of this it is difficult to get a lounger. I would recomend this hotel overall... but it would be better if there were a rule against doing this.
Stayed 7 nights in Jul 2018
Response from Hotel Management on 3 Aug 2018
Dear Lyndsay, Thank you very much for your kind words and your feedback. We are very pleased that you have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities and the breakfast . And also a big thank you, for your nice words regarding to the hotel and the area, and we are very glad to hear that you have been very satisfied with our complete hotel service For us It will be a pleasure to see you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

8/10 Good

Simon, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a week's stay.
6 nights on Bed and Breakfast rate. Self catering studio that was a good size, spotlessly clean. Breakfast is buffet style, could get busy at peak times. I'm vegan so most of the options weren't for me, but plenty of fresh fruit, bread, jam etc Coffee was good too and they had a choice of plant based milks. Pool wasn't the biggest and got busy, I was surprised the amount of children as I had booked my stay before the school holidays. Unfortunately, there were quite a few people who reserved sunbeds with early morning towels. Staff were great, friendly and chatty and even though Cala Ratjada is predominantly a German resort, the staff spoke English as well. I'd booked this hotel as I'd seen it the previous year and thought what a great location, right on the sea front, Unfortunately I'd assumed that all rooms had a sea view, this wasn't the case. The only thing I didn't like was the balconies weren't very private i.e. the dividing walls weren't high enough and one of my immediate neighbours was a heavy smoker, which I hate the smell of so mean't I hardly used my balcony at all. The sofa bed in the room was quite utilitarian as a sofa as well, not the most comfortable. As a vegan, I cooked most of my own food. There are plenty of Spa shops with a limited range of produce and one Eroski supermarket within a 5 minute walk which was OKish. There is a Lidl and another large Spanish supermarket just out of town which was around a 30-40 min walk away.
Stayed 6 nights in Jun 2018
Response from The Hotel Management on 20 Jul 2018
Dear Simon, thank you for your kind words and your recommendation of our hotel THB Guya Playa, and also for taking your time to write us your nice and detalled experience. We are very pleased that you felt comfortable in our hotel and could enjoy a nice holiday. And also a big thank you, for your nice words for our staff, and we are very glad to hear that you have been very satisfied with our complete hotel service For us It will be also a pleasure to see you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Very good location - at the quieter end of the resort but with everything on their doorstep and in between the resort’s beaches. Good facilities for kids and decent food for a buffet style.
Stayed 7 nights in Jun 2018
Response from Hotel Management on 6 Jul 2018
We are really happy to hear that you have had a nice time with us. Thank you very much , that you have chosen THB Guya Playa as your holiday destination in Mallorca. We would like to thank you as well for your nice words regarding the our service and our food. We are looking forward to welcoming you back son here in the THB Guya Playa Kind regards, The Hotel Management

10/10 Excellent

Baz, Southampton,Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a lovely hotel and great staff
Stayed 7 nights in May 2018
Response from Hotel Management on 27 Jun 2018
Dear Baz, thank you for your kind words. We are very pleased that you felt comfortable in our hotel and could enjoy a nice holiday. And it is also nice to hear, that you have enjoyed your holidays with us in the THB Guya Playa and had a good impression of our hotel. And thank you very much for your nice words for the staff. We are looking forward to welcome you back again in THB Guya Playa . Best regards, The hotel management

10/10 Excellent

Terri, Cornwall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and perfect location
We had a wonderful 5 night half board stay. All members of staff were friendly and helpful. The food was very good - restaurant and serving areas were clean and again staff were so accommodating. We arrived early hours of the morning - 2AM and even then a light meal was made available to us. We could not fault this hotel and are looking forward to another visit.
Stayed 5 nights in May 2018
Response from Hotel Management on 27 Jun 2018
Dear Terri, Thank you very much for your kind words and your feedback. We are very pleased that you have spent such a great holiday with us, and that you have enjoyed the hotel and the facilities and the food . And also a big thank you, for your nice words for our staff, and we are very glad to hear that you have been very satisfied with our complete hotel services. For us it will be also a pleasure to see you back again at the THB Guya Playa Thank you and remain with sunny regards The hotel management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic from start to finish
Spent a week at THB Guya Playa Class in early September and it was a fantastic stay. The service is exceptional and the receptionist go out of their way to make sure you have a comfort stay. This is not a place where you arrive and bombarded with tons of extra charges. They make sure your holiday starts at arrival. The rooms are magnificent - we luckily had seaview which was fantastic, but the beds are comfortable (not to soft, not too stiff), it's modern, spacious, has all kitchen utilities you need for your short stay and on top of the cleaning ladies were wonderful - not intrusive but ensuring your rooms are cleaned, swept as much as you require. Then there's the room that was beyond perfect - every night a different theme and lots of choices, fresh food cooked by wonderful Eve right infront of your eyes and dessert table with tons of variety. On top of all of this, the location was outstanding. It's in a quiet side street, with mountain and sea view yet close to the most amazing beach (10 mins walk) and corner of the main street for restaurants, shopping etc. We truly enjoyed our stayed and want to thank THB Guya Playa for all of their hard work!
Stayed 7 nights in Aug 2017
Response from Gerencia on 28 Sept 2017
Dear Customer Thank you so much for your opinion. Best regards S. Sureda Manager.

10/10 Excellent

AJ, berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reachable to many places
New place , nice beach , nice people , nice food ,
Stayed 7 nights in Aug 2017
Response from S. Sureda on 28 Sept 2017
Dear Customer Thank you so much for your opinion. Best regards S. Sureda Manager.

8/10 Good

Marcus, manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Does what it say's on the tin
A good quality hotel with lovely staff. It's very German but that's Cala Ratjada for you. The entertainment at night was a bit lame but that's not our thing so it didn't really bother us. It's at the top end of town so quite a walk from the marina but close to the best beach. We also found the best places to eat were close.
Stayed 7 nights in Aug 2017
Response from S. Sureda on 28 Sept 2017
Dear Marcus, Thank you so much for your opinion. Best regards S. Sureda Manager.

8/10 Good

Dee, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It was a lovely hotel, so close to the beach and the views were just amazing! The rooms were very clean, up to standard. It was also kids friendly and they had a Kids Club that kept them entertained for some time. The only negatives for me were that the staff hardly spoke English and communicating was rather difficult. I did struggle to with food as it wasn't that nice. It was fresh and everything but the taste didn't do it for me... I don't think it's the hotel in particular as we tried to eat in other places, I just didn't enjoy it. Apart from that it was a lovely holiday.so peaceful and serene.
Stayed 4 nights in Jul 2017
Response from S. Sureda on 28 Sept 2017
Dear Customer Thank you so much for your opinion. Best regards S. Sureda Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi, the hotel we had been there would be five * * * * * it was fine fresh clean good service good staff i plan to go back next time i am satisfied
Stayed 6 nights in Jul 2017
Response from S. Sureda on 28 Sept 2017
Dear Customer Thank you so much for your opinion. Best regards S. Sureda Manager.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this place..
The service was not very good. The reception insisted me to pay the tax in cash ONLY, even though my hotels.com reservation email said everything has been paid for and I am good to go. Also, there is no parking. Good luck finding your own parking spot when you arrive late.
Stayed 1 night in Jul 2017
Response from Gerencia on 12 Aug 2017
Dear guest, Toursit Tax has to be paid in the hotel and can't be paid before your arrival on Mallorca. You can pay it cash and with visa. Thank you for your comment. Best regards

8/10 Good

Sofya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2017
Response from Gerencia on 28 Sept 2017
Dear Customer Thank you so much for your opinion. Best regards S. Sureda Manager.

8/10 Good

Laura, A

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful views from a lovely hotel
The hotel is really lovely and I can't fault anything however our holiday was slightly different as a result of the complete German domination in the hotel and the resort. We have absolutely no problem with travelling to places where there are mainly German tourists, which is why I didn't concern myself with the previous reviews saying predominantly German. We have done so on several occasions and enjoyed ourselves. The difficulty is that my son and daughter like to chat to other kids on holiday and couldn't do this. They also couldn't attend the kid's club or kid'a disco as they felt out of place. The entire resort is German focused. In shops and restaurants everywhere everyone speaks Spanish and German- very few people speak English at all and most restaurants don't have English translations on menus. The positive side to this is I had to try much harder to speak and read Spanish- which realistically we should be doing anyway! Even the hotel staff on reception couldn't understand us. I sound very xenophobic and don't want to give that impression at all as I am certainly not. Last summer we went to Germany and loved it. I just want to say that when you book a hotel in Majorca normally staff speak English and normally there is a mix of guests so my children can make friends and play with the others. On the whole once children realised that my two were not German they ignored them. We were delayed and called the hotel but were told to call back later as no one spoke English!
Stayed 7 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lack of focus in the costomer
Our stay wat absolutely disappointing. Overall we felt a lack of interest in customers necessities and comfort. 1. The restaurant is closed from 4 PM, and even though at night is a buffet, it was not possible to ask not even a sandwich! 2. The pool beds were always occupied and there was not any policy or help from the hotel on that important issue. 3. The swimming pools are dangerous since there are multiple ways to provoke an accident. The lifeguard is all, but a lifeguard, because is busy with other stuffs but not about child's security. Bad experience
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities.. and very Friendly
Great spa facilities and very friendly staff.. the book out time of 12noon better than most and pools are ideal for kids of all ages. German families mostly and was quiet by about 11am.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and resort but nothing British here.
Lovely holiday at Guya Playa, very nice hotel with friendly, helpful staff. We had disappointed first night as we were put in a studio with awful back Street view. As we had booked a one bed apartment this was annoying after a long journey and late arrival in the early hours of the morning. The reception were very helpful though and moved us to a lovely one bed apartment with Seaview. No quibbles which was a relief, so don't book a studio! Our stay was very enjoyable, clean hotel but very geared to all inclusive, no snacks served during the day at pool bar. The sunloungers were plentiful and comfortable but for some reason weren't set up if it was a cloudy day and guests had to organise their own. Think everyone likes to be by the pool even if the sun isn't shining?? The resort is very much taken over by Germans, which is fine if you don't mind Schnitzel and wartbursters at every single restaurant. No English food at all, so mainly ate at Italian restaurants but would have liked a choice. All in all a nice hotel with beautiful beach and lovely resort of Cala Ratjada about a 20 minutes walk away.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the family
We had a relaxed and fun stay at this hotel. Pool and beach very close. We had a room with a view of sea and pool. Only down side was wifi access was very slow to no existent at times.

4/10 Poor

lisa usa, washington dc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you ask for room 135
We stayed here last week...the only redeeming quality of the place was the view from our room. We were put into room 135 which undoubtably is the room was the best view. That is the only positive about this resort. The pool is small and you need to get up at seven AM on your vacation to fight off all the Germans for one stinking pool chair!!! It's Crazy! Now...lets talk about going "half board". When they say none of your drinks are included...they are NOT kidding. Get this...at dinner the buffet of garbage needed to be washed down with water. Seeing that there are only two waitress working the whole place my husband decided to get us all water from the water cooler. He no sooner sat down and we were approached by a manager and were told that we could NOT get water. We thought that there must be a language barrier. There is no way we couldn't get water. Nope...it's true. If you want water you need to pay for it...but no problem taking three extra bananas out of the place at breakfasts. Unreal. The bedding was discusting. Our duvet had two burn holes and the sheets were never changed. We found a large roach climbing up or of the drain as well. Tip: skip the pool and go to the amazing beach. Rent a fun slide/paddle boat for £15 an hour and grab a beer and pizza at a cute little restaurant directly ON the beach for £30...the bathrooms there are super clean too. Don't waste a DIME on gong full board or all inclusive. They have mini fridges in the room.
Lava rock climbing right outside our room.
Pool. Meh.
Nasty bedding.
Gross.

10/10 Excellent

Robert, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location
Thoroughly enjoyable holiday at this hotel. Room, hotel and pool area were all kept very well. Excellent location close to shops, restaurants and beach. Fantastic sea and costal views from our room too. Very family friendly and plenty to keep the kids entertained. Highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families in ideal location
A superb hotel - right on the sea front with the gorgeous Calla Angula beach a short stroll away. Spacious one bed apartments and soft play area for kids. The food was fresh and plentiful. Would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location.
Hotel very good, low level building. Good view from apartment. Pool small but adequate. Lovely cove for swimming and diving school right outside the hotel. Beach 10 minute walk away, looks lovely but smelly.
Response from Manager on 9 Sept 2015
Dear Guest, Many thanks for taking the time to post your kind words following your recent stay at THB Guya Playa Class Hotel. I was really pleased that you enjoyed your stay and enjoyed the great location of the hotel. We all look forward to welcoming you back again soon. My kindest regards, Damián Zanoguera Hotel Manager

10/10 Excellent

pj, norfolk england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel close to beach and busy port
We had a wonderful relaxing holiday, staff brilliant and friendly. Lovely location quite but close enough to bright lights. Only down side was evening meal a bit repetitive
Response from Hotel Manager on 20 Jul 2015
Dear Guest, Many thanks for taking the time to post your kind words following your recent stay at THB Guya Playa Class Hotel. I was really pleased that you enjoyed your stay and enjoyed the great location of the hotel. I have passed on your feedback to my team regarding the service you received and that was very much appreciated by them. We all look forward to welcoming you back again soon. My kindest regards, Damián Zanoguera Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing 5 day break
Very nice hotel within walking distance of the main harbour and also a great beach. Good location and nice views.
Response from Gerencia on 2 Jul 2015
Dear Guest, Many thanks for taking the time to post your kind words following your recent stay at THB Guya Playa Class Hotel. I was really pleased that you enjoyed your stay and enjoyed the great location of the hotel. I have passed on your feedback to my team regarding the service you received and that was very much appreciated by them. We all look forward to welcoming you back again soon. My kindest regards, Damián Zanoguera Hotel Manager

10/10 Excellent

Pauline, Southend on Sea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities
We had a wonderful relaxing holiday at a very nice hotel. The facilities at the hotel were excellent, well maintained and extremely clean. The position is close to the amenities in the town and walking distance to the picturesque harbour, which had lovely bars, cafes and restaurants. All of which were excellent value. The only complaint we could have was the size of the balcony which was very small and a little too close to next door, also the view was terrible it resembled something that you wold see on watchdog!!

8/10 Good

Mags, West Sussex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel for a quiet week
The hotel was very good. Cala Ratjada is a lovely place for a quiet holiday, although at the end of the season a lot of places had shut down,but did not affect us. There was no information at all in the hotel room, about the area or hotel, and found the reception staff uninformative. The room cleaning service was excellent and plenty of space and a small kitchen area for making snacks and breakfast. We had good meals in the town in the evening. The area is beautiful with sights to see with a hired car, which was very easy to arrange.

8/10 Good

Anita, Ipswich UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a good price
Having arrived at midnight in a thunderstorm, we got a warm welcome and the staff were friendly and prompt to aid in any situation. Hotel is close to the sea, in a quiet part of the town.

8/10 Good

marilyn, swansea wales u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Near to diving cove and short walk to beach.Staff very friendly.Only downside mainly Germans staying there so limited conversation with other guests.

10/10 Excellent

Michelle, Langley, BC, CANADA

Liked: Staff & service, property conditions & facilities, room comfort
Gorgeous views
The Guya Playa was in an amzing location. We had an oceanfront view that made it all worth while. We had a little challenge with ants, but the staff were eager to make sure they were gone. In a climate like that, it is totally understandable.

8/10 Good

Daniel Friedrich

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Guya Playa Team on 19 Oct 2023
Gracias por su valoración.Esperamos volverle a ver.Saludos

8/10 Good

Bettina

Travelled with family
Liked: Cleanliness, property conditions & facilities
sometimes to loud
Stayed 7 nights in Sep 2023
Response from Guya Playa Team on 9 Sept 2023
Gracias por su comentario.Intentaremos mejorar.Esperamos volver a verle.

10/10 Excellent

Laura, Salassa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tutto eccellente. Non saprei trovare un difetto
Stayed 8 nights in Aug 2023
Response from Guya Playa Team on 31 Aug 2023
Grazie mille delle sue parole.Speriamo di rivederci presto.

10/10 Excellent

MANUELA, Salassa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Eccellente posto in mezzo a cale bellissime. Ottimo cibo, ottima struttura. Consigliato
Stayed 7 nights in Aug 2023
Response from Guya Playa Team on 29 Aug 2023
Grazie Mille per le sue parole.Speriamo di rivederci presto.

10/10 Excellent

yusuf

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fabtastico equipo, las vacaciones con sonrisa y todos muy amable. Ubicaccion perfecto para salidas de playa , saltar de roca, buceo, compras etc…
Stayed 16 nights in Aug 2023
Response from Guya Playa Team on 24 Aug 2023
Muchas gracias por su comentario.Esperamos verle de nuevo

10/10 Excellent

Anderias Ali

Travelled with family
Liked: Cleanliness, amenities
Sehr gut für Familien
Stayed 6 nights in Aug 2023
Response from Recepción on 12 Aug 2023
Gracias por su comentario

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness
Wir hatten ein schönes Zimmer mit Meerblick was uns sehr gut gefallen hat. Ich denke ein Zimmer ohne Meerblick in dieser Anlage kommt nicht in Frage bei diesem Ausblick. Die Anlage ist in allem etwas in die Jahre gekommen und nicht unbedingt ein 4 Sterne Standard. Wir hatten Halbpension gebucht und leider ist das Essen besonders Abends eine Frechheit. Sowohl das Angebot als auch Qualitativ eher maximal 3 Sterne Niveau, was und dazu gebracht hat das wir jeden Abend in die umliegenden Restaurants essen gegangen sind. Wie die Top Bewertungen für das Essen auf diesem Portal zu Stande kommen ist uns ein Rätsel und auch nur schwer zu glauben. Leider haben wir uns von den Bewertungen etwas blenden lassen
Stayed 6 nights in Jul 2023
Response from Recepción on 5 Aug 2023
Lamentamos que la comida no fuera de su agrado, agradecemos sus comentarios Cordiales saludos