The staff was amazing. Right from Check in, to concierge, to restaurant staff. This hotel is attached to the Mall of Emiretes. You walk through the mall a few minutes and get to the metro. Walk down to the other end of the mall and get to the hop on hop off bus tour. The bed was super comfortable, and they had pillow options if you didn't like the pillow they originally provided. We had a great stay and would definitely stay at this hotel again!!!
Staff were the best part of my hotel stay. Upon arrival you are greeted by hotel staff who take your cases from the taxi, give you a cold towel to freshen up and a warm chocolate cookie for each resident at the desk when you check in. Kainat was great at the desk, George was a polite and helpful member of the staff as was Ivan who remained professional at all times. Anina who is a manager at the hotel was very accomodating and helpful and saw to it that we were comfortable at all times.
The hotel itself has a gym (although for weightlifters there are only dumbells and three machines) plus the weights only go upto 24kg for each dumbell. There are treadmills and bikes and an area to use the mat. there is steam room, sauna and a very small swimming pool which is in the shade of the hotel building for most of the day. The breakfast is epic, lots of choice and fresh, clean food, tea is not dispensed by a machine, rather you get your meal from the buffet and order tea at the table (and it arrives in minutes). We didnt want to eat scrambled eggs that were pre cooked, so my wife and I asked for fresh eggs which were also cooked up in minutes.
Rooms are clean, spacious, toiletries are by crabtree and evelyn, rooms come with bath tubs, widescreen tv, comfortable bed and all the expected amenities such as wake up call, room service etc.. the room service was excellent quality, the oriental chicken and the lentil soup were very good, i'd write more but have run out of space!
Sameer from London, England
Be welcomed with a warm chocolate chip cookie upon arrival at the DoubleTree by Hilton Dubai - Al Barsha Hotel - Residences …More
The Ibis is located an easy walking distance to the Mall of the Emirates, which also has a Metro stop. The Metro is an easy and efficient way to get around Dubai.
Our room was very clean and comfortable. The lobby area has a bar and a cafe/restaurant. The Ibis is connected to the Novotel next door, so one can also access the Novotel restaurant. The reception staff asked if we were interested in some tours. We did book two tours - a half day city sightseeing tour and the evening desert safari tour - both of which were excellent and good value.
The Mall of the Emirates is an amazing shopping and entertainment centre and it's hard not to get lost once one is inside!
Roberta from Perth, Australia
Ibis Mall of The Emirates is located on Sheikh Zayed Road, next to Mall of the Emirates & Ski Dubai. It is only a short drive …More
Book and pay at your peril.
Hotel management conduct EXTREMELY unprofessional. Booked and PAID IN FULL for the period 04/10/2014 to 08/10/2014 (4 nights). I took great care in choice and based decision on LOCATION and price. Advised hotel of late check in ie. 01.00am of the 05/10/2014. Arrived at 02.00am to find room was given away. Not very apologetic, just said we will find a replacement, did not argue as very tired and early hours of the morning. Substitute hotel NOT GREAT and location not ideal. Had to spend on taxis which was not warranted.
MY ADVICE TO ALL TRAVELLERS - DO NOT BOOK AT RICHMOND GREEN HOTEL DUBAI AS YOU MAY NOT HAVE A ROOM WHEN YOU ARRIVE. NO APOLOGIES FROM MANAGEMENT
This was a great find. Very centrally located, right next to the Mall of the Emirates and 2 Metro stations. I had serious trouble with my luggage on Emirates Airlines, and the hotel staff were all over it and calling the airline several times a day pushing them to deliver it to the hotel, which eventually happened after 3 days.
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