I was really looking forward to staying at this place. It was in the heart of the old colonial Santo Domingo and the photos looked spectacular. Don't get me wrong the place is beautiful, however, the service was disappointing. The problem arose as they were having a wedding at the hotel the exact night we were staying there. For a hotel that I paid 230 dollars for I should have been informed in advance. This meant that we were basically surrounded by wedding guests - our room was right next to the lobby on the ground floor where welcome reception was held and where drunk guests made noise throughout the night. We were not allowed to go up to the terrace as that was reserved for the wedding as well and a wonderful plaza adjacent to the hotel in front of the old colonial church was off limits as well as - you guessed it - it was reserved for the wedding. Loud music continued throughout the night so we couldn't sleep. After complaining to the manager in the morning - we were told that they would look into refunding us some of the money paid - unfortunately I have not heard back from them yet despite leaving my phone and my email address. My advice is - try to avoid this place
Matko from NYC
Billini Hotel is a historical luxury establishment situated in the ancient heart of Santo Domingo the first city in the new …More
Stayed in this hotel and consider it the best hotel in DR because of its modern rooms, all facing the ocean, free reliable wi-fi all over the hotel, prompt service, great, not too big not too small lobby, marble floors, great food, and excellent location in the middle of the city's night life.
"ONE OF THE BEST EXPERIENCES, LOCATION, CLEAN HOTEL"
RESERVED FOR SIX NIGHTS BUT DUE TO SITUATION NECESSARY TO LEAVE AFTER ONLY THREE NIGHTS. STAFF IS EXTREMELY FRIENDLY AND HELPFUL. LOCATION IS GREAT, PRICE IS VERY REASONABLE. BREAKFAST WHERE EVER YOU WANT IT. FROM THE ROOM TO THE PATIO OR TO THE CENTRAL AREA. WE HAD OUR CHOICE OF FOUR ROOMS AND COULD PICK WHAT WE LIKED. REALLY I WOULD HAVE LOVED TO FINISH OUR TIME IN THIS HOTEL BUT WHEN WE LEFT WE WERE TOLD THAT IF WE RETURN WITHIN ONE YEAR TO LET THEM KNOW AND WE WILL HAVE CREDIT FOR THE DAYS WE MISSED. WE WILL BE BACK TO THIS HOTEL, IT IS VERY CONVENIENTLY LOCATED TO NIGHT LIFE NEAR THE WATER. ROOM SERVICE IS GREAT AND THE STAFF DO ALL THEY CAN TO INSURE YOU HAVE A PLEASANT STAY.
The airconditioning was very noisy ,there was no kleenex tissues
There was no one to help with the suitcases on arrival or departure
When they asked how I wanted my eggs I would have loved to have said with bacon or ham...but they were just eggs on their own
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