Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Palmasol Puerto Marina

4 out of 5
Hotel Palmasol Puerto Marina
Avda. del Mar nº 7, Benalmádena, Malaga

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, lovely staff. In a great location, highly recommend.
Stayed 5 nights in Nov 2023
Response from recepción on 30 Nov 2023
We are very pleased to hear of your general satisfaction with your stay and hope to see you again soon.Kind regards

10/10 Excellent

Antony

Liked: Property conditions & facilities
Very good hotel and food was nice room was clean too and comfortable
Stayed 2 nights in Nov 2023
Response from recepción on 30 Nov 2023
We are very pleased to hear of your general satisfaction with your stay and hope to see you again soon.Kind regards

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a very cold pool.
Nice hotel. Ridiculously late check in at 4pm though, I thought maybe it was 2pm but my fault for not reading it. Lots of construction going on around the area, but not the hotels fault. Room was adequate and spacious. The biggest let down for me was the swimming pool. Absolutely freezing, never known a hotel with such a cold pool. It’s a real shame as the pool area is beautiful.
Stayed 3 nights in Nov 2023
Response from Hotel Palmasol on 15 Nov 2023
Dear Gary, thank you for choosing Hotel Palmasol and for taking the time to share your experience with us. We apologize for any inconvenience caused by our check-in time, which is clearly stated on our website and confirmation email. Regarding the pool, please note that it is an outdoor pool and the water temperature may vary depending on the season. We appreciate your feedback and hope to welcome you back in the future. Best regards.

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from recepcion on 9 Sept 2023
Good morning,Thank you for your score, we hope to see you again soon.Kind regards

8/10 Good

Alan

Stayed 7 nights in Jul 2023
Response from recepcion on 10 Aug 2023
Good morning,Thank you for your score. We hope to see you again.

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so clean, entertainment great, had a fabulous stay.
Stayed 10 nights in Jul 2023
Response from recepción on 22 Jul 2023
Thank you for your score. We hope to see you again.

6/10 Okay

Jen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel was opposite a massive building site. we were all-inclusive gold plus, but this still meant we were only allowed to order 2 drinks each at a time (includes both alcohol and soft drinks) and the bar had a long queue most of the time so it put you off going to the bar. it felt like access to water was restricted the whole holiday. there was no bottled water put in the rooms for us and none available via a water fountain or anything which meant you had to go to the bar which was a mission! the staff seemed to say no to everything you asked which was very odd customer service! they were understaffed and often only 1 staff member working the bar which meant an extremely long queue. however the food at the hotel was very good.
Stayed 6 nights in Jun 2023
Response from Quality Department on 18 Jul 2023
Dear Jen,Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. Your feedback about the drink ordering process and access to water is duly noted, and we will work on improving these aspects to provide a better experience for our guests. We appreciate your compliments about the food, and we hope to have the opportunity to welcome you back in the future, with an enhanced level of service.Best regards

8/10 Good

DEBRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer hols
Lovely hotel, but not fully accessible for wheelchair user. No access to gym and steep slope on road down to marina
Stayed 7 nights in Jun 2023
Response from Quality Department on 18 Jul 2023
Dear Debra,Thank you for your kind words about our hotel. We truly appreciate your feedback and apologize for any inconvenience caused during your stay. We acknowledge the need for better accessibility for wheelchair users and are actively working on improving our facilities. Your input is invaluable, and we hope to welcome you back in the future with improved accessibility features.Best regards

10/10 Excellent

terry

Stayed 3 nights in Jun 2023
Response from Quality Department on 18 Jul 2023
Dear Terry,Thank you very much for your great rating! We look forward to welcoming you back soon.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely family friendly hotel It ticked all our boxes Its in a lovely location, our room had a beautiful almost panoramic view of the marina, it was very clean, modern decor, with friendly staff It is up a slight hill we had two buggies and didn’t struggle but if you have a wheelchair it may be more challenging The food options were good and vast and we’re continually freshly topped up throughout service Pool was clean and lifeguard was always present The bars in the hotel looked good but were quite busy after 10pm. We didn't stay for any of the entertainment but it was advertised in the hall with the entertainment schedule I would just say that there was no trolly to help move suitcases around which was challenging with 3 kids and 2 buggies but we sorted it in multiple trips. (However it would have definitely helped to have one available) I would definitely return and recommend
Stayed 3 nights in Jun 2023
Response from recepción on 21 Jun 2023
Thank you for providing us with your feedback, we hope to see you again soon.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy room
The hotel is nice but where my room was situated I could hear noise most of the time that kept waking me up
Stayed 4 nights in Jun 2023
Response from recepción on 21 Jun 2023
Good morning,We are so sorry for inconvenience, because of construction works we have noise now. Next time pass to Reception and we change the room.Kind regards

10/10 Excellent

cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best on coast
We stayed for 3 night's. We booked this hotel as we wanted to be close to 24 hour square where all the night life is. The position of the hotel for night life, beach and bars is perfect. The breakfast was one of the best I've ever had( and I've travelled a lot). Plus the staff are again some of the best in my travels. I will DEFINITELY be back 😊.
Stayed 3 nights in Jun 2023
Response from Quality Department on 16 Jun 2023
Dear Cherry,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at Palmasol. We're truly honored to be considered among the best in your travels when it comes to our staff. Providing exceptional service and creating a warm and welcoming atmosphere are top priorities for us, so your kind words mean a lot to our team. We'll make sure to share your feedback with them, as it will serve as motivation to keep delivering exceptional service to all our guests.We can't wait to welcome you back to our hotel in the future. It would be our pleasure to have you as our guest again, and we'll strive to make your next visit even more memorable. If there's anything specific you'd like to see or any requests you have for your next stay, please don't hesitate to let us know. We look forward to creating another wonderful experience for you.Kind regards,Quality Department

10/10 Excellent

Giselle

Stayed 1 night in Jun 2023
Response from Quality Department on 18 Jul 2023
Dear Giselle,Thank you for your great rating! We look forward to welcoming you back soon!

4/10 Poor

Mrs S E

Travelled with group
Disliked: Property conditions & facilities, room comfort
Enjoyed our Friends, hotel not great
Friends for a big birthday. Food & Drink was good. Brilliant location for the Marina & nightlife. Rooms very small & basic, very disappointed. Did all-inclusive, however this meant we didn't get the best treatment. Security was very rude of an evening & spoke to us like children. Wouldn't stay again!
Stayed 7 nights in May 2023
Response from Quality Department on 25 May 2023
Dear Mrs S E,Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words regarding the quality of our food and drink offerings, as well as our brilliant location near the Marina and nightlife. We understand that celebrating a big birthday with friends is a special occasion, and we're glad you chose our hotel for this important event.We apologize for any disappointment you experienced with the size and basic amenities of the rooms. We strive to provide comfortable and well-appointed accommodations for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our facilities.In relation to our security, as important to us as other departments, we have to clarify that they work to guarantee the security, rest and tranquillity of all our clients. If at any time they detect that the behaviour of certain people may break that peace of mind, they will act accordingly. We are sorry that you have felt treated like children but they strive every day to do their job in a serious and committed manner. Best regards

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel has been done up, rooms and all areas much better now, great value buffet breakfast with great variety and spead laid on ... great location with access gate down to Marina area which helps avoid the road hill and truck traffic...good shortcut also for those with mobility or health issues... only grip was rooms were noisy from vehicle outside and doors and cleaners inside..better main door seal and a big ask better sliding windows would do the trick...although v good experieince.
Stayed 4 nights in Apr 2023
Response from recepción on 30 Apr 2023
We are very pleased to hear of your general satisfaction with your stay and hope to see you again

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seemed brand new or had recently been refurbished. Kept very clean and tidy. Within a 5-10 minute walk of the marina area where there are plenty of bars, restaurants and shops, the beach a further 5 minutes from there also. Breakfast buffet very nice with loads of choice, dinner is a buffet too which I didn't have but heard good things. Only gripe was the bar doesn't stay open past midnight, maybe out of season and not the end of the world. Would thoroughly recommend a stay here though.
Stayed 3 nights in Apr 2023
Response from Quality Department on 26 Apr 2023
Dear Paul,Thank you for your kind review. We are delighted that you had a memorable stay with us there is no greater reward than knowing we provided a perfect experience for our guests. We look forward to welcoming you back.Best Regards

4/10 Poor

milad

Disliked: Cleanliness, staff & service, room comfort
Terrible
Not much to say about this hotel chepp furniture, plastic cups old towels etc 2.5 star max very noisy.
Stayed 3 nights in Apr 2023
Response from Quality Department on 12 Apr 2023
Dear MiladThank you for sharing your feedback, we are very sorry to read your comments regarding the service. At Palmasol, we strive to provide our guests with the service they deserve, and we are very disappointed to hear that on this occasion we did not achieve this. We very much hope you will return and give us another opportunity.Best Regards

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hardly any sleep, could not use the swimming pool!
We had a front bedroom with a balcony. Did not get much sleep due to the noise outside and the early morning builders in the building site opposite. We did not use the balcony due to the building site. Could not use the outside pool, as the water was freezing. The hot tub was covered up and the indoor pool you needed a swimming cap. The staff at the bar were brilliant. You could not wish for more choice at breakfast.
Stayed 3 nights in Mar 2023
Response from Quality Department on 10 Apr 2023
Dear Karen,Thanks for taking the time to share your feedback on your stay at our hotel.We're very sorry to hear that you hadn't enjoy this experience because of the external noises.In the other hand, it's a pleasure for us to know that our staff is in accordance with the service you expect from us.Best regards

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally refurbished, looks like a new hotel inside
The hotel has been refurbished over the winter months, very clean and clinical, we had a few issues, our room was extremely small, a few issues with a few new staff members, but after speaking to Steven the hotel manager we moved to another room and sorted the other issues out, as a frequent traveler I understand that we don’t live in a perfect world, but it’s how we sort the customer service out 10/10 , The outstanding staff were the lady chef at breakfast who cooked my wife bacon and eggs and nothing was too much trouble, Rita the entertainer and the life guard, the hotel is a safe and beautiful place, it’s perfectly placed as you leave from the bottom garden and your over the road from the marina
Stayed 9 nights in Mar 2023
Response from Quality Department on 10 Apr 2023
Dear David,Thank you very much for sharing your experience with us. We are happy to read that your stay was so positive despite the first issues you had to deal with. We will pass on your comments about our staff!We look forward to welcoming you back very soonBest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Quality Department on 12 Apr 2023
Thank you very much for this great rating

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Quality Department on 12 Apr 2023
Thank you Suzanne for your amazing rating!

10/10 Excellent

Syrita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, a few mins walk to the nearby marina. Location was great, staff and service was lovely. Very fresh and new, external areas are having finishing touches to finish the overall look of the hotel. Some construction work is underway across the road so expect some noise during the day.
Stayed 2 nights in Mar 2023
Response from Quality Department on 15 Mar 2023
Dear Syrita,Thank you for sharing your experience with us. We are glad to read that your stay was very pleasant.Looking forward to welcoming you back very soon.Best regardsQuality Department

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed break
Had an amazing stay at this hotel. Everything 10/10. Great location, cleanliness amazing the hotel smelled amazing very fresh which may sound strange but it made you aware that everything was cleaned to a high standard. Staff amazing and so accommodating. Definitely will recommend to others and will be back.
Stayed 3 nights in Mar 2023
Response from Quality Department on 15 Mar 2023
Dear Eve,Thank you very much for such a great review! It's been an honour to host you! Looking forward to welcoming you back again very soon!Kind RegardsQuality Department

8/10 Good

Joris

Prima locatie . Wel de gangen heel gehorig.
Stayed 2 nights in Mar 2024
Response from Hotel Palmasol on 21 Mar 2024
Bedankt voor uw feedback! We zijn blij te horen dat u de locatie naar wens vond. Onze excuses voor het ongemak met betrekking tot de gehorigheid van de gangen. We zullen kijken hoe we dit kunnen verbeteren. We hopen u in de toekomst weer te mogen verwelkomen.

10/10 Excellent

Maj-Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
D
Dejligt hotel, pænt værelse med virkelig komfortabel seng. Lækker morgenmad. Super beliggenhed tæt ved havnen.
Stayed 1 night in Dec 2023
Response from Hotel Palmasol on 8 Jan 2024
Hej Maj-Britt,Tak for din dejlige anmeldelse! Vi er glade for at høre, at du nød dit ophold, vores komfortable senge og lækre morgenmad. Vi ser frem til at byde dig velkommen igen snart.Venlig hilsen

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kommer gärna tillbaka.
Trevligt rum 317 med balkong och utsikt mot hamn. Fantastisk frukost där inget saknades. 20 min till flygplatsen.
Stayed 1 night in Dec 2023
Response from Hotel Palmasol on 8 Jan 2024
Hej Eva,Tack för att du delade med dig av din upplevelse hos oss. Det gläder oss att höra att du uppskattade rum 317 med dess utsikt, samt vår frukost. Vi ser fram emot att välkomna dig tillbaka nästa gång du är på resande fot.Vänliga hälsningar

6/10 Okay

Eva María

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Se escucha todo de las habitaciones colindantes y la limpieza horrible, el desayuno bueno
Stayed 1 night in Dec 2023
Response from Hotel Palmasol on 8 Jan 2024
Estimada Eva María,Le agradecemos que se haya tomado el tiempo de compartir su experiencia en Expedia. Lamentamos sinceramente los inconvenientes que menciona respecto al ruido y la limpieza. Tenga por seguro que tomaremos medidas inmediatas para mejorar en estos aspectos.Nos complace saber que disfrutó de nuestro desayuno. Esperamos tener otra oportunidad de ofrecerle una estancia más satisfactoria en el futuro.Atentamente

4/10 Poor

Ulrika

Disliked: Cleanliness, staff & service
The ”cleaning” of the room was non existent! Disaster! No clean towels. The ”parfyme” in the reception area was too strong and made me nauseous. A lot of flies and screaming birds by the pool. Construction next to the hotel. Annoying with all the extra costs for towel at the pool area, use of the safe etc. I would not recommend this hotel even though the room and pool area was nice. No serviceminded staff at all.
Stayed 8 nights in Nov 2023
Response from recepción on 30 Nov 2023
Good morning,Thank you very much for taking the time to complete your review, our customers comments are extremely important for us to be able to make ongoing improvements to the service and services which we offer.Thank you for your comments concerning towels, the service is currently a rental. This information we make available to our travel agency and tour operator partners a stay at the hotel. Kind regards

10/10 Excellent

Mari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poreallas ja sisä uima-allas olivat aivan loistavat 🙏 henkilökunta ystävällistä ja tilat viihtyisät. Mahdollisuus puolihoitoon ja all inclusive ovat hyviä kun on pieniä lapsia.
Stayed 2 nights in Nov 2023
Response from Hotel Palmasol on 8 Jan 2024
Hei Mari,Kiitos paljon arvokkaasta palautteestasi ja että valitsit yöpyä meillä. Olemme iloisia kuullessamme, että nautit uima-altaistamme ja että löysit henkilökuntamme ystävälliseksi. On myös hienoa kuulla, että puolihoito ja all inclusive -vaihtoehdot sopivat perheesi tarpeisiin. Toivomme näkevämme teidät jälleen pian!Ystävällisin terveisin

8/10 Good

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Lizzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central beliggenhed.
Stayed 1 night in Nov 2023
Response from recepción on 14 Nov 2023
Thank you very much. We are looking forward to seeing you again

10/10 Excellent

Øistein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Palmasol on 15 Nov 2023
Thank you for choosing Hotel Palmasol for your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your time with us.

8/10 Good

Sirpa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like place and hotels vogation.
Stayed 6 nights in Sep 2023
Response from recepcion on 23 Sept 2023
Good afternoon,Thank you very much, we hope to see you again.

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Salle de bain petite et insonorisationndes chambres tres moyenne.
Stayed 1 night in Sep 2023
Response from recepcion on 11 Sept 2023
Merci d'avoir pris le temps de partager votre expérience. Nous ferons de notre mieux pour améliore

4/10 Poor

Maricarmen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Limpieza mediocre. Nos dieron una habitacion sucia ( manchas en suelo y mobiliario) siguió sucia los días q nos alojamos. Aún poniendo el cartel de NO MOLESTAR, entraron en la habitación. A las 8 de la mañana, ya se oía al personal x los pasillos con los carros.
Stayed 2 nights in Aug 2023
Response from Manager on 27 Aug 2023
Estimada MariCarmen;Sentimos no haber estado a la altura en cuanto a su queja referente a la limpieza se refiere. Hemos reforzado la limpieza en su caso a fin de poder recuperar su confianza. Esperamos haber podido solventar su queja quedando a su disposición si asi lo requirieraUn saludo

8/10 Good

Ly

Liked: Cleanliness
Stayed 7 nights in Jul 2023
Response from recepcion on 5 Aug 2023
Good morning,Thank you for taking the time to share your experience. We hope to see you back soon in our hotel.Kind regards

8/10 Good

Fabrizio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Molto buono il servizio di ristorazione.
Stayed 7 nights in Jul 2023
Response from Manager on 24 Jul 2023
Dear Fabrizio;Thanks a lot for your reviewWe hope to see you again in a futureKind regardsPalmasol Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from recepción on 20 Jul 2023
Queridos clientesGracias por tomarse el tiempo para compartir su experiencia.Estamos encantados de saber que ha tenido una estancia agradable en nuestro hotel.Gracias por sus palabras, y esperamos verte de nuevo muy pronto.Atentamente,Recepción

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Okay hotel
Dårlige: Små værelser - beskidt pool og poolområde af fugleklatter og blade, manglede parasoller når der er 35 grader Ingen toiletter ved poolen (tror de fleste ladet vandet i poolen 🙈) Godt: Poolen var varm - masser af liggestole. God morgenmad. God beliggenhed.
Stayed 3 nights in Jul 2023
Response from Quality Department on 18 Jul 2023
Dear Michael,Thank you for your feedback. We apologize for the issues you encountered, and we'll take immediate action to address the cleanliness concerns and provide more amenities for a comfortable stay. We're glad you enjoyed the pool, ample sun loungers, and our delicious breakfast. Your comments are valuable, and we hope to welcome you back for an improved experience with us.Kind regards

10/10 Excellent

Bjorn

Stayed 2 nights in Mar 2023
Response from Quality Department on 12 Apr 2023
Thank you Bjorn!

10/10 Excellent

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vue sur la mer
Bon hôtel proche de tout et vue sur la mer
Stayed 1 night in Mar 2023
Response from Département de la Qualité on 10 Apr 2023
Merci beaucoup! Nous sommes heureux de savoir que vous avez apprécié l'hôtel.salutations

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra 😃
Perfekt läge. Stilrent enkelt hotell. Riktigt bra sängar. Bra poolområde, bra gemensamutrymme. Mycket snabb och bra personal. Bra frukost. Mycket nöjd med allt utom frukostkaffet som inte var gott. Saknade kaffebryggare på rummet.
Stayed 9 nights in Feb 2023
Response from Kvalitetsavdelning on 15 Mar 2023
Kära AndersTack för att du skickade oss de vänliga orden och vi är glada att läsa att du hade en så tillfredsställande upplevelse. Vi kommer att ta hänsyn till ditt förslag på kaffebryggaren för framtida förändringar i våra tjänster.Med vänliga hälsningarKvalitetsavdelning

6/10 Okay

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ingen ventilation. Mögellukt i badrummet. Väldigt lyhört från korridor, då det är stor springa i botten av dörrarna. Personal trevlig. Mycket bra frukost.
Stayed 5 nights in Feb 2023
Response from Kvalitetsavdelning on 15 Mar 2023
Kära mattor,Vi anser att din vistelse inte har varit den önskade och vi tackar dig för att du delar den med oss för att genomföra förbättringsåtgärder och öka din tillfredsställelse och de andra klienterna.Med vänliga hälsningarKvalitetsavdelning

8/10 Good

Iván

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Departamento de Calidad on 12 Apr 2023
Muchas gracias Iván por tu puntuación! Esperamos que la próxima estancia sea de 10!