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Reviews of Hotel Marbella

2 out of 5
Hotel Marbella
Calle Marbella, 34, Fuengirola, Malaga

Reviews

8.0

Very good

Rating 10 - Excellent. 119 out of 365 reviews" "
Rating 8 - Good. 147 out of 365 reviews" "
Rating 6 - Okay. 63 out of 365 reviews" "
Rating 4 - Poor. 25 out of 365 reviews" "
Rating 2 - Terrible. 11 out of 365 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

peyman, west vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five minutes easy walk to train station and good dining options around hotel. Staff were helpful and nice too
Stayed 4 nights in Nov 2023

8/10 Good

Marie Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small comfortable hotel. Excellent location. Friendly & helpful staff. Good value. A kettle in the room would have been appreciated. The bath needed attention as the re painting enamel was peeling off in bath. A non slip bath mat should be available to use .
Stayed 7 nights in Nov 2023

10/10 Excellent

Roderna

Stayed 2 nights in Nov 2023

10/10 Excellent

Karen Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Rosangela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom were clean and everything organized. We just stayed to sleep.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jane

Stayed 1 night in Nov 2023

10/10 Excellent

Karen Joy

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Great location, we needed a extra night after our flight was changed. Good price for a basic room for the night.
Stayed 1 night in Oct 2023

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister was very impressed with the service and cleanliness of the hotel
Stayed 2 nights in Oct 2023

2/10 Terrible

Jasvinder

Stayed 1 night in Oct 2023

2/10 Terrible

JAMES

Stayed 4 nights in Sep 2023

2/10 Terrible

Gustavo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner works quite bad also the fridge door did not close properly. So the food and the drinks there never get cold . Walls are so thing so you can hear the neighbors conversation and intimacy. The workers at the reception are not really welcoming. However the cleaning ladies are really kind
Stayed 12 nights in Sep 2023
Response from Recepcion on 24 Sept 2023
Buenas Gustavo, Nos entristece saber que tu estancia no fue como esperabas. Me sorprende oír estas quejas ya que se pueden resolver fácilmente reportandolo a recepción. Como cambiarte la nevera por otra o llamar al tecnico del aire como se ha hecho muchas veces. Nos sorprende también tan mala reseña cuando te facilitamos cambiar las fechas de tu estancia inicialmente porque te habías equivocado o después de ayudarte y asistirte en el incidente ocurrido en el Hotel. Igualmente agradecemos que te hayas tomado la molestia de puntuarnos e intentaremos mejorar para que la proxima estancia sea perfecta.

8/10 Good

cherry

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I found hotel very central easy access to all transportation.basic but clean and only went for 4nights.only bad side was air conditioning very old and didn’t cool room.was very hot during the night so not much sleep.went to reception and was given a fan for room ,but found it didn’t really make much difference.disappointing as this was one of the reading we booked marbella
Stayed 4 nights in Aug 2023

8/10 Good

Khaled

Business traveller
Liked: Amenities
It worth for the price you pay. But they can update the quality of bathroom and bedding. It was clean and good for short stay.
Stayed 1 night in Aug 2023

6/10 Okay

Marc

Stayed 1 night in Aug 2023

10/10 Excellent

Jemma

Stayed 1 night in Jul 2023

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirties hotel ever
This was the dirtiest hotel we’ve ever stayed in when we arrived they hadn’t cleaned the room from the previous people dirty sheets and towels ants crawling around and in the fridge air con didn’t work properly and it was very hot. 37c Toilet seat hanging off and when you had a shower you had to hang on for dear life so you didn’t fall over and trying to get out so dangerous it was a joke. Next two days they did clean in a fashion and then again wasn’t cleaned and they told us sorry but only one cleaner and had too much to do They advertise breakfast but was nothing there and hadn’t been doing it for ages
Stayed 4 nights in Jul 2023

6/10 Okay

Steven

Travelled with group
Disliked: Property conditions & facilities
An o.k hostal
You get what you pay for,good location no breakfast available WiFi worked for the most time aircon was good
Stayed 4 nights in Jul 2023

6/10 Okay

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The information online states that there is a breakfast buffet available for a charge, but there is not. The room was not clean.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Whilst the facilities were basic and the bathroom looking a little tired. I had a comfortable stay at the Hotel, the reception staff were very accommodating. It's central location meant everything was in walking distance
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town hotel...
Its a basic hotel in the 'Old town', about 150m from the beach! The rooms are basic, but comfortable. The woman at reception is nice and helpful..
Stayed 2 nights in May 2023

10/10 Excellent

Jorma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location++ Good value for the money.
The room (a basic double) was not big but for us it was a good base for visiting Fuengirola. The location is central but quiet. The soundproofing to the corridor and other rooms is not good but we are not easily disturbed. The staff is helpful and friendly (we met 3 persons in the reception and 2 cleaning ladies during our 4 nighrt stay). The breakfast/lunch/evening snack space in the lobby is excellent for do-it-yourself and low budget travellers.
Stayed 4 nights in Apr 2023

8/10 Good

Jasem

Stayed 3 nights in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Had a great stay and would go back again
Stayed 1 night in Sep 2022

10/10 Excellent

Tor, Birkeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place.
Stayed 1 night in Sep 2022

10/10 Excellent

Carmen Belén

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Overnight stop
Overnight stay, room was comfortable.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
N/a
Stayed 2 nights in Aug 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back at this hotel, friendly staff. Room was comfortable other than the street noise, but to hear people out and about enjoying there freedom was good. When we can we stay here due to its location central for the town.
Stayed 1 night in May 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A bit basic but clean and tidy. Staff were excellent and I would book again
Stayed 7 nights in Mar 2020

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Comfortable and very good location
Stayed 1 night in Feb 2020
Response from GEMA on 29 Feb 2020
Thank you very much for taking a few minutes of your time to share your experience with us. And of course, thanks for taking out this huge smile, it makes us very happy to know that our customers have felt so comfortable in our hotel. We hope that you have taken a bit of us and that you return very soon to be able to improve your experience even more.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping weekend
Shopping stay in Fuengirola. We have stayed here before, room was bright and clean. Staff are always friendly here and make you welcome. We are returning in December.
Stayed 1 night in Nov 2019

8/10 Good

Christopher, Manchester UK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just close enough to lively part of town yet pleasantly quiet enough. Good value for money. Have experienced better bathroom/shower facilities!
Stayed 6 nights in Oct 2019

10/10 Excellent

Kelly, Lincolnshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the centre every was easy to get to. Bus , train station. Shops beach restuarants. Looked a bit tired decor in rooms. Chipped doors at bottom needed to be decorated. But it was clean.staff very helpful and friendly coulnt do enough for you. Would stay again.
Stayed 7 nights in Oct 2019
Response from Gema on 2 Nov 2019
Dear Kelly, Many thanks for your stay at Hotel Marbella and for sharing your experience . We are happy you enjoyed your stay with us and you like our staff, our cleanliness and our location. In Hotel Marbella we always work to provide the best service to all our guests, We are looking forward to see you back soon,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Oct 2019

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very clean and friendly. Excellent value
Stayed 3 nights in Oct 2019
Response from Gema on 11 Oct 2019
Hello William, Thank you very much for taking a few minutes of your time to share your experience with us. And of course, thanks for taking out this huge smile, it makes us very happy to know that our customers have felt so comfortable in our hotel. We hope that you have taken a bit of us and that you return very soon to be able to improve your experience even more.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute i checked in and checked out i received excellent friendly staff. I had travelled on my own for the first time ever to spend a few days rest and customer service at this hotel was excellent please thank them on my behalf
Stayed 4 nights in Sep 2019
Response from gema on 22 Sept 2019
Dear customer, We very much appreciate your comments regarding your stay ,We would like to thank you for all your wonderfull words about Hotel Marbella and about the team. It is amazing to read your review, because we realized that you take care of all the details we offer our guest to make them feel like "in a friend house". One more time ... THANK YOU!! Looking for your future visit. Best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Gema on 22 Sept 2019
THANK YOU!! Looking for your future visit. Best regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay - very clean and extras we didn’t expect such as s fridge and kettle. Very well located.
Stayed 4 nights in Aug 2019
Response from Gema on 22 Aug 2019
Dear Elizabeth, Thanks for your review, Thank you very much for taking a few minutes of your time to share your experience with us. And of course, thanks for taking out this huge smile, it makes us very happy to know that our customers have felt so comfortable in our hotel. We hope that you have taken a bit of us and that you return very soon to be able to improve your experience even more.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2019

6/10 Okay

Ann

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hostal in Fuengirola
The best little Hostal in Fuengirola❤️I've stayed here many times over the years and it keeps getting better each time! Linda and Hema look after everything and everyone. The location is perfect, boutique shops and the bars/restaurants are close by with the beach a five minute walk away. The rooms have recently been refurbished and a very successful new key system installed. Hostal Marbella is a good deal!
Stayed 6 nights in May 2019
Response from hotel marbella on 21 May 2019
thank you very much for your note we are very happy to be able to give you such a service and that you are very happy with us ... we are waiting for you soon back here in our hotel that has a nice day ..

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
It was o ly for one night. Room was small but was suitable. Clean, and the bathroom had most of what is required, except for the plug in the hand basin, a pet hate of mine. The location is perfect and easy walking. Will be back.
Stayed 1 night in Apr 2019
Response from hotel marbella on 21 May 2019
thank you very much for your comment to us we will be happy to have you back at our hotel .. you have an excellent day ...

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Modest but value for the money
The location is excellent. The room size and condition is modest.
Stayed 2 nights in Feb 2019