Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from Yarm England

Lovely hotel

Posted 28-Aug-2014
Pros: Staff very hard working
Location: Good walk to beach. Between 10 and 15 Euros for beach bed and parasol. Nice walk to Puerta Banus.
Lovely hotel and pool area. Staff friendly and very hard working. Good mix of ages no children allowed.
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Perfect location

Posted 26-Aug-2014
When we arrived at the hotel we were upgraded to a privlage room, the food was really good something different every night loads to choose from and the entertainment was good I would return to this hotel and already looking at next year.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kuwait

Very nice and comfortable .. i liked it

Posted 22-Aug-2014
It was amazing, i liked the hotel very much ... perfect position and very comfortable rooms
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

A bit hit & miss...

Posted 20-Aug-2014
Pros: The hotel lobby Cheap Mini Bar Location Pool Views
Cons: Rooms Lifts Hallways Soundproofing
Location: Great location, taxi's outside if needed - restaurants opposite and short walk to Puerto Banus. Also a 5/10 minute walk to the Saturday market.
I have stayed in the H10 once before and had a different experience than I did this time. I requested a refurbished room when I made the booking, 4 months prior to my travel date. We arrived into the room and half had been refurbished. The bed was comfy but the bathroom was definitely dated. I will say the mini bar is incredibly fairly priced our bill came to 21 euros for 8 days. I noticed a problem with the flush on our toilet but not enough of a problem to complain as it still worked. Until 3 or 4 days in, we came home to the most vile smell in our room ever. I actually heaved and we ran back down to Reception to see what the problem was, they asked us to move rooms but for one night only for it to be fixed the next morning - this was a slight problem as we had to move a few things with us but then go back to the awful smelling room to get more of things and put back what we had taken with us, this annoyed me as they should of just moved us completely! The eventually did fix the toilet and the smell for it to break again... this was fixed later on that day. Towards the end of the trip, I noticed maids getting louder - very thin walls, we heard someone's phone ringing a million times one morning! Not a bad stay but could be better. Pool was lovely, entertainment a little tacky - the hotel lobby is lovely, they need to put more attention into their rooms, lifts and hallways for this to be a true 4/5 * hotel.
4 out of 5
Recommended
for Students
by A verified traveller

Nice hotel, great pool and near to the beach

Posted 15-Aug-2014
Pros: The rooms were clean, comfortable and generally pleasant. Our room had a view of the pool.
Cons: The toilet door in our room was abit see through and there wasn't a top up of toilet role each day
Location: There was a lovely beach and puerto banus was a great place. The pool at the hotel was also great.
I went with 2 friends and it was a very nice place for a relaxing holiday in the sun.
5 out of 5
Recommended
for Everyone
by A verified traveller from 1

It is a great hotel in a great location

Posted 12-Aug-2014
The food was excellent especially on such a large scale, it was fab. The hotel utilities overall were very good. A couple of minor points, the gym needed proper air conditioning it was too hot to do much in. Some equipment needed fixing. The wi-fi needs sorting that is terrible and frustrating. Swapping dinner for lunch needs to be made simpler.
2 out of 5
by A verified traveller from Kuwait

Bad Experiance

Posted 12-Aug-2014
The internet connection in the hotel was very bad and un-reliable. Plus, some of the waiters on the pool were vary rude to us when we asked whey couldn't the bill be charged to my room!!! He was insisting that we pay the bill on spot!!! The staff are not giving that much effort to elevate the hotel class to a memorable customer experience.
1 out of 5
by A verified traveller from Kuwait

Excellent location

Posted 10-Aug-2014
The hotel looks great from the outside - the rooms are refurbished and also are great. However, the bathrooms are poorly renovated. I encountered problems with the bathroom being dirty when I checked in... No parking.. Room service only runs up to 10:30pm.. Very bad internet! Much worse are the staff!! Careless!
4 out of 5
Recommended
for Couples
by A verified traveller from St Helens

Lovely hotel. Staff were very friendly

Posted 10-Aug-2014
Pros: Good facilities and friendly staff and a good location
Cons: Just the wifi access for those who really need it
Location: Close to the Casino, the beach and the harbour area
Really nice hotel with a 10 min walk to the harbour and beach. We found the facilities top notch. Ok the wifi was a bit hit and miss but we coped! Really relaxed atmosphere without kids running around etc.. Would recommend this hotel and if you want an extra treat upgrade to Privilege
5 out of 5
Recommended
for Couples
by A verified traveller

H10 Hotel 10mins from Puerto Banus

Posted 08-Aug-2014
Never wrote a review before, however 3 nights at H10 was a great break with my wife. Hotel well located with helpful staff with all areas clean. Overall a great time was had and we will return in the future.