Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and location

Posted 09-Sep-2014
Went five days half board a group of four men. Liked the room two of us shared as it had a seperate room with sofa and chairs. The food was good at dinner, but all drinks you paid for separately. Never made it to breakfast sadly. The only negatives I would have would be some of the staff not being friendly at all. My friend around the pool had a chain and pair of shoes disappear as we had our backs turned so watch your stuff while you stay it either gets cleared away if looks abandoned by staff or other guests decided to swipe some items. You have a casino if that's your thing to visit right on site. A short 10 minute walk in flip flops to the beach and Ocean Club. Going to the port for nights out only takes a quick taxi costing just under 6 euros. A real mixed bunch stay at this hotel. I would visit again if I went to Marbella. I recommend saving money and getting a bed and drinks at Ocean Club and a table and Tibu night club, Pangea is also an amazing at night.
Comment from Hotel Management
18-Sep-2014 by Maribel, Hotel Management
Dear Richard We thank you for taking your precious time to write your review. We are pleased to know that we met your expectations when you all booked our hotel. It is great to hear that you felt comfortable and enjoyed the night life in Puerto Banus, however it is a shame you missed our breakfast because is delicious!. Certainly, our hotel is located in Puerto Banus which is one of the most expensive areas but still with competitive prices for restaurants, nice coffee shops, and private or public transportation. Thanks for giving some hints of knowledge of the area to potential guests. We would love to welcome you again to H10 Andalucia Plaza. We hope you had a great summer. Best regards. Maribel Martín - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from sheffield

Honeymoon

Posted 05-Sep-2014
We went for our honeymoon, bed and breakfast. It was a gorgeous hotel and perfect location once you realise there is a underground sub tunnel. Good food and overall good location. Highly recommend
Comment from Hotel Management
14-Sep-2014 by Maribel, Hotel Management
Good morning Cheryl, First of all, we would like to thank you for choosing our hotel to spend such a special date. We are delighted to know you have enjoyed our facilities, food and service. Thanks for recommending H10 Andalucia Plaza and for the 5 stars given score. We would love to be your choice again if you are planning to visit this area in the future. Warmest regards. Maribel Martín - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location and lovely hotel.

Posted 05-Sep-2014
Staff were extremely friendly and helpful. Couldn't have done more for you as a guest. Food was amazing. Couldn't fault the hotel. We enjoyed one of the best holidays we had staying here!
5 out of 5
Recommended
for Couples
by A verified traveller from Glasgow

Nice hotel close to the beach.

Posted 02-Sep-2014
Pros: The staff at the reception were very helpful. The room was spotlessly clean and the pool area was amazing.
Cons: The pool bar staff could be more pleasant. The older guy needs to look for a job that doesn't involve dealing with customers. Not a people person.
Location: Location great. Short walk to the marina.
When we arrived at the hotel we were upgraded to privilege. Room with a balcony on the fifth floor and a free bar. Had we been on any of the lower floors I don't think we would have enjoyed it as much as there were a lot of young kids year located on these floors arriving back at the hotel early hours and partying early into the morning.
Comment from Hotel Management
14-Sep-2014 by Maribel, Hotel Management
Dear Sharon, Thank you for having chosen H10 Andalucia Plaza Hotel and for sending us your feedback after your stay. We are pleased to read you were satisfied with your Privilege room and Privilege Lounge. Our team works very hard to enssure a pleasant stay to all our guests so we really appreciate the 5 stars score given. We would love to welcome you again to our hotel in a near future.Thanks for recommending H10 Andalucia Plaza. Best Regards. Maribel Martín - Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Yarm England

Lovely hotel

Posted 28-Aug-2014
Pros: Staff very hard working
Location: Good walk to beach. Between 10 and 15 Euros for beach bed and parasol. Nice walk to Puerta Banus.
Lovely hotel and pool area. Staff friendly and very hard working. Good mix of ages no children allowed.
Comment from Hotel Management
18-Sep-2014 by Maribel, Hotel Management
Dear Pam, Thank you so much for writing your review and let potential clients to know the level of service they will get if they decide to stay with us. We are glad to see that you have been completely satisfied with our newly refurbished facilities. Thanks for your kind words about our staff because our entire team works very hard to ensure that our clients have a pleasant and relaxing stay. We would love to welcome you again to our hotel. Warmest regards. Maribel Martín - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Perfect location

Posted 26-Aug-2014
When we arrived at the hotel we were upgraded to a privlage room, the food was really good something different every night loads to choose from and the entertainment was good I would return to this hotel and already looking at next year.
Comment from Hotel Management
18-Sep-2014 by Maribel, Hotel Management
Dear Rebecca, First of all, we would like to thank you for your positive review and for the score given. We are glad to know that we have met your expectations and gave you a pleasant and relaxing stay. We work daily in order to provide the best level of services to our clientele so we highly appreciate reviews like yours. We hope to make your next stay another pleasant experience. Thank you for your confidence in H10 Andalucia Plaza and for sharing your feedback with potential clients. We look forward to welcoming you very soon. Warmest regards. Maribel Martín - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Kuwait

Very nice and comfortable .. i liked it

Posted 22-Aug-2014
It was amazing, i liked the hotel very much ... perfect position and very comfortable rooms
Comment from Hotel Management
18-Sep-2014 by Maribel, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing our hotel to spend your holidays in Marbella.We highly appreciate that you have taken your time to write your review. We are delighted to know that you enjoyed your stay with us! We would love to welcome you again to our hotel in the near future. Best regards Maribel Martín - Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

A bit hit & miss...

Posted 20-Aug-2014
Pros: The hotel lobby Cheap Mini Bar Location Pool Views
Cons: Rooms Lifts Hallways Soundproofing
Location: Great location, taxi's outside if needed - restaurants opposite and short walk to Puerto Banus. Also a 5/10 minute walk to the Saturday market.
I have stayed in the H10 once before and had a different experience than I did this time. I requested a refurbished room when I made the booking, 4 months prior to my travel date. We arrived into the room and half had been refurbished. The bed was comfy but the bathroom was definitely dated. I will say the mini bar is incredibly fairly priced our bill came to 21 euros for 8 days. I noticed a problem with the flush on our toilet but not enough of a problem to complain as it still worked. Until 3 or 4 days in, we came home to the most vile smell in our room ever. I actually heaved and we ran back down to Reception to see what the problem was, they asked us to move rooms but for one night only for it to be fixed the next morning - this was a slight problem as we had to move a few things with us but then go back to the awful smelling room to get more of things and put back what we had taken with us, this annoyed me as they should of just moved us completely! The eventually did fix the toilet and the smell for it to break again... this was fixed later on that day. Towards the end of the trip, I noticed maids getting louder - very thin walls, we heard someone's phone ringing a million times one morning! Not a bad stay but could be better. Pool was lovely, entertainment a little tacky - the hotel lobby is lovely, they need to put more attention into their rooms, lifts and hallways for this to be a true 4/5 * hotel.
4 out of 5
Recommended
for Students
by A verified traveller

Nice hotel, great pool and near to the beach

Posted 15-Aug-2014
Pros: The rooms were clean, comfortable and generally pleasant. Our room had a view of the pool.
Cons: The toilet door in our room was abit see through and there wasn't a top up of toilet role each day
Location: There was a lovely beach and puerto banus was a great place. The pool at the hotel was also great.
I went with 2 friends and it was a very nice place for a relaxing holiday in the sun.
5 out of 5
Recommended
for Everyone
by A verified traveller from 1

It is a great hotel in a great location

Posted 12-Aug-2014
The food was excellent especially on such a large scale, it was fab. The hotel utilities overall were very good. A couple of minor points, the gym needed proper air conditioning it was too hot to do much in. Some equipment needed fixing. The wi-fi needs sorting that is terrible and frustrating. Swapping dinner for lunch needs to be made simpler.