Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

its very misleading to rate it as 4star hotel !!

Posted 27-Nov-2014
Pros: Nothing.
Cons: Everything.
Location: Not a lot. Too far from everything.
The hotel is rated as a 4star hotel. I would not give it more than 2 star, if that. There is no Bell boy to help with the luggage 4-star??!!) There is no airconditioning. I was told it is shut off because it is not required at this time of the year!! So I paid for air conditioning and the hotel management decided for me at what temperature I should sleep (4-star hotel?!). I asked if they had scales to weight my luggage , they directed me to a coin operated scales, one Euro per case. How pathetic is that? ( 4star hotel?!) I will never go there again. Breakfast very substandard.
3 out of 5
by A verified travellerfrom Gagny

Attention 4 étoile mais bon......

Posted 25-Nov-2014
Pros: Le personnels
Cons: l'isolation phonique des chambres
Location: Marbella
Pour un 4 étoiles on est loin très loin des standard français. On vit avec les voisins car aucune isolation c'est du beau tape a l'oeil mais cela s'arrête la. Demi pension mais avec boisson payante même l'eau!!! du jamais vu Par contre le personnel est très attentif super sympas cela nous a donc permis de passer un WE agréable.
2 out of 5
by A verified travellerfrom Cincinnati,Ohio

American tourists should avoid it by all means..!!

Posted 19-Nov-2014
Cons: improve customer service, Bedding Matteresses were quite uncomfortable
Location was decent but place is all about Nickel and diming . there are no ice machine any where in the hotel , staff is not very helpful , If you want a bucket of ice you have to call room service and they want 6 Euros for it , the other option is walk 500 yards and get a glass full of 4-5 cubes from a bar (Thats all they will give) no coffee maker or hot water source in the room. We requested some empty plates and silver ware to eat our chinese take out (we are vegetarian people with dietary restrictions ) we were told it will cost 6 Euros in room service . we paid for full breakfast buffet for both of us and I tried to carry out a cup of Coffee which my wife needed to start her day in our room I was humiliated by the dining room staff and told I can not do that and my wife needs to be here in the restaurant to drink that coffee. I can not imagine any decent hotel in North America Charging people 125 -150 dollars a night would have done that to me .People used to American standards of customer service should avoid this place by all means . Infact no body in Europe ever has done that to me.! Bedding Matteresses were uncomfortable and stiff
4 out of 5
Recommended
for Couples
by A verified travellerfrom Jersey channel islands

Good standard hotel close to the port restaurants

Posted 07-Nov-2014
Pros: Welcoming and friendly staff.
Location: Plenty of restaurants shopping nearby and of course wonderful people watching at the marina in Puerto Banus
I stayed at this hotel a couple of times with my family about 15 years ago and they have improved facilities and generally updated the hotel. The over 16 policy is ideal for adults seeking a more relaxing break.I travelled with my friend ( another female) so we had specifically requested a twin room however we were given a lovely room with only a double bed. We were not offered an alternative room until the next day but this was inferior so we had to make do with a second bed being placed in our original room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel

Posted 04-Nov-2014
Pros: Entertainment was excellent Staff truly friendly and helpful. Breakfast buffet stunning.
Brilliant stay Great experience Will be going back every year.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience and excellent value

Posted 03-Nov-2014
This hotel is one of the best for a short stay in Marbella and is great value for money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom nantes

Hotel et restauration excellent

Posted 26-Oct-2014
Pros: Restauration, spa, concerts du soir
Cons: Eviter la vue sur la route.
Séjour agréable, Puerto Banus et les plages à pied en 10 minutes
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chelmsford Essex

Lovely clean hotel

Posted 18-Oct-2014
Great location - under 10 min walk to the beach & not far from night life. Lots of sunbeds so no need to get up at the crack of dawn to reserve one! Will definatly be going back there
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cuijk

Het is een leuk hotel waar je ook goed kunt eten.

Posted 15-Oct-2014
Mooie hotel maar bij het zwembad hoor je goed de autobaan.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel good location. Plenty going on

Posted 13-Oct-2014
We had a very nice and relaxing time. Location was good and food fresh and varied. We would stay at this hotel again.