Executive Suite, Terrace, Sea View (Presidential ) | Beach/ocean view

Reviews of Aparthotel First Flatotel International

3.5 out of 5
Aparthotel First Flatotel International
Ronda del Golf Oeste 75, Urb.Torrequebr, Benalmádena, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 170 out of 727 reviews" "
Rating 8 - Good. 313 out of 727 reviews" "
Rating 6 - Okay. 139 out of 727 reviews" "
Rating 4 - Poor. 65 out of 727 reviews" "
Rating 2 - Terrible. 40 out of 727 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, property conditions & facilities
Great location! Beach front view was breathtaking
Stayed 5 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Broken Bed and Toilet .
4 ladies l stayed in Flatotel We had a 2 bedroom appt. 1 bed was broken.. 1 toilet of the 2 we had was broken and leaked and we were told there was a problem with it before our stay. We were not offered another appt as the hotel was busy. So it ruined our holida. The manager said there was a problem with the toilet. We were offered a free night if we ever stayed there again.
Broken base of bed
Towels to soak up water fro. Leaking toilet
Water on floor
Wet floor of bathroom
Stayed 3 nights in Sep 2023

10/10 Excellent

Liene

Liked: Cleanliness
Stayed 3 nights in Sep 2023

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort
The stay was unfortunately horrendous. Multiple complaints to Reception regarding other guests and noise, with no offer to resolve. Ultimately ended up checking out a day early to try and make sure we were ok for flight home following day.
Stayed 8 nights in Sep 2023

8/10 Good

Ella

Liked: Cleanliness
Stayed 9 nights in Jul 2023

2/10 Terrible

maria p

Stayed 2 nights in Jul 2023

6/10 Okay

Mark Jeremy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 9 nights in May 2023

8/10 Good

Jane

Travelled with partner
Liked: Amenities, property conditions & facilities
Was pleasantly surprised.
Stayed 7 nights in May 2023

6/10 Okay

Satindervir

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There were cockroaches in the suite. The furniture is dated. daytime staff are very helpful and kind.
Stayed 6 nights in Apr 2023

8/10 Good

Stanley

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Brian

Not good at all short of staff
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The apartment size and location were pretty good. The main parking area is not easy to locate as it's kind of hidden and has no clear signs - you have to walk around to figure it out. The rooms are decent sized but the appliances are pretty outdated. There is also no indication that you have to insert your room key in this vague, random little box for AC/Heat units to work. The staff is helpful but they also missed that detail when we mentioned the heating wasn't working. They do have cutlery but have to get your own detergent to wash them. You also need to turn on the fridge manually and that wasn't clear either. Overall, a good experience but these small nuisances one needs to be aware of.
Stayed 3 nights in Jan 2023

8/10 Good

juan

Travelled with family, Travelled with group
Liked: Cleanliness
Spacious room, with a bedroom and a sitting room area
Stayed 5 nights in Dec 2022

10/10 Excellent

Lorraine

Stayed 2 nights in Aug 2022

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

6/10 Okay

nesrin

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
The apartment very spacious. But quite dated. Don't have hot water after 4 peoples shower. Need to wait for an hour for warm water. Next day we need to work out how to spread out the bath time😅 Foods available, but wasn't great The facilities such as swimming pool, kids club, things that listed on the description in the hotel either wasn't open or not available during our stay. My 4 kids were very disappointed. I felt that the advertisement was bit mislead. Location is good. Not far from the airport. Apartment seaview also is a plus point. Both reception and restaurant Stuffs are friendly and helpful.
Morning view from my bedroom
Stayed 4 nights in Mar 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, room comfort
Apartamento excelente e espaçoso. Ótimo custo benefício.
Stayed 1 night in Jan 2022

10/10 Excellent

Tien

Stayed 1 night in Dec 2021

10/10 Excellent

Parsa

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2021

2/10 Terrible

David

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Karim

Disliked: Room comfort
Stayed 4 nights in May 2021

6/10 Okay

Raja, Manchester

Travelled with family and small children
Disliked: Cleanliness
The hotel had a few cleanliness issues which needed to be addressed. Staff were polite and accomodating but I wouldn't choose to stay here again. The apartment was very spacious but needs renovating. Nice view of the sea.
Stayed 1 night in Nov 2019

8/10 Good

John

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful View!
Beds and pillows not comfortable. Too hard
Stayed 1 night in Feb 2020

8/10 Good

Mohammad reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room comfortable bed. Situated well to catch bus or taxi
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
I wouldn't stay again in winter. We had stayed twice before and enjoyed amenities like the pool restaurant, the little store, where one could purchase groceries and toiletries etc, Things are different in winter. The hotel is literally empty and consequently, the restaurant service is very, I mean very--I mean the same hamburger and pizza menu as the down the road tourist traps-- limited. Some days on weekend they had a wonderful buffet, but that happened two nights out of ten. Because the property is on a hill, a bit removed from the hotel zone, we had to take the bus and lug groceries from the supermarket, and because the restaurant was so limited we had to take a bus to Benalmedina or Torromolinos, unpleasant at night in the rain. There's an air of scarcity about the place. The apartment had two cups, two spoons, two knives, etc. consequently cooking and eating very restricted, no salt, no clean up dish soap, kitchen cloths, etc. no pepper, sugar, it had lots of toilet paper but one soap dispenser, no shampoo or shower soap. On the other hand, the people are fabulous, very helpful and professional. The apartments are older but lovely, marble floors, roomy, and immaculately clean. The view is the best! I would revisit but in other seasons, not winter.
Stayed 11 nights in Jan 2020

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Excellent for the price
Stayed 1 night in Jan 2020

10/10 Excellent

Sazid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
Stayed 1 night in Jan 2020

8/10 Good

Oleksandr

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel with perfect location
Large apartment with wonderful view. Friendly staff and good customer service. Rooms require some renovation.
Stayed 5 nights in Dec 2019
Response from JMP on 10 Jan 2020
Thank you for your comments about Flatotel and staff. We improve day per day to make a best service. Best Regards JmP

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvements to dining room since we last visited are good
Stayed 1 night in Jan 2020

8/10 Good

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Good location, friendly people and has parking on premises.
Stayed 2 nights in Dec 2019

8/10 Good

Gaby, Vancouver

Travelled with family
Liked: Cleanliness
The room was very big with a beautiful view. It is little bit old and it is not in a walking distance to downtown.
Stayed 3 nights in Dec 2019

8/10 Good

Nadia

Travelled with family
Liked: Staff & service
Great space fir price but a bit too noisy due to other guests running around in the corrudors. Need to have a no noise policy. Also one of the front desk personnel was very brusque and rather unfriendly
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Place is very good value: clean and we'll located.
Stayed 1 night in Dec 2019
Response from jmp on 17 Dec 2019
Thank you for our opinion, we try increase the experience of Flatotel service every day. JmP

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Loved our one bedroom apartment., Isobella at the front desk was sweet. However, work is needed Doors were broken off the cupboard in the bedroom. It would be nice to have a lawn chair on the balcony. I would return. The view from our room was second to none.
Stayed 12 nights in Oct 2019
Response from jmp on 27 Oct 2019
Thanka a lot for your comments. We will try to improve to the best in our duty. Best regards JMP

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel with a lot of amenities
The hotel was really nice and offered a lot for the price. There was plenty to do within the hotel itself such as a pool, bar, games area and supermarket. The rooms had a good amount of space and the bathroom was at a high level. It was also nice to have a balcony and plenty of available car parking. My one gripe would be that although there was a large selection of food available for breakfast a door was kept open and so flies were rife on certain food items that put us off eating more of that available.
Stayed 1 night in Oct 2019

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Pros: good for families or groups that want to hand out in the same room (livingroom), good opportunity to buy food and eat a meal at home since there is a kitchen. Breakfast is a big buffet, plenty of variety and even soy milk for me (I am lactose intolerant). There was live entertainment one of the nights and it is easy to catch a bus to the main boardwalk if you don't feel like walking. Cons: one of the persons who slept on the bed complained it was not comfortable and hotel does not look all that new.
Stayed 2 nights in Sep 2019

6/10 Okay

Denis

Not for me
My room had a door that lead out to a boiler covered in birds dropping room 1007 Kept door shut as it was not nice and you could hear the birds hovering outside -
Stayed 5 nights in Sep 2019

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The apartment smelled like fried fish, the bed was terrible, two twins pushed to make a king which isn't terrible but they used twin bedding on them so it was still separate beds. My child was not allowed in the regular pool only the “kid” one even if I was with her and she was wearing a life vest. The pool side bar was out of almost everything we tried to order. The pictures are extremely deceiving
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Graham

Travelled with family
Liked: Staff & service, room comfort
Not bad but my expectations were higher
The hotel needs some upgrades but overall satisfactory. Extra services cost extra such as using the safe or pool towels was kind of weak. The breakfast was fantastic!
Stayed 1 night in Sep 2019

2/10 Terrible

Jack

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff! No customer service at all! We asked for cleaning our room within the hours they offer cleaning (11 am to 3 pm!) and the front desk staff respond was like we ask for a favour. We got the same attitude from all 4 staff we dealt with!
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

6/10 Okay

Adam

Travelled with family
Disliked: Staff & service, property conditions & facilities
Needs improvement, pool area good but small
Very rude checkin. The man was aggressive and angry. Rooms were dated. Pool area very nice and the woman at the bar delightful. Workmen using power tools on the car park from 7am. Under the beds dusty and rooms generally dirty.
Stayed 2 nights in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019