Location was good for this hotel. Walking distance to shopping mall, jonker street and many more.
The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am.
He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration.
When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed.
Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.
Great place to stay in Melaka. Pleasant staff, great facilities (the pool is a bit small, but you are not going to Melaka for the pool holiday anyways). Spa treatments are fairly price and the quality is high standard. Restaurant serves a good combination of local and western cuisine, priced a bit on a higher end though.
The Ukrainian from UA
Full of old-world charm, this historic Melaka hotel features its original porcelain flooring and vintage art in the lobby and …More
This is a lovely hotel in a great location within an easy walk of the historic centre. The rooms are comfortable with flash bathrooms and amazing showers. The staff were all very friendly and helpful. We were given free drinks when we checked in and out which was a welcome refreshment. Breakfast was excellent with a huge variety and the pool has a great view. Would definitely recommend this hotel.
We stay in the Ramada maybe half a dozen times per year as Melaka is my hometown. The owners already know the renovation that is needed and it is now ongoing - better late than never. Other hotels in Melaka are newer and may offer an overall better package but we like the familiarity of going back to the same place where the staff remember us. So we'll have to wait and see what the renovation does to the rooms but the food seems to have improved even though before it was reasonably good. We're still disappointed with the pool - they have a great deck but as the pool is open to the wind the water is invariably freezing cold and therefore basically hardly used. One other good point, as the hotel is away from the Mahkota area, it is relatively easy to access even in the busiest periods - to get to the more central hotels you have to fight through huge traffic jams - not ideal when trying to chill on holiday.
Steve from Kuala Lumpur
The best 5 star hotel accredited by Melaka Tourism Awards 2010/2011 is situated in the heart of the historical city of …More
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