Location was good for this hotel. Walking distance to shopping mall, jonker street and many more.
The setback was, front desk staff took a very long time to check in a guest, more than 15 minutes, and the queue is getting longer.. From my observation, they are trying to get a clean room for the guest although check in time is 3pm. At that point, it was only at 1150am.
He should have inform the guest to come back at 3pm instead of keep looking at the PC. We have requested to have a 2 bedroom with 2 twin beds and it has been confirmed upon registration.
When we came back at 7pm to get our room key, we were being told that the room is not available, and we were being assigned to 1 king and 1 twin bed. Kinda upset but as we are quite tired, we do not want to pursue further as my friends (two ladies) do not mind to sleep on the king bed, and myself and another friend on twin bed.
Room was ok, but need it needs a major refurbishment, and cleaniness needs to improve further.
By far the best hotel that can be near the city centre and river side . Walking distance to the main attractions . The hotel staff was nice and the service was very good. The breakfast was very good as well. Only thing that bothered us was that every day I had to ask the reception to get hot water fixed . And the carpets in the room were dirty and I guess vacuuming wasn't done on a daily basis . Over all I like this hotel worth the amount I paid
Kam from singapore
The BEST WESTERN Wana Riverside Hotel is centrally located on the Melaka River in the heart of the UNESCO World Heritage …More
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