Indoor pool

Reviews of ASTON Makassar Hotel & Convention Center

4 out of 5
ASTON Makassar Hotel & Convention Center
JL. Sultan Hasanuddin no. 10, Makassar, South Sulawesi

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 173 reviews" "
Rating 8 - Good. 74 out of 173 reviews" "
Rating 6 - Okay. 25 out of 173 reviews" "
Rating 4 - Poor. 3 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Anuradha

Liked: Property conditions & facilities
Liked the staff and service
Stayed 1 night in Mar 2024
Response from Sri Wahyuni on 18 Mar 2024
Dear Anuradha,Warmest Greeting From Aston MakassarThank you so much for your Review. We're thrilled to hear that you enjoyed your experience with our staff and service. Providing exceptional service is always our top priority, and it's wonderful to know that we were able to meet your expectations. We truly value your feedback and hope to have the opportunity to welcome you back again soon.Warm regard,Sri WahyuniFront Office Manager

10/10 Excellent

Lambert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent place to stay in Makassar
I really like this hotel, very well located in the middle of the city. Facilities are excellent, service is efficient, and meals provided are delicious and varied from Western to Asian. The rooms are large and very well designed, neat and clean. The only comment I would like to make is that I used the gym almost daily, but no one was there to help. But this is minor problem. The staff are very polite, efficient, and really try to help. I am very impressed and will stay again here whenever I come to Makassar.
Stayed 6 nights in Nov 2023

6/10 Okay

Janet

I arrived late after a 3 hour flight delay. On the plus side, the pick up arrangements worked well. However, the reception person forgot to swipe my credit card and I had to go back down to the desk well after midnight. Also the AC didn’t work well in the first room and I had to change rooms. The floors did not appear clean in either room as the first one had paper scraps and the second plastic wrappers.
Stayed 1 night in Sep 2023
Response from Sri Wahyuni on 18 Sept 2023
Dear Janet,Warmest Greeting From Aston Makassar Hotel & Convention Center.Thank you for taking a time to share your experience regarding your recent stay.We greatly appreciate your feedback, as it helps us improve our services.We sincerely apologize for the oversight regarding your credit card at check-in. This should not have happened, and we deeply regret any inconvenience it caused. We will review our check-in procedures with our staff to ensure that such mistakes are avoided in the future. The Comfort is a top priority for us, and it is disappointing to learn that you had to change rooms due to AC issues. Our maintenance team will promptly address the AC units in that room to prevent a recurrence.And also we apologize for the inconvenience regarding Cleanliness. Your comments regarding paper scraps and plastic wrappers are not reflective of our usual standards, and we deeply regret this oversight. We will reinforce our housekeeping procedures and conduct additional training to ensure our rooms meet the highest standards of cleanliness.Your feedback is invaluable in helping us improve our services, and we appreciate your patience and understanding regarding these matters. We hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Warm Regard,Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, with friendly staff. A special thanks to Mr Fridaus. Large clean & comfortable rooms. A good selection of breakfast options & room service menu. The elevators can get busy when the function room is booked. I would stay there again and would recommend this hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, helpful and friendly staff throughout the hotel. The restaurant on site had plenty of room and a good selection of dishes on the menu. The amenities are amazing as well with a pool, workout room and massuer on site located on the 15th floor.
Stayed 2 nights in Jan 2023

6/10 Okay

Andi

Stayed 1 night in Nov 2022

10/10 Excellent

Anthony

Stayed 1 night in Oct 2022

10/10 Excellent

Marlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Nice hotel in good location not far from the shoreline. Comfortable room and enough amenities for a few days of the stay. Breakfast was nice and of appropriate quality.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with wonderful staff. My room was clean and beautiful and the room service was excellent! The service was really fast and the food was delicious. There is a wonderful pool/sauna area that has a beautiful view and was a great place to unwind after a long day of touring around.
Stayed 1 night in Feb 2020

10/10 Excellent

Larry P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourist Area Hotel
The hotel is in a tourist area and there are lots of eating options around, even some Western fast food places. The beach is close by also. The room was clean and the bed was quite comfortable. Overall a good experience
Stayed 1 night in Feb 2020

10/10 Excellent

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Waldemar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, four star. Some plumbing items (regulating water flow and temperature) and other small things kept it from being five star. Breakfast was okay, not over the top. The bubur was more nasi than bubur, the cheese and cold cut selection was slim, I don't recall that there was a coffee machine for latter/espresso, and generally it was a solid 4 star buffet.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and gym were brilliant, the breakfast delicious, and the views unbeatable. Would stay here again.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Adequate for a night's stay
Got upgraded to a junior suite as hotel was overbooked, but the room was really dated. Air-conditioning doesn't work well and since the room was rather large, some parts of the room was really warm in the day. Amenities were adequate but the shower was difficult to use - took me a long while to figure out how to get heated water running. Was ok for a 1-night stay but I would think again if it were for an extended period.
Stayed 1 night in Jul 2019

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory.
The hotel is sufficient and close to the popular Pantai Losari for a meal by the beach.
Stayed 1 night in Jul 2019

8/10 Good

Fony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good food and a lot of food to choose, Friendly staff Good customer service
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aston Makassar I would recommend 100% rooms are clean and the staff are very helpful and friendly the breakfast is excellent
Stayed 1 night in Dec 2018

8/10 Good

Anjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property
Very good property. The breakfast was fine but could have been better.
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Staff & service
Good location but things can be improve
Specifically said no smoking room, but the room given is full of cigrate smell. Carpet is damage at least 3-4 area. When asking for one multi plug, take three call (in a duration of 2 hours) before staff deliver to room. Hotel location is good, surrounding provide good food for food lover.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The Aston Makassar is our home away from home for long (multiple weeks) business trips and it has the friendly welcome to match. Staff are always wonderfully helpful with whatever we need, the rooms are comfortable, and the food and locality is great.
Stayed 12 nights in May 2018

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Aston Makassar
Hotel in a good position to access all amenities in makassar. Hotel staff friendly, helpful and speak English. Room good value, breakfast excellent choices available.
Stayed 2 nights in May 2018

10/10 Excellent

R, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel Macassar city center
This was my second stay at this hotel in the last 10 mos. Very conveniently located in the center of the city. Excellent experience at hotel dining room. Staff well trained and courteous. I will return again.
Stayed 7 nights in Mar 2018

8/10 Good

Ken, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice business hotel. Comfy bed
Toilet can be more cleaner and Add toiletries. No ironing equipment in the room.
Stayed 2 nights in May 2018

6/10 Okay

Bernard, Singapore

My stay
The hotel is relatively average in terms of cleanliness as compared to others like Novotel which I'm used to staying. The food was average with Novotel being slightly better. When I was waiting for the lift in the morning to check out, the hotel suddenly lost it's power and the lift came to a standstill and the entire hotel's lights went off, and people were screaming in the lift. I must admit I was rather afraid to take the lift and ran out as soon as the doors open on the ground floor.
Stayed 2 nights in May 2018

10/10 Excellent

Franky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Convenient Location
Conveniently located, booked junior suite - decent size able to hold small gatherings in room. Have access to executive lounge 12th flr.. great local dishes, especially coto makassar (served during breakfast), highly recommended. Lvl 20 sky lounge was a perfect place for get together for a drink/scenary while D'Loounge lvl 19 needs a bit of cleaning due to heavy smoke smell - overall still great atmosphere.

10/10 Excellent

Suhaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

puteri, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel👌 Perfect hotel to stay in Makassar
Really enjoyed this hotel..looking forward to come back
Stayed 2 nights in Feb 2018

8/10 Good

M Syahreza, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay in a business beach are
- nice hotel with a good rate - very close to beach and business area - clean room and good ambience - very good staff
Stayed 1 night in Dec 2017

8/10 Good

RiamaOctawinn

Liked: Staff & service
The white linen is not white anymore as well as the towel. The security guys at the lobby was too much when control my friend's car while he picked up me. Wifi is bad.

4/10 Poor

Verified traveller

Liked: Cleanliness
Good Location
The location of the hotel has easy access to most tourist sites as well as the the center of town. The reception staff wer helpful and good with customers. The room large, clean, comfortable large bed, large bathroom. The down side was on weekends when local running clubs visit the park across the road and play extremely poud music that can heard in my room. Noise in the hallway is also clearly heard in my room. Breakfest is limited geared towards our asian brothers and sisters. I ate once for lunch and the meal extremely greasy. The gym is well equipped and has good city views while working out. Limited parking space due to the hotel perched on a grade. I will consider another hotel next time in Makassar.

8/10 Good

Edward, Malaysia

Liked: Staff & service
Disliked: Cleanliness
Overall its a comfortable and nice hotel to stay .
The hotel is clean and comfortable. The housekeeping needs to improve though as they dont clean the bedsheets everyday and the first day I checked in I didnt realise that there were mensus blood stains on the bedsheets and bed which I only realized the next day of my stay. Housekeeping needs to improve seriously.

8/10 Good

A G Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ferry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shun Wei

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Kurniawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Josif, Gori, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in the city center
I was upgraded to the Junior Suite, which was VERY GOOD. The hotel itself is near the center of Makassar, right where it should be. Makassar is not yet a major tourist attraction but is a gateway to Sulawesi so many tourist pass through the city. The hotel caters mostly to local (Indonesian) businessman but is a good choice for tourists, particularly if the price is not a concern (the hotel is not expensive). There are several restaurants, one on the top (18 floor ?), you should try it for the views. Breakfast is somewhat basic, but is OK. The main attractions of Makassar - Fort Rotterdam and the harbor are nearby, perhaps in a walking distance. Overall : GOOD CHOICE. I recommend.

10/10 Excellent

P.M., Zoetermeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe
Boven verwachting!

10/10 Excellent

Malcolm, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Makassar
This was the second time I have stayed at this hotel and it was fantastic. Staff were very friendly and obliging. Breakfast was fantastic as were all the other facilities. Reasonably priced and close to beach and restaurants. One of the most comfortable hotel beds I have ever slept in. Will be staying there again soon.
Response from Aston Makassar on 10 Oct 2015
Hello Malcolm, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service and being on good locations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely, KeziaMaureen

8/10 Good

AJB, Toronto

Liked: Cleanliness, staff & service, room comfort
Good hotel in Makassar
Check in staff was great! Problems with key cards working in the elevators experienced by myself and a number of other guests. Other than that, the hotel is adequate for this city.

8/10 Good

Chris, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to start the Sulawesi adventure
Enjoyed the hotel especially the indoor pool on 15th floor with view over Makassar and the lounge / bar on 19th floor with outdoor terrace for late night cup with view of the sky line
Response from AstonM on 4 Aug 2015
Dear Guest, Thank you for sharing your experience during you stay in Aston Makassar. We appreciate your kind words about indoor pool on 15th floor with view over Makassar and the lounge / bar on 19th floor,we do try to provide the best in product and service in Makassar. We hope you will try other dishes on your next visit & have you back soon. Regards,kezia maureen

10/10 Excellent

Andrew T.

Liked: Cleanliness, staff & service, room comfort
Great place to stay
We stayed for 4 days and could not fault the hotel, amenities and staff. Would definitely stay again at this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable ever!
Love this hotel, stay here often. They have great facilities, very friendly, good location, and the most comfortable beds i've ever slept in. The only negative is that sometimes the wifi isnt the greatest, and they don't the tv channels I like. For example fox sports, axn, etc. but i keep coming back for all the good things they have!
Response from Aston Makassar on 19 Sept 2015
Dear Guest , I wish this response find you well and thank you for your reviews and sharing your experiences to your lovely friends and family about your stay at Aston Makassar Hotel & Convention Center recently. Has been a pleasure having you staying with us and really glad to hear that you enjoyed your stay and our great facilities, good locations, and comfortable beds are beyond your expectation. Its a great time if I could welcome you personally on your next visit.Best Regards, Kezia Maureen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for a stop over
Very comfortable bed. Service a bit slow.