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Reviews of Homewood Suites by Hilton Mahwah

3 out of 5
Homewood Suites by Hilton Mahwah
375 Corporate Dr, Mahwah, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1010 reviews" "
Rating 8 - Good. 257 out of 1010 reviews" "
Rating 6 - Okay. 89 out of 1010 reviews" "
Rating 4 - Poor. 34 out of 1010 reviews" "
Rating 2 - Terrible. 39 out of 1010 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

gerzain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that staff service were very nice and helpful since I had a problem with my reservation. They helped me out quickly and were very helpful.
Stayed 1 night in Mar 2024
Response from Sheila B on 25 Mar 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Staff was awesome.
Stayed 1 night in Mar 2024
Response from Sheila B on 25 Mar 2024
Thank you for your review and rating on your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

jamell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Mar 2024
Response from Sheila B on 22 Mar 2024
Thank you for rating your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

Jennifer

Travelled with family
The room is very nice and would love to come again in the future
Stayed 1 night in Mar 2024
Response from Sheila B on 18 Mar 2024
Thank you for rating and review on the Homewood Suites Mahwah, NJ.

10/10 Excellent

shambhavi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hot healthy food, great gym and good location. My kids loved it. We had a beautiful space together.
Stayed 2 nights in Feb 2024
Response from Sheila B on 13 Mar 2024
Thank you for your 5 out of 5 rating and review on your stay with us at the Homewood Suites Mahwah, NJ.

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheila B on 11 Mar 2024
Thank you for your rating on your stay at the Homewood Suites Mahwah, NJ.

2/10 Terrible

Renate

Stayed 1 night in Mar 2024
Response from Sheila B on 11 Mar 2024
Thank you for taking the time out to rate your stay. Please contact management for your negative experience.

6/10 Okay

Madeline

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
The heating in the room did not work! No apologies! The staff was not considerate.
Stayed 1 night in Feb 2024
Response from Sheila B on 28 Feb 2024
Good morning,Thank you for your review regarding your stay. We apologize for the negative experience you had during your stay. Please contact management.

10/10 Excellent

Naiya

Stayed 1 night in Feb 2024
Response from Sheila B on 20 Mar 2024
Thank you for your rating on your stay at the Homewood Suites Mahwah, NJ

6/10 Okay

Richard

Stayed 5 nights in Feb 2024
Response from Sheila B on 23 Feb 2024
Thank you for rating your stay with us. Have a great weekend!

6/10 Okay

Kristen, Ballston Spa

Travelled with family and small children
Our room wasnt as clean as i had expected. There were crumbs on the floor in the kitchen and dood, garbage and crumbs under the couch (visible when we used the sofa bed.) When you book the room and put in requests, they always get ignored. 5th stay here and not fulfilled any time. Simple requests for extra pillows. Never enough towels for the# of people in the room suggestion, in this case 6 people ( 2 double beds, a soda sleeper) and only 2 full size bath towels. Walls and floors seem paper thin, we were on the 2nd floor and it seemed like an absolute zoo, screaming stomping and running through the halls until 2am. Lastly, some of the furniture is in need of cleaning and repair. The dining table was dangerously wobbly and the pleathe seating on the dining chains ripped and peeling, sofa and seemed really dingy. May have to look into a different location for family visits sadly.
Stayed 2 nights in Feb 2024
Response from Sheila B on 20 Feb 2024
Thank you for your review, we apologize for the inconvenience for the negative experience you and your family had during your stay with us. Please contact management.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sheila B on 19 Feb 2024
Thank you for your 5 out of 5 rating on your stay at the Homewood Suites Mahwah, NJ

4/10 Poor

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel room smelt of smoke, bathroom was dirty with hair and dirt all in bath tub before we even used it, and people above us were extremely loud, stomping around until 3am. Barely any staff around. Disappointed in this Hilton, not sure if I will stay again.
Response from Sheila B on 12 Feb 2024
Thank you for your review and rating on your stay with us. We apologize for the negative experience you had during your stay. Please contact management.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The breakfast was pretty decent as free breakfasts go. The bagels were very good. The best of the Mahwah chain hotels.
Stayed 1 night in Feb 2024
Response from Sheila B on 6 Feb 2024
Good morning, Alan, Thank you for your review and rating. We are happy to hear that you enjoyed your breakfast.

10/10 Excellent

Petersen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is very accommodating. Overall clean room and property. Safe and quiet.
Stayed 1 night in Jan 2024
Response from Sheila B on 6 Feb 2024
Thank you for your rating and review on the Homewood Suites Mahwah, NJ

8/10 Good

Audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Jan 2024
Response from Sheila B on 30 Jan 2024
Thank you, Audrey, for your rating and review on your stay at the Homewood Suites Mahwah, NJ

8/10 Good

Rodney

Stayed 2 nights in Jan 2024
Response from Sheila B on 20 Mar 2024
Thank you for rating your stay at the Homewood Suites Mahwah, NJ.

8/10 Good

Isao

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheila B on 26 Jan 2024
Thank you for taking the time out to rate your stay at the Homewood Suites Mahwah, NJ

10/10 Excellent

Marcie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating all around!
Stayed 1 night in Jan 2024
Response from Sheila B on 25 Jan 2024
Thank you for your great rating and review on the Homewood Suites Mahwah, NJ.

10/10 Excellent

Yara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great! Room was very clean, bed was very comfortable, sheets and blankets were clean & the bathroom and kitchen were in great shape. There were tv remotes in both rooms this time and I was very pleased with the breakfast options. Everyone was kind. Thank you to the property & I am really looking forward to my next stay coming up very soon....
Stayed 2 nights in Dec 2023
Response from Sheila B on 22 Jan 2024
Thank you Yara, we are happy to hear your stay at the Homewood Suites Mahwah, NJ was great.

10/10 Excellent

Gustavo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nice and quiet at night, great staff Perfect stay !
Stayed 1 night in Jan 2024
Response from Sheila B on 26 Jan 2024
Thank you, Gustavo, for your review and rating on the Homewood Suites Mahwah Nj. We are happy to hear you had a nice and quiet night.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sheila B on 16 Jan 2024
thank you for your 5 out of 5 rating on the Homewood Suites Mahwah, NJ.

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Parents in law had ADA room that couldn’t be any further from front door. Bed somehow got wet while they we out. Battery died in door so couldn’t use card swipe and room really wasn’t set up for disabled people. Room 235
Stayed 3 nights in Jan 2024
Response from Sheila B on 15 Jan 2024
Thank you for your review and rating regarding your parents stay. We apologize for the negative experience they had during their stay. Please contact management.

4/10 Poor

Christopher

Travelled with family
Stayed 2 nights in Jan 2024
Response from Sheila B on 15 Jan 2024
Thank you for rating your stay.

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were down for a funeral and I am not sure why but devine intervention from your manager who gave a us a upgrade to one of the best room I have been in two bed room a living room 2 Bathroom It really helped during this trying week and and also the breakfast were super GIve him a bonus he is the one who owns his dog Miles
Stayed 2 nights in Jan 2024
Response from Sheila B on 15 Jan 2024
Thank you, Harvey, for your review and rating on the Homewood Suites Mahwah, NJ.

4/10 Poor

Scott, South Windsor

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to be renovated. First room I had, the heat didn't work so I was moved to another room. But the first room was very old, outdated, dark, dirty with mold on the wall in the shower. 2nd room a bit better but still dark, old and worn out. Time for a renovation!!!!
Stayed 1 night in Jan 2024
Response from Sheila B on 15 Jan 2024
Thank you, Scott, for your review on your stay with us. We are sorry to hear of the negative experience you had during your stay. Please contact management.

6/10 Okay

Yee Man

Stayed 1 night in Jan 2024
Response from Sheila B on 8 Jan 2024
Thank you for your rating on your stay with us. Have a safe and great New Year!

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 1 night in Jan 2024
Response from Sheila B on 8 Jan 2024
Thank you for your rating on your stay and writing a review on Homewood Suites Mahwah, NJ. Have a safe and great New Year!

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Staff & service, amenities
The front desk was very attentive and helpful. We had an issue with our room and it was resolved immediately and beyond our expectations.
Stayed 3 nights in Dec 2023
Response from Sheila B on 8 Jan 2024
Thank you for your review and rating on the Homewood Suites Mahwah, NJ

4/10 Poor

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the room and shower. Very musty smell. Not enough towels and pillows so we called the front desk and waited... and waited... After 30 minutes we called again and were told they were not aware.
Stayed 1 night in Dec 2023
Response from Sheila B on 2 Jan 2024
Good day,We apologize for the negaive experience you had during your stay. please contact management. Have a great New Year!

10/10 Excellent

Lynnette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for me to stay with my 2 dogs. Pleasanty atmosphere
Stayed 1 night in Dec 2023
Response from Sheila B on 28 Dec 2023
Thank you for the rating and review on the Homewood Suites Mahwah, NJ. Have a great New Year!

10/10 Excellent

Yvette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheila B on 28 Dec 2023
Thank you for the 10 out of 10 rating on the Homewood Suites Mahwah, NJ. Have a great New Year!

2/10 Terrible

JENNIFER

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sheila B on 24 Dec 2023
Thank you for taking the time out to rate your stay. Have a great holiday!

8/10 Good

Abdu

Stayed 1 night in Dec 2023
Response from Sheila B on 24 Dec 2023
Thank you for the 4 out of 5 star rating on the Homewood Suites Mahwah, NJ. Have a great and safe Holiday Season!

6/10 Okay

Thomas, Danvers

Travelled with family
Disliked: Staff & service
We were told when checking in that breakfast ended at 10:00, but when we showed up at 9:00 the staff was taking everything down. I showed her my watch and mentioned that breakfast was supposed to go for another hour, she argued with me and continued to remove all food and drink from the station. She said that during holidays they closed at 9:30. I said, “ok, but it’s only 9:00”. At that point she grudgingly said she would make me some scrambled eggs. Very rude.
Stayed 1 night in Dec 2023
Response from Sheila B on 24 Dec 2023
Good day,We apologize for the negative experience you had during your stay. Have a great and safe holiday season!

6/10 Okay

nancy a

Travelled with partner
Liked: Cleanliness
Side door key entry did not work even after we reported it not functioning. Very inconvenient for luggage transport and gaining acces to the room. Staff not very friendly or helpful. For a Hilton property, it did not meet my expectations.
Stayed 1 night in Dec 2023
Response from Sheila B on 24 Dec 2023
Thank you for your rating ad review regarding your stay. We apologize for the negative experience you had. Have a safe holiday season!

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheila B on 22 Dec 2023
Thank you for the 10 out 10 rating on your stay at the Homewood Suites Mahwah, NJ.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheila B on 18 Dec 2023
Thank you for the 5 out of 5 star rating at the Homewood Suites Mahwah, NJ. Have a great holiday season!

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Sheila B on 19 Dec 2023
Thank you for rating your stay at the Homewood Suites Mahwah, NJ. Have a great and safe holiday season!

10/10 Excellent

Santine

Stayed 1 night in Dec 2023
Response from Sheila B on 18 Dec 2023
Thank you for the 5 out of 5 star rating on your stay at the Homewood Suites Mahwah, NJ. Have a great holiday season.

8/10 Good

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location. Property is old and tired. Needs to be remodeled.
Stayed 2 nights in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your review and rating on the Homewood Suites Mahwah, NJ. Happy Holidays!

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating on the Homewood Suites Mahwah, NJ. Happy Holidays!

8/10 Good

Jennifer

Stayed 3 nights in Dec 2023
Response from Sheila B on 31 Jan 2024
Thank you for your rating on your stay at the Homewood Suites Mahwah, NJ

2/10 Terrible

Esther

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was a pet hotel!!
Stayed 2 nights in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating and review on your stay with us. All Homewood Suites properties are pet friendly.

10/10 Excellent

Love

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love having a kitchen in the room. The staff was great (Friendly and helpful). The breakfast, I thought is better than most hotel breakfasts with a large variety including fruit. I've stayed here a few different times and have always had a good experience.
Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating on the Homewood Suites Mahwah, NJ. Happy Holidays!

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and spacious hotel
It was our first time staying at Homewood Suites, and it turned out to be a real great stay. The hotel was clean and modern. Our room was very spacious, and it had a kitchenette with it. On top of that, there’s free hot breakfast——cannot beat that! Also, people at the front desk were nice and friendly. Will definitely stay at Homewood again.
Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating and review on the Homewood Suites Mahwah, NJ. Happy Holidays!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Gross. Filthy. Sticky. Dirty. We had a 2 bedroom suite that was absolutely filthy. There was food on the floor, the refrigerator wasn’t cleaned from the last guests, there is mold in both showers, there is stuff running down the bathroom walls, the fans have layers of dust, there was a wire sticking out from the couch. Way too expensive to be this nasty.
Mold and dirt in the bathroom
More mold
Dirty walls
Bathroom
Stayed 3 nights in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your review on your stay. Please contact management on your negative experience.

10/10 Excellent

Grover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating on the Homewood Suites Mahwah, NJ. Happy Holidays!

10/10 Excellent

Brad

Travelled with partner
Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating on the Homewood Suites Mahwah, NJ. Happy Holidays!

10/10 Excellent

Lorena

Stayed 1 night in Dec 2023
Response from Sheila B on 13 Dec 2023
Thank you for your rating on the Homewood Suites Mahwah, NJ. Happy Holidays!