Ratings based on 3,316 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom G

Nice hotel.

Posted 25-Mar-2015
Nice hotel... Clean, comfortable, and great location!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Gua

Nice hotel close to Michigan Avenue

Posted 23-Mar-2015
Everything great except for the fact that room wifi is not included and costs $11/day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 23-Mar-2015
Pros: The bed and the towels were the best.
Cons: Wi-fi should always be included. Also, the business center was expensive to use the computer and print.
Location: Great location, easy to get to everything.
When I booked, complimentary wi-fi was supposed to be included. When I arrived, it was not. Edward at the Front Desk fixed that for me without a question. He was fantastic! The room was nice, but you could hear everything in the hall and a good portion of the neighbors. The bed was one of the best ever. Housekeeping didn't come until after 5pm on the first day, and then the second day was there at 7am - 14 hours later, which was odd. Everyone was very nice and helpful, it's a very clean hotel and room, and the location cannot be better.
2 out of 5
by A verified travellerfrom brooklyn ny

Chicago trip for nephews birthday

Posted 23-Mar-2015
got there and their system was down couldnt check in until half hour after I got there. Lobby was very nice with piano player. Get up to the room Wifi did not work for 2 days. Sheets smelled like cheap detergent. Ordered a wake up call and nobody even called me. For a 4 star hotel with good reviews it was a joke.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow

Well situated for tourists

Posted 23-Mar-2015
Pros: The convenient location.
Cons: Wifi should be included or a better deal if you are staying a few days.
Location: Next to the Hancock tower and Michigan Avenue, close to the beach if you get nice weather.
Stayed for 6 nights, the room was comfortable but a bit on the small side from rooms we normally stay in. Staff were very helpful, had a nice breakfast in the hotel on one of our days there. The only complaint I would have was the extra 11 dollars a day for wifi which you need to factor in to your budget if that is an essential
4 out of 5
Recommended
for Everyone
by A verified traveller

Right off magnificent mile

Posted 22-Mar-2015
Everything was great! The beds were not as comfortable as I would have liked. The staff are very helpful and friendly!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to great shopping

Posted 20-Mar-2015
Pros: Price, location, decor, bed
Cons: Free WiFi
Location: Magnificent mile shopping, Rush Street shopping, restaurants on Rush (Carmines, Rosebud, Giordano's, Lou Malnati's), John Hancock Observatory
I enjoyed my stay at the Millennium Knickerbocker. The location is pretty good because it's not too far from shopping, the John Hancock building, and some really great restaurants. I also thought the bed was comfy, the room and bathroom were nicely decorated and clean, and the rooms were surprisingly quiet for being so close to Michigan Avenue. My only issues with this hotel are that it's a bit far from the 'L' (maybe a ten minute walk) and the room I was in was kind of small. For one person the room size is fine, but for two I think it would be too cramped. I would still suggest this hotel to friends though and would recommend they upgrade to a larger room if more than one person was going to be in a room. All in all, I would definitely recommend this hotel to someone who wants to be close to some of Chicago's best shopping.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Atlanta, GA

Has great character with excellent location

Posted 18-Mar-2015
This was a charming hotel to stay at with a great location close to the magnificent mile and many other attractions. The staff was friendly, the room was nice. The only complaint I had was the shower didn't have warm water. I only stayed one night so never called to have it fixed.
3 out of 5
by A verified traveller

Posted 18-Mar-2015
The shower in our room leaked, causing all of our luggage and some of the contents to get wet. Upon checking out of our room, I mentioned this to the front desk staff. The employee not only not offered an apology, but seemed inconvenienced by the whole thing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico DF

Excelente ubicación

Posted 17-Mar-2015
Pros: La ubicacion y el servicio son excelentes
Cons: Los elevadores no son suficientemente rápidos
Location: Super bien ubicado! a media cuadra de magnificent mile
La ubicación y el servicio son excelentes, las habitaciones muy comodas