Property amenity

Reviews of Millennium Knickerbocker Chicago

4 out of 5
Millennium Knickerbocker Chicago
163 East Walton Place, Chicago, IL

Reviews

7.8

Good

Rating 10 - Excellent. 777 out of 1778 reviews" "
Rating 8 - Good. 458 out of 1778 reviews" "
Rating 6 - Okay. 238 out of 1778 reviews" "
Rating 4 - Poor. 149 out of 1778 reviews" "
Rating 2 - Terrible. 156 out of 1778 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
our stay at the millennium knickerbocker hotel was nothing short of lovely. aside from being very clean, the staff was extremely friendly, including bar staff. late night drinks were delicious, and bartender kevin was very nice and funny. aside from the historical aspects the building itself was gorgeous, and navigating to get to our room was easy. overall i would definitley recommend this hotel, and when i visit chicago again, i will certainly stay at the millennium knickerbocker hotel again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Angelina, it is always heartening to learn when guests, like yourself, have such an enjoyable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear the cleanliness, the friendliness of the team members, and the charm of the building added positively to your stay. Kevin, our bartender, will be thrilled to know he added humor to your evening. We're delighted to hear that you will consider us for your future visits to Chicago. Looking forward to welcoming you back!

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Angelia, it is wonderful to hear that you had a positive experience at the Millennium Knickerbocker Hotel Chicago. Providing memorable experiences for our guests is our ultimate goal. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Bernard

Travelled with partner
Liked: Staff & service
Old building. In need of some touch ups. Bed sucked. Like the worst. The building is kept up as decently as possible but definitely room for updates. Staff was great. Be prepared for parking costs. Very close to high end shopping, the beach and the chicago360.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Bernard, thank you for sharing your insights. It sounds like certain aspects of the accommodation didn't entirely meet your expectations. Kindly know that we continually work on updates to enhance the guest experience. Pleased to learn our diligent team members were a highlight for you. Yes, our location is indeed convenient for those drawn to vibrant shopping and iconic spots. We value your feedback for our future improvements.

2/10 Terrible

Adriana C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
We appreciate the feedback, Adriana.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at your hotel. Initially, the staff was very accommodating, although we did encounter some issues with our refrigerator, which had to be replaced twice. our bathroom seemed to have been unused for a while, as it required thorough cleaning. We also experienced a brief moment where the water came out yellow, and there was some residue on the base of the toilet that needed cleaning. However, overall, our stay was pleasant. One aspect that bothered me was the demeanor of the front desk host who was working on Monday, March 18th. She seemed standoffish and was not very knowledgeable about the Chicago Hop on Hop off bus tour. Her lack of assistance and incorrect directions regarding the closest station were disappointing. On the contrary, the doorman was extremely helpful and friendly. Furthermore, I suggest that the hotel consider installing a central microwave. As my husband and I are food enthusiasts, we found it inconvenient not to have a place to heat up our leftovers, which could be a dealbreaker for some guests. Despite these minor issues, I would still recommend your hotel to friends and family due to its excellent location. Just any fyi parking is expensive. Any SUV will cost $55. Regular cars $45. They allow you to go in and out as many time which is a good deal compared to other parking locations in the area.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Mary, thank you for choosing the Millennium Knickerbocker Hotel Chicago and for your constructive feedback. It's encouraging to know you appreciated our prime location and found your overall stay enjoyable.However, we are sorry to hear about the issues you experienced with the appliances and upkeep in the room - our team is already taking steps to address them. We also regret to learn about your interaction with one of our team members at the front desk. We promise to use your comments for further training and improvement.Your suggestion about adding a communal microwave has been noted, as we continually strive to enhance our guest experiences. Lastly, we are glad to know our parking policy was acceptable to you despite the price.Thank you once again for recommending us. We look forward to offering you an even better experience on your next visit.

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower/Jet Tub broken
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Cassandra, we regret to hear about the troubles experienced with the bathroom amenities during your stay. Our team members have taken note of this issue and are working to rectify it in a timely manner for our future guests. We hope to have you back and provide an improved experience next time.

10/10 Excellent

Roland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to interesting sightseeing.
Stayed 4 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Roland, thank you for choosing Millennium Knickerbocker Hotel Chicago. We're thrilled to hear that our prime location provided you with quick access to captivating attractions around the city. We hope to welcome you back for another exceptional experience soon!

10/10 Excellent

Hongjoon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, Kind
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Hongjoon, the Millennium Knickerbocker Hotel Chicago greatly values your feedback and is delighted to know that you appreciated our peaceful environment and our courteous team members. Your words are a testament to our ongoing efforts to provide exceptional service. We're looking forward to welcoming you back for another tranquil stay in the heart of Chicago.

4/10 Poor

Travis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is over the hill, outdated terribly and appears to be barely hanging on.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Travis, it's regrettable to hear that the hotel didn't meet your expectations regarding its aesthetics. We strive to maintain a balance of preserving our historical roots while fitting the comfort and convenience needs of our modern guests. We’re committed to continuous improvements and appreciate your feedback. We sincerely hope you will consider giving us another opportunity to host you and offer a more compelling experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not big but the point of being in downtown Chicago is to be out on the town. Staff is very friendly! Bar had great drinks and food.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Paul, thank you for sharing about your recent stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled to learn that our team members' friendliness added to your experience. We're also pleased to hear you enjoyed our cozy accommodations, as well as the food and drinks in the bar. We look forward to welcoming you back the next time you're in downtown Chicago.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Bianca, thank you for choosing and rating the Millennium Knickerbocker Hotel Chicago so highly. We're thrilled to know you had a wonderful stay. We hope to welcome you back in the future!

10/10 Excellent

joseph

Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Thanks, Joseph! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!

8/10 Good

Erna

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel room was not as clean as we remember stay here before.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Erna, it's disappointing to hear that your recent visit didn't live up to your past experiences. We consider cleanliness a top priority and we assure you that what you experienced is not typical. We hope you'll consider another stay where we can better demonstrate the high standards we're accustomed to. Thank you for your valuable feedback.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 5 nights in Dec 2023
Response from Customer Service on 10 Mar 2024
Thanks for the perfect rating, Alejandro!We're pleased to hear that you have fully enjoyed your stay at Millennium Knickerbocker Hotel Chicago, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Sarabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was within walking distance of a lot of different activities. I liked the in and out for the parking reservation for one set price. The hotel staff was friendly and professional at the front desk check in.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Sarabina, it's heartening to read your positive feedback about Millennium Knickerbocker Hotel Chicago. We're pleased to hear how much you appreciated our prime location and the convenient parking option. It's also wonderful to know that our front desk team members were able to contribute to your enjoyable stay. We look forward to the pleasure of welcoming you back in the future.

6/10 Okay

Becky

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Leaky sink in bathroom Had to switch rooms due to tv not working Multiple calls to receive service No air - very stuffy - had to come open windows (after calling Twice) No coffee in morning (had to go to Hotel across road)
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Becky, it disappoints us to learn that your stay was met with several challenges. We apologize for the inconveniences with the accommodations and the responsiveness of our team members. We understand how important prompt and efficient service is and we strive to meet those expectations. We appreciate your feedback as it guides us in making sure similar instances do not happen in the future.

10/10 Excellent

Briyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you for sharing your perfect rating with us, Briyana!It's wonderful to see how much you appreciated your time at Millennium Knickerbocker Hotel Chicago! We want everyone to feel right at home at Millennium Knickerbocker Hotel Chicago. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great location. Is on the older side, which I don’t mind. Still clean and comfortable. Really nice shower.
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Josh, it's delightful tohear that you appreciated the convenience of Millennium Knickerbocker Hotel Chicago's prime location. It sounds like our historic charm enhanced your stay while you found your accommodation clean and cozy. The high-quality shower experience certainly is a guest favorite! We hope you'll choose us again for your future visits to Chicago.

10/10 Excellent

Tomber, RICHMOND

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Tomber, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Millennium Knickerbocker Hotel Chicago!

10/10 Excellent

Nancy

Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks for the perfect rating, Nancy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Knickerbocker Hotel Chicago.Have a wonderful day!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Thank you for the 5 out of 5 rating, Brad!We're thrilled to see how much you enjoyed staying at Millennium Knickerbocker Hotel Chicago. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

John, Hopkinton

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 7 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
John, it's lovely to hear you found Millennium Knickerbocker Hotel Chicago to offer good value! We aim to balance comfort and luxury with affordable rates. Thank you for sharing your positive feedback. We can't wait to welcome you back on your next trip to Chicago.

2/10 Terrible

Daniro

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
We appreciate you taking the time to share your feedback, Daniro.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of everything dont have to spend money on ubers cause everything is walkable. So clean safe area great for tourist. Slept comfortably. Check out and check in is smooth you can check out online and it’s contactless. Great stay
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Chantal, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're pleased that our prime location made your visit convenient and that our cleanliness standards met your expectations. Our team members strive to provide a smooth, contactless check-in and check-out process and it's great to know that you found this beneficial. We hope to welcome you back soon for another great stay.

6/10 Okay

Ramon

Travelled with partner
Liked: Cleanliness
It was a nice hotel, nothing really stood out about it. It's a very old hotel but nice for the price.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Ramon, thank you for sharing your experience. It's great to know you found the value commensurate with the rate. Your feedback aids us on focusing more on aspects that would make your stay exceptional. We trust your next visit with us will be more remarkable.

10/10 Excellent

sajay

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were wonderful. One ask, is that you have charging outlets.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Sajay, it's great to hear that you had a positive stay at Millennium Knickerbocker Hotel Chicago. We appreciate your constructive comment about charging outlets. We always strive to enhance our guest experience and your feedback is helpful towards that goal. We look forward to welcoming you back soon.

4/10 Poor

Rubel

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Worst experience I had so far out of every hotel I been in, first I needed to add a extra day but they said since I paid through a third party app I can’t which is understandable so I had to book another room separately, parking? $50, security deposit $50 but don’t forget they take $26 out of your deposit “destination fee” which is unheard off, lastly no microwave in the rooms or in the facility I was shocked never ever again I promise you
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Rubel, it's regrettable to hear about the challenges you faced during your stay, including the third-party booking complications and your surprise about the destination fee and lack of a microwave. While we aim to provide clear information on our fees and facilities beforehand, we understand that this may not have been the case for you. We appreciate this feedback and will ensure greater transparency going forward. Should you give us another chance, we hope to offer a more satisfying visit.

2/10 Terrible

Indira

Travelled with partner
Disliked: Cleanliness, amenities
Terrible. Charge you a resort fee and nothing is open on the property . No restaurant no bars nothing . I asked what the resort fee is for and they said for a bottle of water
Stayed 2 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Indira, we're sorry to read about your disappointment with certain conveniences not being available during your stay. We understand how essential these amenities can be. Please note that the resort fee is standard for the industry and contributes to various aspects of our service, not only bottled water. We ensure that every step is taken to provide a fulfilling stay experience and we apologize if your expectations weren't met this time. We hope to deliver a better experience in the future.

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Indifferent staff, all bars and restaurants closed. Weird rip off Check in process. Loud neighbors in room 401.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
David, your feedback is noted. It's disappointing to read about some aspects of your stay. We're sorry that you had issues with noise from other guests and encountered some disappointments with our facilities and check-in procedure. We're always ready to address any concerns and will take your comments into account for improvements. We would welcome the chance to demonstrate our commitment to guest satisfaction in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Amenities
This place makes its money in the high season. They don’t care about the slow season
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
David, it's regrettable you sensed a difference in our quality of service during various seasons at the Millennium Knickerbocker Hotel Chicago. We always put our best foot forward to ensure an enjoyable stay every single day, no matter what the season is. We're committed to improving, so we appreciate your feedback. Looking forward to your next visit for an enhanced experience.

6/10 Okay

Matthew, LOVES PARK

Travelled with family
Liked: Cleanliness, staff & service
I really like the hotel because of the area and room size. The hotel is quiet and close to great restaurants. But the rooms are starting to show age and are becoming run down. The entry door had been kicked in because the door jamb was damaged and partially missing at the lock. I’m surprised this was even rented out. The tv cabinet doors were almost ready to fall off. They didn’t close right because the doors we so loose and the hinges sprung. The shower door did not close and water in the floor became a problem as a result. Just needs some care and it would be fine. But this hotel will no longer be on the top of my list.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Matthew, it's good to hear you enjoyed the location of the hotel and found its rooms spacious and tranquil. We also appreciate your observations regarding maintenance. We deeply regret any inconvenience caused, and assure you that the elements you brought up have caught our attention. Your feedback is invaluable to us as it helps us identify areas for improvement. We're investing in refreshing our facilities and hope to have another chance to serve you in the future and provide a more satisfactory stay.

10/10 Excellent

Briyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property it was nice and quiet
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Feb 2024
Briyana, thank you for sharing your remarkable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear that you appreciated the serene environment. We strive to ensure our guests feel relaxed during their stay, and your comments resonate with our mission. We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Renovation improves whole experience
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Michael, thank you for your excellent feedback. It's wonderful to hear that the refreshed look of Millennium Knickerbocker Hotel Chicago has enhanced your stay. We eagerly anticipate your return.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel off Michigan Ave., close to beach.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Cathy, thank you for your wonderful remarks about Millennium Knickerbocker Hotel Chicago. We're thrilled you enjoyed our prime location near Michigan Ave and the beach. We look forward to welcoming you back in your future travels!

10/10 Excellent

Mohammed, Seattle

Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Mohammed, thank you so much for choosing the Millennium Knickerbocker Hotel Chicago on your recent visit. We are delighted to know you had a wonderful stay. Please do visit us again and we're looking forward to your return. Safe travels!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Thank you for the fantastic rating, Andrew!We strive to make all of our guests feel welcome and relaxed during their time at Millennium Knickerbocker Hotel Chicago! We can't wait to see you again soon.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice staff what a wonderful experience..
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Allen, thank you for sharing your positive experience at Millennium Knickerbocker Hotel Chicago. We're thrilled to hear you found our property clean and our team members pleasant. We strive to provide a wonderful experience and it sounds like we achieved this during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Kusania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Thank you for the wonderful rating, Kusania!It's fantastic you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel represents the best of a personal preference. I was more than pleased with the entire experience and without a doubt would book, reserve, and or secure my stay with this hotel again.
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
Thomas, your feedback about your wonderful experience at the Millennium Knickerbocker Hotel Chicago truly warms our hearts. We are thrilled to learn how much you valued your stay. Your words will inspire our team members to continue delivering top-notch experiences for all our guests. We genuinely look forward to welcoming you back for another memorable visit.

8/10 Good

Dominique, Middleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for taking the time to share your review with us, Dominique!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Millennium Knickerbocker Hotel Chicago. Thank you and have a wonderful day!

4/10 Poor

Griselda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate the feedback, Griselda.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thanks for the outstanding rating, Stephen!We're delighted your time at Millennium Knickerbocker Hotel Chicago was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was unfriendly. There are almost no onsite amenities.
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Michael, it's regrettable to hear about your experience. Providing a warm and welcoming environment is our top priority and it seems we didn't meet expectations during your stay. Furthermore, we acknowledge that you were looking for more on-site facilities. Rest assured, your feedback is paramount to us and will be looked into. Despite these issues, we hope for another opportunity to deliver a better experience.

6/10 Okay

Laurie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
We appreciate you leaving your feedback with us, Laurie.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Angela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad timing for booking. The Service was out of commission, so I did not get the amenities paid for and promised. And I really hope they do their due diligence and return my security deposit per the agreement on entering. It has been five days and nothing so far.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Angela, it's disheartening to hear about your experience. We assure you our team members strive to deliver a seamless stay for all our guests. Apologies for the inconvenience caused due to unavailable amenities during your visit. Regarding your security deposit, sometimes it may take a little while for it to appear back in your account depending on your bank's process. Be assured, our colleagues are looking into it. We truly hope to serve you better in your future travels.

10/10 Excellent

Eward, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Eward, thank you for your 5-star rating of the Millennium Knickerbocker Hotel Chicago on Expedia. We're grateful for your choice to stay with us and hope to welcome you back in the near future.

8/10 Good

ANISOARA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very good size room, clean, big confortable bed, nice lobby area, a classic hotel. Good price for the room giving the holidays and New Year. I enjoyed staying at this hotel. The only complain I have it will be the obligatory extra charges, per night, called: "destination fee" explained as: for the internet and the 2 small bottles of water- 23.48$, really!? This in top of the the city, state and county taxes. Maybe doesn't seem that much but after staying a week is adding up.
Stayed 7 nights in Dec 2023
Response from Customer Service on 15 Jan 2024
ANISOARA, it's wonderful to hear you enjoyed the prime location, spacious rooms, comfort, and charm of the Millennium Knickerbocker Hotel Chicago. We're glad you found your stay of great value during the holidays and New Year.We understand your observations about the destination fee, which does include internet and bottled water. It's a common practice in most city hotels and is designed to provide guests with beneficial amenities, but we certainly recognize that it could get substantial for long-term stays. We'd recommend reaching out to our team before your next visit. They can provide you with in-depth information about our fees to better plan your stay. Thank you for your insight. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

Elizabeth, Hinsdale

Business traveller
Property is conveniently located. I’m hearing some loud music now at 9:20 at night.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Elizabeth, it's great to hear you found the Millennium Knickerbocker Hotel Chicago's location convenient. Regarding the music you've reported, we appreciate your understanding that some guests may be celebrating their moments. If it becomes a nuisance again, we encourage you to report it to our team members who will be more than happy to find a suitable solution. We hope you continue to enjoy your stay with us.

4/10 Poor

Jonathon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hallways leading to the room were dirty and a housecleaning cart was left outside of our room door with garbage around it. There was a bar but it was never open to order drinks at. The room was decent.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jonathon, thank you for sharing your experience. We regret you found the corridors less than pristine and the housekeeping equipment out of place. Your feedback is noted as we strive to improve our cleanliness measures. Our intention is to maintain a convenient and comfortable environment, so it's unfortunate when any amenity is unused. Nevertheless, it's good to know you found your room satisfactory. We appreciate your comments and hope you consider staying with us again.

10/10 Excellent

Efthimis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a preferred choice when staying downtown Chicago!
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Efthimis, it's an honor to be your go-to choice when visiting downtown Chicago! We appreciate your loyalty and look forward to welcoming you back to the Millennium Knickerbocker Hotel Chicago.