Ratings based on 2,343 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Isle MN

Wonderful

Posted 01-Apr-2015
From the first check in to checkout the staff was wonderful. Every effort was made to accommodate everything we needed. I would recommend the hotel to everyone. It is a great location within walking distance to many tourist sites.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Great location!

Posted 30-Mar-2015
Pros: The location and the staff were exemplary.
Location: This location is central to everything!
Great location for the full 'Chicago experience'. The only downside was our windows faced another building and we could look right into their apartments when our shades were not down. A side effect of urban apartments/hotels. The breakfast buffet was nicely stocked and satisfied our needs, although not in a separate area... (in the hallway on each floor by the elevators).
5 out of 5
Recommended
for Everyone
by A verified traveller

One Night Stay

Posted 30-Mar-2015
Pros: Everything
Cons: Cost of parking always high in Chicago.
Location: Easy walk to many restaurants.
Awesome experience. Was able to drive up to front of hotel, have car parked and was in and up to my room within minutes. Awesome breakfast in the morning on each floor by the elevator. Easy to grab some food and drink and take back to my room. Called down in the morning to have car ready and easy checkout. Car waiting outside ready to go.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Madison Heights, MI

Excellent location for a quick Chitown getaway!

Posted 27-Mar-2015
We needed a break from the gloomy weather of Detroit so we decided to go to Chicago last minute. Stumbled upon this amazing hotel with a great deal. Great location just blocks from Michigan Ave and fun bars and restaurants!! Parking is a little steep at $62, but worth it with all the places nearby and the cleanliness of this hotel. Super clean and awesome decor. They have a cocktail hour with free apps. Didn't quite make it to the free breakfast in the morning but I'm sure it would have been worth it. Would visit again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff was friendly and Great location

Posted 20-Mar-2015
The staff was very helpful with suggestions on what to do, hotel was walking distance to river dying and parade and all the good bars... The cocktail hour was great, the breakfast only offers pastries and such no hot foods
Comment from Hotel Management
27-Mar-2015 by Melissa, Hotel Management
Thank you for the 5-star review! We’re so happy to hear you enjoyed your St. Patrick’s Day weekend celebration with us. I’m pleased you enjoyed our central location in the downtown Chicago and appreciated our close proximity to the Chicago River as well as all the great bars and restaurants surrounding us. I’m happy you enjoyed our complimentary evening cocktail reception but apologize for the lack of hot items in our complimentary deluxe continental breakfast. If you would like something warmed up, we’re happy to offer you complimentary use of our microwave located behind the front desk. I’m especially pleased to hear how helpful our front desk team was and will be sure to share your kind comments with them. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2015
Very nice hotel. Room was clean and room bed was comfortable.
Comment from Hotel Management
18-Mar-2015 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re delighted to hear you enjoyed your recent stay with us at Kinzie Hotel. I’m pleased you found our rooms to your liking—especially our comfortable Serta Perfect Sleeper Signature beds. We truly appreciate your glowing review. We look forward to welcoming you back soon. Warm Regards, Melissa Driza Guest Experience Manager
3 out of 5
by A verified traveller

Posted 15-Mar-2015
Everything was fine,but nothing was great. The decor detracted from an otherwise nice place. I've been here before and enjoyed more before the new design renovations. Fine for the price .
Comment from Hotel Management
18-Mar-2015 by Melissa , Hotel Management
Thank you for taking the time to share your helpful feedback. We’re happy to hear had a pleasant stay with us at Kinzie Hotel. I’m sorry to hear our newly renovated rooms and décor were not to your liking. Many guests have raved about our Chicago-inspired look and I’m disappointed that our décor did not match your tastes. We appreciate your thoughtful comments and hope to have the pleasure of welcoming you back upon your next Chicago visit. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, FL

Excellent hotel in Chicago!!!

Posted 23-Feb-2015
Pros: The rooms were great.. beds were very comfortable and room was quiet. They offer complimentary breakfast and welcoming cocktail/appetizers. GREAT!
When checking into the Kinzie, we were so surprised about how beautiful it was inside. The staff at the hotel lobby were so welcoming and friendly. The rooms had great space and the bathroom was fairly large. The beds were so comfortable and the rooms were so quiet!!! The complimentary breakfast was great. It was served on each floor right in front of the elevators. They had muffins, danishes, coffee, yogurt, egg, etc, which was great. Only thing is that you need to go early because things do run out. They do replenish the breakfast often, but since there are 5 floors with breakfast, it might take a while before the attendant gets to your floor. They offer complimentary appetizers and cocktail drinks as a "welcome." We did not get to the appetizers (starts at 5:30PM and we got there at 7); however, they did honor the drink with a "drink token." We did not have any problems with hot water, which was great because we traveled in February and it was very cold outside. Overall, I was so happy with the hotel and I would definitely stay here again if traveling to Chicago!! Great boutique hotel!
Comment from Hotel Management
06-Mar-2015 by Melissa, Hotel Management
Thank you for the 5-star review. We’re delighted to hear you had such an enjoyable stay with us at Kinzie Hotel. I’m happy you found the décor of our lobby and rooms to your liking. I’m also pleased you enjoyed our comfortable new Serta Perfect Sleeper Signature beds. I’m especially pleased to receive such wonderful feedback about our front office team and will be sure to share your kind comments with them. I’m happy you enjoyed our complimentary deluxe continental breakfast—conveniently served on each guest floor—and appreciated the wide variety of items to choose from. I’m further pleased to hear you enjoyed our evening reception but sorry to hear you did not get to enjoy the complimentary hors d’oeuvres. I appreciate your comments and have passed them along to our Food & Beverage manager. We truly appreciate your thoughtful recommendation. We look forward to welcoming you back upon your next visit to Chicago. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas City

The Kinzie Experience

Posted 23-Feb-2015
Pros: The accommodations............rooms, decor, business room to work on computers, complementary lounge from 5-8 nightly, service!
Location: Walking distance from Michigan Avenue, Navy Pier, wonderful restaurants of ALL kinds, night life, theaters, etc.
My daughter and I had a long weekend in Chicago and had the best experience ever staying at the Kinzie. I originally booked this hotel for us because my daughter's name is "Kinsey" and thought it was just destiny! The staff was absolutely wonderful and made us feel like we were just part of the family!! They looked up tickets to shows, told us how to get to our destinations, hailed taxis, got our car, helped us pack the car, and more importantly, just "loved on us". I highly recommend the Kinzie!!! We can't wait to return...................when it's warmer :).
Comment from Hotel Management
06-Mar-2015 by Melissa, Hotel Management
What a flattering review! We’re thrilled to hear you and your daughter enjoyed your weekend getaway with us at Kinzie Hotel. We just love how you came to choose our hotel because of the shared name with your daughter. I’m especially pleased to hear how helpful our team was with tickets, recommendations, and so much more! We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. Your glowing recommendation is truly appreciated. We look forward to welcoming you and your daughter back here in Chicago once the weather warms up. Warm Regards, Melissa Driza Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel. I'll go back.

Posted 17-Feb-2015
Terrible weather in Chicago last weekend, so I spent more time in the hotel than I normally would. The staff was fantastic, as were the accommodations.
Comment from Hotel Management
06-Mar-2015 by Melissa, Hotel Management
Many thanks for the 5-star review! We’re pleased to hear you enjoyed your recent stay with us at Kinzie Hotel, despite the chilly weather. I’m happy to receive such kind feedback about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m pleased you found our rooms and décor to your liking as well. Your glowing recommendation is much appreciated. We look forward to welcoming you back to Chicago under warmer weather! Warm Regards, Melissa Driza Guest Experience Manager