Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Super buen hotel

Posted 29-Jun-2015
Perooo... No te aceptan las maletas en consigna mas que por unas horas y la pagin dice que aceptan consigna esto No es verdad por que el espacio ea muy reducido
3 out of 5
Recommended
for Couples
by A verified traveller from Montevideo Uruguay

Excellent location

Posted 20-Jun-2015
Pros: Location is great, close to many touristic sites and very helpful staff assisting with transportation and local tours. Good breakfast till 11 am.
Cons: Has to improve services, no room service to eat something
Location: Excelent location steps from Plaza España
Hotel is just fine....old rooms with old and used furniture but clean and spacious. Breakfast is good with a wide variety. Location is excelent just steps from Plaza España and very close to Callao. Walking distance to Puerta del Sol, Royal Palace, Almudena Cathedral and Debod Temple.
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Superb location

Posted 08-Jun-2015
Good price for a hotel that is literally on the main Gran Via. 1 minute walk and your in the Metro system. Loads of tapas in the location and a fantastic sandwich shop close by for cheap lunches . Don't let the exterior put you off its a great hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jun-2015
Pros: zentrale Lage
Zentrale Lage, freundlicher Service, gutes Frühstücksbuffet, gute Information
4 out of 5
Recommended
for Everyone
by A verified traveller from dc

Très bon accueil et bien situé

Posted 22-May-2015
Excellent séjour Rien a dire Merci à Sebastien pour son implication et service
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2015
Pros: ambiente e dimensione della stanza
Cons: Pulizia della camera
Location: Posizione centralissima ottima
Vacanza di 2 gg. con famiglia partenza da orio al serio con volo ryanair delle 6,45 quindi alle 10 eravamo giá operativi sulla gran via abbiamo visto tutto quello che potevamo stupenda!!
4 out of 5
Recommended
for Everyone
by A verified traveller

albergo sulla gran via, vicinissimo alla metro

Posted 11-May-2015
ottima colazione ottimi servizi in camera e bagno, letto matrimoniale non troppo grande, un po' rumoroso anche al 7° piano per presenza di mercato sul retro
3 out of 5
Recommended
for Everyone
by A verified traveller from miami

ok hotel

Posted 11-May-2015
air conditioning did not work properly..................
4 out of 5
Recommended
for Everyone
by A verified traveller

Central et accueillant

Posted 06-May-2015
Dommage que la façade ai été en travaux et que nous n ayons passe vue
2 out of 5
by A verified traveller

Beware dark rooms

Posted 05-May-2015
We booked this hotel as it was centrally located to enable us to celebrate with our grown-up children the 18 months we lived in Madrid when we were first married 47 years ago. We booked well ahead in November 2014 for our April/May visit in 2015, booking 2 Standard rooms which seemed perfect on the website. To our dismay we were allocated 2 rooms the windows of which faced into an internal well with very little natural light. Furthermore the inadequate lighting in the room only made the rooms even gloomier! As we were tired when we arrived and checking in took quite a time, we mistakenly did not protest that night and then got on with enjoying our short trip, rather than insisting on rooms with outside views and daylight. When we did talk to the desk the day before we left we were told that these were Standard rooms and had the advantage of being quiet! We were offered a 10% reduction, which we rejected as inadequate and were promised a call/email from the manager when we returned home, but this has not materialised! A big let-down in a delightful city!