Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom dc

Très bon accueil et bien situé

Posted 22-May-2015
Excellent séjour Rien a dire Merci à Sebastien pour son implication et service
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2015
Pros: ambiente e dimensione della stanza
Cons: Pulizia della camera
Location: Posizione centralissima ottima
Vacanza di 2 gg. con famiglia partenza da orio al serio con volo ryanair delle 6,45 quindi alle 10 eravamo giá operativi sulla gran via abbiamo visto tutto quello che potevamo stupenda!!
4 out of 5
Recommended
for Everyone
by A verified traveller

albergo sulla gran via, vicinissimo alla metro

Posted 11-May-2015
ottima colazione ottimi servizi in camera e bagno, letto matrimoniale non troppo grande, un po' rumoroso anche al 7° piano per presenza di mercato sul retro
3 out of 5
Recommended
for Everyone
by A verified travellerfrom miami

ok hotel

Posted 11-May-2015
air conditioning did not work properly..................
4 out of 5
Recommended
for Everyone
by A verified traveller

Central et accueillant

Posted 06-May-2015
Dommage que la façade ai été en travaux et que nous n ayons passe vue
2 out of 5
by A verified traveller

Beware dark rooms

Posted 05-May-2015
We booked this hotel as it was centrally located to enable us to celebrate with our grown-up children the 18 months we lived in Madrid when we were first married 47 years ago. We booked well ahead in November 2014 for our April/May visit in 2015, booking 2 Standard rooms which seemed perfect on the website. To our dismay we were allocated 2 rooms the windows of which faced into an internal well with very little natural light. Furthermore the inadequate lighting in the room only made the rooms even gloomier! As we were tired when we arrived and checking in took quite a time, we mistakenly did not protest that night and then got on with enjoying our short trip, rather than insisting on rooms with outside views and daylight. When we did talk to the desk the day before we left we were told that these were Standard rooms and had the advantage of being quiet! We were offered a 10% reduction, which we rejected as inadequate and were promised a call/email from the manager when we returned home, but this has not materialised! A big let-down in a delightful city!
3 out of 5
by A verified travellerfrom München, Bayern

Zweckmäßiges, zentral gelegenes Hotel

Posted 05-May-2015
Pros: Die zentrale Lage.
Cons: Die Freundlichkeit des Personals!
Wir haben für unseren Städtetrip übers 1. Mai Wochenende zu Dritt in diesem Hotel genächtigt. Die Ausstattung der Zimmer (wenn man mal davon absieht, dass wir keine WC-Bürste hatten) & das Frühstücksbuffet waren in Ordnung. Obwohl unser Zimmer zu einer Seitenstrasse raus ging, war der Lärm enorm, da die Balkontüre gar nicht richtig abgedicht war (im geschlossenen Zustand konnte man immer noch durch diverse Ritze ins Freie sehen). Der Balkon - nicht nutzbar, da viel zu klein, eng & verschmutzt. Das Hotel selbst liegt sehr zentral und man kann alle wichigen Sehenswürdigkeiten bequem zu Fuß erreichen. Die Freundlichkeit des Personals ließ sehr zu wünschen übrig. Bereits beim Check-In empfing uns eine sehr unfreundliche Dame an der Rezeption. Während unseres Aufenthaltes wurden wir übrigens kein einziges Mal von den Mitarbeitern am Empfang begrüßt, wenn wir zurück ins Hotel kamen. Die Reinigung der Zimmer - die (bequemen) Betten waren ordentlich gemacht. Jedoch wurde weder das Bad noch der Fußboden (Fließenboden) gereinigt, obwohl sehr viel Straßenschmutz in den Raum getragen wurde. Weiterempfehlung? --> wer ein Hotel in zentraler Lage sucht, kein Problem mit dem Straßenlärm hat und auch keinen Wert auf Freundlichkeit des Personals legt --> klares Ja. Wir jedenfalls kommen nächstes Jahr wieder, jedoch werden wir uns ein anderes Hotel suchen.
4 out of 5
Recommended
for Everyone
by A verified traveller

calle trasera muy ruidosa por obras, resto ok

Posted 04-May-2015
Pros: localizacion, habitacion espaciosa
Cons: quizas algo del mobiliario de la habitacion esta algo gastado por el uso, el colchon de la habitacion es de muelles y algo duro a mi gusto
Location: esta en plena gran via, no se puede pedir mas en cuanto actividades?
Nos coincidio con una obras en la parte trasera del hotel en la que incluso se podia oir maquinaria a las 2 de la mañana en algun trabajo, el resto del hotel estuvo ok. Lo mejor es la amabilidad y rapidez de la recepcion para solucionarnos alguna cosa que le solicitamos.
4 out of 5
Recommended
for Couples
by A verified travellerfrom San Diego

Which one is it?

Posted 04-May-2015
Pros: Room size and location
Cons: Exterior markings for hotel and complete the current exterior renovation
Location: Walk the Gran Via for shopping and meals. Visit nearby Palacios or easy bus/metro to other landmarks
Good location except for street noise. Bit hard to find and no street parking. Parking underground around the corner and hotel has 20% discount (get ticket validated) 24Euros for 24 hours Easy metro/bus access Good eats on Gran Via Large rooms great bathrooms and A/C worked well in Early May Steps at entrance make toting large luggage a bit hard.
4 out of 5
Recommended
for Families
by A verified traveller

good location, near high street

Posted 30-Apr-2015
Pros: clean, tidy, friendly
Location: good,
easy to find from tube station, convenient to restaurant, shop etc