Dear Ms Aileen,Thank you for taking the time to share your feedback,We're glad to hear that our proximity to the airport and the Congress Center met your location needs. It's disappointing to hear that other aspects of your stay did not meet expectations. Our fitness room is equipped with a variety of equipment, including a treadmill, and we regret any confusion regarding the facilities during your visit. We also offer a complimentary airport shuttle service that runs at scheduled times, and we apologize if this was not clearly communicated. As for the noise levels, our rooms are soundproofed to ensure a restful night's sleep; any deviation from this is certainly not up to our standard. We're sorry to hear that your breakfast experience did not leave you satisfied, as we take pride in the quality and variety of our breakfast buffet.We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Sharon,Thank you for your visit.We're delighted to hear that you found your stay to be convenient and appreciated the cleanliness of our rooms and the condition of the hotel. It's also gratifying to know that our service met your expectations, as we strive to provide a seamless and enjoyable experience for all our guests.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Rios,Thank you to share your feedback with us.We're delighted to hear that you appreciated the efforts of our dedicated staff and found our hotel to be in excellent condition. It's wonderful to know that the cleanliness of your room met your expectations. We also take note of your feedback regarding the room amenities and would like to highlight our commitment to providing a comfortable and convenient experience, as detailed by the availability of a desk, minibar, safe, and flat-screen TV in all our rooms, with additional features such as an electric kettle, terrace, ironing facilities, along with slippers and bathrobe in our premium accommodations.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maida,Thank you for taking the time to share your feedback.We're delighted to hear that the complimentary shuttle added convenience to your stay and that our spacious rooms provided you with comfort. It's wonderful that our breakfast selection, featuring an assortment of fruits, ham, cheeses, and more, was to your liking. We take pride in maintaining impeccable standards of cleanliness and are glad that you found our hotel's condition and service to be exceptional.We look forward to welcoming you back on a future occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Idalia,Please accept our thanks for your kind review.We're thrilled to hear that our airport shuttle service added convenience to your travels and appreciate your compliments on its punctuality. It's also wonderful to know that our team's friendliness and accommodating nature stood out during your stay. We are delighted that you consider our hotel as your go-to choice in Madrid and that our efforts to ensure a seamless and comfortable experience resonate with you.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Lindsey,Thank you for your visit.We're pleased to know that our staff provided helpful service during your stay. It's also reassuring to hear that you had the opportunity to enjoy the conveniences offered by our prime location near the airport, as well as our complimentary early morning coffee service. We regret to hear about your discomfort due to the air conditioning; please note that our hotel is equipped with air conditioning during the warmer months and heating for when it gets colder, in accordance with the season. We strive to ensure all our guests have a comfortable stay, and we apologize if we fell short in this instance.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Valerie,Many thanks for this high rating.We're delighted to hear that our proximity to the airport added convenience to your stay and that our offerings surpassed your expectations. Our team takes great pride in maintaining impeccable cleanliness and providing exceptional service, so your recognition is greatly appreciated. Moreover, we're glad that the amenities in your room contributed to a comfortable and satisfying visit.We hope that you will visit us again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Steve, Thank you for positively reviewing your visit.We're delighted to hear that our shuttle service met your early transportation needs and that you enjoyed the culinary offerings from our restaurant as well as the convenience of room service. It's also reassuring to know that the cleanliness of your room was up to the mark, reflecting our commitment to guest satisfaction. We appreciate your feedback on the hotel's condition and services, which we continuously strive to enhance based on our guests' experiences. While we understand that certain aspects may not have met your expectations, we are dedicated to maintaining a high standard and are always looking for ways to improve.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Jaime,Thank you so much for your positive feedback following your visit.We're delighted to know our strategic proximity to the airport and shuttle service added convenience to your travels. Our team takes great pride in offering a sumptuous breakfast buffet to start your day on a positive note, and it's pleasing to hear it met your expectations. We also appreciate your acknowledgment of our staff's friendliness and helpfulness, as we strive to provide a welcoming atmosphere for our guests.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Corinne, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We apologize for any inconvenience caused by the absence of a porter service. Our team is always on hand to assist with luggage upon request at the front desk to ensure a comfortable and smooth experience for our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Idalia,Many thanks for this high rating.We're thrilled to hear that the size of our king size bed met your American standards and provided you with the comfort you deserve. It's also wonderful to know that the breakfast selection was to your liking, offering a delightful start to your day. Our team is pleased that the proximity to the airport and the friendly service we provide added to the convenience of your stay.We hope to have the occasion to welcome you back. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maria Carmen,Thank you for such a positive review.We're delighted to hear that you found our hotel to be very clean and that our breakfast staff went above and beyond to accommodate your needs. It's wonderful to know that the room cleanliness and service met your expectations. We're also pleased that our amenities contributed positively to your stay, although we note they did not fully meet your expectations. Our team is dedicated to providing a comfortable and enjoyable experience, and your feedback is invaluable to us.Wishing you all the best and looking forward to your next visit,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Paola,Muchas gracias por su feedback.Lamentamos que su experiencia no haya cumplido con sus expectativas en cuanto a la limpieza de la habitación y la condición del hotel. Si bien es cierto que algunos elementos del mobiliario pueden parecer antiguos, nos esforzamos por mantener nuestras instalaciones en buen estado y proporcionar un servicio de calidad. Referente al servicio, nuestro equipo se dedica a ofrecer atención profesional y cercana, y sentimos que en esta ocasión no haya sido percibido así. Nos gustaría tener la oportunidad de cambiar esta impresión en una futura visita.Gracias de nuevo por su tiempo.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Jessie, Thank you for taking the time to review your stay.We are glad that you had a pleasant stay with us and appreciated our convenient location. We hope that you will visit us again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for positively reviewing your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to welcome you back.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Elmer,Thank you for positively reviewing your visit.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Venkat,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that you appreciated the cleanliness of our rooms and the overall condition of our property. Our team strives to maintain the highest standards of cleanliness and comfort, and it's rewarding to know that these efforts have been noticed. We regret to hear that you found our front office staff to be less than friendly and customer-focused. While this is not the level of service we aim to provide, we appreciate your feedback as it is crucial for our ongoing commitment to improvement. Rest assured, we continually train our staff to ensure that every guest feels welcomed and valued.We also take pride in our room amenities, and we're glad that you found them to your satisfaction, supporting a pleasant stay.We do hope to welcome you back for an improved experience. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Luis,Thank you for this high rating.We're thrilled to hear that our strategic location complemented your stay and you enjoyed the variety of dining options nearby. It's wonderful to know that our shuttle service met your expectations for punctuality and convenience, ensuring a stress-free connection to the airport. We're also delighted that the cleanliness of your room contributed to a comfortable and satisfying visit.We hope we have the pleasure of seeing you on many more occasions. Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Judith, Thank you for this review of your recent stay.We're thrilled to hear that our shuttle service added convenience to your stay and that you found the spaciousness of our rooms and the quality of our bathrooms to your liking. Your commendation of our staff is greatly appreciated, and we're glad that our breakfast offerings provided a pleasant start to your day.Unfortunately, we don't offer films or Netflix in the rooms at this time, but we hope that the variety of international and local television channels provided some entertainment during your stay.It's wonderful to know that these aspects would not deter you from staying with us again, and we're grateful for your positive review.We hope to see you again.Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Luis,Thank you for this positive review of your stay with us.We're delighted to hear that our proximity to the airport was convenient for your travels and that you enjoyed our complimentary shuttle service. It’s great to know that our friendly staff made a positive impression, enhancing your stay.Our team works diligently to maintain high standards of cleanliness and overall hotel condition, so we're glad these efforts met your expectations.We take pride in our in-room amenities designed for comfort and convenience, and it pleases us to see that they contributed to a satisfying stay.We hope to welcome you back.Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Guest, We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated our convenient location near the airport and enjoyed our delicious breakfast. Our team strives to provide a comfortable and enjoyable stay for all our guests.We appreciate your feedback regarding the rooms needing some sprucing up. We are constantly working on improving our facilities and services, and your comments will be taken into consideration for future enhancements. We apologize for any inconvenience this may have caused during your stay.We hope to welcome you back. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Erik, Thank you for taking the time to share your review.We are delighted to hear that you appreciate our prime location near the airport and our friendly and helpful receptionists. It's great to know that you enjoyed the bathtubs in our rooms, as we aim to provide a comfortable stay for our guests.We acknowledge your concerns regarding the room furniture, mattresses, and charging plugs for phones. We are continuously working on improving our facilities and appreciate your valuable feedback. Rest assured that your comments will be taken into consideration for future enhancements.It would be a pleasure to have you return on another occasion. All the best,María Fdez. de Valderrama, Voice of Customer Coordinator

Apreciada Sra. Doménica,Ha sido un placer recibir su última visita.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos tener el placer de recibirle de nuevo en un futuro cercano,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Rigoberto,Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel clean and friendly, and that you appreciated the easy access to the airport and parking. Our prime location near the airport and convenient parking facilities are indeed some of the aspects our guests value the most.It is great to know that you were satisfied with the room cleanliness, hotel condition, and service provided by our staff. We strive to maintain high standards in all aspects of our hotel, and your positive feedback is truly appreciated.We look forward to welcoming you back. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Cher Hôte,Nous vous remercions infiniment pour cet excellent retour.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous recevoir à nouveau,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Ms Beth,Thank you for taking the time to review your stay.We are glad to hear that our on-site restaurant provided a convenient and enjoyable dining experience during your stay. Our goal is to offer a comfortable and relaxing environment for guests in transit, and it's great to know that we met your expectations.We appreciate your kind words about our room cleanliness, hotel condition, and service. Our team works hard to ensure that all our guests have a pleasant stay, and your feedback is valuable to us.We hope that you will return on another occasion. Best wishes,María Fdez. de Valderrama, Voice of Customer Coordinator

Dear Christine,Thank you for taking the time to share your feedback.We are glad to hear that you found our airport shuttle service convenient and appreciated our prime location near the airport and various amenities within walking distance. However, we are truly sorry to hear about the cleanliness issues you encountered during your stay. Please rest assured that we take cleanliness very seriously and have a dedicated housekeeping team that works diligently to maintain our high standards. Your feedback is invaluable to us, and we will address this matter with our team to ensure that such incidents do not occur in the future.We apologize for the inconvenience you experienced with the room change and the receptionist's response. Our staff is trained to provide excellent customer service, and we will take your feedback into account to improve our communication and problem-solving skills. We understand that a comfortable and clean room is essential for a pleasant stay, and we will strive to make improvements in this area.We certainly hope that we can welcome you back again. Best regards,María Fdez. de Valderrama, Voice of Customer Coordinator