I made a reservation through expedia, and the hotel was excellent based on cleaniess, but they requested extra charges for everything including pool, gym and even regular TV chanels discontinued after 10-15 minutes and requested to pay 13 Euro to continue!? Also the location of hotel is not good for tourists, especially if traveling from outside of Spain. It's locted in a nice area, but it is purely residential.
Comment from Hotel Management
23-Apr-2015 by The Management, Hotel Management
Dear Guest, We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments through www.expedia.com. We would also like to take this opportunity to inform you that, all our room rates include the access to our Wellness Center ABSARA SPA except those for the Deluxe Suites. However, the access to our outdoor swimming pool, open during the summer season, is included in all our room rates without exception. Regarding the TV Channels you mentioned we would like to inform that our Hotel offers 73 channels and only 7 of them require a payment of a fee. Concerning our location, we are situated in the quiet residential area of Mirasierra in the north of Madrid City; the Hotel is well communicated with the centre of Madrid. We are close to a subway station and there is a bus stop on the doorstep directly connected to Gran Via, the cultural heart of the city, a stoneâs throw from Cibeles, Paseo del Prado and the Retiro Park. It is always our intention to offer our Guests the most efficient, personalized and professional attention possible. Therefore, it gives the whole team great pride and satisfaction to know that we have met your expectations. Once again, thank you so much for having chosen our Hotel and we look forward to receiving you back soon. Yours Sincerely, The Management.