Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 07-Jul-2014
Pros: Amazing spa and very clean hotel
I cant say how much me and my partner loved this hotel. Absoluely perfect and no faults what so ever
Comment from Hotel Management
08-Jul-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your rating and your nice words! Best regards The Management
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Scotland

Family holiday

Posted 05-Jul-2014
Pros: Rooms are excellent
Cons: Outdoor pool is very cold. Variety on restaurant menu could be better
Great stay at the hotel, close to the metro to Madrid
Comment from Hotel Management
07-Jul-2014 by Carmen, Hotel Management
Dear Guest, Thank you for your review! Kindest regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Madrid trip

Posted 26-Jun-2014
Outstanding hotel with great room, wonderful service. Breakfast expensive if not booked earlier and so is parking. It is a bit away from downtown although well connected with metro. The hotel has no major restaurants nearby as it is in a residential area.
Comment from Hotel Management
27-Jun-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your rating and your review. We look forward to welcoming you back soon! Kindest regards, The Management.
4 out of 5
by Jeff

Very nice hotel - in the middle of nowhere.

Posted 09-May-2014
Location: It is the middle of nowhere and there is NOTHING to do near by
This is a great hotel, if you are looking for a one night stay. If you are there for 3 nights, you will find that there is nothing within easy reach, apart from 1 tapas bar, other than the hotel facilities
Comment from Hotel Management
20-May-2014 by Carmen, Hotel Management
Dear Guest First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through Expedia. Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity. Once again, thank you so much for having chosen our Hotel and we look forward to receiving you back soon. Yours Sincerely The Management
4 out of 5
Recommended
for Families
by A verified traveller

Posted 17-Apr-2014 on Hotels.com
Pool was closed which was running rubbish , but all else excellent.
Comment from Hotel Management
26-Jul-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your rating. We would like to inform you that our exterior pool is only open during summer season. We hope to welcome you back soon and hopefully during summer to enjoy it best! Kindest regards The Mangement
5 out of 5
Recommended
by A verified traveller

Posted 11-Apr-2014 on Hotels.com
Comment from Hotel Management
26-Jul-2014 by Carmen, Hotel Management
Thank you very much for your positive rating! Best regards
5 out of 5
Recommended
for Everyone
by Greg from NYC, NY

Everything was perfect except the location

Posted 20-Mar-2014
Pros: everything
Cons: nothing
Location: See above. Location is the only downside to this otherwise perfect hotel.
If you want to spend your time in downtown Madrid in close proximity to the main attractions, you might reconsider your stay here. It was a 30-min taxi drive from the hotel to most points in downtown Madrid and at $35USD, that could get pricey. Although it is close to a bus stop that brings you to city center, that took at least an hour each way. If you want to enjoy madrid and not be in the heart of the city, stay here. The staff, the room, the grounds were all absolute perfection!
Comment from Hotel Management
20-May-2014 by Carmen, Hotel Management
Dear Guest, Thank you for choosing us for your stay in Madrid. We are happy to know that you find our Hotel perfect. Concerning our location, we are situated in the quiet residential area of Mirasierra in the north of Madrid City; the Hotel is well communicated with the centre of Madrid. We are close to a subway station and there is a bus stop on the doorstep directly connected to Gran Via, the cultural heart of the city, a stone’s throw from Cibeles, Paseo del Prado and the Retiro Park. We hope to have the opportunity to welcome you back to the Sheraton Madrid Mirasierra Hotel & Spa in the near future. Yours sincerely, The Management.
5 out of 5
Recommended
for Everyone
by A verified traveller

First class

Posted 03-Feb-2014
Pros: Close to metro station
Wonderful would definitely recommend this hotel. First class experience.
Comment from Hotel Management
20-May-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your nice comments and for sharing them with us. We are happy to read you would recommend us. We all look forward to welcome you back to Sheraton Madrid Mirasierra hotel And Spa. Yours sincerely, The Management
5 out of 5
Recommended
for Families
by Lee Kirkman

This traveller left a rating score only Posted 06-Nov-2013 on Hotels.com
3 out of 5
by Murray from UK

Disappointing Family Hotel

Posted 03-Nov-2013
Cons: The website should be a little clearer about the restrictions - particularly for visitors with young families
Went to Madrid for a few days as a family. Chose Sheraton specifically for pool and spa facilities - only to be told upon arrival we couldn't use the facilities. Staff quoted policies and restrictions as the reason (which were frankly buried so deep in the website you'd need a degree to find them). Very disappointing. Also the wifi...intermittent at best!
Comment from Hotel Management
22-May-2014 by Carmen, Hotel Management
Dear Guest, We are sorry to hear about your disapointment about the spa access. We would like to inform you that for security reasons the access is only permited to individuals from 16 years and above. We do apologise for any inconvience this may caused you. Looking forward to welcoming you back soon to Sheraton Madrid Mirasierra Hotel And Spa. Yours sincerely, The Managemen