Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent hotel....would definitely recommend!

Posted 27-Sep-2014
Service above and beyond. Very comfortable room. Excellent outdoor pool. Convenient for underground to centre of Madrid.
Comment from Hotel Management
02-Oct-2014 by Carmen, Hotel Management
Dear Sandra, We are glad to learn that you found our Hotel excellent. Thank you for trusting us and we look forward to welcoming you back on the near future. Kindest regards The Management.
2 out of 5
by A verified traveller from London

Alright hotel but too far out of town

Posted 18-Sep-2014
This is a well equipped and hotel. The pool area and spa are great. The only problems are (i) the front desk staff with very slow dealing with anything and (ii) it is too far out of town. Yes you can get a taxi (12 to 16 Euros) but it's not convenient and gets expensive. If you just want to lay by the pool then this hotel is fine; if you want to explore Madrid then avoid it.
Comment from Hotel Management
02-Oct-2014 by Carmen, Hotel Management
Dear Joe, Thank you for choosing our Hotel for your stay in Madrid and for sharing your comments. Best regards The Management
2 out of 5
by A verified traveller from ireland

Hotel is far from town.

Posted 15-Aug-2014
Pros: The beds were comfy
Cons: Cheaper prices
Location: Nothing nearby. Train 5 min walk
The staff were friendly on arrival. The room was clean. It is far from town centre. Breakfast is over priced, hot buffet was cold and in edible. Bar was expensive too. I would not class this hotel as 5 star
Comment from Hotel Management
20-Aug-2014 by Carmen, Hotel Management
Dear Guest, Thank you for taking the time to share your comments on www.expedia.com. Our Guest comments are definitely the best tool to improve, therefore we would like to apologize if we have not met your expectations on this particular occasion. Best regards The Management
5 out of 5
Recommended
for Couples
by A verified traveller from London

Fantastic hotel absolutely faultless

Posted 13-Aug-2014
We have just returned from our 6 day stay at this hotel and would highly recommend for a stay in Madrid. We stayed in a club room. The room was exceedingly spacious accommodating 3 of us with ease. The room was very well equipped and the bath and shower area again spacious with two entry points to the area. The club lounge was great to relax in with a small dining to take breakfast etc. All areas of the hotel were immaculate . The pool was refreshing ,always fresh towels available and plenty of areas to relax around the pool including Balinese beds. We also had use of the spa facilities and gym. We ate at the restaurant on one night and the food and service were very good. The hotel staff were all exceptionally friendly and helpful. We arranged to use the free shuttle service from the airport prior to our arrival also very efficient. Before booking we were aware that the hotel is on the outskirts of the city closer to the airport. We used the metro a few minutes walk from the hotel to get to a Downtown Madrid taking approximately 30 minutes and only costing just over one euro each way. All in all a very luxurious hotel with excellent facilities and amenities.
Comment from Hotel Management
20-Aug-2014 by Carmen, Hotel Management
Dear Guest, We would like to thank you for taking the time to share your nice comments with us. It is always a pleasure to learn that you found our hotel fantastic. Looking forward to welcoming you back soon! Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect

Posted 07-Jul-2014
Pros: Amazing spa and very clean hotel
I cant say how much me and my partner loved this hotel. Absoluely perfect and no faults what so ever
Comment from Hotel Management
08-Jul-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your rating and your nice words! Best regards The Management
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Scotland

Family holiday

Posted 05-Jul-2014
Pros: Rooms are excellent
Cons: Outdoor pool is very cold. Variety on restaurant menu could be better
Great stay at the hotel, close to the metro to Madrid
Comment from Hotel Management
07-Jul-2014 by Carmen, Hotel Management
Dear Guest, Thank you for your review! Kindest regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Madrid trip

Posted 26-Jun-2014
Outstanding hotel with great room, wonderful service. Breakfast expensive if not booked earlier and so is parking. It is a bit away from downtown although well connected with metro. The hotel has no major restaurants nearby as it is in a residential area.
Comment from Hotel Management
27-Jun-2014 by Carmen, Hotel Management
Dear Guest, Thank you very much for your rating and your review. We look forward to welcoming you back soon! Kindest regards, The Management.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 24-Jun-2014 on Hotels.com
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 12-Jun-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by dye359 from London

Really comfy bed

Posted 10-Jun-2014 on Hotels.com
The hotel was lovely but a little bit too far out of town. The staff in the hotel were very friendly but they didn't do anything when i complained that the coffee machine in our room didn't work and we only had one dressing gown and slippers. But would stay there again.
Comment from Hotel Management
16-Aug-2014 by Carmen, Hotel Management
Dear Guest. Thank you very much for your choosing us for your stay and for taking the time to share your comments, we really apreciate it. Please let me inform you taht we have taken note of your commets. We look foward to welcoming you back soon. Kindest regards The Management.