We booked Room Mate Mario for its specific location for special birthday. We also lashed out for a Suite for the 5 days. Only to be informed day before check in, Room Mate had moved us to another of there Properties on busy Grand Via - basic room, no offer of $ reduction or compensation, nothing. On final day we needed to depart early due to train timetable and requested slightly earlier Breakfast, which Room Mate couldn’t do, but they did offer to make us take away breakfast pack to be delivered to our Room before we left. Nothing delivered so pretty disappointing. Doorman was to organise Taxi, no Taxi so had to stand outside in pouring rain to hail Taxi while Doorman watched from dry foyer of Hotel; then Doorman did not assist with bags to Taxi because “ he did not want to get wet”. Pretty poor overall - find something else….