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Reviews of Hotel Regente

3 out of 5
Hotel Regente
Mesonero Romanos 9, Madrid, Madrid

Reviews

8.0

Very good

Rating 10 - Excellent. 365 out of 1004 reviews" "
Rating 8 - Good. 364 out of 1004 reviews" "
Rating 6 - Okay. 172 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es envidiable es única pero deben mejorar en la calidad de los mattress y almohadas (duros). Además, deben indicar que en esta época el AC no funciona
Stayed 7 nights in Apr 2024

10/10 Excellent

Marielys, Perth Amboy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El personal un poco más amable
Stayed 1 night in Apr 2024

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern small bedrooms, nice cafeteria, Excellent location few steps from La Fran Via. Highly recommended
Stayed 2 nights in Mar 2024

2/10 Terrible

Adriana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac working
Stayed 2 nights in Feb 2024

10/10 Excellent

Ana

Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been your guest for more than 25 years !!! Excellent service !!! And location
Stayed 5 nights in Feb 2024

10/10 Excellent

Eric

Stayed 3 nights in Jan 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the heart of Gran Via Street. Easy access to the Metro stations, Gran Via & Calao.
Stayed 4 nights in Dec 2023

10/10 Excellent

Victor, Washington

Stayed 10 nights in Dec 2023

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very rude, they placed us underneath a room that was undergoing massive construction early the morning and all day. It was not a good experience, but they did move us our last day there.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mohammad, Dearborn heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because of the location, and I'm glad I did. It's right in the middle of the two must visit areas in Madrid; Parque el retiro area on one side and Palacio Real area on the other. Located right on Grand Via with great shopping sites and Metro stations nearby. The hotel has an upscale feel, the room is spacious and the staff was friendly and professional at all times, they even lent me an umbrella when I needed. For location, convenience, great atmosphere and a fair price, I definitely recommend this hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Agustin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Jessica

Liked: Cleanliness
Great location. Not so quiet.
Stayed 4 nights in Nov 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good, busy location. Very accessible to everything.
Stayed 10 nights in Nov 2023

8/10 Good

Michele

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marisol

Stayed 7 nights in Nov 2023

10/10 Excellent

ALFREDO

Stayed 5 nights in Nov 2023

2/10 Terrible

Larissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ruidoso y camas duras
Hotel bien ubicado pero las condiciones del mismo dejan mucho que desear. Camas muy duras, olor a humedad, ruidoso, personal desagradable, en fin no regresamos.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. In the heart of Gran Via.
Stayed 1 night in Oct 2023

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Clara Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all amazing
Stayed 6 nights in Sep 2023

10/10 Excellent

CLARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in a great place, clean, staff amazing
Stayed 1 night in Sep 2023

4/10 Poor

Diany

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel in a great location howeverimpossible to fall asleep before 1am and there is constant noise which makes it extremely hard to peacefully sleep.I want to start off by reviewing Anca the receptionist. they should really consider her position there.There was this one day in which they did not do our room as we had dnd sign, when we got to the room at 9pm we called in for new towels and some toilet paper as we had ran out.Anca was the one who brought for us, as I opened the room door with a nasty attitude Anca said at this time don’t call for anything again. I was like excuse me? Im the client and I believe I have the right to call whenever I need something as I always do in other hotels i stay in and theres no issue. Secondly, the day we’re leaving we ask for a taxi for around 12:40, we were having lunch & arrived at 1:05 and the taxu had left which is totally fine! So Anca gives my husband attitude saying we were late she called taxiagain. And said he would be there in 2-3 minutes. About 10 minutes passed and nothing so we say we are just going to go catch a taxi and she says no lets go to gran via and wait for him hes almost here. 10 more minutes passed and nothing. she calls the taxi and keeps procrastinating saying hes almost there we were going to lose our flight.my husband just stopped another taxi drivingby and she says no you can’t. Excuse me? Im not going to lose my flight because you have business with your taxist.she offended us saying next time beresponible

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a hotel not directly in the Gran Via but just few steps on a side street. The convenience and the price for value are great.
Stayed 3 nights in Sep 2023

10/10 Excellent

Juvenal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with easy access to the main actractions in Madrid 20 meters away from Gran Via, they led me check in at 9.30 am when the check in is at 12 pm. The room was clean and neat with a strong wi fi. I come back here in my next trip to Madrid.
Stayed 3 nights in Aug 2023

8/10 Good

Larirsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right in the middle of shopping, historical sites, restaurants for all budgets! You can walk to these sites or just holt a cab at the corner. Our concierge was very kind to do that for us.
Stayed 9 nights in Aug 2023

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel very conveniently located for all main attractions in Madrid. Nice and c’eab rooms. Thank you.
Stayed 6 nights in Aug 2023

10/10 Excellent

Luis, Hialeah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 4 nights in Aug 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely comfortable room with great air conditioning. 96 channels on the tv but not one English Channel!!!!! Unacceptable!!!!
Stayed 6 nights in Aug 2023

10/10 Excellent

Lenin

Stayed 4 nights in Jul 2023

10/10 Excellent

Yossi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Keegan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very convenient, it was an amazing location. Staff were very nice and helpful. They did not have parking onsite and the parking around the hotel was not easy to access. The windows were paper thin, you could hear the noise from the street. The internet want not easy to access.
Stayed 1 night in Jul 2023

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tiene muy buena ubicación, el la habitación y el baño son amplios. Lo único es el servicio de wifi que constantemente se desconectaba.
Stayed 2 nights in Jul 2023

2/10 Terrible

carlos, MIAMI LAKES

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room is dated, dirty and smelled bad definitely will not recommend to anybody
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
DO NOT STAY in this hotel, very RUDE STAFF
Our hotel stay is completelt fine except for the elderly "gentleman" at the reception who was very rude and unhelpful to us. Our onward morning flight got cancelled (we were informed less than 12 hrs of the schedule) so I was rushing to have it rebooked online. The app and mobile website keep crashing so I politely requested the reception to check the website for me, but he said there was no internet on his computer (lie #1, how could they check emails or reservations???). So I showed him the local number of the airline so I could call them but he said he was too busy to call (there were no other guests on the lobby except for me). So I said can I just borrow your landline so I can call them myself, he said he has no phone. I pointed at the phone beside him, lying to my face again. Then he said he has no way to help me, he has a lot of things to do and he was very busy. I was very frustrated because I was already panicking on getting our flight rebooked (there was no other available direct flight to our destination) and the very unhelpful receptionist even shooed me away from his desk because he was too busy to think of any other way to help me. I wasn't some random person on the street, I was a hotel guest. And I expected some help from them because there was no one else I could ask in a foreign country. All other aspects of the hotel are ok, except for this man who should be retrained in handling guest problems.
Stayed 5 nights in Jun 2023

8/10 Good

florentino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like staying there, it is a good hotel for the price.
Stayed 2 nights in May 2023

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service
Great locations!!
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

8/10 Good

ronen

Stayed 4 nights in May 2023

4/10 Poor

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2023

6/10 Okay

Salvador

Good Location!
Great Location in Madrid Center
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room lacked a few small things like having an iron, tea/coffee making facilities and there wasn't any soap provided in the bathroom, but the room itself was clean and comfortable. The hotel's location is both a pro and a con. It's in a very convenient location surrounded by shops and metro stops, but my room overlooked Gran Via which is very busy and noisy, even at 2am. People, cars and sirens could be heard all night.
Stayed 3 nights in May 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación
Stayed 3 nights in Apr 2023

10/10 Excellent

KA MING FRANCIS

Stayed 3 nights in Apr 2023

8/10 Good

grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is centrally located, everything is clean. The front desk was really helpful. The room that was initially given to us does not have a working AC. I went to the front desk to complain about it and we were told that its winter season, the AC won't work until May. ( I stayed last week of March an the temp was in the 70's) I insisted that I needed a room with a working AC, then they transferred me to a different room.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jose, West NY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very centric and worker so nice.
Stayed 3 nights in Mar 2023

8/10 Good

guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023