Dear Mr Simone,Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Beatriz Muñoz guest services

Estimado Juan, Gracias por sus palabras amables. Fue un placer tenerle como huesped. Para su próxima visita a Madrid, nos encantaría volver a alojarle. Saludos cordiales,James TejadaGuest Service

Dear Customer,Thanks for your comments.We regret not having met all of your expectations and we hope to have another opportunity in the future to offer you a 100% satisfactory experience. .Regarding the size of the room, I would like to inform you that we have different categories and sizes (small, standard, superior...).Regarding the noise from the street, being in the center of Madrid, with the window open it is possible that at some point there will be bustle in the street. Usually with the windows close, the noise is pretty much sofocated. However, we take note of what you indicate to continue working on those aspects that require our attention.Thank you for choosing us.Sincerely,Jorge Fernandez.Experience Manager.

Dear Paul,Thank you for choosing us and for taking your time to share your experience.We are happy to know that you have enjoyed your stay and that we have met your general expectations, It has been a pleasure to assist you and we hope to do it again soon,Sincerely,Jorge Fernandez.Experience Manager.

Dear Customer,Thanks for your comments.We regret not having met your expectations and we hope to have another opportunity in the future to offer you a 100% satisfactory experience. .Thank you for choosing us.Sincerely,Jorge Fernandez.Experience Manager.

Dear Eileen,Thank you for choosing us and for you review.We are proud we met your expectations and we hope to see you again soon.Kindest Regards,Jorge Fernández.Experience Manager.

Dear Lizzette,Thank you for choosing us.We are glad to know that you enjoyed your stay and that we met your general expectations.It has been a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernández.Experience Manager.

Querido Paulo,Obrigado por nos escolher.Estamos felizes em saber que você gostou da sua estadia e que atendemos às suas expectativas gerais.Foi um prazer atendê-lo e esperamos fazê-lo novamente em breve.Sinceramente,Jorge Fernández.Experience Manager.

Dear Paola, First of all, thank you for taking a few minutes to share your opinion after your recent stay at Petit Palace Plaza Mayor. The whole team is happy to know that, in general, you were satisfied with your stay. As you say, the location of the hotel is unbeatable, we are in the heart of Madrid and that means you can reach the main places of our beautiful city with a pleasant walk. We shall be awaiting you for your next stay, Paola, whenever you decide to return.Thank you very much, Senda de Diego - Guest Service

Dear Julius,Thank you for your comments and for choosing us for your visit to Madrid.We are proud to have met your expectations and happy to know you enjoyed your stay. We hope to welcome you again very soon.Sincerely,Jorge Fernández.Experience Manager.

Estimado Juan,En primer lugar, me gustaría agradecerle que haya confiado en nosotros para su estancia en Petit Palace Plaza Mayor y que se haya tomado el tiempo de rellenar esta reseña.Nos alegra que haya disfrutado de nuestra ubicación y estamos orgullosos de haber cumplido con sus expectativas. Esperamos volver a darle la bienvenida en cualquier momento, ¡en Petit Palace Plaza Mayor, estaremos esperando su próxima visita! Atentamente, Senda de Diego - Guest Service

Dear Kristin,Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Beatriz Muñoz guest services

Dear Manuel,Thank you for posting your review. We are thrilled to see you enjoyed your stay thoroughly. It was our pleasure to provide the best service possible in a well located spot in the centre of Madrid.That is all for now, Manuel, but we will be awaiting you for your third visit. Until then, kind regards,James TejadaGuest Service

Dear Carla, First of all, thank you for taking a few minutes to share your opinion after your recent stay at Petit Palace Plaza Mayor. The whole team is happy to know that, in general, you were satisfied with your stay. As you say, the location of the hotel is unbeatable, we are in the heart of Madrid and that means you can reach the main places of our beautiful city with a pleasant walk. We shall be awaiting you for your next stay, Carla, whenever you decide to return.Thank you very much, James Tejada - Guest Service

Dear Noris,First of all thank you for choosing us for your stay in Madrid and thank you for taking a few minutes to give us your opinion. We would like to apologize for the inconvenience of the air conditioning, due to the system of the air machines it changes from cold to hot depending on the season of the year, it is true that those days in Madrid temperatures rose and you could notice more heat in your room, once again we apologize. However, we hope you had a pleasant stay in our hotel, we work every day to offer you the best service. We hope you will visit us again on your next stay in Madrid, Best regards Beatriz Muñoz Guest services

Dear David,Thank you for taking the time to fill out this review. We are extremely pleased to see you enjoyed your stay thoroughly. It is not every day that we get such high praise and we do not take it for granted. Not only did you enjoy our location, breakfast and room but have also spoken highly of our colleagues Jorge and Beatriz. Ill be sure to let them know they were in your thoughts. That is all for now, but we do hope you will consider staying with us again in the future. Until then, kind regards,James TejadaGuest Service

Dear guest.Thank you for choosing us.We are pleased to know that you enjoyed your stay and that we met your general expectations. We are sorry if the breakfast did not do it, we try to provide the best quality and a great variey but we will continue working to improve. We hope to welcome you again soon.Sincerely,Jorge Fernández.Experience Manager.

Daer J P, Thank you very much for choosing Petit Palace Hotels and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our location, facilities and breakfast service. We will pass along your congratulations to the entire hotel staff. Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.We would be delighted to welcome you back soon.Warmest regards.Beatriz Muñoz, Guest services

Dear Angel,Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective and their opinions are what always guide us in doing so. We will pass along your congratulations to the entire hotel staff, especially to Marta We hope to see you again soon.Kindest regards. Beatriz Muñoz guest services

Dear Pamela,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Estimado Juan,Muchas gracias por hacernos llegar sus comentarios acerca de nuestro Hotel. Nos alegra que haya disfrutado de su estancia con nosotros y de que en líneas generales hayamos estado a la altura de sus expectativas, todas sus opiniones son muy importantes para nosotros para poder mejor cada día. Esperamos que en su próximo viaje a Madrid nos visiten de nuevo Un afectuoso saludo,Beatriz Muñoz. Guest Services

Dear Mr Steven,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Dear Deborah,Thank you for choosing us and for rating us. We are proud to met your expectations and we hope to see you again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

Dear,Thank you very much for choosing Petit Palace Plaza Mayor and sending your feedback. We are pleased to know that we meet your expectations. We work to satisfy our guests and their opinions are what always guide us in doing so. We will pass along your congratulations to the entire hotel staff. I hope to welcome you back soon. Thank you. Kind regards. Senda de Diego Guest Service

Dear Maria, Im sorry because any inconvenience about the room. Next time we recommend you to do a reservation for a Double Superior Room with balcony just to give us an opportunity to improve our services. I hope you spent good time in Madrid. Thank you so much. Kind regards. Senda de Diego Guest Service

Dear Barbara,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service, we will pass along your congratulations to the entire hotel staff, specially to Ruben and Sheryl, we are glad that they have made your stay more pleasant.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Estimado Pablo,Gracias por elegirnos y por sus comentarios.Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas en cuanto a localización, desayuno y confort.Sobre los amenities, actualmente contamos con gran variedad de ellos pero on demand en recepción. Tenemos dicha información especificada en los ascensores y accesos a fin de que lo sepan todos los clientes. Lamento mucho que pasase inadvertido para ustedes y disculpe las molestias. Ha sido un placer atenderle y esperamos volver a hacerlo pronto.Atentamente,Jorge Fernández.Experience Manager.

Dear guest,Thank you for choosing us and for sharing your experience. We are glad to know that you have enjoyed your time in here and that your expectations have been met.It has been a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernández.Experience Manager.

Estimado José,Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas. Gracias por elegirnos y por su positiva valoración.Esperamos darle de nuevo la bienvenida pronto.Atentamente,Jorge Fernández.Experience Manager.

Dear Kim,Thank you very much for sharing with the Hotels.com community your opinion after your recent stay at Petit Palace Plaza Mayor.We are delighted to know that you had a good time during your stay with us. As you say, the location of the hotel is unbeatable, we are in the heart of Madrid and that makes it possible to reach the main places of our beautiful city with a pleasant walk.Thank you very much, Iñaki GalveHost Petit Palace Plaza Mayor

Dear Frank,Thank you very much for sharing with the Hotels.com community your opinion after your recent stay at Petit Palace Plaza Mayor.We are delighted to hear that you were generally happy with your stay with us. We are sorry that you had the feeling that we did not do everything we could to make you feel at home, the truth is that this is our main goal and it is in the treatment we give to the friends who visit us where we have the best scores. We are sorry that, in your case, we have not achieved it.Thank you very much, Iñaki GalveHost Petit Palace Plaza Mayor

Dear Sergio, Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Beatriz Muñoz guest services

Dear Gustavo,Thank you for your kind comments and for rating us with the highest note.We are proud we met your expectations and it would be a pleasure to assist you again in the future.Kindest Regards,Jorge Fernández.Experience Manager.

Thank you for your comment, Lourdes! It is a pleasure to know that you enjoy from Madrid and the location of the hotel.

Estimada Lourdes,Muchas gracias por su comentario y por la confianza depositada en Petit Palace Plaza Mayor al elegirnos para su estancia en Madrid. Nos alegramos de que haya disfrutado de nuestro servicio y de nuestra situación privilegiada en pleno corazón de Madrid, y que hayamos conseguido alcanzar sus expectativas, ya que su satisfacción es nuestro mayor compromiso. Muchas gracias por considerarnos para futuras estancias en Madrid. A la espera de poder darles la bienvenida de nuevo muy pronto, aprovecho la ocasión para enviarle un saludo muy cordial. Beatriz Muñoz. Guest Services

Dear Heather,Thank you very much for choosing Petit Palace Plaza Mayor and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our location, facilities and breakfast Service which giving you all the energy you need to start well your day. We would be delighted to welcome you back soon.Warmest regards.Beatriz MuñozGuest services

Estimada Lorena,Muchas gracias por hacernos llegar suvaloracion acerca de nuestro Hotel. Nos alegra que haya disfrutado de su estancia con nosotros y de que en líneas generales hayamos estado a la altura de sus expectativas, todas sus opiniones son muy importantes para nosotros para poder mejor cada día. Un afectuoso saludo,Beatriz Muñoz. Guest Services

Dear Oscar,Thank you very much for choosing Petit Palace Plaza Mayor and sending your feedback. We are pleased to know that we meet your expectations. We work to satisfy our guests and their opinions are what always guide us in doing so. We will pass along your congratulations to the entire hotel staff, specially to Ruben, we are glad that he has made your stay more pleasant.I hope to welcome you back soon.Kindest regardsBeatriz Muñoz. Guest services

Dear Sussy,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Dear Linette,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

ear Maira,Thank you very much for taking a few minutes to share with the whole Hotels.com community your opinion after your recent stay at Petit Palace Plaza Mayor.On the one hand thank you for the positive comment about the treatment received by the team, being happy for the treatment received even after your stay has not been satisfactory, I think it speaks very well of the passion and care with which we treat our friends who visit us.As you say, the location of the hotel is very good, we are in the heart of Madrid and that means that you can reach the main places of our beautiful city with a pleasant walk.We are sorry for the problems you had with the air conditioning during your stay, the air conditioning maintenance company has already come and left it in perfect working order.Thank you very much, Iñaki GalveHost Petit Palace Plaza Mayor

Dear Jaemon,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Dear Szymon,We want to thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us.We are glad to hear that our location on the "Heart" of Madrid helped you to further enjoyed your visit.We hope to see you again very soon.Sincerely,Beatriz Muñoz- Guest Services

Dear Ariana,Thank you for choosing us for your stay.We are very glad you enjoyed your time in here and proud we met your expectations, specially regarding the service and the location, in the very center of the city.It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.

Estimada Sheila,Gracias por elegirnos y por tomarse la molestia de valorar su experiencia.Nos alegra que hayamos cumplido sus expectativas en términos generales.Esperamos volver a darle la bienvenida muy pronto.Atentamente,Jorge Fernández. Experience Manager.

Dear José,Thank you for rating your stay with us.We are glad to know you enjoyed your stay in general terms and do not hesitate we will continue investing our resourses in improving our services and facilities.It was a pleasure to assist you.Kindest Regards,Jorge Fernández.Experience Manager.

Dear Lubov,Thank you for choosing us and for your comments.We are proud to know that you enjoyed your stay and that we met your expectations..We will be delighted to welcome you again on your next visit to our city.Receive a cordial greeting from the entire Petit Palce Plaza Mayor team. Sincerely,Jorge Fernández.Experience Manager.

Dear NealThank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Beatriz Muñoz guest services

Dear Octavio,Thank you for your comments!We are glad you enjoyed your time in here and proud we met your expectations, specially regarding the location, in the very center of the city.It was a pleasure to assist you and we hope to do it again very soon.Kindest Regards,Jorge Fernández.Experience Manager.