Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from england

fantastic décor & but unhelpful staff

Posted 16-Sep-2014
Pros: the décor was fantastic especially the projected art work on the glass ceiling. fresh flowers and upmarket furniture in well designed rooms.
Cons: Gym was still being decorated when we were their and spa was closed so very disappointed with this. Staff really unhelpful with request for iron.
Location: close to football stadium, great hotel for the match. couple of decent restaurants nearby.
Great facilities but hotel was still under construction. Staff really unhelpful when asking for an iron and saying only housekeeping can get and they have no access to their cupboard. Also inconsistency with information they gave out - one staff would say €3 for a phone charger to borrower and another would say €5/ one staff member would say free to have late check-out another tried to charge us €20 when leaving and accuse me of using the sun cream from the minibar. Apart from that the furniture and styling of the rooms was fantastic and perfect for families, business people and especially couples. Breakfast buffet is definitely worth it! plenty of choice and fresh!
5 out of 5
Recommended
for Business Travellers
by Eyal M

This traveller left a rating score only Posted 23-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 06-May-2014
Excellent hotel, all the staff are very helpful and friendly. We we're upgraded for free to their newly refurbished rooms which are amazing! Highly recommend staying in one of those rooms. Hotel is 5 mins walking distance from the Real Madrid stadium and only a bus ride away from Sol. Breakfast was nice and had quite a lot of variety. I highly recommend this hotel!
5 out of 5
Recommended
for Everyone
by George from Derby UK

A modern hotels with 14 floor

Posted 30-Apr-2014
Pros: Slightly outside the centre but with excellent links to North and south railway stations
Cons: No
A very smart hotel, with very friendly and helpful staff. The views over the city to the nearby mountains is outstanding.
5 out of 5
Recommended
by David from Puerto Rico

Posted 19-Apr-2014 on Hotels.com
Agradable
4 out of 5
Recommended
for Business Travellers
by A verified traveller

great hotel if you pay for the junior suites

Posted 02-Apr-2014 on Hotels.com
my first room was horrible to say the least, but after paying extra, i was upgraded to a really nice room, recently refurbished,the only problem were tics in some blankets left on the bed,the hotel is in a really nice neighborhood, with good restaurants and bars not more than a block away,
4 out of 5
Recommended
for Couples
by Poulsen from Faroe Islands

Great location for Santiago Barnebeo

Posted 31-Mar-2014 on Hotels.com
Hotel location for Santiago Bernaboe was excelent, the breakfast was super, good wifi and very clean, Maybe the room could need a facelift.Wonderful stay for second time, and we will be back!
5 out of 5
Recommended
for Business Travellers
by Daniela from Chile

very good

Posted 12-Mar-2014 on Hotels.com
was very modern, well located and breakfast was simply fantastic
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 18-Nov-2013
4 out of 5
Recommended
for Everyone
by Steve from England

Centrally located, Ideal for the Bernabeu

Posted 27-Oct-2013
Pros: Breakfast was fantastic, if a little expensive.
Cons: Internet/Wi-Fi was poor and to only have 24 hours at a time with a maximum download was frustrating. This needs to be improved.
Location: Although slightly north of the centre it is perfect for the Bernabeu and is close to two metro stops, one of which (Colombia) is on the airport line.
Simple comfortable hotel with all the modern facilities required.