Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveller from Lebanon

Issue of Internet

Posted 19-Jul-2015
Pros: Cleanliness
Cons: The choice of food at executive lounge the Level is limited, it's very displeasing after a day stay. Air conditioning.
Location: OK
Internet was down more than 48 hours! Events and entertainment related publications were all in Spanish. Madrid is less prepared than Barcelona in this respect. I took an upgrade that was very disappointing. The foldable bed was a joke. Better advise should have been a separate room for the third person, and it would have been a the same cost. The upgrade was not a good choice! They should have offered me whatever suits the guest, not their pocket! Air conditioning was not keep g up with the weather.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fl

Do not believe the pool pictures.

Posted 15-Jul-2015
Pros: Staff. Location was quiet. Breakfast was great but they need a coffee machine since their coffee made everyone tea drinkers
Cons: AC in lobby. Coffee.
Location: Location is central but just beyond the Grand Via which is to be avoided. Cab rides were cheap thanks to its location.
The staff was great. They helped us with everything from a private van on less than an hours notice to getting tickets on the Spanish railway WHICH does not accept US credit card info. Our maid was friendly and responsive. Now the bad. The lobby was always to hot for comfort. The pool which they advertise on their web site is there BUT there is a 16€ spa fee to use it.
4 out of 5
Recommended
for Everyone
by A verified traveller from 横浜

Posted 15-Jul-2015
観光の為のロケーションがよく、移動にも大変便利でした。部屋のつくりも、使いやすかったです。また、利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Beautiful hotel in a perfect location.

Posted 14-Jul-2015
From the outside the hotel doesn't look like much, however as soon as you walk through the front door you know you're looking at a 5 star lobby. The rooms were amazing and kept at the perfect temperature due to the air conditioning (outside was 40 Celsius). I also asked for a rose to be placed on the bed, not only did the staff provide a rose but also a hand written birthday note for my partner as well as a bottle of water and entrées. Thoroughly enjoyed our stay and would definitely recommend and visit again.
5 out of 5
Recommended
for Everyone
by A verified traveller from dominican republic

Near the center of the city

Posted 12-Jul-2015
Excellent accomodations, very modern and very good food.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Overall a great place to stay.

Posted 09-Jul-2015
This hotel doesnt look like much from the outside but inside its something else. It's relatively modern and very clean. The best part was the breakfast buffet. It's really pretty remarkable. My wife and I spend part of our honeymoon in Spain here and we were happy with our room, the added benefit of the level service and the location of the hotel. The metro station is literally across the street. Just a 15 min ride to the center of Madrid. I would recommend this place to someone else.
5 out of 5
Recommended
for Everyone
by A verified traveller from WA

Great hotel/Good location

Posted 08-Jul-2015
Very friendly staff. Gave us a free room upgrade. Hotel is beautiful and so are the rooms and bathrooms.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milano

OTTIMO HOTEL IN OTTIMA POSIZIONE

Posted 08-Jul-2015
Pros: Mi è piaciuta la vista, la preparazione e gentilezza del personale, la posizione.
Vicinissimo alla metropolitana, alla Gran Via e a Plaza de Espana, è ottimo punto di partenza per visitare la città. Camera all'11° piano con una vista spettacolare sulla città (molto meglio rispetto a quella offerta dalla funicolare). Nella mia promozione era esclusa la colazione ma a meno di un minuto a piedi c'è una piazzetta piena di bar (tra cui anche Starbucks). Sempre ad angolo con la piazzetta c'è anche un locale della catena 100 montaditos, quindi se arrivate all'ora di pranzo, come me, avete tutto a portata di mano....Vicinissima anche la zona modaiola di Malasana, per una serata lontano dai luoghi più turistici (Puerta del Sol, Plaza Mayor). Camera moderna, unica pecca i 2 lavandini, che ho trovato un po' scomodi..... ma proprio per trovare un difetto. Tutto il resto: ottimo.
4 out of 5
Recommended
for Everyone
by A verified traveller

Immer wieder gerne

Posted 02-Jul-2015
schönes Hotel in zentraler Lage, Qualität Frühstück sehr gut, leider kostet die Nutzung des Pools 17 € / Tag p.P.
4 out of 5
Recommended
for Everyone
by A verified traveller from napoli

Albergo centrale e tranquillo

Posted 01-Jul-2015
Pros: Durante i miei giorni di permanenza a madrid,faceva molto caldo e l'aria condizionata era ottima.
Cons: La palestra e'un po' angusta
Esperienza positiva.a pochi minuti dalla gran via e da plaza de espana.si consiglia ,quindi,per soggiorni turistici.il comfort nelle camere e'notevole ed il personale e'gentile e professionale.