Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom usa

Posted 22-Mar-2015
Good location excellent customer services great breakfast
4 out of 5
Recommended
for Couples
by A verified travellerfrom Lille

Bel hôtel prés de la place d'Espagne.

Posted 21-Mar-2015
Pros: Le petit déjeuner
Cons: Accès au Sauna
Location: Quartier très agréable et proche de parcs verdoyants
Nous avons apprécié cet hotel bien équipé et bien situé. Station de Metro en face de l'hotel et centre ville a 10 mn à pied. Nous étions au 9ème étage avec vue sur le palais Royal et Madrid. Personnel de l'hotel trés souriant et efficace. Nous avons passé 2 nuits et avons particulièrement aimé le petit déjeuner d'excellente qualité.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Weybridge, Surrey

Good Hotel for City Break

Posted 09-Mar-2015
Pros: The location and the fabulous breakfast - probably the best at any hotel we've stayed in.
Cons: The room was noisy. Better window noise insulation is required and the floors in the rooms need carpet to prevent scraping chair noise from above.
Location: The hotel is at the north end of the Gran Via and is near the Temple of Debod. The whole of the city is easily accessible from the adjacent Metro.
We spent 3 nights here in March 15 in a standard double room. It's very convenient with a Metro station very close by. Getting here from the airport is easy on the Metro with just one change, although the best station for the airport (Argüelles) is about 400 metres away so not great with bags. The hotel is in walking distance of the main sights, including the Gran Via, the Sol area and the Plaza Mayor. Would recommend the Prado art museum, the Temple of Debod (10 min walk), the Royal Palace and the lake at Casa de Campo.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the city centre and amenities

Posted 09-Mar-2015
Cons: TV & TV Channels
clean, modern hotel close to the town breakfast was nice with good options. the business lounge was convenient
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing

Posted 26-Feb-2015
Amazing hotel I reccommend this to anyone if you want to enjoy your stay in Madrid
5 out of 5
Recommended
for Couples
by A verified travellerfrom Stoke on Trent, UK

Nice hotel in great location for sightseeing

Posted 25-Feb-2015
Pros: Lovely ambiance and presentation. Room was comfortable and well designed. All the staff spoke English and were welcoming and helpful.
We spent nights here and were upgraded. We travelled in from the airport to the hotel using the metro. Very simple and very quick. Hotel is in a good location to see the sightseeing attractions in Madrid. Really enjoyed the trip.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Nice hotel close to all attractions

Posted 20-Feb-2015
The stay was really good the whole experience was great the staff were good they tried to make your stay pleasant and always remembered your name or either the room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Lovely hotel. Great location.

Posted 19-Feb-2015
Pros: Style. Location. Friendly, informative staff.
Location: Walking distance to all locations. Next to metro station for those disinclined to walk everywhere!
Lovely hotel, centrally located. Walking distance to all tourist attractions.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Luxemburg

Gute Zentrale Lage

Posted 18-Feb-2015
Hotel gut,5Sterne sind übertrieben. Service beim Frühstück überfordert,ansonsten ist alles da. Zimmer zur Hauptstraße" Calla Princessa "sehr laut,tauschen war aber kein Problem.
3 out of 5
by A verified travellerfrom Milano

In Centro, basso il rapporto prezzo /prestazione

Posted 17-Feb-2015
Pros: quasi nulla
Cons: Chi oggi sceglie un albergo 5 stelle pretende un servizio assolutamente all'altezza. Non si può clamorosamente sbagliare su troppi dettagli.
Ho scelto un hotel 5 stelle per il mio soggiorno a Madrid, non è regalato, come ci si aspetta, ma cerco in modo accurato su Expedia perchè i dettagli sono importanti. Viaggio per lavoro quindi il wi-fi in camera è fondamentale. C'è scritto wi-fi in camera e free. Il wi-fi non c'è perchè la camera è vicino all'ascensore che fa da scudo, comunque sarebbe stato free .... ah!, chiarisco che free o non free mi serve! Mi dicono che si può cambiare camera dopo qualche risentimento, un pò scocciati; nuova camera, ok il wi-fi ma il vassoio di cortesia con l'acqua calda per il the si paga a parte perché nella nuova camera non c'è cortesia ... mah!!. Addebito finale di 60 euro per due telefonate da due minuti. Certo, la camera è pulita e il personale mediamente disponibile ... Gli alberghi a 3 stelle funzionano, male che vada, allo stesso modo e costano la metà. Attenzione ai dettagli!