Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Immer wieder gerne

Posted 02-Jul-2015
schönes Hotel in zentraler Lage, Qualität Frühstück sehr gut, leider kostet die Nutzung des Pools 17 € / Tag p.P.
4 out of 5
Recommended
for Everyone
by A verified traveller from napoli

Albergo centrale e tranquillo

Posted 01-Jul-2015
Pros: Durante i miei giorni di permanenza a madrid,faceva molto caldo e l'aria condizionata era ottima.
Cons: La palestra e'un po' angusta
Esperienza positiva.a pochi minuti dalla gran via e da plaza de espana.si consiglia ,quindi,per soggiorni turistici.il comfort nelle camere e'notevole ed il personale e'gentile e professionale.
5 out of 5
Recommended
for Everyone
by A verified traveller from p.a.

Nice ubication very comfortable

Posted 01-Jul-2015
It's a very good hotel, the breakfast is wonderful, the ubication is magnifies,
4 out of 5
Recommended
for Everyone
by A verified traveller from Highlands, Scotland

birthday surprize

Posted 29-Jun-2015
Pros: location and quality of food and surroundings
Cons: we were under the immpression there was a pool?
Location: metro right outside with access via a couple of changes to airport for 5-6 euros each. Good resturants and bars close by, easy access to parks.
I took my partner for a 50th birthday surprize where we met up with friends who also booked in at the hotel. Well located, well appointed and no complaints. The staff were efficient but not engaging although they nearly all spoke good english. Food, especially breakfast was excellent albeit a bit pricey, add on 20 euros each per day for breakfast. I did e-mail the hotel direct regarding the special birthday as they appeared to have a deal for that sort of thing, but nothing appeared on the day, so I just let it go. All in all a great break, despite the soring temperatures, would reccomend both Madrid and the hotel to others.
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Hotel is located near lot of restaurants, tapas.

Posted 26-Jun-2015
We loved hotel location. Hotel is clean,comfortable. Staff is helpful.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Milano

Posted 24-Jun-2015
Pros: ambiente raffinato,personale eccellente nell'assistenza e cortesia,vastissima varietà breakfast time,profumo degli ambienti percettibile già fuori
Cons: il collegamento tv unica pecca. l'unico canale italiano disponibile non era visibile
Location: non ubicato in centro città ha cmq il servizio di metro a 50 mt quindi è risultato comodissimo,non abbiamo provato la spa per mancanza di tempo
io e mia figlia di 13 anni abbiamo goduto dell'ambiente silenzioso e rilassante, caratteristica non da sottovalutare rientrando dopo giornate intere trascorse a visitare la città. Hotel ottimo, lo consiglio ... vi troverete bene
2 out of 5
by A verified traveller

Good food. Room was cramped. Ceiling leaked

Posted 15-Jun-2015
Pros: Helpful front desk. Great breakfast.
Cons: Hotel management that believe their guests!
Good effort from the front desk receptionists. Very helpful in spite of no concierge on duty often. Excellent restaurant suggestions and help with train tickets. Bad response from management regarding water dripping from ceiling during night rain. They denied it happened. Had to move bed. Crack in ceiling, water stains on wall and water on the floor, had to use in room coffee maker to catch the water in the night. Management' response, "it never happened!" Three room guests awoke in the night and just somehow made up the incident. Much better hotels in Madrid, including a different Melia. We stayed at Grand Melia Fenix when we returned to Madrid. Very good hotel.
3 out of 5
by A verified traveller from san francisco

Pricey not worth the stay

Posted 14-Jun-2015
Premium room was on 2nd floor, no view. Really disappointed , downgraded me to a room with City view. I thought premium rooms would have views. Paid for a premium room but accommodated me in a deluxe city view.
4 out of 5
Recommended
for Families
by A verified traveller from Panama

Nice hotel, perfect location, fabulous breakfast

Posted 10-Jun-2015
Pros: Location, breakfast and cleaning rooms
Cons: Counter staff is terrible
Location: Perfect location, great amenities
Perfect hotel but terrible counter staff. the rooms are confortable
4 out of 5
Recommended
for Everyone
by A verified traveller

ottima posizione centrale

Posted 09-Jun-2015
Pros: gli arredi di prestigio
Buona la posizione, elegante e confortevole. Camere pulite, spaziose, personale cordiale.