Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Fabulous, modern, clean central hotel.

Posted 18-Aug-2014
Pros: The fact this is such a great central hotel, means you are able to do all the sites & sounds of Madrid easily. The reception staff were great.
A really modern,central hotel with excellent room views. the maid service was superb. Our room was cleaned & laundered daily. The room was spacious & the facilities were excellent. Although we did not use the restaurant as we ate out daily, the roof top terrace bar & restaurant was really stunning. over-all, a fabulous hotel.
4 out of 5
Recommended
for Couples
by A verified traveller from London, UK

Great location

Posted 05-Aug-2014
Pros: Good location and good rooftop bar
Cons: See above
We stayed here for a long weekend. The rooftop bar is great and worth a visit for the scene and the views.Rooms are on the small side - we were upgraded to a larger room (through Expedia VIP) and that was still pretty tiny. The bathroom has a sliding door and is directly next to the bed so offers little privacy. One bothersome thing was there is no mirror at the desk and the full length mirror is in the dark hallway so if you're two people trying to get ready it's a pain. There's only a shaving outlet in the bathroom and not really space for two people. Also there is a €12 surcharge to use the spa/gym.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 01-Aug-2014
You cannot find a better location in Madrid. Located in the hear of the city on a beautiful plaza with access to all sights. It is worth upgrading you room to a Energy room. Lovely balcony, great views and more space. The roof top bar is great! I traveled with my parents who are in their seventies and thought maybe to hip of a place but the place is great for people of all ages.
4 out of 5
Recommended
for Everyone
by A verified traveller

Chic suite, great location

Posted 15-Jul-2014
Rooftop on Saturday night is a must. A little touristy but excellent staff, friendly and attentive. Great tapas place just outside the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel very central to everything

Posted 24-Jun-2014
Pros: Location was great Rooms very clean and upgraded Front Desk was very helpful.
Wonderful staff very helpful enjoyed our stay. Rooms were very clean and upgraded front desk staff was the best.
4 out of 5
Recommended
by KS from San Diego, CA

Great but weekend club noise loud & late

Posted 23-May-2014 on Hotels.com
Great hotel, roof bar, location, service and unique, foodie restaurant on roof but beware of the loud music if you have a courtside room as the music is loud and doesn't stop til 4am on weekends. This was after I asked for a quiet room. Another negative was the rooms were tiny but a perk is the access to real gym nextdoor despite the fee.
4 out of 5
Recommended
for Couples
by Alberto from Maracaibo, Venezuela

location, location, location

Posted 19-May-2014
Location: Museo del Prado, Museo Thyssen, Mercado de San Miguel, Museo Reina Sofia, Plaza Mayor, Puerta del Sol, Gran Via. All are walking distance!!!
pros: wonderful location in Plaza Santa Ana, near every major attraction in Madrid. beautiful places to go for tapas in every corner around very friendly and supportive staff a trendy roof terrace for after hours cons: very small room, well decorated though not so efficient personnel in breakfast salon extremely expensive minibar
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

This traveller left a rating score only Posted 15-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller from Venezuela

Nice hotel, great location

Posted 08-May-2014
Great experience, staff whilling to help at any time, great ambient. Great location, just minutes from Plaza Mayor and Plaza del Sol, and in front of Plaza Santa Ana wich have great places for tapas and drinks. In the roof, there is a great terrace, with nice views and great ambient
5 out of 5
Recommended
for Everyone
by jay from Beds

Excellent location

Posted 05-May-2014
Lovely hotel in a busy location with all the amenities you would need, places to eat, chill and relax with friendly locals. Hotel was great, very clean and lovely helpful polite staff.