Ratings based on 898 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Costa Rica

Excellent location, superb personal service.

Posted 19-Jan-2015
Pros: Service and location
If you come to Madrid, make sure you stay in this hotel. The attentive staff is always ready, welcoming, ready to assist you with a smile, diligence and professionally. This is my third time staying in this property and will always look forward staying here. Nearby you will have ample of choices of restaurants, bars, shopping premises ... You will have a great time, wether for business or pleasure.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles, CA

Clean hotel with great location

Posted 29-Dec-2014
Pros: Great location and clean environment.
Cons: Our room overviewed at the plaza so it was noisy till very late night. But I guess it comes with great views.
Location: Location can't be better. Very close to central Madrid( Plaza del sol), Plaza Mayor, Prado museum and others. Bunch of eateries and bars in proximity.
Well maintained hotel with great location (at Plaza Santa Ana) and well trained staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Great hotel, great location

Posted 03-Dec-2014
I had a great stay at this hotel. It was in a great location, right in Plaza Santa Ana where there are a lot of tapas bars nearby. Hotel was an easy walk to Puerto del Sol. I felt safe in the area and the hotel was very hip. Front desk staff was nice and helpful. The room was clean and the bathroom was pretty big for European standards. Only fault about the room was there was only 1 outlet in the entire place. Just one so I had to charge my stuff one at a time and then my husband's stuff. Kind of annoying. All the room's electronics (tv, fridge, lamp) were plugged into outlets that were under the floorboards! The hotel listened to my request upon check in and gave me what I wanted. Since I was celebrating my anniversary, I came back to my room after a day out and found a bottle of champagne! Very nice of them. There is a lounge/club on the roof with great views of the Plaza but the music does get loud. A tip I picked up from other reviews is ask for a room not facing the Plaza nor on a higher floor as you will hear the people yelling below and the thumping music from above. We got a room facing the back and on the second floor and we slept in peace. We didn't have a view but it didn't bother me so much since we were out all day. All in all, I enjoyed my stay and if I'm ever in Madrid again, I'll stay here once more.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Location excellent for art galleries

Posted 24-Nov-2014
Pros: Location. Staff. Bed comfort.
Cons: Shower cap (but that is a minor matter, indeed!)
Location: Close to numerous restaurants. A short walk to the Prado etc. Reasonable distance to the City Tour bus.
We found the location of this hotel a real boon for the activities we wanted for the weekend: Prado etc., a city tour and eating at a range of times with a variety of food. The staff were wonderful - reception was excellent for checking in and checking out; the bags for storage were collected and then returned when needed very promptly. The bed was so very comfortable. Only one item I'd liked to have had in addition to the reasonable shampoo etc. is a shower cap. We loved our stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Juan

A pleasant stay on Plaza Sta. Anna

Posted 22-Nov-2014
Pros: Location, location,location, modern, clean, nice restuarant area and food.
Cons: The checkin procedure was tedious. We arrived early in the morning after traveling from the states and had to wait until 3pm to get our room.
Location: Sits on Plaza Santa Anna a famous Tapas area and it is in easy walking distance of Plaza Mayor, Cava Baja, the major museums and the Gran Via.
We stayed here on recommendation of a friend and found it to be well located and comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

The best hotel in Madrid,

Posted 20-Nov-2014
Pros: I liked everything, as suggested above
Cons: Nothing to be honest
Location: The location is fantastic, very central with all the key attractions walking distance.
My friend and I had decided on ME to stay for a long birthday weekend. The reviews we read before hand was exceptional compared to other hotels, even the 5star hotels. The lady at the front desk for the evening shift, Patricia is outstanding, totally amazing, can't sing her praises enough. She was very friendly, approachable, polite, professional and knowledgeable and always went out of her way with whatever query we had. She was our "go to person". The other front desk staff were very good as well. If you want to experience good customer service, this is the place to stay. Generally, the housekeeping was very good, the rooms were comfortable maybe a bit too small but we did not have any issues with any of the service provision. I say that as a Facilities Management professional. I recommeded this hotel already to a friend of mine in Madrid and he took my advice! I would definitely stay at this hotel, if I go back to Madrid. I hope other ME hotels and also the resturant are like this. I should hope so!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Somerset,England.

Lovely Hotel in a great location

Posted 17-Nov-2014
Pros: Clean,modern,very comfortable and in a lovely location.
Cons: Tea and coffee facilities please.
Location: The hotel is in a lovely quiet square but close to tapas bars and cafes.
A lovely clean room,excellent breakfast.We had a standard double room 235 and it was a quiet room,small but clean and very comfortable.My only quibble is because I am English I would like tea and coffee facilities in my hotel room and there wasn't only room service!!
2 out of 5
by A verified travellerfrom Mexico City

Horrible attitude!

Posted 13-Nov-2014
Besides the few maintenance problems the hotel is going trough, the worst of all is the terrible attitude the staff show about them, specially the front desk and Customer Service ones! They are not only not responsive, but even arrogant! I don't think I'll ever stay there again, even the location being great!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Ideal for purpose

Posted 11-Nov-2014
Cons: not much can be done about the size of the room
Location: Good location
We stayed 3 nights, enough time to see what you need to see in Madrid. Hotel is in a good location, staff were very polite and helpfull. Hotel in good order throughout, very clean, room a lttle small and you can hear the music from the roof top bar whcih would be more of a complaint had we not enjoyed it ourselves!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Yorkshire

Trendy hotel, excellent location.

Posted 04-Nov-2014
The room was on the small side but we were in Madrid to see the city not be in a hotel room. The bed and pillows were very comfortable and the towels large and soft. Excellent rainfall shower too.