This is a very nice hotel where the staff are very accommodating, especially the "guest services" staff. The breakfast is very nice. However, my eggs were cold . When I explained this to the waitress, I think the 5 star response would be to get me some hot eggs, but she merely noted that the steamer was probably not working. Yes.....and..
My friend and I had decided on ME to stay for a long birthday weekend. The reviews we read before hand was exceptional compared to other hotels, even the 5star hotels.
The lady at the front desk for the evening shift, Patricia is outstanding, totally amazing, can't sing her praises enough. She was very friendly, approachable, polite, professional and knowledgeable and always went out of her way with whatever query we had. She was our "go to person". The other front desk staff were very good as well. If you want to experience good customer service, this is the place to stay. Generally, the housekeeping was very good, the rooms were comfortable maybe a bit too small but we did not have any issues with any of the service provision. I say that as a Facilities Management professional.
I recommeded this hotel already to a friend of mine in Madrid and he took my advice!
I would definitely stay at this hotel, if I go back to Madrid. I hope other ME hotels and also the resturant are like this. I should hope so!
My wife and I really enjoyed our stay at the Villa Magna in Madrid. The room was very comfortable and the bathroom was a good size for Europe. Our room was extremely quiet even though the hotel was busy and the town stays out late - a big plus in my book. Location was close to shopping, the Prado, Buen Retiro park and the botanical gardens. The hotel seems to be somewhat business-oriented but I would highly recommend it.
"Well located, nar El Prado that I visited twice."
Very good, it is a classic and old style hotel that you do not find in many places these days, like our grand fathers used to travel many year ago but with modern things as well. I would definitely come back.
Hotel was very nice although it's location is not so great. Good place to stay for a night or 2 if you need to stay in the area. (We had stayed 3 nights in Madrid and were on our way to see Toledo) Staff were great, room clean and breakfast was excellent.
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