Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location and fantastic staff

Posted 09-Sep-2014
Wonderful hotel with a great location, right next to the metro, but also walkable to great restaurants and shops. The service at reception was excellent, and everyone we met on the reception desk was very helpful and so pleasant, nothing was too much trouble. The room was impeccably clean, and serviced every day with clean towels.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Anniversary trip

Posted 21-Jul-2014
Pros: New. Clean. Central location. Relaxing environment. Great staff.
Cons: NA
Upon arrival we were greeted by the lovely Veronica who checked us in and offered us a room upgrade. She gave us a map of the city and a full list of sights/places to visit which proved very helpful. All the staff were amazing. The hotel was new and very clean. It is very close to Balboa train station and 15mins walk from the old town and all the sights. We had a fantastic time and would definitely recommend this hotel
4 out of 5
Recommended
for Couples
by A verified traveller

conveiniently situated good access to metro

Posted 07-Jun-2014
a comfortable hotel excellent breakfast, staff very helpful
5 out of 5
Recommended
for Personal Event
by RJT1976 from London

Excellent stay in friendly and convenient hotel

Posted 30-May-2014 on Hotels.com
I enjoyed an excellent night in this hotel. Staff very friendly and able to copy with my intermediate Spanish (!) Room was well furbished, comfortable and quiet. Breakfast simple but substantial. Located at Bilboa Metro (follow c/Luchana exit and the hotel is right there). Easy access to all other Madrid areas either by foot or Metro. My only recommendation is, like most hotels, the pillows on the bed were all of the same thickness... a little variety (in every hotel) would be appreciated.
2 out of 5
by BarrieS from Paisley, Scotland

Excellent location with Bilbao Metro a 20m walk

Posted 29-May-2014
Pros: Decor. Breakfast was OK Double glazing and balcony glazing eliminates nearly all outside sound - pity that internal noise was the problem
Cons: Room cleaning timetable needs changing to suit clients not the hotel- check customer profiles Couples on holiday are wanting a rest during a busy day
Location: Madrid was good as walking is easy with plenty of Museums, Parks and restaurants Lots of interesting neighbourhoods Staff in bars/shops were polite
UNFORTUNATELY Rooms are cleaned 5-7PM and this interrupts your rest between touring and dinner. One day we returned and the room was still unserviced. We had to leave the hotel as the bar was closed and returned 30mins later while cleaning was carried out Rooms on all floors ending .01 have a cleaners cupboard on both sides and workers are noisy. Upstairs cleaning with dragged chairs and tables was another noise nuisance. TV on English channels was hopeless and that combined with the cleaners timetable made our waking/resting time there unacceptable.
5 out of 5
Recommended
for Everyone
by Irma&Rene from San Diego

Nice and comfortable hotel. Very nice staff.

Posted 26-May-2014
This hotel is very comfortable, clean and close to the center of Madrid. Breakfast is not included but they offer a good deal for 10 Eu of you agree to buy it for all days of your stay. We accepted and we loved it! Many options to eat, healthy and delicious. Staff was very helpful and kind. I would come back again!
4 out of 5
Recommended
for Couples
by Sussysawit from Vancouver, BC

good location, nice newer hotel

Posted 26-May-2014 on Hotels.com
I changed our reservation to the hotel luchiana at the last minute because I had concerns about our previous choice and I can be quite picky about hotels. I was very happy with the hotel. Water, juice and soda was complementary in the room mini-bar, the bathroom was large (shower only but with a nice rainfall showerhead). The bed was comfortable, and everything was clean and well maintained. It was a 5 minute walk to a main shopping street, and about 10 minute walk to the main areas. We walked everywhere, but there is a metro stop just outside the hotel as well for people who prefer transit. There was a bit of street noise, but when you stay in a big, busy city like madrid it is to be expected. Overall we were happy and I would stay again.
5 out of 5
Recommended
for Everyone
by Forbsee from Los Angeles, CA

Great Boutique Hotel

Posted 26-May-2014
My sister and I stayed here for four days and were really pleased with our stay. Initially, we were a little skeptical because there didn't appear to be much around the hotel aside from a few restaurants, but within a day, we could not be more pleased with our choice. Location is great because it is off the main strip of Gran Via, but only two metro stops away. Gran Via can be sleazy and very touristy, so after a long day of walking, it was great to come back to Innside and leave the crowds and chaos behind. Clean, spacious and quiet was our room. There is a mini fridge in the room that gets stocked daily and is included with the room (soda, OJ, water), which was a nice bonus. The hotel staff was very friendly and spoke English. The front desk lady called a cab for us to take us to the airport when we checked out.
5 out of 5
Recommended
for Everyone
by Amiirah from London

Excellent stay in Madrid

Posted 25-May-2014
Pros: Great staff, clean, modern & close to city centre.
Cons: Nothing!
Location: 30 minutes walk from Puerta del Sol (main tourist area) with tube station right outside!
Well located modern hotel in Madrid. Excellent staff. Particular thanks to Nuria who went out of her way to help us.
5 out of 5
Recommended
for Everyone
by Viv from Montreal, QC

Beautiful hotel, amazing location.

Posted 22-May-2014
overall experience was great! the hotel was very clean, it was just outside of a metro station, 2 stations away from the main downtown, would recommend this hotel to everyone.