Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Anniversary trip

Posted 21-Jul-2014
Pros: New. Clean. Central location. Relaxing environment. Great staff.
Cons: NA
Upon arrival we were greeted by the lovely Veronica who checked us in and offered us a room upgrade. She gave us a map of the city and a full list of sights/places to visit which proved very helpful. All the staff were amazing. The hotel was new and very clean. It is very close to Balboa train station and 15mins walk from the old town and all the sights. We had a fantastic time and would definitely recommend this hotel
4 out of 5
Recommended
for Couples
by A verified traveller

conveiniently situated good access to metro

Posted 07-Jun-2014
a comfortable hotel excellent breakfast, staff very helpful
2 out of 5
by BarrieS from Paisley, Scotland

Excellent location with Bilbao Metro a 20m walk

Posted 29-May-2014
Pros: Decor. Breakfast was OK Double glazing and balcony glazing eliminates nearly all outside sound - pity that internal noise was the problem
Cons: Room cleaning timetable needs changing to suit clients not the hotel- check customer profiles Couples on holiday are wanting a rest during a busy day
Location: Madrid was good as walking is easy with plenty of Museums, Parks and restaurants Lots of interesting neighbourhoods Staff in bars/shops were polite
UNFORTUNATELY Rooms are cleaned 5-7PM and this interrupts your rest between touring and dinner. One day we returned and the room was still unserviced. We had to leave the hotel as the bar was closed and returned 30mins later while cleaning was carried out Rooms on all floors ending .01 have a cleaners cupboard on both sides and workers are noisy. Upstairs cleaning with dragged chairs and tables was another noise nuisance. TV on English channels was hopeless and that combined with the cleaners timetable made our waking/resting time there unacceptable.
5 out of 5
Recommended
for Everyone
by Irma&Rene from San Diego

Nice and comfortable hotel. Very nice staff.

Posted 26-May-2014
This hotel is very comfortable, clean and close to the center of Madrid. Breakfast is not included but they offer a good deal for 10 Eu of you agree to buy it for all days of your stay. We accepted and we loved it! Many options to eat, healthy and delicious. Staff was very helpful and kind. I would come back again!
5 out of 5
Recommended
for Everyone
by Forbsee from Los Angeles, CA

Great Boutique Hotel

Posted 26-May-2014
My sister and I stayed here for four days and were really pleased with our stay. Initially, we were a little skeptical because there didn't appear to be much around the hotel aside from a few restaurants, but within a day, we could not be more pleased with our choice. Location is great because it is off the main strip of Gran Via, but only two metro stops away. Gran Via can be sleazy and very touristy, so after a long day of walking, it was great to come back to Innside and leave the crowds and chaos behind. Clean, spacious and quiet was our room. There is a mini fridge in the room that gets stocked daily and is included with the room (soda, OJ, water), which was a nice bonus. The hotel staff was very friendly and spoke English. The front desk lady called a cab for us to take us to the airport when we checked out.
5 out of 5
Recommended
for Everyone
by Amiirah from London

Excellent stay in Madrid

Posted 25-May-2014
Pros: Great staff, clean, modern & close to city centre.
Cons: Nothing!
Location: 30 minutes walk from Puerta del Sol (main tourist area) with tube station right outside!
Well located modern hotel in Madrid. Excellent staff. Particular thanks to Nuria who went out of her way to help us.
5 out of 5
Recommended
for Everyone
by Viv from Montreal, QC

Beautiful hotel, amazing location.

Posted 22-May-2014
overall experience was great! the hotel was very clean, it was just outside of a metro station, 2 stations away from the main downtown, would recommend this hotel to everyone.
5 out of 5
Recommended
for Everyone
by Carol from Hartlepool, England

Easy walk to city centre

Posted 22-May-2014
Pros: Bedroom was small but ample and included room safe and complimentary mini bar, the walk in shower was good and the rainfall shower excellent.
Cons: More clothes hangers required in hanging space, and the breakfast was poor for the price paid.
Location: Good location and plenty of bars and caf├ęs nearby.
Hotel very modern and clean. The staff were very friendly and arranged my transfers from and to the airport as I requested.
5 out of 5
Recommended
for Everyone
by George from London

Really nice hotel - near to all the local shops

Posted 13-May-2014
Pros: The hotel is in a great location - near everything - including the old town. Nice and clean, great staff and food.
Cons: The Gym was under repair at this time.
Location: Food & Food and more food, Hotel was near Metro, and many shops.
The hotel was excellent - the staff at the hotel are very helpful, room was great. With free wi-fi and free minibar ( soft drinks) and room security
4 out of 5
Recommended
for Couples
by AY from San Francisco

Pretty Central

Posted 11-Apr-2014 on Hotels.com
The best part about the hotel is that it is a few steps away from the Bilbao station to go to most parts of town. It was a clean hotel with nice balconies but barely any room apart from the bed in standard and deluxe rooms. Could hardly fit two bags. Also, the air-conditioning functions randomly.