Front of property

Reviews of One Shot Luchana 22

4 out of 5
One Shot Luchana 22
Luchana 22, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 257 out of 488 reviews" "
Rating 8 - Good. 172 out of 488 reviews" "
Rating 6 - Okay. 44 out of 488 reviews" "
Rating 4 - Poor. 10 out of 488 reviews" "
Rating 2 - Terrible. 5 out of 488 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Stayed 6 nights in Jan 2024
Response from Alice Luca. Front Desk Manager on 26 Mar 2024
Estimado Jaime,Muchas gracias por su valoración.Esperamos volver a recibirle en nuestro hotel.Un cordial saludo,

10/10 Excellent

Prasad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alice Luca. Front Desk Manager on 12 Feb 2024
Estimado Prasad,Gracias por su tiempo dedicado a calificar su experiencia con nosotros.Será un gusto volver a recibirle de nuevo.Un cordial saludo de parte del equipo One Shot Luchana

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with lots of reassurance and bars nearby, but set in a quiet property so easy to escape the hustle and bustle. The hotel was also in easy walking distance from Chueca, Malasaña and Gran Via, which was great
Stayed 3 nights in Dec 2023
Response from Iván Segura. Front Desk Manager on 20 Dec 2023
Dear Herbert,Thank you very much for your feedback regarding your stay with us. We are proud to know that our unbeatable location, together with the quality of our facilities, exceeded your expectations. We hope you can count on us for your next stay in Madrid.Best regards.

10/10 Excellent

PARVIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness and safty
Stayed 4 nights in Sep 2023
Response from Iván Segura. Front Desk Manager on 27 Nov 2023
Dear PARVIZ,Thank you very much for taking the time to give us your review. We are very happy to know that the cleanliness of our facilities, as well as the security of the same, have contributed to make this an excellent stay for you.Best regards, we hope to see you soon,Ivan SeguraFront Desk Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near the tourist areas, but in a bustling residential location. Great place. Will stay there again.
Stayed 5 nights in Sep 2023

8/10 Good

Aleksandar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy hotel at excellent position. Friendly young staff, but more for 3 stars, due to price, than four. All in all, good stay.
Stayed 6 nights in Sep 2023

8/10 Good

Yaw

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy with a nice cosy feel
Stayed 3 nights in Sep 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Paul

Stayed 1 night in Jun 2023
Response from Raluca Oprean. Front Desk Manager on 6 Jul 2023
Estimado Paul, Lamentamos que no haya disfrutado de su estancia con nosotros. Un saludo.

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice small hotel in a center of Madrid. Nice breakfast, beautiful small terrace-restaurant, good for having glass of wine, but food is not great.
Stayed 4 nights in Jun 2023
Response from Raluca Oprean. Front Desk Manager. on 2 Jul 2023
Dear Sergey, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location, in one of the most traditional neighborhoods such as Chamberí with a lot of history and culture. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards.

6/10 Okay

JOSE, Doral

Travelled with family
Liked: Cleanliness, staff & service
Is not a 4 star hotel, the rooms are too small, the desk is a joke
Stayed 4 nights in Jun 2023
Response from Raluca Oprean. Front Desk Manager on 27 Jun 2023
thank you very much for your comment and for valuing our establishment.Dear Jose, We are sorry to hear that the experience did not meet your expectations. We take note of your comments and will try to improve in order to provide a better service. We hope to see you again soon. Best regards, Raluca Oprean. Front Desk Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Raluca Oprean. Front Desk Manager. on 23 Jun 2023
Estimado Cliente, Muchas gracias por su comentario. Un saludo,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Shots are an excellent option.
I loved the location because it was a couple km away from super crowded tourist area. Taxis are plentiful. Each morning we taxied to area we wanted to visit that day, did a few things, then taxied back to hotel in late afternoon. Metro is also nearby. Shower is great but bathroom showing a bit of wear. This is my 2nd ecperience with One Shot hotels (Barcelona and Madrid). Highly recommend them. I stayed 10 nights at Luchana 22.
Stayed 10 nights in May 2023
Response from Raluca Oprean. Front Desk Manager on 4 Jun 2023
Dear Guest, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location, in one of the most traditional neighborhoods such as Chamberí with a lot of history and culture. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Raluca Oprean. Front Desk Manager. on 4 Jun 2023
Dear Matthew, thank you for your comment. Best Regards.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Raluca Oprean. Front Desk Manager on 28 May 2023
Estimada Linda, muchas gracias por su valoración.

10/10 Excellent

Zein

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in May 2023
Response from Raluca Oprean. Front Desk Manager on 23 May 2023
Dear Zein, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location, in one of the most traditional neighborhoods such as Chamberí with a lot of history and culture. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Good service great location.
Stayed 2 nights in May 2023
Response from Raluca Oprean. Front Desk Manager on 23 May 2023
Dear Leo, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location, in one of the most traditional neighborhoods such as Chamberí with a lot of history and culture. In addition to a very helpful staff that seeks to facilitate the stay to customers and make it perfect and memorable. We hope to see you again soon. Best regards.

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff Comfy bed and clean room Nice view Great breakfast Convenient location
Stayed 6 nights in Apr 2023
Response from Raluca Oprean. Front Desk Manager on 23 May 2023
Dear Vikki, thank you very much for valuing our establishment. We hope to see you again. Best regards.

6/10 Okay

Ellie

Stayed 2 nights in May 2023
Response from Raluca Oprean. Front Desk Manager on 23 May 2023
Dear Ellie, thank you very much for valuing our establishment. We hope to see you again. Best regards.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and excellent restaurant. Walkable and quaint area near shopping and restaurants.
Stayed 2 nights in Apr 2023
Response from Víctor Hernando - Front Desk Manager. on 6 May 2023
Dear Shannon,Thank you so much for your wonderful review. We celebrate that everything was perfect with us during your stay.We hope to see you on your next visit to Madrid.Best regards.

10/10 Excellent

Ramsay

Stayed 1 night in May 2023
Response from Raluca Oprean. Front Desk Manager on 23 May 2023
Dear Ramsay, thank you very much for valuing our establishment. We hope to see you again. Best regards.

10/10 Excellent

Blaine Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 2 nights in Apr 2023
Response from Sarah Reyes. Front Desk Manager. on 29 Apr 2023
Dear Mr. Philip, Thank you so much for your rating of your stay with us. Best regards.

8/10 Good

Michael, Riverview

Travelled with partner
Liked: Cleanliness, staff & service
Basic hotel with clean rooms within reasonable walking distance to Madrid main attractions
Stayed 3 nights in Feb 2023
Response from Sarah Reyes. Front Desk Manager. on 4 Mar 2023
Dear Michael, First and foremost, we would like to thank you for your review during your stay with us. We are happy of your positive review of our rooms. Also, our location is one of the best that we have as everything that you can look for is nearby. We hope to welcome you again soon in One Shot Luchana 22. Best regards,

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, room and bathroom size. Friendly staff. Our first experience with one shot and a very likeable one. Will certainly stay again
Response from Sarah Reyes. Front Desk Manager. on 4 Mar 2023
Dear Rafael, We would like to thank you for your very positive review on your stay with us. Our goal is to satisfy the needs of our guests as possible as we can and our staff will always be at your service. We can not wait to welcome you again in One Shot. Best regards,

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There's no microwave in rooms nor in the property. The best thing about this hotel, its their location. There's a Metro stop right next to it, which makes it very convenient
Stayed 7 nights in Oct 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Dear Maria, first and foremost we would like to thank you for your review of your stay with us. We apologize that the room did not meet your expectations about the microwave. We will take note of your review to improve in the future. Our location is one of the best that we have as everything that you can look for is nearby. We hope to welcome you again soon in One Shot Luchana 22. Best regards,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel but had some AC Problems
The hotel and service were excellent! Staff was extremely friendly and helpful. Room and view were lovely. The only complaint I have is that we had a lot of issues with the air conditioning (room 406). Had to call almost daily to have it reset and spent one night without AC.
Stayed 5 nights in Oct 2022

10/10 Excellent

lilian

Stayed 4 nights in Oct 2022

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Oct 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Mar 2023
Estimada Claudia, ¡Muchísimas gracias por su valoración tan positiva! Nos complace mucho saber que todo fue perfecto durante su estancia con nosotros. Estamos deseando volver a darles la bienvenida muy pronto en One Shot Luchana 22. Reciba un cordial saludo

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 5 nights in Sep 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Dear Ariel, we would like to thank you for your review of your stay with us and considering that our location is great. The location of the hotel is really one of the best as everything that you can look for is nearby. We hope to welcome you again veryy soon in One Shot Luchana 22. Best regards,

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buena experiencia
Stayed 8 nights in Sep 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Estimado Sergio ¡Muchísimas gracias por su valoración tan positiva! Nos complace mucho saber que todo fue perfecto durante su estancia con nosotros y que ha tenido una experiencia muy buena. Estamos deseando volver a darles la bienvenida muy pronto en One Shot Luchana 22. Reciba un cordial saludo,

10/10 Excellent

thelma, hallandale

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelent service and facilities, staff super friendly and knowledgeable
Stayed 7 nights in Aug 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Dear Thelma. We would like to thank you for your love review. We are glad you have had a perfect stay at One Shot Luchana 22. Our team in One Shot Luchana 22 works hard to try to make our guests fell almost like home with a personal care of our guests and details. We hope to see you next time you visit Madrid in One Shot Luchana 22.Best regards.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, the staff super helpful, the area great, I definitely will go back
Stayed 6 nights in Aug 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Dear Claudia, We really appreciate your lovely review! We are glad you have had a perfect stay at One Shot Luchana 22. Our team in One Shot Luchana 22 works hard to try to make our guests fell almost like home with a personal care of our customers and details. We will be waiting for you on your next trip in Madrid and welcome you again in One Shot Luchana 22. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, great service and friendly staff
Stayed 1 night in Aug 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Dear Customer,Thank you very much for your lovely review! We are glad you have had a perfect stay at One Shot Luchana 22. Our team in One Shot Luchana 22 works hard to try to make our guests fell almost like home with a personal care of our customers and details.We hope to see you next time you visit Madrid in One Shot Luchana 22.Best regards.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed many times at this hotel and love it. We‘ve stayed at other One Shot Hotels, and all are great, but we like the staff at this hotel. Especially Sarah, she is very professional, friendly and always made us feel special. We will keep coming back. Highly recommended!
Stayed 4 nights in Aug 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Dear Chris,What a wonderful review! Thank you very much! We have the best team and they always do their best to get an unique experience for every guest.We hope to see you next time you visit Madrid.Kind regards.

8/10 Good

Olenka

Stayed 3 nights in Aug 2022
Response from Sarah Reyes. Front Desk Manager. on 4 Jan 2023
Thank you for your review, hope to see you soon

10/10 Excellent

Sylvia

Stayed 3 nights in Aug 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Thanks for your review, hope to see you soon

8/10 Good

Rania

Liked: Cleanliness, staff & service, amenities
This hotel is steps from the metro but is also walkable and close to major attractions. It is in quieter area which I liked. I had trouble with the AC which in a heatwave you need!
Stayed 4 nights in Jul 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Dear Rania, Thank you very much for your review! It helps us to improve day by day. We are very glad to read that almost everything was very good during your stay with us. We are looking forward to welcoming you again very soon at One Shot Luchana 22. Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Thanks a lot for your review. Looking forward to welcoming you.

8/10 Good

JOLYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Thanks a lot for your review, hope to see you soon again.

10/10 Excellent

clemente, Oceanside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. Nice area and good breakfast.
Stayed 10 nights in Jun 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Thanks a lot for your review. Looking forward to welcoming you.

8/10 Good

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is overall nice, the rooms are comfortable a bit small but clean. The location very good!
Stayed 1 night in Jun 2022
Response from Víctor Hernando - Front Desk Manager on 3 Jul 2022
Dear Fernanda, Thank you very much for your kind words. We are very happy that you enjoyed your stay at the hotel. We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Víctor Hernando - Front Desk Manager on 26 Jun 2022
Dear Customer, Thank you very much for taking the time to give us your excellent feedback. Best regards,

8/10 Good

William, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room in great location - accessible but not in the middle of things.
Stayed 2 nights in Jun 2022
Response from Víctor Hernando - Front Desk Manager on 26 Jun 2022
Dear William, Thank you very much for taking the time to give us your feedback. We are happy to know that you enjoyed our location to the fullest in One Shot Luchana 22. We look forward to welcoming you again! Receive a warm greeting,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays around
One of the best stays weve ever had in Europe. Staff is INCREDIBLY accomodating & hotel is in perfectly pristine & clean condition. Only negative is extremely loud construction going on from 9am-10pm right outside of our room with no warning or apology from hotel, but this is the only con of an otherwise perfect stay
Stayed 3 nights in May 2022
Response from Víctor Hernando - Front Desk Manager on 26 Jun 2022
Dear Jessica, Thank you very much for your lovely review! We are glad you have had a perfect stay at One Shot Luchana 22 and enjoyed it the ideal location. We hope to see you next time you visit Madrid in One Shot Luchana 22. Best regards.

8/10 Good

William, Ottawa

Stayed 3 nights in May 2022
Response from Víctor Hernando - Front Desk Manager on 3 Sept 2022
Thanks for your review, hope to see you soon

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff were really friendly.
Stayed 3 nights in Apr 2022
Response from Víctor Hernando. Front Desk Manager on 27 Apr 2022
Dear Maria, What a wonderful review! Thank you very much! We have the best team and they always do their best to get an unique experience for every guest. We hope to see you next time you visit Madrid in One Shot Luchana 22. Best regards. Víctor Hernando. Front Desk Manager.

10/10 Excellent

Yuri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Stay w/out digging a hole in your pocket
The hotel was extremely comfortable and they make sure you are well taken care of. It’s right next to the Metro line so getting to and from any location is extremely easy.
Stayed 2 nights in Mar 2022
Response from Víctor hernando. Front Desk Manager on 27 Apr 2022
Dear Yuri, Thank you very much for your lovely review! We are glad you have had a perfect stay at One Shot Luchana 22. Our location is perfect near to the center area, enjoying Olavide Square, Fuencarral Street, Gran Via Avenue, Genova Street, we celebrate you enjoyed it. We hope to see you next time you visit Madrid in One Shot Luchana 22. Best regards. Víctor Hernando. Front Desk Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the area - great places to eat. Hotel has comfortable rooms and the shower is awesome! Will stay here again.
Stayed 3 nights in Mar 2022
Response from Víctor Hernando. Front Desk Manager. on 22 Mar 2022
Good afternoon, What a wonderful review! Thank you very much! We are glad to read that you found the room clean and comfortable. We have the best team and they always do their best to get an unique experience for every guest. We hope to see you next time you visit Madrid. Kind regards. Víctor Hernando. Front Desk Manager.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like One Shot properties, this is no exception. I will continue to stay at these properties when visiting Madrid.
Stayed 2 nights in Feb 2022
Response from Víctor Hernando. Front Desk Manager. on 6 Feb 2022
Dear Michael, Thank you very much for your lovely review! We are glad you have had a perfect stay at One Shot Luchana 22. We are so happy to read that you are going to continue visiting our differents hotels located in Spain and Portugal. We hope to see you next time you visit Madrid in One Shot Luchana 22. Best regards. Víctor Hernando. Front Desk Manager.