Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tel Aviv

Good location

Posted 30-Jan-2015
The hotel is under renovations....and I wish I would have known about it Was not aware that the hotel changed owners....and was unpleasantly surprised that my membership card was no longer valid and all the points I had from previous stas are lost
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ciudad de México

Es un hotel confortable, con buena atención

Posted 27-Jan-2015
Pros: La amplitud de la habitación, con camas muy cómodas
Cons: Seguramente después de que acaben la remodelación
Location: Esta bien situado y comunicado, con un Corte Inglés al lado y otros comercios y buenos restaurantes cercanos.
Estaba en remodelación el lobby, y las áreas de recepción, bar y restaurantes, asi es que fue un incomodo al principio La habitación muy amplia y confortable, aun con pequeños detalles posterior a la remodelación.
2 out of 5
by A verified travellerfrom Boston

Hotel in construction

Posted 31-Dec-2014
We stayed in this hotel for a weekend during Christmas holidays. I knew the hotel from previous stays and had enjoyed it. Unfortunately these days it is in the middle of big renovations and the heating did not work. Those days in Madrid were quite cold. All we got were blankets but at night it was stil cold. We heard from other people having the same problem. This used to be a great hotel but these days is undergoing big renovations so it may not be worth staying there for the price you are paying. The entrance is even on a back door. Having said that, the location is great and the hotel has a wonderful gym which also has part of the swimming pool / sauna / spa area closed, it may be in construction as well. Staff is very nice.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Venezuela

Posted 29-Dec-2014
Is a good hotel, but it was being remodeled at the time of our stay. The Wifi is free but extremely slow and you have to input new credentials every day (you must go to the lobby for them). I will recommend the hotel, good location, standard service.
2 out of 5
by A verified traveller

Hotel in het centrum

Posted 29-Dec-2014
Cons: aangeven indien er verbouwingen gaande zijn!
Vaker in dit hotel geweest - dit keer was er een grote verbouwing gaande waarvan geen melding was gemaakt . Kamer was in slechte staat - zeer gehorig en niet aan te raden voor een zakelijke reis
3 out of 5
by A verified travellerfrom Mexico, City

Hotel en remodelación y pésimo atención

Posted 20-Dec-2014
Pros: La ubicación que esta junto al Corte Ingles
Cons: Mucho, buscando opciones de atender mejor a los huespedes
Location: Corte Ingles, Zara y metro.
El hotel esta en remodelación con el cual las instalaciones no son nada amigables, el personal se saturo y su atención de mala gana,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2014
Really great experience. Close to metro and a few minutes walk from gran via
4 out of 5
Recommended
for Everyone
by A verified traveller

アクセスが最高によい。

Posted 26-Nov-2014
Pros: 隣が大型スーパー。買い物便利。
Cons: At first, wi-fi internet did not connected. after contacted the hotel staff, inputting the special address can be connected. it was so complex.
地下鉄駅からのアクセスが最高によく、本駅は3路線に通じ、市内各所への観光には非常に便利です。また、部屋(9階)からの眺望は最高でした。
4 out of 5
Recommended
for Getaway With Friends
by Josephfrom Bristol

Good value, spacious, lacks finishing touches

Posted 22-Nov-2014 on Hotels.com
Nice hotel, bit out of town but easy enough to get in on the metro. We were in a club room. I am not sure worth an upgrade to be honest, but spacious (which is what we really wanted) with nice furnishings. Would have been nice to have nicer bathroom toileteries and to have 2 robes (only one in room despite being 2 of us) and for them to replace robes (when used and wet was not replaced, just taken away). Also would have been nice to have water in room daily which did not happen for us but did for friends staying in same hotel. I was hoping for lovely spa but that really was not the case. Had to go through a gym and pool had horrid changing facilities so we didn't use it at all in the end. Overall nice but somewhat dated and lacking finishing touches, but really good value.
4 out of 5
Recommended
for Families
by A verified traveller

Great, but not very comfortable.

Posted 21-Nov-2014 on Hotels.com
Lovely hotel, the rooms was beautiful, well situated, good price, suberb service. I appreciated that there was a bar / cafe in the lobby. The room, however was always cold, and the in-room heating system was not adequate. The floors (Carpets) were dirty, and the bathroom floor was not properly cleaned each day.