Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom california

Good location

Posted 14-Nov-2014
Good location, close to subway stations and shopping center.
3 out of 5
by A verified travellerfrom Gye

The hotel looks old and low maintenance.

Posted 09-Nov-2014
The breakfast was limited. The building looks like old.
4 out of 5
for Everyone
by A verified travellerfrom London

V nice hotel for a city break

Posted 22-Oct-2014
Very nice hotel in a relatively central area. We got a room upgrade to Club, via Expedia Elite, which was great. Club room was spacious, airy, modern, v clean, recently refurbished. We tried the breakfast at the hotel, which was very nice and decently priced at EUR10pp (including some promotional offers available at the hotel on tge days we stayed there). Wi-fi access can be improved, hotels offers a daily access code which needs to be refreshed/ renewed daily. Would recommend/ stay there again for an unpretentious and relaxing stay.
5 out of 5
for Everyone
by A verified travellerfrom torreon, coahuila, mexico

near the gran via and plaza españa

Posted 24-Sep-2014
Pros: it´s location, friendliness and easy access to restaurants and public transport as well as taxis that charge a reasonable rate.-
Cons: to me keep the hotel to high standars
Location: easy access to gran via, palacio de oriente and almudena cathedral egiptian temple of debod, in one word very well located
this hotel is very well located with very nice rooms comfortable beds and very nice bathroom toiletries of good quality, breakfast was very good, good gym and many restaurants in the area, being that air france had a pilot strike we arrived the following morning having called the hotel they hold our room and given to us at 9.30am
3 out of 5
for Business Travellers
by Erifrom California, US

Nice hotel, not as central as we'd like.

Posted 18-Aug-2014 on Hotels.com
Staff was great, rooms were decent. I'm sure there are some that are remodeled but our room, I felt, was pretty standard. Our biggest thing was location - it's not as close to the touristy attractions as we thought. It's anywhere from a 30-45 min walk to the city center/shopping/museums. We didn't try taking public transport in hopes to discover things along the walk. However, within a few blocks of the hotel there is a street (across the rose gardens) with good food. Don't invest in the wifi. It's pretty pricey (10€ for 24 hrs.) and falls in and out of connection - didn't even reach certain spots in the room.
3 out of 5
for Couples
by Gordonfrom Ireland

Not all services described on website available

Posted 08-Aug-2014 on Hotels.com
Booked hotel because it had gym and pool. Went to use the pool and gym and was told it was closed for Maintainance and there was no date for when it would be re opened. This was not communicated prior to my arrival and was very disappointing. Also the room was advertised with Wifi, however this would not work and the wifi could only be picked up in the lobby. On the flip side the room was big,in good condition and clean. Location was good and a metro was near by.
2 out of 5
for Families
by Jimcpepefrom New York

Used to be great

Posted 07-Aug-2014 on Hotels.com
They couldn't find my reservation made through Hotels.com and held me up for 40 minutes until I was able to email them my conformation using their antiquated computer and extremely slow internet. The placed me in a smoking room after I had requested non smoking. To change the room took another 30 minutes. The finally gave us a room with a toilet that would not stop running and a non working minibar fridge. Add to all this the construction taking place on the closed restaurant.
3 out of 5
by A verified traveller

Convenient location

Posted 06-Aug-2014
Pros: Staff was obliging
Some of common things were overlooked when preparing room for example soap was missing.In general room facilities were not adequate.
3 out of 5
by A verified travellerfrom Medellin

Nice hotel terrible staff...

Posted 28-Jul-2014
Pros: Location
Cons: Front desk personel and room service personel should be changed.
Location: It is near corte ingles mall and close to other central atractions such as San Miguel and puerta del sol.
The hotel has an exelent location and the newly recondition rooms is a plus. The hotel staff was horrible and has trouble since the moment of check in. The people in front desk are rude and the rooms service personel was horrible.
4 out of 5
for Families
by A verified traveller

This traveller left a rating score only Posted 26-Jul-2014 on Hotels.com